# Top Free Contact Center Workforce Software Check out our list of free Contact Center Workforce Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) to ensure you get the right product. ## View Free Contact Center Workforce Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **22** Contact Center Workforce Products Available View all [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) View all [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) ### [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) [By NiCE](https://www.g2.com/sellers/nice) [ (1,730)4.3 out of 5 ](https://www.g2.com/products/nice-cxone/reviews#reviews "Read NiCE CXone Reviews") Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu **Users:** Customer Service Representative, Supervisor · **Industries:** Consumer Services, Information Technology and Services · **Market Segment:** 52% Mid-Market, 34% Enterprise SK The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-7830141) VM The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set.[Read review](https://www.g2.com/products/nice-cxone/reviews/nice-cxone-review-8021959) Year Founded 1986 HQ Location Hoboken, New Jersey Company Website https://www.nice.com Twitter @NICELtd LinkedIn® Page https://www.linkedin.com/company/nice-systems/ Ownership NASDAQ: NICE ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [By Salesforce](https://www.g2.com/sellers/salesforce) [ (7,351)4.4 out of 5 ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews#reviews "Read Agentforce Service (formerly Salesforce Service Cloud) Reviews") Product Description Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f **Users:** Salesforce Administrator, Salesforce Developer · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 42% Mid-Market, 37% Enterprise MS AI-driven service with Agentforce provides a seamless experience across chat, voice, email, social media, WhatsApp, and more. Powerful tools like...[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12817031) ![Bhupendra Singh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhupendra Singh R.") BR What makes Agentforce Service stand out is how it transforms the chaotic world of customer support into a single, highly intelligent workspace....[Read review](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews/agentforce-service-formerly-salesforce-service-cloud-review-12818873) Year Founded 1999 HQ Location San Francisco, CA Company Website https://www.salesforce.com/ Twitter @salesforce LinkedIn® Page https://www.linkedin.com/company/3185/ Ownership NYSE:CRM Phone +1 (800) 667-6389 [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) [By Genesys](https://www.g2.com/sellers/genesys) [ (1,554)4.4 out of 5 ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews "Read Genesys Cloud CX Reviews") Product Description Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems an **Users:** Manager, Case Advocate · **Industries:** Information Technology and Services, Financial Services · **Market Segment:** 45% Mid-Market, 40% Enterprise User SentimentHow are these determined? Reviewers like the scalability of Genesys Cloud CX, its highly configurable architecture, and its integration capabilities with CRM and Sales force, making it suitable for complex enterprise environments. Reviewers noted that the platform can be complex for new users, has a noticeable learning curve, and can be costly depending on usage, with occasional usability challenges. Year Founded 1990 HQ Location Menlo Park, CA Company Website https://www.genesys.com Twitter @Genesys LinkedIn® Page https://www.linkedin.com/company/601919/ Phone +1 650 466 - 1100 ### [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) [By CloudTalk](https://www.g2.com/sellers/cloudtalk) [ (1,844)4.4 out of 5 ](https://www.g2.com/products/cloudtalk/reviews#reviews "Read CloudTalk Reviews") Product Description CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, with **Users:** CEO, Account Executive · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 64% Small-Business, 32% Mid-Market ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH It’s been very helpful for contacting people around the world, and I’ve been using it without any issues so far.[Read review](https://www.g2.com/products/cloudtalk/reviews/cloudtalk-review-12845079) ![Tiit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiit M.") TM The biggest win for us has been the international number coverage. We operate in several countries, and CloudTalk has been able to deliver local...[Read review](https://www.g2.com/products/cloudtalk/reviews/cloudtalk-review-12845225) Year Founded 2016 HQ Location New York Company Website https://www.cloudtalk.io LinkedIn® Page https://www.linkedin.com/company/17944841/ ### [Dixa](https://www.g2.com/products/dixa/reviews) [By Dixa](https://www.g2.com/sellers/dixa) [ (391)4.2 out of 5 ](https://www.g2.com/products/dixa/reviews#reviews "Read Dixa Reviews") Product Description Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team **Users:** Customer Service Agent · **Industries:** Retail, Leisure, Travel & Tourism · **Market Segment:** 53% Mid-Market, 43% Small-Business ![Rune F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rune F.") RF Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words..[Read review](https://www.g2.com/products/dixa/reviews/dixa-review-4666410) ![Hirday J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hirday J.") HJ Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track...