--- title: Playvox WFM Reviews meta\_title: 'Playvox WFM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 129 reviews by the users' company size, role or industry to find out how Playvox WFM works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 129 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Playvox WFM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Playvox WFM, simplifying team management and enhancing organization effortlessly. [(10 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567695&qs=pros-and-cons#reviews) Users appreciate the **easy scheduling** features of Playvox WFM, making team management stress-free and organized. [(10 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567633&qs=pros-and-cons#reviews) Users appreciate the **scheduling ease** of Playvox WFM, making team management stress-free and organized. [(9 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567280&qs=pros-and-cons#reviews) Users value the **efficiency** of Playvox WFM, simplifying team management and ensuring smooth operations without stress. [(7 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1568751&qs=pros-and-cons#reviews) Users appreciate the **time management** features of Playvox WFM, enabling them to stay organized and punctual effortlessly. [(6 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1568540&qs=pros-and-cons#reviews) Users criticize the **missing features** in Playvox WFM, including inadequate shift swaps and limited mobile access. [(4 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567880&qs=pros-and-cons#reviews) Users experience **limited features** with Playvox WFM, particularly missing key tools for scheduling and performance tracking. [(3 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567360&qs=pros-and-cons#reviews) Users experience **display issues** with calendar formats and unsupported icons that hinder usability and customization. [(2 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567958&qs=pros-and-cons#reviews) Users experience **inefficient reporting** in Playvox WFM, struggling with slow performance and inconsistent data retrieval. [(2 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=2440067&qs=pros-and-cons#reviews) Users find the **poor interface design** of Playvox WFM hampers usability, despite some overall positive aspects. [(2 mentions)](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567134&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Playvox WFM ##### 1. Ease of Use Users value the **ease of use** of Playvox WFM, simplifying team management and enhancing organization effortlessly. [ See 10 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567695&qs=pros-and-cons#reviews) See Related User Reviews FB Felipe B. 4.5/5 "Effortless Team Management, Smooth Operations" What do you like about Playvox WFM? I love how Playvox WFM makes managing the team so much easier. The scheduling, performance tracking, and reports are all clear and simple, which helps ![Tommy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy C.") TC Tommy C. Enterprise (\> 1000 emp.) 3.5/5 "Efficient and Intuitive, But Needs Performance and Feature Improvements" What do you like about Playvox WFM? The upsides of Playvox WFM (Workforce Management) include enhanced efficiency through AI-driven forecasting & automation, reducing manual work and ##### 2. Scheduling Users appreciate the **easy scheduling** features of Playvox WFM, making team management stress-free and organized. [ See 10 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567633&qs=pros-and-cons#reviews) See Related User Reviews FB Felipe B. 4.5/5 "Effortless Team Management, Smooth Operations" What do you like about Playvox WFM? I love how Playvox WFM makes managing the team so much easier. The scheduling, performance tracking, and reports are all clear and simple, which helps CR christine r. Mid-Market (51-1000 emp.) 5.0/5 "Very accurate and professional" What do you like about Playvox WFM? Keeps me up to date with my schedule.... ##### 3. Scheduling Ease Users appreciate the **scheduling ease** of Playvox WFM, making team management stress-free and organized. [ See 9 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567280&qs=pros-and-cons#reviews) See Related User Reviews FB Felipe B. 4.5/5 "Effortless Team Management, Smooth Operations" What do you like about Playvox WFM? I love how Playvox WFM makes managing the team so much easier. The scheduling, performance tracking, and reports are all clear and simple, which helps AH alfred h. Enterprise (\> 1000 emp.) 5.0/5 "Very Accessible" What do you like about Playvox WFM? I love how Playvox keeps up with my schedule. It's very useful, when I forgot about my break and lunch times. ##### 4. Efficiency Users value the **efficiency** of Playvox WFM, simplifying team management and ensuring smooth operations without stress. [ See 7 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1568751&qs=pros-and-cons#reviews) See Related User Reviews FB Felipe B. 4.5/5 "Effortless Team Management, Smooth Operations" What do you like about Playvox WFM? I love how Playvox WFM makes managing the team so much easier. The scheduling, performance tracking, and reports are all clear and simple, which helps ![Tommy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy C.") TC Tommy C. Enterprise (\> 1000 emp.) 3.5/5 "Efficient and Intuitive, But Needs Performance and Feature Improvements" What do you like about Playvox WFM? The upsides of Playvox WFM (Workforce Management) include enhanced efficiency through AI-driven forecasting & automation, reducing manual work and ##### 5. Time Management Users appreciate the **time management** features of Playvox WFM, enabling them to stay organized and punctual effortlessly. [ See 6 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1568540&qs=pros-and-cons#reviews) See Related User Reviews OV omar v. Mid-Market (51-1000 emp.) 5.0/5 "I think is a good tool to follow the schedule" What do you like about Playvox WFM? that it help me to follow my shedule with no problem and make