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UsefulFeedback!

By iCasework Limited

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4.5 out of 5 stars

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UsefulFeedback! Reviews & Product Details

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UsefulFeedback! Reviews (39)

Reviews

UsefulFeedback! Reviews (39)

4.5
39 reviews

Pros & Cons

Generated from real user reviews
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Hindustan J.
HJ
"Usability Challenges Amidst Feature-Rich Benefits"
What do you like best about UsefulFeedback!?

I like that UsefulFeedback! brings clarity and control to what is usually a messy, stressful process. It centralizes all feedback channels into one hub and ensures nothing gets lost or ignored. It provides end-to-end visibility, escalation rules, and clear accountability, which our old tools simply couldn’t guarantee at scale. The setup is straightforward with good support, and the long-term benefits far outweigh the upfront effort. I also find using UsefulFeedback! with other tools like CRM and Email systems helps it act as the central feedback and complaints hub. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

UsefulFeedback!’s main weaknesses tend to come from the same place as its strengths — it’s a powerful, feature-rich system. With improvements to usability, onboarding, performance, and configuration simplicity, it could be even more accessible and efficient for everyday users. Review collected by and hosted on G2.com.

Varun R.
VR
Full Stack Developer
Mid-Market (51-1000 emp.)
"A Simple Yet Powerful tool to Collect Feedback"
What do you like best about UsefulFeedback!?

What I really enjoy about the service is how much easy it is to use it. It makes the whole process very smooth. I also love how quickly we can collect insights data and turn them into actions, which saves both time and effort for me. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

What I dislike about it is even though it’s super powerful, the interface can feel sometimes feel a bit too much with all those options. What would make experience great would be a more modern design, along with speed improvements. Review collected by and hosted on G2.com.

AKHILESH D.
AD
Sales Manager
Writing and Editing
Small-Business (50 or fewer emp.)
"Perfect Blend of Performance and Innovation""
What do you like best about UsefulFeedback!?

UsefulFeedbacUsefulFeedback! stands isolated for its remarkably versatile and regular stage for overseeing client input. Its capacity to smooth out examination mix, demand issues, and give basic snippets of data makes it very significant for extra making client experience. In like manner, the computerization of work processes and its strong proclaiming instruments assist bundles with following progress and resolve issues beneficially. The easy to include point of affiliation and adaptability for relationship of all sizes are comparably colossal components. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

One expected hindrance of UsefulFeedback! is that its overall customization choices and uncovering parts can feel overpowering to new clients, requiring a more preposterous suspicion to learn and change. Plus, more modest affiliations could find the regarding a piece high separated from less inconvenient various decisions. Two or three clients correspondingly report that coordination with unequivocal outsider contraptions could be improved for a smoother work process. Review collected by and hosted on G2.com.

Debet R.
DR
Client Support Representative
Small-Business (50 or fewer emp.)
"Giving feedback won't feel like a chore for customers with this"
What do you like best about UsefulFeedback!?

The best thing is that this software has an integrated map, which shows exactly where the complaint is originating from. Not a lot of other softwares have this.

Apart from this, the UI is good and practical, you can see division of complaints through key words, so it becomes easier for the manager to segregate and assign work.

It also has an extremely good dashboard, so you can easily see who has done what work in your team.

Overall, a really good tool for helping out your customers. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

While it has a lot of features, the UI still seems a bit clunky and old. Could do with an upgrade Review collected by and hosted on G2.com.

Manjunath M U.
MU
Senior Engineer - Research & Development - Mechanical
Mid-Market (51-1000 emp.)
"“An indispensable instrument for gathering input”"
What do you like best about UsefulFeedback!?

UsefulFeedback offers a wide range of functions, including the capacity to collect feedback and surveys. For analysis, we may easily convert it into a report. Integrations with popular apps like HubSpot, Salesforce, and others are supported. We make frequent use of it because it has become indispensable to us. They have great customer service via chat or email. The platform offers comprehensive instructions, which make implementation easy. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

One aspect I find about this platform is the sometimes slow loading times, especially when processing multiple feedback entries. Additionally, it requires little  amount of resources to operate effectively. For smaller businesses, the price may be a little higher, but it's definitely worth it. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"An essential tool for collecting feedbacks"
What do you like best about UsefulFeedback!?

UsefulFeedback offers a lot of features like collecting surveys and feedbacks. We can easily convert it to report for analysing. It supports integrations with popular software like Salesforce, HubSpot and others. We use it very often as it become critical for us. They provide amazing customer support through chat or mail. Implementing is very easy as the platform provides step-by-step instructions for it. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

The pricing can be bit steeper for small scale business, But value is definitely there. Review collected by and hosted on G2.com.

CA
software developer
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"pre-eminent and streamlined complaint and feedback management solution."
What do you like best about UsefulFeedback!?

The platform provides an intuitive interface for effortless response collection with real-time notifications to ensure no feedback goes unnnoticed. The software offer a wide range of features alongside with customer support that is ready to assist in any queries or issues hence ensuring hassle-free experience. the platform has ease of implementation making it seamless addition to any business workflow. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

what i dislike about this platform is the occassionally frustrating loading time particularly when handling multiple feedback entries and also its needs lot of resources for the work. Review collected by and hosted on G2.com.

Jocelyn D.
JD
Customer Service Manager
Mid-Market (51-1000 emp.)
"Ease of using UsefulFeedack."
What do you like best about UsefulFeedback!?

UsefulFeedack is information that helps me improve my actions or behaviors. The feedback also aims at providing helpful comments, advice and suggestions for improvement to employees to increase their productivity and support their professional development. Effective feedback should focus on the employee's work, behaviors, strengths and weaknesses, and not be an attack on their personality. It is very easy to impleent and use. Customer support is a great help. I quite often use this site. The amount of features are vast and more than enough for me to utilize. Integration is very easy. Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

There isn't anythig that I dislike about UsefulFeedback Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Enterprise (> 1000 emp.)
"A great solution for your business."
What do you like best about UsefulFeedback!?

Usefulfeedback is essential for your business, as it gathers insights from customers and helps you understand their perspectives on your company. This information can be invaluable for making informed improvements and enhancing customer satisfaction. Along with this comes the ease of use as it has collective data thus can be easily be integrated and implemented in the organistaion and enhances overall ecosystem and features that it offers Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

It may not be immediately apparent, but there are moments when I find myself questioning the source. bus it has data from past thus frequency of use keeps on dipping on a long term basis until new product is offered and there scope of improvement in customer support. Review collected by and hosted on G2.com.

Laura C.
LC
Customer Support Specialist
Small-Business (50 or fewer emp.)
"Highly recommend for any business wanting to improve their services!"
What do you like best about UsefulFeedback!?

UsefulFeedback is a great tool for gathering and managing customer feedback. It’s simple to use, helps us stay organized, and makes it easy to act on what our customers are saying. Highly recommend for any business wanting to improve their services! Review collected by and hosted on G2.com.

What do you dislike about UsefulFeedback!?

Streamline the feedback analysis process for quicker insights and action. Review collected by and hosted on G2.com.

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UsefulFeedback! Features
Knowledge Base
Searchable Articles
Community Forums
Branding
Automation
Artificial Intelligence
All-Employee Access
Supporting Documents
Two-Way Communication
Priority Case Alerts
Trend Analysis
Performance Monitoring
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UsefulFeedback!
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