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Best Contact Center Workforce Software for Medium-Sized Businesses

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Contact Center Workforce category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Contact Center Workforce to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Contact Center Workforce category.

In addition to qualifying for inclusion in the Contact Center Workforce Software category, to qualify for inclusion in the Medium-Sized Business Contact Center Workforce Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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30 Listings in Contact Center Workforce Available
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Salesforce Service Cloud
(7,169)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Contact Center Workforce software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,647
    Features
    1,443
    Case Management
    1,416
    Efficiency
    1,251
    Helpful
    800
    Cons
    Complexity
    881
    Learning Curve
    752
    Steep Learning Curve
    595
    Expensive
    568
    Missing Features
    562
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.7
    8.2
    Automation
    Average: 8.1
    8.3
    Performance Analysis
    Average: 8.2
    7.7
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,647
Features
1,443
Case Management
1,416
Efficiency
1,251
Helpful
800
Cons
Complexity
881
Learning Curve
752
Steep Learning Curve
595
Expensive
568
Missing Features
562
View All Pros and Cons
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
8.2
Automation
Average: 8.1
8.3
Performance Analysis
Average: 8.2
7.7
Intraday Management
Average: 8.2
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,113 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
Calabrio ONE
(377)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in Contact Center Workforce software
View top Consulting Services for Calabrio ONE
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

    Users
    • Risk Investigator
    • Workforce Analyst
    Industries
    • Consumer Services
    • Hospital & Health Care
    Market Segment
    • 53% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Calabrio ONE Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    Features
    39
    Scheduling
    38
    Efficiency
    36
    Customer Support
    28
    Cons
    Missing Features
    25
    Scheduling Issues
    17
    Inaccurate Data Analysis
    13
    Poor Reporting
    13
    Slow Loading
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Calabrio ONE features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.7
    Automation
    Average: 8.1
    8.9
    Performance Analysis
    Average: 8.2
    8.8
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Calabrio
    Company Website
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,269 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    573 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

Users
  • Risk Investigator
  • Workforce Analyst
Industries
  • Consumer Services
  • Hospital & Health Care
Market Segment
  • 53% Mid-Market
  • 37% Enterprise
Calabrio ONE Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Features
39
Scheduling
38
Efficiency
36
Customer Support
28
Cons
Missing Features
25
Scheduling Issues
17
Inaccurate Data Analysis
13
Poor Reporting
13
Slow Loading
13
View All Pros and Cons
Calabrio ONE features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.7
Automation
Average: 8.1
8.9
Performance Analysis
Average: 8.2
8.8
Intraday Management
Average: 8.2
Seller Details
Seller
Calabrio
Company Website
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,269 Twitter followers
LinkedIn® Page
www.linkedin.com
573 employees on LinkedIn®

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Talkdesk
(2,500)4.4 out of 5
Optimized for quick response
1st Easiest To Use in Contact Center Workforce software
View top Consulting Services for Talkdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

    Users
    • Supervisor
    • Team Lead
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 60% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Talkdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    239
    Call Management
    147
    Efficiency
    135
    Helpful
    128
    Features
    120
    Cons
    Call Issues
    100
    Technical Issues
    66
    Missing Features
    54
    Notification Issues
    54
    Connection Issues
    50
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Talkdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    9.0
    Automation
    Average: 8.1
    9.2
    Performance Analysis
    Average: 8.2
    9.0
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Talkdesk
    Company Website
    Year Founded
    2011
    HQ Location
    Palo Alto, CA
    Twitter
    @talkdesk
    6,990 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,346 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA re

