--- title: UsefulFeedback! Reviews meta_title: 'UsefulFeedback! Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 40 reviews by the users' company size, role or industry to find out how UsefulFeedback! works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 40 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # UsefulFeedback! Reviews **Vendor:** iCasework Limited **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 40 ## About UsefulFeedback! UsefulFeedback! is a cloud-based, highly configurable complaints management system designed to help organizations effectively capture, manage, and report on customer complaints and feedback across their entire business network. By automating the interaction and engagement process across all enterprise channels—including frontline employees, customer service teams, and external service providers—UsefulFeedback! enables businesses to enhance customer experience, improve service levels, and comply with regulatory requirements. Key Features and Functionality: - Case Management: Streamlines the receipt, allocation, and response to complaints and feedback, ensuring efficient handling across the organization. - Complaint Classification: Categorizes complaints to facilitate targeted analysis and resolution strategies. - Corrective Actions (CAPA): Implements corrective and preventive actions to address root causes of complaints. - Customer Complaint Tracking: Monitors the progress and status of each complaint to ensure timely resolution. - Feedback Management: Collects and analyzes customer feedback to drive continuous improvement. - Issue Tracking: Identifies and monitors issues to prevent recurrence and enhance service quality. - Quality Assurance Management: Ensures compliance with quality standards and regulatory requirements. - Routing: Directs complaints to the appropriate personnel or departments for efficient handling. - Self-Service Portal: Provides customers with a platform to submit and track their complaints and feedback. - Social Media Monitoring: Monitors and manages comments and complaints on social media platforms to maintain brand reputation. Primary Value and Solutions Provided: UsefulFeedback! offers a scalable, secure, and user-friendly platform that enables organizations to: - Enhance Customer Experience: By efficiently managing complaints and feedback, businesses can address customer concerns promptly, leading to increased satisfaction and loyalty. - Improve Service Levels: The system's comprehensive tracking and reporting capabilities allow organizations to identify service gaps and implement improvements. - Ensure Regulatory Compliance: With industry-specific templates and configurations, UsefulFeedback! helps organizations adhere to relevant regulations and standards. - Facilitate Root Cause Analysis: The platform's analytics and reporting tools provide insights into the underlying causes of complaints, enabling proactive measures to prevent future issues. By integrating UsefulFeedback! into their operations, organizations can transform customer complaints into opportunities for improvement, fostering a culture of continuous enhancement and customer-centricity. ## UsefulFeedback! Pros & Cons **What users like:** - Users value the **ease of use** of UsefulFeedback!, appreciating its accessibility and streamlined interface for sharing feedback. (14 reviews) - Users appreciate the **clarity and control** provided by UsefulFeedback!, enhancing their feedback management process significantly. (11 reviews) - Users value the **excellent customer support** of UsefulFeedback!, enhancing their experience with guidance and quick solutions. (10 reviews) - Users value the **simple and intuitive interface** of UsefulFeedback!, which streamlines feedback collection and provides meaningful insights. (10 reviews) - Users value the **integrations** with popular tools, enhancing collaboration and centralizing feedback management seamlessly. (10 reviews) - Easy Integrations (8 reviews) - Users praise **UsefulFeedback!'s case management** for its versatility in capturing and managing client feedback effectively. (6 reviews) - Efficiency Improvement (6 reviews) - Implementation Ease (6 reviews) - Easy Access (5 reviews) **What users dislike:** - Users find the **learning curve steep** for UsefulFeedback!, which may hinder accessible usage for newcomers. (6 reviews) - Users note that the price of UsefulFeedback! is **expensive** , particularly challenging for smaller businesses to manage. (4 reviews) - Users experience **slow performance** , especially during feedback processing, which hinders overall usability and efficiency. (4 reviews) - Users face the **lack of resources** which makes using UsefulFeedback! time-consuming and challenging for small businesses. (3 reviews) - Users face **high costs and limited features** , which hinder small businesses and complicate the feedback process. (3 reviews) - Limited Customization (3 reviews) - Slow Loading (3 reviews) - Complexity (2 reviews) - Users find the **complex usability** of UsefulFeedback! overwhelming, making it challenging for new clients to navigate smoothly. (2 reviews) - Integration Issues (2 reviews) ## UsefulFeedback! Reviews ### 1. Usability Challenges Amidst Feature-Rich Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Hindustan J. **Reviewed Date:** December 20, 2025 **What do you like best about UsefulFeedback!?