# The Top 20 Contact Center Workforce Software Check out this list of the top Contact Center Workforce Software products based on user satisfaction. A product's satisfaction score is calculated by a [proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies) that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers. 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All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeAsiaNorth AmericaLatin America The Top 20 Contact Center Workforce Software [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Compare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.&title=Highest+Rated+Contact+Center+Workforce+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%3Ftab%3Dhighest_rated) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Highest+Rated+Contact+Center+Workforce+Software+in+2026+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%3Ftab%3Dhighest_rated&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%3Ftab%3Dhighest_rated) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Highest+Rated+Contact+Center+Workforce+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Highest+Rated+Contact+Center+Workforce+Software+in+2026+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%3Ftab%3Dhighest_rated%0aCompare+the+best+business+software+and+services+based+on+user+ratings+and+social+data.+Reviews+for+CRM%2C+ERP%2C+CAD%2C+PDM%2C+HR%2C+and+Marketing+software.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") All SegmentsEnterprise ( \>1000 emp.)Mid-Market (51-1000 emp.)Small Business (50 or fewer emp.)All RegionsEuropeAsiaNorth AmericaLatin America [Collapse AllExpand All](#) G2 Satisfaction Score Information Compare [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) #1 [![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [Agentforce Service (formerly Salesforce Service Cloud)](/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)") 99 [Expand/Collapse Agentforce Service (formerly Salesforce Service Cloud)](#) Overall Satisfaction Score 99 Top Industries of Reviewers: Information Technology and Services 35% Financial Services 24% Computer Software 22% Manufacturing 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.9 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 9.4 9.1 Ease of Setup Average: 9.1 8.4 Quality of Support Average: 9.2 9.1 Ease of Admin Average: 9.0 8.6 [Expand/Collapse Calabrio ONE](#) #2 [![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg)](/products/calabrio-one/reviews) [Calabrio ONE](/products/calabrio-one/reviews "Calabrio ONE") 97 [Expand/Collapse Calabrio ONE](#) Overall Satisfaction Score 97 Top Industries of Reviewers: Consumer Services 35% Hospital & Health Care 27% Financial Services 20% Information Technology and Services 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 9.4 9.0 Ease of Setup Average: 9.1 9.1 Quality of Support Average: 9.2 9.1 Ease of Admin Average: 9.0 8.8 [Expand/Collapse Talkdesk](#) #3 [![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg)](/products/talkdesk/reviews) [Talkdesk](/products/talkdesk/reviews "Talkdesk") 82 [Expand/Collapse Talkdesk](#) Overall Satisfaction Score 82 Top Industries of Reviewers: Consumer Services 37% Education Management 30% Telecommunications 19% Computer Software 14% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 9.4 9.4 Ease of Setup Average: 9.1 9.4 Quality of Support Average: 9.2 9.4 Ease of Admin Average: 9.0 9.3 [Expand/Collapse CloudTalk](#) #4 [![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg)](/products/cloudtalk/reviews) [CloudTalk](/products/cloudtalk/reviews "CloudTalk") 80 [Expand/Collapse CloudTalk](#) Overall Satisfaction Score 80 Top Industries of Reviewers: Information