Dialpad Support
Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions
Average Rating: 4.4/5.0
Total Reviews: 684
How Do G2 Users Rate Dialpad Support?
- Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.9/10)
- Omnichannel: 8.5/10 (Category avg: 8.6/10)
- API / Integrations: 8.7/10 (Category avg: 8.6/10)
- Progressive Dialing: 8.7/10 (Category avg: 8.7/10)
Who Is the Company Behind Dialpad Support?
- Seller: Dialpad
- Company Website:
- Year Founded: 2011
- HQ Location: San Ramon, California
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Twitter: @DialpadHQ
60 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,503 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Account Manager, Customer Service Rep
- Top Industries: Financial Services, Consumer Services
- Company Size: 44% Medium, 31% Small
What Do G2 Reviewers Say About Dialpad Support?
AI-generated summary from verified user reviews
Pros
- Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
- Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
- Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
- Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
- Users value the comprehensive call recording and transcription features of Dialpad Support, enhancing team training and efficiency.
Cons
- Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
- Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
- Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
- Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.
- Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.
What Are Recent G2 Reviews of Dialpad Support?
Rating: 5.0/5.0 stars
— Mohammed P.
Rating: 5.0/5.0 stars
— Alonso N.

