Contact Center Workforce Software Resources

most of the new things to come are cloud based, AI, chat bot etc, besides it is more agile use the cloud, you can grow faster, move from one building to another. everything is movin to cloud, so do your investment there

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I think on-premises solutions will still be around, mostly with larger companies. Considering the new products I've seen coming from Genesys, they will be secondary to cloud solutions.

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On primise will never be taken away believe me. The modern cloud solutions will be a good option or an alternative for services you want to run out of the box with minimum customizations, but it will be on-prem which you will need to get a solution to suite your taste 100%. I am not worried about on-prem to be going anywhere in next 15 years

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An ideal world would be hybrid and cloud-agnostic. Telcos are arguably in the datacenter business, therefore on-prem may still make sense to them long-term. Other types of organizations may have legacy reasons to keep a relevant on-prem footprint. Anyway, cost effective cloud usage requires operational processes refactoring and not all organizations are comfortable with it.

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Its been more than 5 years now that this question was posted and I think the answer could be started to be an hybrid system where companies have started leveraging more of cloud solutions for operations while using the On-Prem for critical data and assets. There will never be an full stoppage on the on-prem usage as Government agencies and certain critical data being stored locally is much safer and good option to have.

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