Top Free Contact Center Workforce Software

How Many Contact Center Workforce Software Products Does G2 Track?

Total Products under this Category: 119

Category Stats (Nov 2026)

  • Average Rating: 4.21/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: SuccessKPI (+2.37%) - Among all products in this category, SuccessKPI recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Workforce Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 26,300+ Authentic Reviews
  • 119+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Workforce Software

G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Calabrio ONE, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Verint Workforce Management, RingCX, and CloudTalk.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=calabrio-one&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=talkdesk&focus%5B%5D=verint-workforce-management&focus%5B%5D=ringcx&focus%5B%5D=cloudtalk)

Salesforce Service Cloud

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform

Average Rating: 4.4/5.0

Total Reviews: 8,010

How Do G2 Users Rate Salesforce Service Cloud?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.7/10)
  • Automation: 8.2/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.3/10 (Category avg: 8.3/10)
  • Intraday Management: 7.6/10 (Category avg: 8.2/10)

Who Is the Company Behind Salesforce Service Cloud?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM

Who Uses This Product?

  • Who Uses This: Salesforce Administrator, Salesforce Developer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 37% Large

What Do G2 Reviewers Say About Salesforce Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Salesforce Service Cloud, benefiting from intuitive features and seamless management.
  • Users appreciate the excellent functionality of Salesforce Service Cloud, enhancing case management and customer feedback tracking seamlessly.
  • Users commend the effective case management of Salesforce Service Cloud, enhancing efficiency in handling customer issues and tasks.
  • Users value the efficiency of Salesforce Service Cloud, enhancing case management and streamlining call center operations effortlessly.
  • Users value the ease of customization in Salesforce Service Cloud, enabling effective case management and efficient customer support.
Cons
  • Users find the complexity of setup and usage challenging, particularly for new users unfamiliar with Salesforce.
  • Users find the learning curve steep, as setup and licensing can complicate the initial experience with Salesforce Service Cloud.
  • Users face a steep learning curve with Salesforce Service Cloud, requiring significant time and understanding for effective use.
  • Users find Salesforce Service Cloud expensive, especially with add-on costs making budgeting difficult.
  • Users find the missing features in Salesforce Service Cloud can clutter the interface and complicate configuration.

What Are Recent G2 Reviews of Salesforce Service Cloud?

What Are G2 Users Discussing About Salesforce Service Cloud?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,495

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)
  • Automation: 8.1/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.5/10 (Category avg: 8.3/10)
  • Intraday Management: 8.5/10 (Category avg: 8.2/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 41% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Genesys Cloud CX, benefiting from simple setup and effective management of interactions.
  • Users appreciate the robust omnichannel capabilities of Genesys Cloud CX, which enhance customer interaction management and agent efficiency.
  • Users appreciate the reliability of Genesys Cloud CX, enjoying its efficiency in managing customer interactions effectively.
  • Users commend the efficiency of Genesys Cloud CX, enhancing agent productivity with streamlined workflows and automation.
  • Users value the intuitive interface of Genesys Cloud CX, enhancing day-to-day operations and agent efficiency seamlessly.
Cons
  • Users express frustration over limited features, hindering their operational efficiency and impacting essential tasks.
  • Users find the absence of essential features like Shared Line Appearance and sorting options frustrating and limiting.
  • Users find the admin complexity of Genesys Cloud CX challenging, which can hinder user experience and setup efficiency.
  • Users find the inadequate reporting in Genesys Cloud CX limits insights and complicates data analysis.
  • Users find the steep learning curve for Genesys Cloud CX's features can lead to frustrating experiences, especially for newcomers.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

Average Rating: 4.4/5.0

Total Reviews: 1,918

How Do G2 Users Rate CloudTalk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 8.7/10)
  • Automation: 8.8/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.9/10 (Category avg: 8.3/10)
  • Intraday Management: 8.7/10 (Category avg: 8.2/10)

Who Is the Company Behind CloudTalk?

