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Top Free Contact Center Workforce Software

Check out our list of free Contact Center Workforce Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Contact Center Workforce Software to ensure you get the right product.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
22 Contact Center Workforce Products Available
View all Contact Center Workforce Software
View all Contact Center Workforce Software
NiCE CXone Mpower
(1,726)4.3 out of 5
15th Easiest To Use in Contact Center Workforce software
View top Consulting Services for NiCE CXone Mpower
Save to My Lists
Entry Level Price:Starting at $71.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

    Users
    • Customer Service Representative
    • Supervisor
    Industries
    • Consumer Services
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NiCE CXone Mpower features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.7
    8.9
    Automation
    Average: 8.1
    9.2
    Performance Analysis
    Average: 8.2
    9.0
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
    VM
    The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individu

Users
  • Customer Service Representative
  • Supervisor
Industries
  • Consumer Services
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
NiCE CXone Mpower features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.7
8.9
Automation
Average: 8.1
9.2
Performance Analysis
Average: 8.2
9.0
Intraday Management
Average: 8.2
SK
The applications connect safely and gradually, all while maintaining the vital enterprise infrastructure which is key to helping us. Read review
VM
The user-friendly interface is great. Customer service is great. Great call quality. Great Feature set. Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,678 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Salesforce Service Cloud
(7,170)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Contact Center Workforce software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.7
    8.2
    Automation
    Average: 8.1
    8.3
    Performance Analysis
    Average: 8.2
    7.7
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Non-Profit Organization Management
    EN
    It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
    saraansh c.
    SC
    Its case management feature is the best as it automatically captures and tracks customer issues. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
8.2
Automation
Average: 8.1
8.3
Performance Analysis
Average: 8.2
7.7
Intraday Management
Average: 8.2
Verified User in Non-Profit Organization Management
EN
It was incredibly easy to implement, and I found the features to be both rich and highly customizable. Read review
saraansh c.
SC
Its case management feature is the best as it automatically captures and tracks customer issues. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,113 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®

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Genesys Cloud CX
(1,488)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Contact Center Workforce software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.7
    8.1
    Automation
    Average: 8.1
    8.5
    Performance Analysis
    Average: 8.2
    8.5
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.7
8.1
Automation
Average: 8.1
8.5
Performance Analysis
Average: 8.2
8.5
Intraday Management
Average: 8.2
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,339 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
CloudTalk
(1,624)4.4 out of 5
Optimized for quick response
3rd Easiest To Use in Contact Center Workforce software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CloudTalk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.7
    8.8
    Automation
    Average: 8.1
    8.9
    Performance Analysis
    Average: 8.2
    8.7
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JH
    Customer support has been great, power dialer, CRM integrations, CNAM feature, rotating #'s, reasonable price point - all good. Read review
    Gabriel E.
    GE
    Product delivers on what it promised. Good quality calls Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CloudTalk
    Company Website
    Year Founded
    2016
    HQ Location
    New York
    LinkedIn® Page
    www.linkedin.com
    148 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call qu

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 33% Mid-Market
CloudTalk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.7
8.8
Automation
Average: 8.1
8.9
Performance Analysis
Average: 8.2
8.7
Intraday Management
Average: 8.2
JH
Customer support has been great, power dialer, CRM integrations, CNAM feature, rotating #'s, reasonable price point - all good. Read review
Gabriel E.
GE
Product delivers on what it promised. Good quality calls Read review
Seller Details
Seller
CloudTalk
Company Website
Year Founded
2016
HQ Location
New York
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Dixa
(391)4.2 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 43% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Automation
    Average: 8.1
    8.4
    Performance Analysis
    Average: 8.2
    8.3
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rune F.
    RF
    Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
    Hirday J.
    HJ
    Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,741 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    171 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 43% Small-Business
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.5
Automation
Average: 8.1
8.4
Performance Analysis
Average: 8.2
8.3
Intraday Management
Average: 8.2
Rune F.
RF
Dixa knows a lot of fine words, regarding good customer service. Unfortunately it is only words.. Read review
Hirday J.
HJ
Dixa is very easy to operate and undersand. What I most like is that it reduces mannual tasks like maintaining various MIS, makes it easy to track... Read review
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,741 Twitter followers
LinkedIn® Page
www.linkedin.com
171 employees on LinkedIn®
JustCall
(2,332)4.3 out of 5
Optimized for quick response
8th Easiest To Use in Contact Center Workforce software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.7
    7.9
    Automation
    Average: 8.1
    8.1
    Performance Analysis
    Average: 8.2
    7.9
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.7
7.9
Automation
Average: 8.1
8.1
Performance Analysis
Average: 8.2
7.9
Intraday Management
Average: 8.2
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®
NICE Workforce Management
(90)4.3 out of 5
View top Consulting Services for NICE Workforce Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 66% Enterprise
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NICE Workforce Management features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.5
    Automation
    Average: 8.1
    8.1
    Performance Analysis
    Average: 8.2
    8.5
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Plastics
    AP
    NICE is very helpful when it comes to providing its customers with a wide range of features that help pinpoint strengths and weaknesses in... Read review
    Hammad B.
    HB
    I have used different Workforce Management Solutions to Manage WFM Occupancy, Scheduling, Auxiliary Breaks, etc. But for all such tasks, I needed... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NiCE
    Year Founded
    1986
    HQ Location
    Hoboken, New Jersey
    Twitter
    @NICELtd
    14,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13,296 employees on LinkedIn®
    Ownership
    NASDAQ: NICE
Product Description
How are these determined?Information
This description is provided by the seller.

