
UsefulFeedback!, an on-demand customer complaint and feedback management software solution by iCaseworkTM, is specifically designed for capturing, managing and reporting on complaints and feedback across your entire business network. Our wide range of industry specific templates will enable your organization to adhere to regulations, improve service levels and enhance the customer experience.

HRCasework is a HR case management solution that allows staff members and managers to record and manage all manner of HR requests from general enquiries to requests to retire. Features include line manager authorizations, storing of associated documents, notes and case contacts in one place.



iCasework Limited is a specialist provider of case management software solutions designed to meet the needs of public and private sector organizations. Their offerings include user-friendly, configurable software systems that help manage various types of cases including complaints, requests, and incidents. Focused on helping organizations achieve efficiency and compliance, iCasework emphasizes secure handling of sensitive information, aligning with data protection standards and regulations. Their solutions aim to streamline processes, improve response times, and enhance transparency and accountability in case management operations.