  • Seller: CloudTalk
  • Company Website:
  • Year Founded: 2016
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    228 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 65% Small, 31% Medium

What Do G2 Reviewers Say About CloudTalk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of CloudTalk, enjoying its user-friendly interface and reliable performance.
  • Users praise the reliability of CloudTalk, noting its consistent performance and smooth operation without connectivity issues.
  • Users appreciate the intuitive design of CloudTalk, enjoying its user-friendly interface and smooth functionality.
  • Users appreciate the user-friendly interface of CloudTalk, highlighting its ease of use and reliable performance.
  • Users praise CloudTalk's intuitive calling features, highlighting ease of use and efficient call management for businesses.
Cons
  • Users often face call issues, such as registering calls properly and complexities in setting up calling campaigns.
  • Users experience occasional connection issues with CloudTalk, leading to delays in call connectivity at times.
  • Users find the call management cumbersome, requiring multiple clicks and lacks integration with their CRM for seamless use.
  • Users find the missing features in CloudTalk, such as text messaging and CRM integration, quite limiting.
  • Users face poor connectivity issues with CloudTalk, impacting their overall experience despite helpful customer support.

What Are Recent G2 Reviews of CloudTalk?

What Are G2 Users Discussing About CloudTalk?

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NICE CXone

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 1,604

How Do G2 Users Rate NICE CXone?

  • Has the product been a good partner in doing business?: 8.2/10 (Category avg: 8.7/10)
  • Automation: 8.9/10 (Category avg: 8.1/10)
  • Productivity Analysis: 9.2/10 (Category avg: 8.3/10)
  • Intraday Management: 9.0/10 (Category avg: 8.2/10)

Who Is the Company Behind NICE CXone?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE
  • Total Revenue (USD mm): $1,583

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Customer Service Agent
  • Top Industries: Consumer Services, Information Technology and Services
  • Company Size: 52% Medium, 34% Large

What Do G2 Reviewers Say About NICE CXone?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of NICE CXone, allowing efficient management of schedules and performance tracking.
  • Users value the enhanced analytics and customizable dashboard of NICE CXone for improved visibility and performance tracking.
  • Users value the efficient performance tracking of NICE CXone, enhancing customer interaction management and productivity.
  • Users find NICE CXone very helpful for managing schedules and enhancing visibility into performance and customer interactions.
  • Users appreciate the intuitive interface of NICE CXone, enabling efficient management of customer interactions and workflows.
Cons
  • Users face call issues with NICE CXone, including dropped calls, agent status problems, and lag in scripts.
  • Users often face technical issues with NICE CXone, including glitches and lack of support during critical operations.
  • Users find the learning curve steep due to unclear documentation and complex processes impacting overall usability.
  • Users express concerns over missing features like customizable dashboards and meaningful support options in NICE CXone.
  • Users experience poor customer support with insufficient help options and challenges contacting service departments directly.

What Are Recent G2 Reviews of NICE CXone?

What Are G2 Users Discussing About NICE CXone?

Zendesk Contact Center

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.

Average Rating: 4.5/5.0

Total Reviews: 323

How Do G2 Users Rate Zendesk Contact Center?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.7/10)
  • Automation: 9.2/10 (Category avg: 8.1/10)
  • Productivity Analysis: 10.0/10 (Category avg: 8.3/10)
  • Intraday Management: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind Zendesk Contact Center?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN

Who Uses This Product?

  • Who Uses This: Team Lead
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 57% Medium, 29% Small

What Do G2 Reviewers Say About Zendesk Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users value the intuitive design of Zendesk Contact Center, making it easy for support teams to manage interactions.
  • Users value the efficiency of Zendesk's unified communication, which streamlines support across various channels effectively.
  • Users appreciate the visibility Zendesk Contact Center provides, enhancing workflow management and team responsiveness significantly.
  • Users value the unified omnichannel support of Zendesk Contact Center, streamlining communication and enhancing responsiveness for better service.
  • Users value the exceptional customer support from Zendesk, with 24/7 assistance and extensive resources for troubleshooting.
Cons
  • Users face a inefficient workflow in Zendesk Contact Center, complicating tasks and escalating the learning curve.
  • Users face workflow disruption due to complexity and inconsistency, impacting efficiency and increasing the learning curve.
  • Users experience inefficiency due to inconsistent workflows and complex performance tracking that slows down daily operations.
  • Users express frustration over missing notification features for tickets and interactions, impacting workflow efficiency.
  • Users find the process complexity of Zendesk Contact Center challenging, impacting usability and requiring significant effort for management.

What Are Recent G2 Reviews of Zendesk Contact Center?