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 66% Enterprise
  • 29% Mid-Market
NICE Workforce Management features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.7
8.5
Automation
Average: 8.1
8.1
Performance Analysis
Average: 8.2
8.5
Intraday Management
Average: 8.2
Verified User in Plastics
AP
NICE is very helpful when it comes to providing its customers with a wide range of features that help pinpoint strengths and weaknesses in... Read review
Hammad B.
HB
I have used different Workforce Management Solutions to Manage WFM Occupancy, Scheduling, Auxiliary Breaks, etc. But for all such tasks, I needed... Read review
Seller Details
Seller
NiCE
Year Founded
1986
HQ Location
Hoboken, New Jersey
Twitter
@NICELtd
14,678 Twitter followers
LinkedIn® Page
www.linkedin.com
13,296 employees on LinkedIn®
Ownership
NASDAQ: NICE
Intradiem
(64)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intradiem provides Dynamic Workforce Orchestration—real-time workforce automation software for enterprises with large, structured teams. Unlike traditional workforce management or engagement tools th

    Users
    No information available
    Industries
    • Insurance
    • Hospital & Health Care
    Market Segment
    • 70% Enterprise
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intradiem features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    8.4
    Automation
    Average: 8.1
    8.0
    Performance Analysis
    Average: 8.2
    8.7
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Margaret t.
    MT
    I am so contented to use Intradiem, that has shared my work load and helped me in getting rid of the outlier’s management and it has provided me... Read review
    Ashish K.
    AK
    It provides powerful features to monitor and manage Call Center across our Organization, reduce cost and enhance productivity. Intradiem provides... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intradiem
    Company Website
    Year Founded
    1995
    HQ Location
    Alpharetta, GA
    Twitter
    @Intradiem
    1,484 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    225 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intradiem provides Dynamic Workforce Orchestration—real-time workforce automation software for enterprises with large, structured teams. Unlike traditional workforce management or engagement tools th

Users
No information available
Industries
  • Insurance
  • Hospital & Health Care
Market Segment
  • 70% Enterprise
  • 31% Mid-Market
Intradiem features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
8.4
Automation
Average: 8.1
8.0
Performance Analysis
Average: 8.2
8.7
Intraday Management
Average: 8.2
Margaret t.
MT
I am so contented to use Intradiem, that has shared my work load and helped me in getting rid of the outlier’s management and it has provided me... Read review
Ashish K.
AK
It provides powerful features to monitor and manage Call Center across our Organization, reduce cost and enhance productivity. Intradiem provides... Read review
Seller Details
Seller
Intradiem
Company Website
Year Founded
1995
HQ Location
Alpharetta, GA
Twitter
@Intradiem
1,484 Twitter followers
LinkedIn® Page
www.linkedin.com
225 employees on LinkedIn®
Sprinklr Service
(709)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Social Media Specialist
    Industries
    • Consumer Services
    • Marketing and Advertising
    Market Segment
    • 42% Enterprise
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
    • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
    • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.7
    7.8
    Automation
    Average: 8.1
    8.6
    Performance Analysis
    Average: 8.2
    8.1
    Intraday Management
    Average: 8.2
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,312 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,340 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Social Media Specialist
Industries
  • Consumer Services
  • Marketing and Advertising
Market Segment
  • 42% Enterprise
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Service is a unified platform that centralizes customer interactions from multiple channels, offering features like AI-driven case routing, automation, and reporting tools.
  • Reviewers frequently mention the ease of managing customer interactions across multiple channels, the efficiency of AI-driven case routing and automation, and the usefulness of reporting tools in improving team performance and customer satisfaction.
  • Users experienced a steep learning curve due to the platform's complex interface, occasional system lags with higher case volumes, and the need for technical support in customizing workflows and reports.
Sprinklr Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.7
7.8
Automation
Average: 8.1
8.6
Performance Analysis
Average: 8.2
8.1
Intraday Management
Average: 8.2
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,312 Twitter followers
LinkedIn® Page
www.linkedin.com
4,340 employees on LinkedIn®
Altitude Xperience
(43)3.9 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry rec