me be on time is a Ese of use MG Marco G. Mid-Market (51-1000 emp.) 5.0/5 "User friendly and helpful" What do you like about Playvox WFM? Keep my schedule on top, without worring about alarms. ### 5 Cons or Disadvantages of Playvox WFM ##### 1. Missing Features Users criticize the **missing features** in Playvox WFM, including inadequate shift swaps and limited mobile access. [ See 4 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567880&qs=pros-and-cons#reviews) See Related User Reviews FB Felipe B. 4.5/5 "Effortless Team Management, Smooth Operations" What do you dislike about Playvox WFM? One thing I’ve noticed about Playvox WFM is that a few features can feel a bit tricky at first, and pulling certain reports takes a little extra time. ![Tommy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy C.") TC Tommy C. Enterprise (\> 1000 emp.) 3.5/5 "Efficient and Intuitive, But Needs Performance and Feature Improvements" What do you dislike about Playvox WFM? Downsides of Playvox WFM often cited by users include slow loading/performance, issues with manual refreshing for schedule updates (leading to adheren ##### 2. Limited Features Users experience **limited features** with Playvox WFM, particularly missing key tools for scheduling and performance tracking. [ See 3 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567360&qs=pros-and-cons#reviews) See Related User Reviews ![Tommy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy C.") TC Tommy C. Enterprise (\> 1000 emp.) 3.5/5 "Efficient and Intuitive, But Needs Performance and Feature Improvements" What do you dislike about Playvox WFM? Downsides of Playvox WFM often cited by users include slow loading/performance, issues with manual refreshing for schedule updates (leading to adheren TS Tracy S. Enterprise (\> 1000 emp.) 5.0/5 "Easy and simple to use" What do you dislike about Playvox WFM? Sometimes it doesn't load the schedule and need to refresh the page about 2/3 times for items to show, also, when using the 'My Leave' option it's har ##### 3. Display Issues Users experience **display issues** with calendar formats and unsupported icons that hinder usability and customization. [ See 2 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567958&qs=pros-and-cons#reviews) See Related User Reviews ![Anonno I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anonno I.") AI Anonno I. Mid-Market (51-1000 emp.) 4.5/5 "Overall A solid experience with PlayVox" What do you dislike about Playvox WFM? I don't like not being able to view my calendar in different ways, like vertically or change the time a to standard 12 hour format. ![Sphesihle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sphesihle S.") SS Sphesihle S. Small-Business (50 or fewer emp.) 5.0/5 "Insightful & user-friendly" What do you dislike about Playvox WFM? Mine looks like it has issues with icons, images etc, its like the format of the images/icons is not supported or somewhere along those lines, but eit ##### 4. Inefficient Reporting Users experience **inefficient reporting** in Playvox WFM, struggling with slow performance and inconsistent data retrieval. [ See 2 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=2440067&qs=pros-and-cons#reviews) See Related User Reviews FB Felipe B. 4.5/5 "Effortless Team Management, Smooth Operations" What do you dislike about Playvox WFM? One thing I’ve noticed about Playvox WFM is that a few features can feel a bit tricky at first, and pulling certain reports takes a little extra time. ![Tommy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy C.") TC Tommy C. Enterprise (\> 1000 emp.) 3.5/5 "Efficient and Intuitive, But Needs Performance and Feature Improvements" What do you dislike about Playvox WFM? Downsides of Playvox WFM often cited by users include slow loading/performance, issues with manual refreshing for schedule updates (leading to adheren ##### 5. Poor Interface Design Users find the **poor interface design** of Playvox WFM hampers usability, despite some overall positive aspects. [ See 2 mentions ](https://www.g2.com/products/playvox-wfm/reviews?filters%5Bsentiment_snippet%5D=1567134&qs=pros-and-cons#reviews) See Related User Reviews ![Sphesihle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sphesihle S.") SS Sphesihle S. Small-Business (50 or fewer emp.) 5.0/5 "Insightful & user-friendly" What do you dislike about Playvox WFM? Mine looks like it has issues with icons, images etc, its like the format of the images/icons is not supported or somewhere along those lines, but eit GA George A. Enterprise (\> 1000 emp.) 5.0/5 "VERY EASY AND COVENIENT TO USE" What do you dislike about Playvox WFM? COULD HAVE A BETTER USER INTERFACE BUT OVERALL IT'S NOT BAD ## Top-Rated Alternatives [ ![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg "Assembled WFM") Assembled WFM 4.6/5(187) ](https://www.g2.com/products/assembled-wfm/reviews) [ ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") Calabrio ONE 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/playvox-wfm/competitors/alternatives) ![Tommy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy C.") TC Tommy C. Customer Care Specialist Enterprise (\> 1000 emp.) 1/6/2026 "Efficient and Intuitive, But Needs Performance and Feature Improvements" 3.5/5 What do you like best about Playvox WFM? The upsides of Playvox WFM (Workforce Management) include enhanced efficiency through AI-driven forecasting & automation, reducing manual work and costs, while boosting agent experience with self-service tools (shift swaps, schedule visibility) and real-time visibility for managers across omnichannel interactions, leading to better performance, data-driven decisions, and improved customer service. Its intuitive design simplifies adoption, making it easier to manage complex back-office and contact center operations. Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? Downsides of Playvox WFM often cited by users include slow loading/performance, issues with manual refreshing for schedule updates (leading to adherence problems), missing key features like direct shift swaps or robust peer-comparison, inconsistent data/reporting (e.g., default timeframes), and limited mobile functionality, despite its ease of use for some tasks like QA. Integration hurdles with platforms like Five9 and general customization limitations also arise, with reports of slow support for complex needs. Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? Playvox WFM (Workforce Management) benefits include reducing costs through AI-driven, automated forecasting and scheduling, improving service levels by ensuring the right agents are available, and boosting agent engagement with self-service options and real-time visibility, all within a unified platform for omnichannel environments. It transforms complex planning from spreadsheets into an efficient, integrated workflow, providing real-time insights for better decision-making and adaptability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FB Felipe B. 1/18/2026 "Effortless Team Management, Smooth Operations" 4.5/5 What do you like best about Playvox WFM? I love how Playvox WFM makes managing the team so much easier. The scheduling, performance tracking, and reports are all clear and simple, which helps me keep everything organized without constantly stressing over the details. It takes the stress out of managing our team by helping me avoid scheduling headaches, keeping track of everyone's performance, and ensuring we’re never short-staffed. This gives me peace of mind and keeps things running smoothly. The setup was pretty easy too, as the guides and support made getting schedules, performance tracking, and reports up and running simple, and while it took a bit of time to tailor everything for our team, it was smooth and manageable overall. Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? One thing I’ve noticed about Playvox WFM is that a few features can feel a bit tricky at first, and pulling certain reports takes a little extra time. Making it more intuitive and easier to navigate would really help. Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? I use Playvox WFM to manage our team effortlessly. It helps with scheduling shifts, tracking performance, and ensuring we have the right coverage, reducing stress and ensuring smooth operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Alberto L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alberto L.") AL Alberto L. Customer Support Advocate Enterprise (\> 1000 emp.) 7/22/2025 "Great reporting and time tracking tool" 5/5 What do you like best about Playvox WFM? It’s ease of use and incredible reporting toold Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? The integration with other tools is not always fast. I’d love to use it separately from my CRM tool. Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? Time and productivity tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Josavina S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josavina S.") JS Josavina S. Customer Experience Specialist and Processing Team Mid-Market (51-1000 emp.) 10/30/2024 "Exceptionally user-friendly Schedule app/tool" 5/5 What do you like best about Playvox WFM? I wanted to share my thoughts on the Playvox designed to help us manage our schedules effectively. Overall, I find it to be incredibly user-friendly! The intuitive interface makes it easy to navigate and set up our schedule without any confusion. We appreciate the clear layout and accessibility of features, which saves us time and reduces stress. One of the standout features for me is that you can Pin it on your Tab bar and can easily find it without any hassle! It helps me stay on top of tasks and appointments, ensuring nothing slips through the cracks. Thank you for creating such a helpful tool for all of us! Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? Well nothing major as all apps and tools has some hiccups which is solvable in just a span of time. There's always room for improvement and can't wait to see more of exciting update from the Playvox! Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? Efficiency in Scheduling, Real-Time Analytics and Employee management. It helps us a lot by managing our daily task organise and allows us to perform better. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox WFM [Editedit](https://www.g2.com/survey_responses/playvox-wfm-review-10430847/official_response/edit) Hi Josavina, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AM Alyssa M. Customer Support Representative Enterprise (\> 1000 emp.) 11/26/2024 "A great solution that runs smoothly and quickly" 5/5 What do you like best about Playvox WFM? I love how easy it is to quickly view my daily schedule, and updates in my daily routine for the day, as well as requests on my shifts or OT. Honeslty my daily use of Playvox makes a huge difference in how easily I can stay on top of my day. They're also fast to respond or send me updates if needed and I it fits right in with my other apps for the workday well. Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? I have no complaints about the software at this time. Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? Its solving my issue of quickly being able to view my ever changing daily routine at my work, as well as saves me a lot of time in matters like: requesting time off, applying for overtime, making requests on my future schedules, and more. It's made a good impact. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox WFM [Editedit](https://www.g2.com/survey_responses/playvox-wfm-review-10569713/official_response/edit) Hi Alyssa, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Isaias H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaias H.") IH Isaias H. WFM Support Enterprise (\> 1000 emp.) 10/28/2024 "It is a great tool that keeps me aware of my performance." 