** I like that UsefulFeedback! brings clarity and control to what is usually a messy, stressful process. It centralizes all feedback channels into one hub and ensures nothing gets lost or ignored. It provides end-to-end visibility, escalation rules, and clear accountability, which our old tools simply couldn’t guarantee at scale. The setup is straightforward with good support, and the long-term benefits far outweigh the upfront effort. I also find using UsefulFeedback! with other tools like CRM and Email systems helps it act as the central feedback and complaints hub. **What do you dislike about UsefulFeedback!?** UsefulFeedback!’s main weaknesses tend to come from the same place as its strengths — it’s a powerful, feature-rich system. With improvements to usability, onboarding, performance, and configuration simplicity, it could be even more accessible and efficient for everyday users. **What problems is UsefulFeedback! solving and how is that benefiting you?** I use UsefulFeedback! to centralize feedback and complaints, ensuring nothing gets lost. It provides end-to-end visibility, clear ownership, and easier tracking of progress, solving the issues I had with missing feedback and unclear accountability. ### 2. Effortless Feedback Collection and Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Chetan M. | i prefer not to say **Reviewed Date:** January 13, 2026 **What do you like best about UsefulFeedback!?** I use UsefulFeedback! mainly because of its simple and intuitive interface that gives me meaningful insights without being overwhelming. The organization and clear presentation of feedback make it easy to spot patterns and areas for improvement. I enjoy how it saves time compared to manual feedback collection, keeping everything in one place. The smooth and efficient overall experience, with easy access to feedback, makes the process feel effortless. The initial setup was very easy, which really appreciated. **What do you dislike about UsefulFeedback!?** nothing **What problems is UsefulFeedback! solving and how is that benefiting you?** I use UsefulFeedback! to collect genuine feedback easily and keep it organized, making decisions more data-driven. It solves the problem of scattered feedback by providing structured, actionable insights in one place, saving time and helping me improve products and services efficiently. ### 3. A Simple Yet Powerful tool to Collect Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Varun R. | Full Stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about UsefulFeedback!?** What I really enjoy about the service is how much easy it is to use it. It makes the whole process very smooth. I also love how quickly we can collect insights data and turn them into actions, which saves both time and effort for me. **What do you dislike about UsefulFeedback!?** What I dislike about it is even though it’s super powerful, the interface can feel sometimes feel a bit too much with all those options. What would make experience great would be a more modern design, along with speed improvements. **What problems is UsefulFeedback! solving and how is that benefiting you?** It is a really great tool that makes easier to gather, organize, and use feedback. For me instead of dealing with random responses or to track everything manually, it just helps put everything together.It saves me a ton of time, avoid misunderstandings, and gives a clear view of what’s working and what needs improvement. ### 4. Perfect Blend of Performance and Innovation" **Rating:** 4.0/5.0 stars **Reviewed by:** AKHILESH D. | Sales Manager, Writing and Editing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about UsefulFeedback!?** UsefulFeedbacUsefulFeedback! stands isolated for its remarkably versatile and regular stage for overseeing client input. Its capacity to smooth out examination mix, demand issues, and give basic snippets of data makes it very significant for extra making client experience. In like manner, the computerization of work processes and its strong proclaiming instruments assist bundles with following progress and resolve issues beneficially. The easy to include point of affiliation and adaptability for relationship of all sizes are comparably colossal components. **What do you dislike about UsefulFeedback!?** One expected hindrance of UsefulFeedback! is that its overall customization choices and uncovering parts can feel overpowering to new clients, requiring a more preposterous suspicion to learn and change. Plus, more modest affiliations could find the regarding a piece high separated from less inconvenient various decisions. Two or three clients correspondingly report that coordination with unequivocal outsider contraptions could be improved for a smoother work process. **What problems is UsefulFeedback! solving and how is that benefiting you?** UsefulFeedback! is taking care of key difficulties related with grumbling the board, input following, and client experience improvement. It unites all client investigation and objections, making it all the more obvious to screen, revolve around, and resolve issues effectively. Through robotizing work processes and making huge experiences, it reduces reaction times and further makes responsibility across get-togethers. The advantages combine additionally created customer reliability, smoothed out inward cycles, and better remarkable thinking about relentless investigation appraisal. It likewise assists fabricate more grounded relationship with clients by guaranteeing their tendencies are tended to rapidly and genuinely. ### 5. Giving feedback won't feel like a chore for customers with this **Rating:** 4.5/5.0 stars **Reviewed by:** Debet R. | Client Support Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2025 **What do you like best about UsefulFeedback!?