    Users
    No information available
    Industries
    • Banking
    • Telecommunications
    Market Segment
    • 53% Enterprise
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Altitude Xperience features and usability ratings that predict user satisfaction
    7.8
    Has the product been a good partner in doing business?
    Average: 8.7
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • LL
    Have a very good interface and reporting is amazing.More over the IVR system is very advance and have all the fractures available in the market.We... Read review
    Verified User in Outsourcing/Offshoring
    AO
    It is simple for a inbound outbound calls reports are robust. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enghouse Systems
    Year Founded
    1984
    HQ Location
    Markham
    Twitter
    @EnghouseInterac
    2,451 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,215 employees on LinkedIn®
    Ownership
    ENGH (TSE)
Product Description
How are these determined?Information
This description is provided by the seller.

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry rec

Users
No information available
Industries
  • Banking
  • Telecommunications
Market Segment
  • 53% Enterprise
  • 40% Mid-Market
Altitude Xperience features and usability ratings that predict user satisfaction
7.8
Has the product been a good partner in doing business?
Average: 8.7
0.0
No information available
0.0
No information available
0.0
No information available
LL
Have a very good interface and reporting is amazing.More over the IVR system is very advance and have all the fractures available in the market.We... Read review
Verified User in Outsourcing/Offshoring
AO
It is simple for a inbound outbound calls reports are robust. Read review
Seller Details
Seller
Enghouse Systems
Year Founded
1984
HQ Location
Markham
Twitter
@EnghouseInterac
2,451 Twitter followers
LinkedIn® Page
www.linkedin.com
1,215 employees on LinkedIn®
Ownership
ENGH (TSE)
Zendesk Contact Center
(273)4.6 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Contact Center
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered

    Users
    • Team Lead
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Contact Center features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Automation
    Average: 8.1
    10.0
    Performance Analysis
    Average: 8.2
    8.3
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    UI
    Klaus helps us have an overview of our quality performance and is really easy to use! It's easy for us to give feedback to agents and have us saved... Read review
    Verified User in Consumer Services
    AC
    The most I like Klaus is that it seems young guy with a lot of opportunities; it's elementary to handle the workloads. You can set filters by KPI... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,173 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered

Users
  • Team Lead
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 29% Small-Business
Zendesk Contact Center features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.7
8.3
Automation
Average: 8.1
10.0
Performance Analysis
Average: 8.2
8.3
Intraday Management
Average: 8.2
Verified User in Information Technology and Services
UI
Klaus helps us have an overview of our quality performance and is really easy to use! It's easy for us to give feedback to agents and have us saved... Read review
Verified User in Consumer Services
AC
The most I like Klaus is that it seems young guy with a lot of opportunities; it's elementary to handle the workloads. You can set filters by KPI... Read review
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,173 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®
nGAGEMENT
(11)4.0 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Small-Business
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • nGAGEMENT features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.7
    3.3
    Automation
    Average: 8.1
    5.0
    Performance Analysis
    Average: 8.2
    3.9
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Gerardo A.
    GA
    The way the employees interact with the metrics and are encouraged to improve performance. Read review
    Verified User in Computer Software
    UC
    The most helpful part about the product is it is helpful for customer service Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    nGUVU
    Year Founded
    2013
    HQ Location
    Montreal, CA
    Twitter
    @NGUVU
    77 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d

Users
No information available
Industries
No information available
Market Segment
  • 45% Small-Business
  • 36% Mid-Market
nGAGEMENT features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.7
3.3
Automation
Average: 8.1
5.0
Performance Analysis
Average: 8.2
3.9
Intraday Management
Average: 8.2
Gerardo A.
GA
The way the employees interact with the metrics and are encouraged to improve performance. Read review
Verified User in Computer Software
UC
The most helpful part about the product is it is helpful for customer service Read review
Seller Details
Seller
nGUVU
Year Founded
2013
HQ Location
Montreal, CA
Twitter
@NGUVU
77 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Nectar Desk
(6)3.6 out of 5
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Entry Level Price:$50.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nectar Desk is a comprehensive call center software offering seamless integration, real-time analytics, and multi-channel support. It enhances customer interactions, boosts agent productivity, and pro