Users
  • Supervisor
  • Team Lead
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 60% Mid-Market
  • 20% Enterprise
Talkdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
239
Call Management
147
Efficiency
135
Helpful
128
Features
120
Cons
Call Issues
100
Technical Issues
66
Missing Features
54
Notification Issues
54
Connection Issues
50
View All Pros and Cons
Talkdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
9.0
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.2
9.0
Intraday Management
Average: 8.2
Seller Details
Seller
Talkdesk
Company Website
Year Founded
2011
HQ Location
Palo Alto, CA
Twitter
@talkdesk
6,990 Twitter followers
LinkedIn® Page
www.linkedin.com
1,346 employees on LinkedIn®
Genesys Cloud CX
(1,488)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Contact Center Workforce software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Case Advocate
    • Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    90
    Reliability
    63
    Helpful
    57
    Efficiency
    55
    Cons
    Limited Features
    60
    Missing Features
    47
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.1
    Automation
    Average: 8.1
    8.5
    Performance Analysis
    Average: 8.2
    8.5
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Case Advocate
  • Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
90
Reliability
63
Helpful
57
Efficiency
55
Cons
Limited Features
60
Missing Features
47
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
View All Pros and Cons
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
8.1
Automation
Average: 8.1
8.5
Performance Analysis
Average: 8.2
8.5
Intraday Management
Average: 8.2
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,339 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
Five9 Intelligent Cloud Contact Center Platform
(576)4.1 out of 5
Optimized for quick response
7th Easiest To Use in Contact Center Workforce software
View top Consulting Services for Five9 Intelligent Cloud Contact Center Platform
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Financial Services
    Market Segment
    • 56% Mid-Market
    • 24% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
    • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
    • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Five9 Intelligent Cloud Contact Center Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    107
    Customer Support
    83
    Helpful
    78
    Features
    70
    Call Management
    49
    Cons
    Call Issues
    40
    Complexity
    32
    Technical Issues
    31
    Missing Features
    30
    Poor Customer Support
    29
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    8.0
    Automation
    Average: 8.1
    8.1
    Performance Analysis
    Average: 8.2
    8.3
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Five9
    Company Website
    Year Founded
    2001
    HQ Location
    San Ramon, CA
    Twitter
    @Five9
    14,866 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,962 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Financial Services
Market Segment
  • 56% Mid-Market
  • 24% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Five9 Intelligent Cloud Contact Center Platform is a tool for handling inbound and outbound calls, integrating with Salesforce, and monitoring teams in real time.
  • Users like the platform's seamless functionality, easy navigation, real-time dashboards, and the ability to make and receive numerous inbound sales calls, which has proven to be an integral tool for sales desks.
  • Reviewers experienced issues with the platform freezing, difficulty in setting up reports, and challenges in integrating with third-party CRM systems, often requiring technical assistance.
Five9 Intelligent Cloud Contact Center Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
107
Customer Support
83
Helpful
78
Features
70
Call Management
49
Cons
Call Issues
40
Complexity
32
Technical Issues
31
Missing Features
30
Poor Customer Support
29
View All Pros and Cons
Five9 Intelligent Cloud Contact Center Platform features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
8.0
Automation
Average: 8.1
8.1
Performance Analysis
Average: 8.2
8.3
Intraday Management
Average: 8.2
Seller Details
Seller
Five9
Company Website
Year Founded
2001
HQ Location
San Ramon, CA
Twitter
@Five9
14,866 Twitter followers
LinkedIn® Page
www.linkedin.com
2,962 employees on LinkedIn®
NiCE CXone Mpower
(1,726)4.3 out of 5
15th Easiest To Use in Contact Center Workforce software
View top Consulting Services for NiCE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • NiCE CXone Mpower Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    42
    Features
    30
    Efficiency
    29
    Helpful
    24
    User Interface
    18
    Cons
    Call Issues
    17
    Technical Issues
    14
    Poor Customer Support
    12
    Missing Features
    11
    Slow Loading
    11
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Automation
    Average: 8.1
    9.2
    Performance Analysis
    Average: 8.2
    9.0
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
42
Features
30
Efficiency
29
Helpful
24
User Interface
18
Cons
Call Issues
17
Technical Issues
14
Poor Customer Support
12
Missing Features
11
Slow Loading
11
View All Pros and Cons
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.9
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.2
9.0
Intraday Management
Average: 8.2
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,678 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
CloudTalk
(1,624)4.4 out of 5
Optimized for quick response
3rd Easiest To Use in Contact Center Workforce software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • CloudTalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    335
    Reliability
    169
    Intuitive
    158
    Calling Features
    142
    Helpful
    142
    Cons
    Call Issues
    153
    Connection Issues
    72
    Call Management
    66
    Missing Features
    56
    Number Issues
    48
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Automation
    Average: 8.1
    8.9
    Performance Analysis
    Average: 8.2
    8.7
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
335
Reliability
169
Intuitive
158
Calling Features
142
Helpful
142
Cons
Call Issues
153
Connection Issues
72
Call Management
66
Missing Features
56
Number Issues
48
View All Pros and Cons
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
8.8
Automation
Average: 8.1
8.9
Performance Analysis
Average: 8.2
8.7
Intraday Management
Average: 8.2
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Verint Workforce Management
(176)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of e