What Are G2 Users Discussing About Zendesk Contact Center?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 702

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)
  • Automation: 7.8/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.7/10 (Category avg: 8.3/10)
  • Intraday Management: 8.1/10 (Category avg: 8.2/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®
  • Ownership: NYSE: CXM

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users note the complexity of Sprinklr Service can hinder adoption, especially during initial setup and for smaller brands.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,367

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)
  • Automation: 7.9/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.1/10 (Category avg: 8.3/10)
  • Intraday Management: 7.9/10 (Category avg: 8.2/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users find JustCall to have a user-friendly interface, simplifying call management and enhancing overall productivity.
  • Users value the seamless organization of calls and notes in JustCall, enhancing productivity and communication efficiency.
  • Users find JustCall's organization and centralization of communication efficient, streamlining work and enhancing productivity.
  • Users appreciate the centralized call management of JustCall, making communication and follow-ups organized and efficient.
  • Users value the user-friendly and reliable calling features of JustCall, enhancing communication and organization effortlessly.
Cons
  • Users experience call issues with delays, connectivity problems, and difficulty managing call logs effectively.
  • Users experience inconsistent call quality with JustCall, affecting communication and overall user satisfaction.
  • Users experience connection issues with JustCall, impacting call quality and leading to disruption in communication.
  • Users experience poor call quality with JustCall, facing issues like dropped calls and unreliable connections during important conversations.
  • Users experience slow loading times, particularly when navigating extensive call logs, which hinders quick access and efficiency.

What Are Recent G2 Reviews of JustCall?

NICE Workforce Management

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Average Rating: 4.3/5.0

Total Reviews: 88

How Do G2 Users Rate NICE Workforce Management?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.7/10)
  • Automation: 8.5/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.1/10 (Category avg: 8.3/10)
  • Intraday Management: 8.5/10 (Category avg: 8.2/10)

Who Is the Company Behind NICE Workforce Management?

  • Seller: NiCE
  • Year Founded: 1986
  • HQ Location: Hoboken, New Jersey
  • LinkedIn® Page: www.linkedin.com
    14,296 employees on LinkedIn®
  • Ownership: NASDAQ: NICE
  • Total Revenue (USD mm): $1,583

Who Uses This Product?

  • Top Industries: Telecommunications, Information Technology and Services
  • Company Size: 66% Large, 29% Medium

What Do G2 Reviewers Say About NICE Workforce Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of NICE Workforce Management, which simplifies time management and enhances workflow efficiency.
  • Users appreciate the effective scheduling features of NICE Workforce Management, which streamline processes and save valuable time.
  • Users value the effective handling of time management features in NICE Workforce Management, enhancing workflow efficiency significantly.
  • Users find NICE Workforce Management to excel in agent management, especially for efficient team schedule handling.
  • Users appreciate the automation features of NICE Workforce Management, which streamline processes and enhance overall efficiency.
Cons
  • Users often face scheduling issues with NICE Workforce Management, citing slow processing and complicated rule-based time-off requests.
  • Users find the customization difficult, particularly in terms of aesthetic appeal and managing time-off scheduling.
  • Users find the difficult setup of NICE Workforce Management to be resource-intensive and time-consuming, causing frustration.
  • Users find the design outdated and feel that the interface lacks a modern look.
  • Users find the steep learning curve and slow processing speed in NICE Workforce Management frustrating and time-consuming.

What Are Recent G2 Reviews of NICE Workforce Management?

What Are G2 Users Discussing About NICE Workforce Management?

Intradiem

Intradiem provides Dynamic Workforce Orchestration—real-time workforce automation software for enterprises with large, structured teams. Unlike traditional workforce management or engagement tools that rely on manual intervention or after-the-fact analysis, Intradiem acts on what’s happening right now—automatically adjusting work, staffing, and support to help organizations get more value from their people every minute of the day. Intradiem’s real-time automation platform continuously monitors live operational data across ACD, WFM, CRM, and desktop systems. As conditions change, the platform takes immediate action—reallocating work, supporting employees in the moment, optimizing schedules, and protecting service levels—without adding manual effort for supervisors or workforce teams.

Average Rating: 4.4/5.0

Total Reviews: 63

How Do G2 Users Rate Intradiem?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.7/10)
  • Automation: 8.4/10 (Category avg: 8.1/10)
  • Productivity Analysis: 8.0/10 (Category avg: 8.3/10)
  • Intraday Management: 8.7/10 (Category avg: 8.2/10)

Who Is the Company Behind Intradiem?

  • Seller: Intradiem
  • Company Website:
  • Year Founded: 1995
  • HQ Location: Alpharetta, GA
  • LinkedIn® Page: www.linkedin.com
    228 employees on LinkedIn®
  • Phone: +1-888 566-9457

Who Uses This Product?