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Nectar Desk features and usability ratings that predict user satisfaction
    0.0
    Has the product been a good partner in doing business?
    Average: 8.7
    7.2
    Automation
    Average: 8.1
    7.2
    Performance Analysis
    Average: 8.2
    7.2
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Antoha B.
    AB
    The software has many useful features, like Instagram integration, call recording, and live reports, which help us stay organized and efficient. We... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NectarDesk
    Year Founded
    2015
    HQ Location
    N/A
    Twitter
    @nectardesk
    99 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nectar Desk is a comprehensive call center software offering seamless integration, real-time analytics, and multi-channel support. It enhances customer interactions, boosts agent productivity, and pro

Users
No information available
Industries
No information available
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Nectar Desk features and usability ratings that predict user satisfaction
0.0
Has the product been a good partner in doing business?
Average: 8.7
7.2
Automation
Average: 8.1
7.2
Performance Analysis
Average: 8.2
7.2
Intraday Management
Average: 8.2
Antoha B.
AB
The software has many useful features, like Instagram integration, call recording, and live reports, which help us stay organized and efficient. We... Read review
Seller Details
Seller
NectarDesk
Year Founded
2015
HQ Location
N/A
Twitter
@nectardesk
99 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
NobelBiz OMNI+
(18)4.8 out of 5
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique ble

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 67% Mid-Market
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NobelBiz OMNI+ features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 8.7
    8.3
    Automation
    Average: 8.1
    6.7
    Performance Analysis
    Average: 8.2
    8.3
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Jack P.
    JP
    Their customer service and the promptness they have is tremendously helpful for us. We have often found ourselves in situations where speed matters... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NobelBiz
    Year Founded
    2005
    HQ Location
    Cheyenne, WY
    Twitter
    @NobelBiz
    583 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    36 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique ble

Users
No information available
Industries
No information available
Market Segment
  • 67% Mid-Market
  • 33% Small-Business
NobelBiz OMNI+ features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 8.7
8.3
Automation
Average: 8.1
6.7
Performance Analysis
Average: 8.2
8.3
Intraday Management
Average: 8.2
Jack P.
JP
Their customer service and the promptness they have is tremendously helpful for us. We have often found ourselves in situations where speed matters... Read review
Seller Details
Seller
NobelBiz
Year Founded
2005
HQ Location
Cheyenne, WY
Twitter
@NobelBiz
583 Twitter followers
LinkedIn® Page
www.linkedin.com
36 employees on LinkedIn®
Amazon Connect
(69)4.4 out of 5
View top Consulting Services for Amazon Connect
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 49% Mid-Market
    • 36% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Amazon Connect features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.7
    10.0
    Automation
    Average: 8.1
    10.0
    Performance Analysis
    Average: 8.2
    10.0
    Intraday Management
    Average: 8.2
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Leisure, Travel & Tourism
    UL
    As a customer service rep taking 70-100 calls a day, I really like the simplicity of the system. CCP is pretty user-friendly, and the basic info I... Read review
    Xiaoyu L.
    XL
    We don't have to take care of the data of the callings, it's all on Amazon AWS. Easy to integrate and deploy to production. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Amazon Web Services (AWS)
    Year Founded
    2006
    HQ Location
    Seattle, WA
    Twitter
    @awscloud
    2,218,302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    143,584 employees on LinkedIn®
    Ownership
    NASDAQ: AMZN
Product Description
How are these determined?Information
This description is provided by the seller.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 49% Mid-Market
  • 36% Enterprise
Amazon Connect features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.7
10.0
Automation
Average: 8.1
10.0
Performance Analysis
Average: 8.2
10.0
Intraday Management
Average: 8.2
Verified User in Leisure, Travel & Tourism
UL
As a customer service rep taking 70-100 calls a day, I really like the simplicity of the system. CCP is pretty user-friendly, and the basic info I... Read review
Xiaoyu L.
XL
We don't have to take care of the data of the callings, it's all on Amazon AWS. Easy to integrate and deploy to production. Read review
Seller Details
Seller
Amazon Web Services (AWS)
Year Founded
2006
HQ Location
Seattle, WA
Twitter
@awscloud
2,218,302 Twitter followers
LinkedIn® Page
www.linkedin.com
143,584 employees on LinkedIn®
Ownership
NASDAQ: AMZN