    Users
    No information available
    Industries
    • Insurance
    • Financial Services
    Market Segment
    • 55% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Verint Workforce Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Efficiency
    17
    Scheduling
    14
    Features
    10
    Agent Management
    5
    Cons
    Limited Customization
    8
    Learning Curve
    6
    User Interface Issues
    6
    Missing Features
    5
    Poor Reporting
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Verint Workforce Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    7.7
    Automation
    Average: 8.1
    7.8
    Performance Analysis
    Average: 8.2
    8.4
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Verint
    Year Founded
    1994
    HQ Location
    Melville, New York
    Twitter
    @Verint
    7,762 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,220 employees on LinkedIn®
    Ownership
    NASDAQ: VRNT
Product Description
How are these determined?Information
This description is provided by the seller.

Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of e

Users
No information available
Industries
  • Insurance
  • Financial Services
Market Segment
  • 55% Enterprise
  • 35% Mid-Market
Verint Workforce Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Efficiency
17
Scheduling
14
Features
10
Agent Management
5
Cons
Limited Customization
8
Learning Curve
6
User Interface Issues
6
Missing Features
5
Poor Reporting
5
View All Pros and Cons
Verint Workforce Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
7.7
Automation
Average: 8.1
7.8
Performance Analysis
Average: 8.2
8.4
Intraday Management
Average: 8.2
Seller Details
Seller
Verint
Year Founded
1994
HQ Location
Melville, New York
Twitter
@Verint
7,762 Twitter followers
LinkedIn® Page
www.linkedin.com
4,220 employees on LinkedIn®
Ownership
NASDAQ: VRNT
Squaretalk
(116)4.8 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $15.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform

    Users
    • Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Squaretalk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    28
    Features
    18
    Reliability
    18
    Efficiency
    17
    Call Quality
    16
    Cons
    Limited Features
    5
    Missing Features
    5
    Complex Features
    4
    Complexity
    4
    Delays
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Squaretalk features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.7
    10.0
    Automation
    Average: 8.1
    8.8
    Performance Analysis
    Average: 8.2
    8.9
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Squaretalk
    Company Website
    Year Founded
    2019
    HQ Location
    Jerusalem
    Twitter
    @SquareTalk
    31 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform

