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iCasework Limited

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50 reviews
  • 2 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
1999

Profile Name

Star Rating

35
12
3
0
0

iCasework Limited Reviews

Review Filters
Profile Name
Star Rating
35
12
3
0
0
Hindustan J.
HJ
Hindustan J.
Engineer || Operations & Maintenance || Production Process Management
12/20/2025
Validated Reviewer
Review source: Organic

Usability Challenges Amidst Feature-Rich Benefits

I like that UsefulFeedback! brings clarity and control to what is usually a messy, stressful process. It centralizes all feedback channels into one hub and ensures nothing gets lost or ignored. It provides end-to-end visibility, escalation rules, and clear accountability, which our old tools simply couldn’t guarantee at scale. The setup is straightforward with good support, and the long-term benefits far outweigh the upfront effort. I also find using UsefulFeedback! with other tools like CRM and Email systems helps it act as the central feedback and complaints hub.
AKHILESH D.
AD
AKHILESH D.
--sales
12/04/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Perfect Blend of Performance and Innovation"

UsefulFeedbacUsefulFeedback! stands isolated for its remarkably versatile and regular stage for overseeing client input. Its capacity to smooth out examination mix, demand issues, and give basic snippets of data makes it very significant for extra making client experience. In like manner, the computerization of work processes and its strong proclaiming instruments assist bundles with following progress and resolve issues beneficially. The easy to include point of affiliation and adaptability for relationship of all sizes are comparably colossal components.
Varun R.
VR
Varun R.
Full Stack Developer @Ticombo | MERN Stack | React Native | Flutter | Blockchain
09/13/2025
Validated Reviewer
Review source: Organic

A Simple Yet Powerful tool to Collect Feedback

What I really enjoy about the service is how much easy it is to use it. It makes the whole process very smooth. I also love how quickly we can collect insights data and turn them into actions, which saves both time and effort for me.

About

Contact

HQ Location:
London, GB

Social

@CivicaUK

What is iCasework Limited?

iCasework Limited is a specialist provider of case management software solutions designed to meet the needs of public and private sector organizations. Their offerings include user-friendly, configurable software systems that help manage various types of cases including complaints, requests, and incidents. Focused on helping organizations achieve efficiency and compliance, iCasework emphasizes secure handling of sensitive information, aligning with data protection standards and regulations. Their solutions aim to streamline processes, improve response times, and enhance transparency and accountability in case management operations.

Details

Year Founded
1999