Technology and Services 36% Marketing and Advertising 23% Financial Services 20% Computer Software 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 9.4 9.2 Ease of Setup Average: 9.1 9.1 Quality of Support Average: 9.2 9.2 Ease of Admin Average: 9.0 9.1 [Expand/Collapse Genesys Cloud CX](#) #5 [![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg)](/products/genesys-cloud-cx/reviews) [Genesys Cloud CX](/products/genesys-cloud-cx/reviews "Genesys Cloud CX") 79 [Expand/Collapse Genesys Cloud CX](#) Overall Satisfaction Score 79 Top Industries of Reviewers: Financial Services 37% Consumer Services 23% Information Technology and Services 23% Insurance 18% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 9.4 9.5 Ease of Setup Average: 9.1 9.1 Quality of Support Average: 9.2 8.9 Ease of Admin Average: 9.0 9.2 [Expand/Collapse Squaretalk](#) #6 [![Squaretalk](https://images.g2crowd.com/uploads/product/hd_favicon/07915f49161ad11534f1ea91fcd0cd3c/squaretalk.svg)](/products/squaretalk/reviews) [Squaretalk](/products/squaretalk/reviews "Squaretalk") 78 [Expand/Collapse Squaretalk](#) Overall Satisfaction Score 78 Top Industries of Reviewers: Information Technology and Services 42% Marketing and Advertising 27% Information Services 19% Financial Services 12% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.8 Meets Requirements Average: 9.2 9.1 Ease of Doing Business With Average: 9.4 9.5 Ease of Setup Average: 9.1 9.7 Quality of Support Average: 9.2 9.8 Ease of Admin Average: 9.0 8.9 [Expand/Collapse Verint Workforce Management](#) #7 [![Verint Workforce Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management.png)](/products/verint-workforce-management/reviews) [Verint Workforce Management](/products/verint-workforce-management/reviews "Verint Workforce Management") 75 [Expand/Collapse Verint Workforce Management](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Financial Services 30% Insurance 28% Hospital & Health Care 22% Information Technology and Services 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.9 Meets Requirements Average: 9.2 8.8 Ease of Doing Business With Average: 9.4 9.7 Ease of Setup Average: 9.1 8.5 Quality of Support Average: 9.2 8.8 Ease of Admin Average: 9.0 9.0 [Expand/Collapse RingCentral Contact Center](#) #8 [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg)](/products/ringcentral-contact-center/reviews) [RingCentral Contact Center](/products/ringcentral-contact-center/reviews "RingCentral Contact Center") 75 [Expand/Collapse RingCentral Contact Center](#) Overall Satisfaction Score 75 Top Industries of Reviewers: Information Technology and Services 38% Computer Software 25% Financial Services 19% Staffing and Recruiting 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.6 Meets Requirements Average: 9.2 9.6 Ease of Doing Business With Average: 9.4 9.7 Ease of Setup Average: 9.1 9.6 Quality of Support Average: 9.2 9.6 Ease of Admin Average: 9.0 9.7 [Expand/Collapse Assembled WFM](#) #9 [![Assembled WFM](https://images.g2crowd.com/uploads/product/hd_favicon/7ef47717b7a84f4b179fd6b38293ffb0/assembled-wfm.svg)](/products/assembled-wfm/reviews) [Assembled WFM](/products/assembled-wfm/reviews "Assembled WFM") 74 [Expand/Collapse Assembled WFM](#) Overall Satisfaction Score 74 Top Industries of Reviewers: Computer Software 29% Financial Services 29% Information Technology and Services 22% Consumer Services 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.2 8.9 Ease of Doing Business With Average: 9.4 9.3 Ease of Setup Average: 9.1 8.9 Quality of Support Average: 9.2 9.0 Ease of Admin Average: 9.0 9.2 [Expand/Collapse Five9 Intelligent Cloud Contact Center Platform](#) #10 [![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg)](/products/five9-intelligent-cloud-contact-center-platform/reviews) [Five9 Intelligent Cloud Contact Center Platform](/products/five9-intelligent-cloud-contact-center-platform/reviews "Five9 Intelligent Cloud Contact Center Platform") 73 [Expand/Collapse Five9 Intelligent Cloud Contact Center Platform](#) Overall Satisfaction Score 73 Top Industries of Reviewers: Consumer Services 30% Information Technology and Services 24% Financial Services 24% Insurance 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 9.4 9.1 Ease of Setup Average: 9.1 8.7 Quality of Support Average: 9.2 9.0 Ease of Admin Average: 9.0 8.8 [Expand/Collapse Playvox WFM](#) #11 [![Playvox WFM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_131a129b4d8a2f3979e75ebf215576a6/playvox-wfm.png)](/products/playvox-wfm/reviews) [Playvox WFM](/products/playvox-wfm/reviews "Playvox WFM") 72 [Expand/Collapse Playvox WFM](#) Overall Satisfaction Score 72 Top Industries of Reviewers: Consumer Services 35% Information Technology and Services 22% Financial Services 22% Retail 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.8 Meets Requirements Average: 9.2 9.8 Ease of Doing Business With Average: 9.4 9.9 Ease of Setup Average: 9.1 9.8 Quality of Support Average: 9.2 9.9 Ease of Admin Average: 9.0 9.4 [Expand/Collapse RingCX](#) #12 [![RingCX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringcx.svg)](/products/ringcx/reviews) [RingCX](/products/ringcx/reviews "RingCX") 69 [Expand/Collapse RingCX](#) Overall Satisfaction Score 69 Top Industries of Reviewers: Information Technology and Services 33% Marketing and Advertising 27% Computer Software 27% Hospital & Health Care 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.2 9.3 Ease of Doing Business With Average: 9.4 9.0 Ease of Setup Average: 9.1 9.1 Quality of Support Average: 9.2 9.0 Ease of Admin Average: 9.0 8.4 [Expand/Collapse Vonage Contact Center (formerly NewVoiceMedia)](#) #13 [![Vonage Contact Center (formerly NewVoiceMedia)](https://images.g2crowd.com/uploads/product/hd_favicon/d9a7c4d42111054e8f19a3e05fd07533/vonage-contact-center-formerly-newvoicemedia.svg)](/products/vonage-contact-center-formerly-newvoicemedia/reviews) [Vonage Contact Center (formerly NewVoiceMedia)](/products/vonage-contact-center-formerly-newvoicemedia/reviews "Vonage Contact Center (formerly NewVoiceMedia)") 65 [Expand/Collapse Vonage Contact Center (formerly NewVoiceMedia)](#) Overall Satisfaction Score 65 Top Industries of Reviewers: Staffing and Recruiting 40% Information Technology and Services 27% Computer Software 20% Insurance 13% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.7 Meets Requirements Average: 9.2 9.7 Ease of Doing Business With Average: 9.4 9.4 Ease of Setup Average: 9.1 9.8 Quality of Support Average: 9.2 9.7 Ease of Admin Average: 9.0 9.3 [Expand/Collapse 3CLogic Cloud Call Center](#) #14 [![3CLogic Cloud Call Center](https://images.g2crowd.com/uploads/product/hd_favicon/3f59a45092b2fdf11000f7d1b17c4a12/3clogic-cloud-call-center.svg)](/products/3clogic-cloud-call-center/reviews) [3CLogic Cloud Call Center](/products/3clogic-cloud-call-center/reviews "3CLogic Cloud Call Center") 62 [Expand/Collapse 3CLogic Cloud Call Center](#) Overall Satisfaction Score 62 Top Industries of Reviewers: Information Technology and Services 33% Retail 22% Packaging and Containers 22% Telecommunications 22% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.8 Meets Requirements Average: 9.2 9.8 Ease of Doing Business With Average: 9.4 9.9 Ease of Setup Average: 9.1 8.7 Quality of Support Average: 9.2 9.4 Ease of Admin Average: 9.0 8.5 [Expand/Collapse Aspect Workforce](#) #15 [![Aspect