The Top 20 Contact Center Workforce Software

Check out this list of the top Contact Center Workforce Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

35%

Financial Services

24%

Computer Software

21%

Manufacturing

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.9

9.1

Ease of Setup

Average: 9.1

8.3

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 8.6

8.5

Calabrio ONE

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

30%

Hospital & Health Care

28%

Financial Services

22%

Information Technology and Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.9

9.1

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.2

9.1

Ease of Admin

Average: 8.6

8.9

Squaretalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Marketing and Advertising

30%

Information Services

17%

Internet

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.9

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.9

10.0

Ease of Setup

Average: 9.1

9.9

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 8.6

10.0

Talkdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

34%

Education Management

32%

Telecommunications

20%

Computer Software

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 8.9

9.4

Ease of Setup

Average: 9.1

9.5

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 8.6

9.4

Playvox WFM

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

35%

Information Technology and Services

22%

Financial Services

22%

Retail

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 8.9

9.9

Ease of Setup

Average: 9.1

9.8

Quality of Support

Average: 9.2

9.9

Ease of Admin

Average: 8.6

9.4

CloudTalk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Computer Software

22%

Financial Services

21%

Marketing and Advertising

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.9

9.2

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 8.6

9.0

Genesys Cloud CX

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

37%

Consumer Services

23%

Information Technology and Services

23%

Insurance

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 8.9

9.4

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 8.6

9.0

Five9 Intelligent Cloud Contact Center Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

31%

Information Technology and Services

24%

Financial Services

23%

Insurance

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 8.9

9.2

Ease of Setup

Average: 9.1

8.7

Quality of Support

Average: 9.2

9.1

Ease of Admin

Average: 8.6

8.7

RingCentral Contact Center

Overall Satisfaction Score

Top Industries of Reviewers:

Transportation/Trucking/Railroad

30%

Financial Services

30%

Computer Software

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 8.9

9.9

Ease of Setup

Average: 9.1

9.5

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 8.6

9.8

#10

Vonage Contact Center (formerly NewVoiceMedia)

Overall Satisfaction Score

Top Industries of Reviewers:

Staffing and Recruiting

40%

Information Technology and Services

27%

Computer Software

20%

Insurance

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 8.9

9.3

Ease of Setup

Average: 9.1

9.8

Quality of Support

Average: 9.2

9.6

Ease of Admin

Average: 8.6

9.3

#11

3CLogic Cloud Call Center

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Retail

22%

Packaging and Containers

22%

Telecommunications

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.9

10.0

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 8.6

8.6

#12

MaxContact

Overall Satisfaction Score

Top Industries of Reviewers:

Oil & Energy

30%

Financial Services

30%

Insurance

20%

Real Estate

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.9

9.5

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.2

9.4

Ease of Admin

Average: 8.6

9.5

#13

JustCall

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

29%

Marketing and Advertising

24%

Financial Services

24%

Consulting

24%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.9

9.0

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.2

8.6

Ease of Admin

Average: 8.6

8.6

#14

Verint Workforce Management

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

31%

Insurance

29%

Hospital & Health Care

20%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.8

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 8.9

9.7

Ease of Setup

Average: 9.1

8.4

Quality of Support

Average: 9.2

8.8

Ease of Admin

Average: 8.6

8.8

#15

Aspect Workforce

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

33%

Telecommunications

28%

Insurance

21%

Information Technology and Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 8.9

8.7

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

9.0

Ease of Admin

Average: 8.6

8.6

#16

PCIPal

Overall Satisfaction Score

Top Industries of Reviewers:

Telecommunications

30%

Retail

30%

Civic & Social Organization

20%

Government Administration

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 8.9

9.7

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 8.6

9.4

#17

Assembled WFM

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

31%

Computer Software

29%

Information Technology and Services

21%

Consumer Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 8.9

9.2

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.2

8.7

Ease of Admin

Average: 8.6

9.2

#18

RingCX

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

40%

Computer Software

20%

Consumer Services

20%

Chemicals

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.9

0.0

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.2

9.3

Ease of Admin

Average: 8.6

0.0

#19

Freshcaller

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Financial Services

20%

Food & Beverages

20%

Computer Software

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 8.9

9.8

Ease of Setup

Average: 9.1

8.6

Quality of Support

Average: 9.2

9.5

Ease of Admin

Average: 8.6

9.1

#20

VCC Live

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Banking

25%

Telecommunications

25%

Oil & Energy

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.9

8.9

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.2

9.2

Ease of Admin

Average: 8.6

8.8