  • Top Industries: Insurance, Hospital & Health Care
  • Company Size: 70% Large, 31% Medium

What Do G2 Reviewers Say About Intradiem?

AI-generated summary from verified user reviews

Pros
  • Users value the operational efficiency of Intradiem, enhancing productivity and facilitating real-time management in contact centers.
  • Users appreciate the ease of use of Intradiem, seamlessly integrating it into daily operations and boosting productivity.
  • Users value the helpful notifications from Intradiem, enhancing organization and improving team performance effectively.
  • Users value the automated scheduling functionality of Intradiem, improving efficiency and accuracy in managing schedules.
  • Users value the exceptional vendor interoperability of Intradiem, enhancing operational efficiency and performance management across platforms.
Cons
  • Users find the customization options difficult, wishing for a more flexible and user-friendly interface design.
  • Users express frustration with email functionality, citing issues with spam and ineffective link handling in Chrome.
  • Users find the complexity of troubleshooting and managing notifications overwhelming, impacting their overall experience with Intradiem.
  • Users desire greater customization options in Intradiem, particularly for user interface and assignment setups, to enhance efficiency.
  • Users find limited functionality in Intradiem, as it lacks support for newer systems and causes browser issues.

What Are Recent G2 Reviews of Intradiem?

What Are G2 Users Discussing About Intradiem?

Altitude Xperience

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

Average Rating: 4.0/5.0

Total Reviews: 35

How Do G2 Users Rate Altitude Xperience?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Altitude Xperience?

Who Uses This Product?

  • Top Industries: Banking, Telecommunications
  • Company Size: 52% Large, 39% Medium

What Do G2 Reviewers Say About Altitude Xperience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use and reliability of Altitude Xperience, especially for recording calls effectively.
  • Users value the ease of use of Altitude Xperience, praising its seamless setup and reliability for interactions.
  • Users praise the easy setup of Altitude Xperience, enjoying its reliability and seamless interaction capabilities.
  • Users love the efficiency of Altitude Xperience, enjoying its reliability in handling calls and enhancing interactions.
  • Users appreciate the ease of use and reliability of Altitude Xperience, enhancing both voice and guest interactions.

What Are Recent G2 Reviews of Altitude Xperience?

What Are G2 Users Discussing About Altitude Xperience?

nGAGEMENT

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their responsibilities.

Average Rating: 4.0/5.0

Total Reviews: 11

How Do G2 Users Rate nGAGEMENT?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.7/10)
  • Automation: 3.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 5.0/10 (Category avg: 8.3/10)
  • Intraday Management: 3.9/10 (Category avg: 8.2/10)

Who Is the Company Behind nGAGEMENT?

  • Seller: nGUVU
  • Year Founded: 2013
  • HQ Location: Montreal, CA
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 36% Medium

What Are Recent G2 Reviews of nGAGEMENT?

Amazon Connect

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Average Rating: 4.4/5.0

Total Reviews: 84

How Do G2 Users Rate Amazon Connect?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.7/10)
  • Automation: 10.0/10 (Category avg: 8.1/10)
  • Productivity Analysis: 10.0/10 (Category avg: 8.3/10)
  • Intraday Management: 10.0/10 (Category avg: 8.2/10)

Who Is the Company Behind Amazon Connect?

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 49% Medium, 31% Large

What Do G2 Reviewers Say About Amazon Connect?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Amazon Connect, benefiting from seamless implementation and efficient reporting tools.
  • Users commend the efficiency of Amazon Connect, highlighting its easy setup and smooth integration with tools like Zendesk.
  • Users value the flexibility and scalability of Amazon Connect, enabling seamless customization for cloud contact centers.
  • Users appreciate the easy setup of Amazon Connect, making integration and customization straightforward for their needs.
  • Users value the ease of use and comprehensive features of Amazon Connect, enhancing tracking and integration capabilities.
Cons
  • Users find that the complex setup and management can hinder usability, particularly for teams lacking AWS expertise.
  • Users find the initial setup complex, particularly if lacking AWS experience, making management challenging.
  • Users find the difficult setup challenging, particularly lacking support for teams unfamiliar with AWS configurations.
  • Users find improvements needed in Amazon Connect's integration and documentation for better functionality and usability.
  • Users find the initial setup complex, requiring significant tweaking and expertise, especially for those unfamiliar with AWS.