5/5 What do you like best about Playvox WFM? Playvox is amazing when it come to managing my schedule and tracking my activities properly, also pretty intuitive in regards to final user experience. Deploying the tool is very comprehensive and flexible, making changes is very easy and the learning curve is very short specially if you deal with the tool everyday as I do. It integrates effortlessly to most CRM tools in the market and support will be there to provide you a helping hand any time you need them. Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? Is not that I don't like, I think this could be improvde, the mobile platform doesn't have all the feautes foung in the desktop version. It is understandble, but I would definately be more impressed if I could be able to do all my work if I don't have my PC/Laptop at hand. Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? Full integration of the mobile plarform is what I believe is lacking right now. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox WFM [Editedit](https://www.g2.com/survey_responses/playvox-wfm-review-10419414/official_response/edit) Hi Isaias, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TS Tracy S. Customer Support Staff Specialist Enterprise (\> 1000 emp.) 12/4/2024 "Easy and simple to use" 5/5 What do you like best about Playvox WFM? I like how organized it is since I'm able to quickly determine what I need to do during the day using the color guidance, also I like the fact every slot is divided appropriately for me to know is every segment about, e.g: Project time, Frontline, Meetings, etc Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? Sometimes it doesn't load the schedule and need to refresh the page about 2/3 times for items to show, also, when using the 'My Leave' option it's hard to go back to the schedule without getting a blank schedule Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? At least and as far that I know, by quickly understanding my schedule, I'm able to organize my day with my internal teams and outsider clients Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox WFM [Editedit](https://www.g2.com/survey_responses/playvox-wfm-review-10603235/official_response/edit) Hi Tracy, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ionnie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ionnie D.") ID Ionnie D. Customer Service Specialist Enterprise (\> 1000 emp.) 11/5/2024 "5 Star review!" 5/5 What do you like best about Playvox WFM? I get reminders for my schedules eg. breaks, lunch, meetings. These are super helpful! I love how easy it is to apply for leaves and the alerts showing who's not in It also super convinient that I get to see my weekly oraster, that way I'm able to plan myslef for the week beforehand. Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? Nothing that I can think of! . Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? Disorganozation- Given that my schedule is available a week prior, I have less instances of disorganozation as I already have an idea of what to expect for the week beforehand Out of adherance- The 5 minute reminder pop up is super helpful as it keep me in adherance on matters where I should be and what I should be doing Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox WFM [Editedit](https://www.g2.com/survey_responses/playvox-wfm-review-10460301/official_response/edit) HI Ionnie, Thank you for your review and sharing your appreciation of Playvox! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Liron T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Liron T.") LT Liron T. Client Success Representative Mid-Market (51-1000 emp.) 10/4/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "It is good but I would like for it to be further integrated into other tracking systems." 3.5/5 What do you like best about Playvox WFM? Good tracking data for management, but if the tracking data went off what we are actually calling with (ZenDesk) it would be far more accurate as there have been many instances where I logged into ZenDesk (because its the system I need practically) and forgot to log into Playvox, Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? As an IntouchCX agent working for Wealthsimple we need to sign into three different softwares every time we sign in to denote whether we are on call or not. I feel like there is a better way to integrate it into the particular tools we use, those being ZenDesk and our time tracking software for payroll, Superpunch. I think a functionality should be offered where you can click one button and be signed into all three platforms Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? Not really solving anything on agent's end but for data tracking purposes of management it can be beneficial Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox WFM [Editedit](https://www.g2.com/survey_responses/playvox-wfm-review-10340022/official_response/edit) Hi Liron, Thank you for your review and feedback on Playvox! Validated ReviewerSource: G2 invite on behalf of seller CR Corey R. Consumer care specialist Mid-Market (51-1000 emp.) 9/11/2024 "A great tool to use." 5/5 What do you like best about Playvox WFM? The best part about playvox is the accessablitly. Its very easy to use and follow along. They make very east to navigate to where I need to get to. I use it on a daily basis and checking it multiple time throughout my day. Playvox helps keep me organized with my scheduling and helps me make any adjustments I need through out day with meetings. Review collected by and hosted on G2.com. What do you dislike about Playvox WFM? The only down side to playvox is sometimes is wont be updated, so it presents a bit of inaccuracy to my schdeule, which makes is a bit hard to follow. Review collected by and hosted on G2.com. What problems is Playvox WFM solving and how is that benefiting you? The updating issue with schedeuling, it has gotten much better after a few updates and tweaks. Review collected by and hosted on G2.com. Show More Response from Donna Lightfoot of Playvox WFM [Editedit](https://www.g2.com/survey_responses/playvox-wfm-review-10236260/official_response/edit) Hi Corey, Thank you for your review and sharing your appreciation of Playvox! 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