Workforce](https://images.g2crowd.com/uploads/product/hd_favicon/1bc473736584738b9b2594e69ea257a0/aspect-workforce.svg)](/products/aspect-workforce/reviews) [Aspect Workforce](/products/aspect-workforce/reviews "Aspect Workforce") 59 [Expand/Collapse Aspect Workforce](#) Overall Satisfaction Score 59 Top Industries of Reviewers: Financial Services 33% Telecommunications 28% Insurance 20% Information Technology and Services 19% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 9.4 8.7 Ease of Setup Average: 9.1 8.9 Quality of Support Average: 9.2 9.0 Ease of Admin Average: 9.0 8.6 [Expand/Collapse MaxContact](#) #16 [![MaxContact](https://images.g2crowd.com/uploads/product/hd_favicon/5a62b292043cc35d4fd4e4cd1d17f71c/maxcontact.svg)](/products/maxcontact/reviews) [MaxContact](/products/maxcontact/reviews "MaxContact") 58 [Expand/Collapse MaxContact](#) Overall Satisfaction Score 58 Top Industries of Reviewers: Oil & Energy 30% Financial Services 30% Insurance 20% Real Estate 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.3 Meets Requirements Average: 9.2 8.8 Ease of Doing Business With Average: 9.4 9.5 Ease of Setup Average: 9.1 9.1 Quality of Support Average: 9.2 9.5 Ease of Admin Average: 9.0 9.5 [Expand/Collapse SuccessKPI](#) #17 [![SuccessKPI](https://images.g2crowd.com/uploads/product/hd_favicon/892c12ff0d44507237b8c462c4e6e651/successkpi.svg)](/products/successkpi/reviews) [SuccessKPI](/products/successkpi/reviews "SuccessKPI") 57 [Expand/Collapse SuccessKPI](#) Overall Satisfaction Score 57 Top Industries of Reviewers: Mental Health Care 29% Information Technology and Services 29% Hospital & Health Care 21% Consumer Services 21% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 8.6 Meets Requirements Average: 9.2 8.8 Ease of Doing Business With Average: 9.4 8.8 Ease of Setup Average: 9.1 8.9 Quality of Support Average: 9.2 7.8 Ease of Admin Average: 9.0 8.6 [Expand/Collapse Centrical](#) #18 [![Centrical](https://images.g2crowd.com/uploads/product/hd_favicon/a5cc80e48c140fc4a75a6616b837f184/centrical.svg)](/products/centrical/reviews) [Centrical](/products/centrical/reviews "Centrical") 56 [Expand/Collapse Centrical](#) Overall Satisfaction Score 56 Top Industries of Reviewers: Outsourcing/Offshoring 35% Staffing and Recruiting 31% Consumer Services 19% Retail 15% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.7 Meets Requirements Average: 9.2 9.2 Ease of Doing Business With Average: 9.4 9.7 Ease of Setup Average: 9.1 9.2 Quality of Support Average: 9.2 9.4 Ease of Admin Average: 9.0 8.7 [Expand/Collapse JustCall](#) #19 [![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg)](/products/saas-labs-justcall/reviews) [JustCall](/products/saas-labs-justcall/reviews "JustCall") 55 [Expand/Collapse JustCall](#) Overall Satisfaction Score 55 Top Industries of Reviewers: Real Estate 29% Marketing and Advertising 24% Financial Services 24% Consulting 24% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.1 Meets Requirements Average: 9.2 9.0 Ease of Doing Business With Average: 9.4 9.1 Ease of Setup Average: 9.1 8.9 Quality of Support Average: 9.2 8.6 Ease of Admin Average: 9.0 8.6 [Expand/Collapse PCIPal](#) #20 [![PCIPal](https://images.g2crowd.com/uploads/product/hd_favicon/4f38634b2708fbb166e893f0149ea1f5/pcipal.svg)](/products/pcipal/reviews) [PCIPal](/products/pcipal/reviews "PCIPal") 53 [Expand/Collapse PCIPal](#) Overall Satisfaction Score 53 Top Industries of Reviewers: Telecommunications 30% Retail 30% Civic & Social Organization 20% Government Administration 20% Ratings from Reviews (out of 10): Ease of Use Average: 9.3 9.2 Meets Requirements Average: 9.2 9.5 Ease of Doing Business With Average: 9.4 9.7 Ease of Setup Average: 9.1 9.1 Quality of Support Average: 9.2 9.5 Ease of Admin Average: 9.0 9.4