Users
  • Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
Squaretalk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
28
Features
18
Reliability
18
Efficiency
17
Call Quality
16
Cons
Limited Features
5
Missing Features
5
Complex Features
4
Complexity
4
Delays
4
View All Pros and Cons
Squaretalk features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.7
10.0
Automation
Average: 8.1
8.8
Performance Analysis
Average: 8.2
8.9
Intraday Management
Average: 8.2
Seller Details
Seller
Squaretalk
Company Website
Year Founded
2019
HQ Location
Jerusalem
Twitter
@SquareTalk
31 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Vonage Contact Center (formerly NewVoiceMedia)
(104)4.2 out of 5
Optimized for quick response
13th Easiest To Use in Contact Center Workforce software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 52% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Customer Support
    21
    Features
    21
    Easy Integrations
    20
    Easy Setup
    19
    Cons
    Complexity
    6
    Expensive
    6
    Call Issues
    5
    Customization Difficulty
    5
    Learning Curve
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.7
    8.6
    Automation
    Average: 8.1
    9.2
    Performance Analysis
    Average: 8.2
    8.5
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,179 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,761 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 52% Mid-Market
  • 28% Small-Business
Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Customer Support
21
Features
21
Easy Integrations
20
Easy Setup
19
Cons
Complexity
6
Expensive
6
Call Issues
5
Customization Difficulty
5
Learning Curve
5
View All Pros and Cons
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.7
8.6
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.2
8.5
Intraday Management
Average: 8.2
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,179 Twitter followers
LinkedIn® Page
www.linkedin.com
2,761 employees on LinkedIn®
Playvox WFM
(127)4.7 out of 5
4th Easiest To Use in Contact Center Workforce software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf

    Users
    • Customer Service Representative
    Industries
    • Consumer Services
    • Retail
    Market Segment
    • 50% Mid-Market
    • 32% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Playvox WFM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Scheduling
    29
    Scheduling Ease
    28
    Efficiency
    14
    Helpful
    11
    Cons
    Missing Features
    9
    Scheduling Issues
    8
    Limited Features
    5
    Inaccurate Data Analysis
    3
    Display Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Playvox WFM features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.7
    9.6
    Automation
    Average: 8.1
    9.8
    Performance Analysis
    Average: 8.2
    9.7
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Playvox
    Year Founded
    2012
    HQ Location
    Sunnyvale, CA
    Twitter
    @PlayVoxCX
    1,698 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staf

Users
  • Customer Service Representative
Industries
  • Consumer Services
  • Retail
Market Segment
  • 50% Mid-Market
  • 32% Enterprise
Playvox WFM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Scheduling
29
Scheduling Ease
28
Efficiency
14
Helpful
11
Cons
Missing Features
9
Scheduling Issues
8
Limited Features
5
Inaccurate Data Analysis
3
Display Issues
2
View All Pros and Cons
Playvox WFM features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.7
9.6
Automation
Average: 8.1
9.8
Performance Analysis
Average: 8.2
9.7
Intraday Management
Average: 8.2
Seller Details
Seller
Playvox
Year Founded
2012
HQ Location
Sunnyvale, CA
Twitter
@PlayVoxCX
1,698 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Aspect Workforce
(303)4.2 out of 5
12th Easiest To Use in Contact Center Workforce software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Aspect Cloud Workforce, now enhanced with Aspect Workforce Experience, is a unified workforce management solution designed to engage organizations of all sizes in effective workforce management. This

    Users
    • Customer Service Representative
    Industries
    • Financial Services
    • Telecommunications
    Market Segment
    • 64% Enterprise
    • 28% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Aspect Workforce Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Scheduling
    8
    Efficiency
    6
    Ease of Use
    5
    Features
    5
    Analytics
    3
    Cons
    Learning Curve
    4
    Complexity
    3
    Not User-Friendly
    3
    Difficult Learning
    2
    Learning Difficulty
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Aspect Workforce features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.7
    8.0
    Automation
    Average: 8.1
    8.0
    Performance Analysis
    Average: 8.2
    8.6
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Aspect (an Alvaria, Inc. portfolio brand)
    Company Website
    Year Founded
    1973
    HQ Location
    Boulder, Colorado, United States
    LinkedIn® Page
    www.linkedin.com
    994 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Aspect Cloud Workforce, now enhanced with Aspect Workforce Experience, is a unified workforce management solution designed to engage organizations of all sizes in effective workforce management. This