** The best thing is that this software has an integrated map, which shows exactly where the complaint is originating from. Not a lot of other softwares have this. Apart from this, the UI is good and practical, you can see division of complaints through key words, so it becomes easier for the manager to segregate and assign work. It also has an extremely good dashboard, so you can easily see who has done what work in your team. Overall, a really good tool for helping out your customers. **What do you dislike about UsefulFeedback!?** While it has a lot of features, the UI still seems a bit clunky and old. Could do with an upgrade **What problems is UsefulFeedback! solving and how is that benefiting you?** It is basically solving customer complaints and it helps me to see whatever complaints have been resolved or have gone unresolved and from where and what work my team has done or has to do. ### 6. “An indispensable instrument for gathering input” **Rating:** 4.0/5.0 stars **Reviewed by:** Manjunath M U. | Senior Engineer - Research & Development - Mechanical, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about UsefulFeedback!?** UsefulFeedback offers a wide range of functions, including the capacity to collect feedback and surveys. For analysis, we may easily convert it into a report. Integrations with popular apps like HubSpot, Salesforce, and others are supported. We make frequent use of it because it has become indispensable to us. They have great customer service via chat or email. The platform offers comprehensive instructions, which make implementation easy. **What do you dislike about UsefulFeedback!?** One aspect I find about this platform is the sometimes slow loading times, especially when processing multiple feedback entries. Additionally, it requires little  amount of resources to operate effectively. For smaller businesses, the price may be a little higher, but it's definitely worth it. **What problems is UsefulFeedback! solving and how is that benefiting you?** Let's say Iam the user of 'Y' product from 'X' company. I do market survey about the product from different companies and taken product from 'X' company. Now I will share my experience or feedback about product and company to them or I will share at different feed back sharing platforms it may be good or bad that feedback need to be reach a company so that they can improve themselves in all the ways For this whole process the UsefulFeedback is one stop Salution for them ### 7. An essential tool for collecting feedbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about UsefulFeedback!?** UsefulFeedback offers a lot of features like collecting surveys and feedbacks. We can easily convert it to report for analysing. It supports integrations with popular software like Salesforce, HubSpot and others. We use it very often as it become critical for us. They provide amazing customer support through chat or mail. Implementing is very easy as the platform provides step-by-step instructions for it. **What do you dislike about UsefulFeedback!?** The pricing can be bit steeper for small scale business, But value is definitely there. **What problems is UsefulFeedback! solving and how is that benefiting you?** UsefulFeedback! provides an efficient way for gathering and organizing customer feedbacks. We are able to integrate it with our CRM tools which makes it easy to act on the feedback. Now a days, we are not missing any valuable input. The dashboard is simple and clean which do not require a lot of learning. Overall, UsefulFeedback! has improved customer satisfaction and streamlined our decision-making, making it an essential tool for our business. ### 8. pre-eminent and streamlined complaint and feedback management solution. **Rating:** 5.0/5.0 stars **Reviewed by:** charlotte A. | software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about UsefulFeedback!?** The platform provides an intuitive interface for effortless response collection with real-time notifications to ensure no feedback goes unnnoticed. The software offer a wide range of features alongside with customer support that is ready to assist in any queries or issues hence ensuring hassle-free experience. the platform has ease of implementation making it seamless addition to any business workflow. **What do you dislike about UsefulFeedback!?** what i dislike about this platform is the occassionally frustrating loading time particularly when handling multiple feedback entries and also its needs lot of resources for the work. **What problems is UsefulFeedback! solving and how is that benefiting you?** The software solve the problem of efficient managing and analyzing customer feedback as it is addresses significantly reducing the time spent on manual feedback processing. The platform enable companies to receive negative feedback details much faster, allowing them to address issues promptly and protect their reputation. The software has the capability to efficiently manage and categorize complaints for better organization and quicker resolution. ### 9. Ease of using UsefulFeedack. **Rating:** 5.0/5.0 stars **Reviewed by:** Jocelyn D. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2025 **What do you like best about UsefulFeedback!?** UsefulFeedack is information that helps me improve my actions or behaviors. The feedback also aims at providing helpful comments, advice and suggestions for improvement to employees to increase their productivity and support their professional development. Effective feedback should focus on the employee's work, behaviors, strengths and weaknesses, and not be an attack on their personality. It is very easy to impleent and use. Customer support is a great help. I quite often use this site. The amount of features are vast and more than enough for me to utilize. Integration is very easy. **What do you dislike about UsefulFeedback!?