What Are Recent G2 Reviews of Amazon Connect?

What Are G2 Users Discussing About Amazon Connect?

Nectar Desk

Nectar Desk is a comprehensive call center software offering seamless integration, real-time analytics, and multi-channel support. It enhances customer interactions, boosts agent productivity, and provides insightful reporting, making it an essential tool for efficient and effective customer service management.

Average Rating: 3.6/5.0

Total Reviews: 6

How Do G2 Users Rate Nectar Desk?

  • Has the product been a good partner in doing business?: 0.0/10 (Category avg: 8.7/10)
  • Automation: 7.2/10 (Category avg: 8.1/10)
  • Productivity Analysis: 7.2/10 (Category avg: 8.3/10)
  • Intraday Management: 7.2/10 (Category avg: 8.2/10)

Who Is the Company Behind Nectar Desk?

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Nectar Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive calling features of Nectar Desk, enhancing sales and marketing operations effectively.
  • Users value the seamless integrations of Nectar Desk, enhancing efficiency and connectivity with tools like Shopify and Instagram.
  • Users commend the AI integration in Nectar Desk for enhancing organization and efficiency within their workflow.
  • Users value the comprehensive case management of Nectar Desk, effectively supporting their sales and marketing operations.
  • Users value the seamless CRM integration of Nectar Desk, allowing for real-time updates and improved customer interaction.
Cons
  • Users are frustrated with Nectar Desk's poor customer support and find reporting features lacking in depth.
  • Users express frustration with the poor reporting features of Nectar Desk, indicating a lack of advanced functionality.

What Are Recent G2 Reviews of Nectar Desk?

What Are G2 Users Discussing About Nectar Desk?

NobelBiz OMNI+

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique blend of capabilities: from Omnichannel, Impressive API integrations, and fast implementation, to simple cross-channel campaign setup and remote work, to name but a few. NobelBiz OMNI+ is a true customizable powerhouse of productivity that integrates all main functions of a complete cloud contact center solution. Besides an impressive selection of built-in applications such as a complete IVR builder and compliance tools, it boasts an intuitive agent interface and a customizable supervisor dashboard. Last but not least, NobelBiz OMNI+ is that it can deploy real omnichannel capabilities, integrating a series of novel channels such as Facebook, WhatsApp, or Telegram, among others.

Average Rating: 4.8/5.0

Total Reviews: 18

How Do G2 Users Rate NobelBiz OMNI+?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 8.7/10)
  • Automation: 8.3/10 (Category avg: 8.1/10)
  • Productivity Analysis: 6.7/10 (Category avg: 8.3/10)
  • Intraday Management: 8.3/10 (Category avg: 8.2/10)

Who Is the Company Behind NobelBiz OMNI+?

  • Seller: NobelBiz
  • Year Founded: 2005
  • HQ Location: Cheyenne, WY
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of NobelBiz OMNI+?

What Are G2 Users Discussing About NobelBiz OMNI+?

Diabolocom

Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices.

Average Rating: 4.2/5.0

Total Reviews: 62

How Do G2 Users Rate Diabolocom?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Diabolocom?

  • Seller: Diabolocom
  • Company Website:
  • Year Founded: 2005
  • HQ Location: Paris, FR
  • LinkedIn® Page: www.linkedin.com
    179 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services
  • Company Size: 67% Medium, 24% Small

What Do G2 Reviewers Say About Diabolocom?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Diabolocom, enjoying swift deployment and seamless integration throughout their operations.
  • Users praise the exceptional customer support of Diabolocom, ensuring swift implementation and valuable guidance throughout setup.
  • Users value the customization options of Diabolocom, allowing tailored integrations and enhancing their operational efficiency.
  • Users appreciate the easy implementation of Diabolocom, enhanced by responsive support and seamless CRM integration.
  • Users praise Diabolocom's efficiency in managing multichannel communications, saving time and ensuring smooth operations.
Cons
  • Users note the missing features like live call records and deeper integration, limiting their operational efficiency.
  • Users find it challenging to reach support, leading to issues with customer service responsiveness and flexibility in workflows.
  • Users experience delays with service interruptions and slow data updates, impacting their workflow and productivity.
  • Users find the rigid workflows of Diabolocom limit customization, affecting their customer service processes and functionality.
  • Users find the limited customization of Diabolocom restrictive, as it doesn't align perfectly with their specific processes.

What Are Recent G2 Reviews of Diabolocom?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024