Users
  • Customer Service Representative
Industries
  • Financial Services
  • Telecommunications
Market Segment
  • 64% Enterprise
  • 28% Mid-Market
Aspect Workforce Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Scheduling
8
Efficiency
6
Ease of Use
5
Features
5
Analytics
3
Cons
Learning Curve
4
Complexity
3
Not User-Friendly
3
Difficult Learning
2
Learning Difficulty
2
View All Pros and Cons
Aspect Workforce features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.7
8.0
Automation
Average: 8.1
8.0
Performance Analysis
Average: 8.2
8.6
Intraday Management
Average: 8.2
Seller Details
Seller
Aspect (an Alvaria, Inc. portfolio brand)
Company Website
Year Founded
1973
HQ Location
Boulder, Colorado, United States
LinkedIn® Page
www.linkedin.com
994 employees on LinkedIn®
ServiceNow Customer Service Management
(237)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 60% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Features
    22
    Case Management
    21
    Efficiency
    17
    Automation
    16
    Cons
    Learning Curve
    18
    Steep Learning Curve
    15
    Limited Customization
    13
    Complexity
    12
    Missing Features
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Automation
    Average: 8.1
    8.7
    Performance Analysis
    Average: 8.2
    8.0
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    52,998 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 60% Enterprise
  • 30% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Features
22
Case Management
21
Efficiency
17
Automation
16
Cons
Learning Curve
18
Steep Learning Curve
15
Limited Customization
13
Complexity
12
Missing Features
9
View All Pros and Cons
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
8.5
Automation
Average: 8.1
8.7
Performance Analysis
Average: 8.2
8.0
Intraday Management
Average: 8.2
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
52,998 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
JustCall
(2,338)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center Workforce software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,313
    Features
    794
    Helpful
    649
    Call Management
    645
    Calling Features
    599
    Cons
    Call Issues
    726
    Call Functionality
    519
    Connection Issues
    411
    Poor Call Quality
    355
    Call Management
    329
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.7
    7.9
    Automation
    Average: 8.1
    8.1
    Performance Analysis
    Average: 8.2
    7.9
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,313
Features
794
Helpful
649
Call Management
645
Calling Features
599
Cons
Call Issues
726
Call Functionality
519
Connection Issues
411
Poor Call Quality
355
Call Management
329
View All Pros and Cons
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
7.9
Automation
Average: 8.1
8.1
Performance Analysis
Average: 8.2
7.9
Intraday Management
Average: 8.2
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
Assembled WFM
(148)4.6 out of 5
Optimized for quick response
11th Easiest To Use in Contact Center Workforce software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Assembled is the all-in-one support platform that unifies AI agents and intelligent workforce management to help companies deliver superhuman support. With Assembled, teams can forecast with over 90%

    Users
    • Real Time Analyst
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 60% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Assembled WFM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Scheduling
    29
    Scheduling Ease
    27
    Intuitive
    19
    Efficiency
    18
    Cons
    Scheduling Issues
    15
    Missing Features
    10
    Limited Features
    9
    Slow Loading
    9
    Lagging Issues
    8
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Assembled WFM features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.7
    7.8
    Automation
    Average: 8.1
    8.0
    Performance Analysis
    Average: 8.2
    8.7
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Assembled
    Company Website
    Year Founded
    2018
    HQ Location
    San Francisco, California
    Twitter
    @assembledhq
    385 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    157 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Assembled is the all-in-one support platform that unifies AI agents and intelligent workforce management to help companies deliver superhuman support. With Assembled, teams can forecast with over 90%

Users
  • Real Time Analyst
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 60% Mid-Market
  • 23% Small-Business
Assembled WFM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Scheduling
29
Scheduling Ease
27
Intuitive
19
Efficiency
18
Cons
Scheduling Issues
15
Missing Features
10
Limited Features
9
Slow Loading
9
Lagging Issues
8
View All Pros and Cons
Assembled WFM features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.7
7.8
Automation
Average: 8.1
8.0
Performance Analysis
Average: 8.2
8.7
Intraday Management
Average: 8.2
Seller Details
Seller
Assembled
Company Website
Year Founded
2018
HQ Location
San Francisco, California
Twitter
@assembledhq
385 Twitter followers
LinkedIn® Page
www.linkedin.com
157 employees on LinkedIn®
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