** There isn't anythig that I dislike about UsefulFeedback **What problems is UsefulFeedback! solving and how is that benefiting you?** UsefulFeedack gives me insights into what I correspond with the customer as well as how to interact with them. I have to take care as to how to rely to their queries and in what manner. Depending on the gravity of the situation as well as the population affected, the solution can be achieved. ### 10. A great solution for your business. **Rating:** 5.0/5.0 stars **Reviewed by:** chaitanay c. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2025 **What do you like best about UsefulFeedback!?** Usefulfeedback is essential for your business, as it gathers insights from customers and helps you understand their perspectives on your company. This information can be invaluable for making informed improvements and enhancing customer satisfaction. Along with this comes the ease of use as it has collective data thus can be easily be integrated and implemented in the organistaion and enhances overall ecosystem and features that it offers **What do you dislike about UsefulFeedback!?** It may not be immediately apparent, but there are moments when I find myself questioning the source. bus it has data from past thus frequency of use keeps on dipping on a long term basis until new product is offered and there scope of improvement in customer support. **What problems is UsefulFeedback! solving and how is that benefiting you?** Usefulfeedback collects all the problems that customers are facing and provides details on where the business is lacking. ### 11. Highly recommend for any business wanting to improve their services! **Rating:** 4.5/5.0 stars **Reviewed by:** Laura C. | Customer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about UsefulFeedback!?** UsefulFeedback is a great tool for gathering and managing customer feedback. It’s simple to use, helps us stay organized, and makes it easy to act on what our customers are saying. Highly recommend for any business wanting to improve their services! **What do you dislike about UsefulFeedback!?** Streamline the feedback analysis process for quicker insights and action. **What problems is UsefulFeedback! solving and how is that benefiting you?** I use UsefulFeedback to gather customer opinions, track issues, and identify areas for improvement in our services. ### 12. Standardize data collection across all the areas **Rating:** 4.0/5.0 stars **Reviewed by:** Saad M. | Chief Data Officer, Education Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2025 **What do you like best about UsefulFeedback!?** With UsefulFeedback! we have been able to effectively simplify some of the challenges of receiving and handling customer feedback particularly complaints. The software provides a gateway that the store employees can use to submit problems and track their progress. **What do you dislike about UsefulFeedback!?** I noticed that UsefulFeedback! does not allow for much variation concerning the complaint categories. The current options do not suitably classify problems concerning the availability of products or long waiting time at the cash register. **What problems is UsefulFeedback! solving and how is that benefiting you?** UsefulFeedback! has a way of not organizing customer complaints which is a problem it has sought to overcome. It also has the added benefit of offering a single space for all the feedback that we receive and analyze to determine trends. ### 13. How Useful is UsefulFeedback **Rating:** 4.5/5.0 stars **Reviewed by:** Valeria M. | Tech Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about UsefulFeedback!?** its flexibility, that allows us businesses to tailor workflows to our specific needs, how it integrates well with email software and has strong management features that help improve response times and track improvements **What do you dislike about UsefulFeedback!?** high costs, which can be prohibited for small businesses, lack of API, limitated language and it needs an annualy payment, doesnt allow it to be per month. **What problems is UsefulFeedback! solving and how is that benefiting you?** streamline the organization and analysis of customer insights, it makes easier to collect the information and providing actionable insights along with helping team productivity, plus, its so easy to use. ### 14. Good Software for feedback and complaints **Rating:** 4.5/5.0 stars **Reviewed by:** Suriya K. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about UsefulFeedback!?** It offers an integrated map that shows the origin of complaints, which is a unique feature not commonly found in other software. **What do you dislike about UsefulFeedback!?** The extensive customization options can feel overwhelming for new users, requiring a steeper learning curve. **What problems is UsefulFeedback! solving and how is that benefiting you?** streamlines the process of capturing, managing, and reporting on complaints and feedback across the business network. This helps in resolving issues promptly and improving customer satisfaction. ### 15. Good for the health **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about UsefulFeedback!?** Feedback make better product and user experience **What do you dislike about UsefulFeedback!?** i thing need feedback after 15 to 30 days for every product for better run **What problems is UsefulFeedback! solving and how is that benefiting you?