[Read review](https://www.g2.com/products/dixa/reviews/dixa-review-8698892) Year Founded 2015 HQ Location Copenhagen, Capital Region Company Website https://www.dixa.com Twitter @DixaApp LinkedIn® Page https://www.linkedin.com/company/10072046/ ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (2,386)4.3 out of 5 ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews "Read JustCall Reviews") Product Description JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste **Users:** CEO, Account Executive · **Industries:** Computer Software, Financial Services · **Market Segment:** 59% Small-Business, 31% Mid-Market User SentimentHow are these determined? Reviewers appreciate JustCall's seamless integration with CRM systems, its user-friendly interface, and its ability to centralize communication, with features like call recording and analytics adding value by helping teams review interactions and improve performance. Users experienced issues with call quality and connection stability, especially under less than ideal network conditions, and some found the pricing less friendly for smaller teams and the initial setup and configuration with certain CRMs complex. Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ ### [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) [By NiCE](https://www.g2.com/sellers/nice) [ (90)4.3 out of 5 ](https://www.g2.com/products/nice-workforce-management/reviews#reviews "Read NICE Workforce Management Reviews") Product Description With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native **Industries:** Information Technology and Services, Telecommunications · **Market Segment:** 66% Enterprise, 29% Mid-Market ![Verified User in Plastics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Plastics") AP NICE is very helpful when it comes to providing its customers with a wide range of features that help pinpoint strengths and weaknesses in...[Read review](https://www.g2.com/products/nice-workforce-management/reviews/nice-workforce-management-review-2077970) ![Hammad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hammad B.") HB I have used different Workforce Management Solutions to Manage WFM Occupancy, Scheduling, Auxiliary Breaks, etc. But for all such tasks, I needed...[Read review](https://www.g2.com/products/nice-workforce-management/reviews/nice-workforce-management-review-4932542) Year Founded 1986 HQ Location Hoboken, New Jersey Company Website https://www.nice.com Twitter @NICELtd LinkedIn® Page https://www.linkedin.com/company/nice-systems/ Ownership NASDAQ: NICE ### [Intradiem](https://www.g2.com/products/intradiem/reviews) [By Intradiem](https://www.g2.com/sellers/intradiem) [ (64)4.4 out of 5 ](https://www.g2.com/products/intradiem/reviews#reviews "Read Intradiem Reviews") Product Description Intradiem provides Dynamic Workforce Orchestration—real-time workforce automation software for enterprises with large, structured teams. Unlike traditional workforce management or engagement tools th **Industries:** Insurance, Hospital & Health Care · **Market Segment:** 70% Enterprise, 31% Mid-Market ![Margaret t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Margaret t.") MT I am so contented to use Intradiem, that has shared my work load and helped me in getting rid of the outlier’s management and it has provided me...[Read review](https://www.g2.com/products/intradiem/reviews/intradiem-review-4492228) ![Ashish K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish K.") AK It provides powerful features to monitor and manage Call Center across our Organization, reduce cost and enhance productivity. Intradiem provides...[Read review](https://www.g2.com/products/intradiem/reviews/intradiem-review-4682781) Year Founded 1995 HQ Location Alpharetta, GA Company Website https://www.intradiem.com Twitter @Intradiem LinkedIn® Page https://www.linkedin.com/company/20184/ Phone +1-888 566-9457 ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) [By Sprinklr](https://www.g2.com/sellers/sprinklr) [ (744)4.3 out of 5 ](https://www.g2.com/products/sprinklr-service/reviews#reviews "Read Sprinklr Service Reviews") Product Description Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea **Users:** Social Media Manager, Social Media Specialist · **Industries:** Consumer Services, Marketing and Advertising · **Market Segment:** 41% Enterprise, 31% Mid-Market User SentimentHow are these determined? Users frequently mention the platform's ability to consolidate customer interactions across various channels, its AI features, and its robust analytics and reporting tools as key benefits. Users experienced challenges with the platform's complexity, particularly for new users, and some reported issues with the multi-login system and occasional system performance issues. Year Founded 2009 HQ Location New York Company Website https://www.sprinklr.com Twitter @Sprinklr LinkedIn® Page https://www.linkedin.com/company/399351/ Ownership NYSE: CXM ### [Altitude Xperience](https://www.g2.com/products/altitude-xperience/reviews) [By Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) [ (44)4.0 out of 5 ](https://www.g2.com/products/altitude-xperience/reviews#reviews "Read Altitude Xperience Reviews") Product Description Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry rec **Industries:** Banking, Telecommunications · **Market Segment:** 52% Enterprise, 39% Mid-Market LL Have a very good interface and reporting is amazing.More over the IVR system is very advance and have all the fractures available in the market.We...