** Feedback make feel good whenever going to purchase or sell ### 16. Review for UsefulFeedback **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek D. | Lead Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about UsefulFeedback!?** It focuses on providing feedback which is more practical, clear and specific.Feedbacks provided are align to the goals. **What do you dislike about UsefulFeedback!?** It lacks follow up mechanism.Without having any follow up or tracking feedback might not lead to improvements. Also somewhat I feel that feedback process is time consuming it can be cut shortened for encouraging the user. **What problems is UsefulFeedback! solving and how is that benefiting you?** By providing constructive and goal oriented feedbacks it is helping user grow .It has standardized feedback process and reliable also which foster the sense of trust among its user. ### 17. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ritesh S. | Java developer intern , Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about UsefulFeedback!?** We can understand the customer and client and make improve according to it. Easy to use. Implemented into our project.Good customer service and support. Integration is easy. Frequency of use is about 2-3 times a week. Features are to modify select and understand the user feedback. **What do you dislike about UsefulFeedback!?** Sometimes it may give information about different issues in different problems. **What problems is UsefulFeedback! solving and how is that benefiting you?** It solved many task that to understand the client and user and resolve accordingly their issues ### 18. Greatest useful feedback **Rating:** 5.0/5.0 stars **Reviewed by:** pratheba r. | TA Specialist, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about UsefulFeedback!?** Useful feedback will support in all aspect and ease of use. It rise the frequency of use.And guide whenever needed. We can get to know all the number of features. One main thing to acknowledge is ease of impleentation and ease of integration. Without customer support user cannot use this. **What do you dislike about UsefulFeedback!?** nothing like that, but some it will take sometime to understand. **What problems is UsefulFeedback! solving and how is that benefiting you?** Main benefit of useful feedback is that will guide us in all time. It can solve all the problems. ### 19. Best customer service site... **Rating:** 5.0/5.0 stars **Reviewed by:** Pawan C. | Inventory and Catalog Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about UsefulFeedback!?** Recently my client need a site that helps to improve customer service and after searching so many sites I found useful feedback they are very good easy to implement and integration and also they provide number of features which help to get good results also they provide good customer support and we use this services frequently... **What do you dislike about UsefulFeedback!?** Right now I didn't find any negative thing.. **What problems is UsefulFeedback! solving and how is that benefiting you?** Useful feedback help to solve our clients customer services ### 20. Excellent review site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about UsefulFeedback!?** The fact that it is very easy to share a review on and also one can access it from anywhere make it cool. **What do you dislike about UsefulFeedback!?** There isn't anything I would personally say I dislike about UsefulFeedback, the interphase and everything was great! **What problems is UsefulFeedback! solving and how is that benefiting you?** Distinguishing between a working or relevant service from that of the opposite. it gives me confidence in the decision I'm about to make about a particular service. ### 21. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** rutuja k. | BIM Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about UsefulFeedback!?** UsefulFeedback is useful for provide feedback, use to identify perticular area where improvement needed and also it is useful to optimize process of any work, business etc. **What do you dislike about UsefulFeedback!?** It is very time consuming and it also require many resources for that work. **What problems is UsefulFeedback! solving and how is that benefiting you?** It solves the problem in those area where people don't understand where what to improve. And secondly it helps organization to provide honest feedback to make appropriate decision. ### 22. Review for Software UsefulFeedback **Rating:** 3.0/5.0 stars **Reviewed by:** Versha Rathore C. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about UsefulFeedback!?** It is a software which helps to manage data, capture it, manage it & mark reports & complaints across networks. **What do you dislike about UsefulFeedback!?** It can improve their service levels & give prompt response to all the complaints. **What problems is UsefulFeedback! solving and how is that benefiting you?** It is useful in business as it can capture, manage & report on any complaints. Provide data in one layout. ### 23. Very helpfull **Rating:** 5.0/5.0 stars **Reviewed by:** Vishakha K. | Core Committee member, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about UsefulFeedback!?** offers a user-friendly interface that makes it simple to collect feedback and also Real-time notifications ensure no feedback is overlooked.It supports multi-language options, making it ideal for global businesses. **What do you dislike about UsefulFeedback!?** Loading times can be frustrating, especially when managing multiple feedback entries.It doesn't integrate smoothly with many third-party tools. **What problems is UsefulFeedback! solving and how is that benefiting you?** the problem of managing and analyzing customer feedback efficiently.Reduces the time spent on manually processing feedback. ### 24. Run For Better **Rating:** 4.5/5.0 stars **Reviewed by:** Nelson M. | To Handle Customers life cycle with new or old , SMS & E Mail, offers communication, data updating,, Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about UsefulFeedback!?** Feebback always immrove the quality and requirement **What do you dislike about UsefulFeedback!?** Some times people give the correct feedback , but we dont like the true **What problems is UsefulFeedback! solving and how is that benefiting you?** As i tak about the feedback , so the feedback is relatedd to any thing can , which were you work , like application, software, system, customer behaviour, service tec ### 25. using this was great. UsefulFeedback! manages the complaints side of things and has helped a lot. **Rating:** 4.5/5.0 stars **Reviewed by:** Ernest S. | On site manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about UsefulFeedback!?** The most helpful thing about this was the management behind it all. **What do you dislike about UsefulFeedback!?** from the experiences ive had i can personally say that in my opinion there are little to nothing that i dislike about it. **What problems is UsefulFeedback! solving and how is that benefiting you?** being able to manage complaints and organize as such. ### 26. More professional approach to feedback **Rating:** 4.5/5.0 stars **Reviewed by:** James O. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about UsefulFeedback!?** We found that we get improved engagement rates than our previous email system used **What do you dislike about UsefulFeedback!?** Not all data points we would want to collect have been implemented yet **What problems is UsefulFeedback! solving and how is that benefiting you?** We get details of any negative feedback much quicker so are able to minimise damage reputation ### 27. Best Tool for feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Anamika R. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2025 **What do you like best about UsefulFeedback!?** Simplifying the process of receiving and addressing client feedback, especially complaints, has been made easier with UsefulFeedback! **What do you dislike about UsefulFeedback!?** It's not quite that, but it may take a little while to grasp. **What problems is UsefulFeedback! solving and how is that benefiting you?** Saves lots of time and gives feedback with different parameters ### 28. easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Ana B. | Business support, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about UsefulFeedback!?** ease of use, effective performance management features, and responsive customer support. **What do you dislike about UsefulFeedback!?** nothing much i have seen. its effective as far as i used **What problems is UsefulFeedback! solving and how is that benefiting you?** case tracking, complaint intake, and workflow automation to streamline the complaint resolution process. ### 29. It's very useful and and insightful at the same time **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam B. | CSE, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about UsefulFeedback!?** Make the feedback a two way approach and repact cultural difference. **What do you dislike about UsefulFeedback!?** People may experience nagetive emotions when they recievs critical feedback **What problems is UsefulFeedback! solving and how is that benefiting you?** Managing and solving problems for the business ### 30. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bhaskar S. | Finance Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about UsefulFeedback!?** Wow! What a level of satisfaction this provides **What do you dislike about UsefulFeedback!?** Lack of some features adds a bit to its downside **What problems is UsefulFeedback! solving and how is that benefiting you?** Usefulfeedback provides alot of feedback to the users ### 31. Good product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about UsefulFeedback!?** Easy to use when organising and collating feedback from multiple channels **What do you dislike about UsefulFeedback!?** Excessive feedback without proper analysis can lead to having too much information- user intervention required **What problems is UsefulFeedback! solving and how is that benefiting you?** When implementing projects it has been a useful tool to use in order to resolve outstanding issues and ensure a proper transition to live service takes into account the feedback ### 32. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about UsefulFeedback!?** User friendly application with ease of understandable sentences **What do you dislike about UsefulFeedback!?** User interface , design, template used to create every page of application **What problems is UsefulFeedback! solving and how is that benefiting you?** UsefulFeedback! helps collect and analyze feedback to spot issues and improve products or services. It benefits us by offering valuable insights, helping us prioritize changes, and enhancing overall satisfaction. ### 33. Best Customer Feedback Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Satakshi S. | Digital Marketing Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about UsefulFeedback!?** It is an on-demand service for capturing, managing and reporting on complaints and feedback across your entire business network. **What do you dislike about UsefulFeedback!?** There is a scope to improve UI as presently it is not that great. **What problems is UsefulFeedback! solving and how is that benefiting you?