[Read review](https://www.g2.com/products/altitude-xperience/reviews/altitude-xperience-review-666587) ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") AO It is simple for a inbound outbound calls reports are robust. [Read review](https://www.g2.com/products/altitude-xperience/reviews/altitude-xperience-review-667918) Year Founded 1984 HQ Location Markham Company Website https://www.enghouse.com Twitter @EnghouseInterac LinkedIn® Page https://www.linkedin.com/company/enghouse/ Ownership ENGH (TSE) ### [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (309)4.6 out of 5 ](https://www.g2.com/products/zendesk-contact-center/reviews#reviews "Read Zendesk Contact Center Reviews") Product Description Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered **Users:** Team Lead · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 57% Mid-Market, 29% Small-Business ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI The integration with aws is helpful to us.[Read review](https://www.g2.com/products/zendesk-contact-center/reviews/zendesk-contact-center-review-6621197) ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") UC I like the app's interface. As a cat person, I was really surprised and I liked the developer's idea of using cats as a design. The usage is also...[Read review](https://www.g2.com/products/zendesk-contact-center/reviews/zendesk-contact-center-review-7039830) Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 ### [nGAGEMENT](https://www.g2.com/products/ngagement/reviews) [By nGUVU](https://www.g2.com/sellers/nguvu) [ (11)4.0 out of 5 ](https://www.g2.com/products/ngagement/reviews#reviews "Read nGAGEMENT Reviews") Product Description nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d **Market Segment:** 45% Small-Business, 36% Mid-Market ![Gerardo A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerardo A.") GA The way the employees interact with the metrics and are encouraged to improve performance.[Read review](https://www.g2.com/products/ngagement/reviews/ngagement-review-6816179) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC The most helpful part about the product is it is helpful for customer service[Read review](https://www.g2.com/products/ngagement/reviews/ngagement-review-8511281) Year Founded 2013 HQ Location Montreal, CA Company Website https://www.nguvu.com Twitter @NGUVU LinkedIn® Page https://www.linkedin.com/company/3479640/ ### [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) [By Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) [ (87)4.4 out of 5 ](https://www.g2.com/products/amazon-connect/reviews#reviews "Read Amazon Connect Reviews") Product Description Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 51% Mid-Market, 30% Enterprise SB its a Tools that let you see current performance, Because it's cloud‑based, we don’t need to invest in servers, telephony hardware, maintenance and...[Read review](https://www.g2.com/products/amazon-connect/reviews/amazon-connect-review-11359089) ![Dev M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dev M.") DM Amazon Connect is used for automatically calling feature implementation in lower cost for the best customization architecture.[Read review](https://www.g2.com/products/amazon-connect/reviews/amazon-connect-review-12261856) Year Founded 2006 HQ Location Seattle, WA Company Website https://aws.amazon.com/?nc2=h\_lg Twitter @awscloud LinkedIn® Page https://www.linkedin.com/company/amazon-web-services/ Ownership NASDAQ: AMZN ### [Nectar Desk](https://www.g2.com/products/nectar-desk/reviews) [By NectarDesk](https://www.g2.com/sellers/nectardesk) [ (6)3.6 out of 5 ](https://www.g2.com/products/nectar-desk/reviews#reviews "Read Nectar Desk Reviews") Product Description Nectar Desk is a comprehensive call center software offering seamless integration, real-time analytics, and multi-channel support. It enhances customer interactions, boosts agent productivity, and pro **Market Segment:** 83% Small-Business, 17% Mid-Market ![Antoha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antoha B.") AB The software has many useful features, like Instagram integration, call recording, and live reports, which help us stay organized and efficient. We...[Read review](https://www.g2.com/products/nectar-desk/reviews/nectar-desk-review-10831119) Year Founded 2015 HQ Location N/A Company Website https://www.nectardesk.com Twitter @nectardesk LinkedIn® Page https://www.linkedin.com/company/10361802 ### [NobelBiz OMNI+](https://www.g2.com/products/nobelbiz-omni/reviews) [By NobelBiz](https://www.g2.com/sellers/nobelbiz) [ (18)4.8 out of 5 ](https://www.g2.com/products/nobelbiz-omni/reviews#reviews "Read NobelBiz OMNI+ Reviews") Product Description The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique ble **Market Segment:** 67% Mid-Market, 33% Small-Business ![Jack P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack P.") JP Their customer service and the promptness they have is tremendously helpful for us. We have often found ourselves in situations where speed matters...[Read review](https://www.g2.com/products/nobelbiz-omni/reviews/nobelbiz-omni-review-6481622) Year Founded 2005 HQ Location Cheyenne, WY Company Website https://nobelbiz.com/ Twitter @NobelBiz LinkedIn® Page https://www.linkedin.com/company/nobelbiz-inc-/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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