** Once integrated with the system it takes care of all type of complaint management. We have reduced our SLA significantly with the help of this tool. ### 34. Amazing service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit B. | UX labeller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about UsefulFeedback!?** It give us a freedom to give feedback on every topic where we need to rectify or sort out **What do you dislike about UsefulFeedback!?** Nothing from my side to hate this.. and amazing quality of support from back end team so no issues at all **What problems is UsefulFeedback! solving and how is that benefiting you?** Yeah it give us lots of choices of problems so it can helps to get better clarification on queries ### 35. A great software to manage complaints for any organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Zakaria B. | Network & System Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2021 **What do you like best about UsefulFeedback!?** The best part of UsefulFeedback is that it prevents problems and reduces complaints. Since it is on the cloud, it is highly scalable, can be accessed from anywhere. It also enhances the customer experience. **What do you dislike about UsefulFeedback!?** There is no direct link for a demo, but you can schedule one. The price is also not written anywhere, so you may not know how much it costs. You cannot download and host it on your server. **Recommendations to others considering UsefulFeedback!:** This software is one of the best software in the cloud. Use the software to see the difference. **What problems is UsefulFeedback! solving and how is that benefiting you?** We are using UsefulFeedback to get feedback from all channels and analyze them to prevent the issues that can drive customers away. We look into each feedback and try to resolve it within a concise time. ### 36. My experiece with UsefulFeedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Casey C. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about UsefulFeedback!?** The accessibility and how easy it is to get my opinions out there. The feedback from others you are serving is very important and UsefulFeedback is so simple yet very helpful compared to its competitors. **What do you dislike about UsefulFeedback!?** Nothing so far. Except sometimes the app will take a little longer than usual to load. This could be a user defect though. It is perfect other than that! Very, very helpful to our school. **What problems is UsefulFeedback! solving and how is that benefiting you?** Solving problems that students mention, such as prices or lack of resources. This app allows us to get questions out there so we can receive positive feedback and make the students experience all the better while here for school! ### 37. Simple to use and Insightful **Rating:** 3.5/5.0 stars **Reviewed by:** Laura D. | Recruitment and Onboarding Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about UsefulFeedback!?** I like the modern interface and it's user friendly aspect. It's easy to train new teammates on how to use it when onboarding. **What do you dislike about UsefulFeedback!?** Many recipients say it looks like spam communications and or goes to junk folder **What problems is UsefulFeedback! solving and how is that benefiting you?** Easy to organize useful information so it can be presented and easily interpreted/understood ### 38. One of a kind software performance **Rating:** 4.5/5.0 stars **Reviewed by:** Patricia Mae C. | Payroll Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about UsefulFeedback!?** An easy to use software for clients and customers where we can access it easily. It helped us improve our communication with clients complaints and also hassle free and straight to the point program **What do you dislike about UsefulFeedback!?** Maybe this app is not that friendly in terms of prices. **Recommendations to others considering UsefulFeedback!:** I highly recommend this app most especially those who wants a hassle free complaint organizing. **What problems is UsefulFeedback! solving and how is that benefiting you?** Organizing, analyzing datas and feedbacks became easy. ### 39. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2021 **What do you like best about UsefulFeedback!?** The ability to capture all feedback within your network. **What do you dislike about UsefulFeedback!?** Although is has a free trial, pricing may be a little high. **What problems is UsefulFeedback! solving and how is that benefiting you?** Able to view customers concerns. Benefits is in the training to understand present concerns. ### 40. an amazing tool to document cases and manage all complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about UsefulFeedback!?** they're cloud based and has an AI learn from current complaints **What do you dislike about UsefulFeedback!?** the mobile app sometimes doesn't work properly **What problems is UsefulFeedback! solving and how is that benefiting you?** to have a best practice tool for future reference ## UsefulFeedback! Discussions - [What is UsefulFeedback! used for?](https://www.g2.com/discussions/what-is-usefulfeedback-used-for) - [View UsefulFeedback! pricing details and edition comparison](https://www.g2.com/products/usefulfeedback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+00%3A11%3A55+-0500&secure%5Bsession_id%5D=8a9cc952-3b8d-4545-b002-a51be0c1556b&secure%5Btoken%5D=f2a33b39afea428e25e9a013741a7958b49003c5a57664032edceda2177d65e7&format=llm_user) ## UsefulFeedback! Features **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top UsefulFeedback! 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