--- title: LeadDesk Reviews meta_title: 'LeadDesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how LeadDesk works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 12 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # LeadDesk Reviews **Vendor:** LeadDesk **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.0/5.0 **Total Reviews:** 12 ## About LeadDesk LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. ## LeadDesk Pros & Cons **What users like:** - Users find LeadDesk's **ease of use** exceptional, enabling smooth navigation and effective sales processes. (3 reviews) - Users praise the **intuitive and user-friendly interface** of LeadDesk, enhancing efficiency in sales and marketing processes. (3 reviews) - Users love the **user-friendly interface** of LeadDesk, making navigation and access to features effortless. (2 reviews) - Users praise the **intuitive and user-friendly interface** of LeadDesk, facilitating easy navigation for agents and managers. (2 reviews) - Users appreciate the **intuitive and user-friendly interface** of LeadDesk, enhancing navigation for both agents and managers. (1 reviews) - Customer Service (1 reviews) - Customer Support (1 reviews) - Easy Navigation (1 reviews) - Helpful (1 reviews) - Interface Ease (1 reviews) **What users dislike:** - Users express concerns about **poor customer support** , hoping for improvements despite enjoying other aspects of the product. (2 reviews) - Users experience occasional **clarity drops in calls** , but support promptly addresses these issues when they arise. (1 reviews) - Users experience occasional **call clarity drops** , but appreciate the prompt support team's efforts to resolve the issues. (1 reviews) - Users report **poor customer service** and misleading contract terms, indicating a lack of trust in LeadDesk. (1 reviews) - Users often face a **difficult learning** curve with LeadDesk, especially if they're new to similar software. (1 reviews) - High Cost (1 reviews) - Users face a **lack of intuitiveness** with LeadDesk, leading to a challenging learning curve for newcomers. (1 reviews) - Learning Curve (1 reviews) - Poor Call Quality (1 reviews) - Steep Learning Curve (1 reviews) ## LeadDesk Reviews ### 1. Poor customer service and unclear contract terms. Feels misleading and untrustworthy. **Rating:** 0.0/5.0 stars **Reviewed by:** Neil A. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about LeadDesk?** they use to be great but now its outdated the layout is okay **What do you dislike about LeadDesk?** Poor customer service and unclear contract terms. Feels misleading and untrustworthy. There are much better options for half the price, better quality and propper contracts **What problems is LeadDesk solving and how is that benefiting you?** used for telemarketing ### 2. "Best Tool for Sales Team" **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about LeadDesk?** It is very easy to use and saves so much time as we can you use auto dialer mode of this tool. It increase call count so that we can connect with so many new clients in a single day. Because of that we can generate many leads and helps to meet the target of the company. **What do you dislike about LeadDesk?** I didn't find anything negative as of now. **What problems is LeadDesk solving and how is that benefiting you?** In our company, our primary profile is sales and we need to connect so many clients in a day to generate leads and with the help of leaddesk it is become easier to conncet with client as in this tool we can find the auto dialer mode so we can conncet so many clients in a day. Also, we can track the outbound calls. As we can conncet so many clients in a day so it will helps to increase the lead generation and make our work easier and effective. It saves our so much time and we don't need to do extra efforts for leads generation. ### 3. User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** sahil k. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about LeadDesk?** LeadDesk boasts an intuitive and user-friendly interface, making it easy for agents and managers to navigate through various features and functionalities. The layout is well-organized, allowing users to access essential tools and information without unnecessary complexity. **What do you dislike about LeadDesk?** New users, especially those unfamiliar with similar software, may experience a learning curve that could temporarily be a little chalenges. **What problems is LeadDesk solving and how is that benefiting you?** By automating repetitive tasks and providing tools for efficient call handling, LeadDesk helps boost productivity within sales and contact center teams. Features like predictive dialing and call scripting enable agents to make more calls in less time while maintaining quality interactions with customers. ### 4. Best contact centre service provider **Rating:** 4.0/5.0 stars **Reviewed by:** Aman K. | Help Desk Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about LeadDesk?** This platform provides great platform to organise outbound calls and service. Helps in providing high definition voices over calls while contacting the customers. It also helps in organising service records in a very user friendly manner. User interface is very easy to use. **What do you dislike about LeadDesk?** I didn't find anything which can be disliked here. **What problems is LeadDesk solving and how is that benefiting you?** It is helping me to keep track of all outbound calls and raised queries so that it can be tracked and solved within the SLA. ### 5. Great tool for the business **Rating:** 3.5/5.0 stars **Reviewed by:** Pooja S. | Senior Consultant on behalf of LinkedIn, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about LeadDesk?** Easy tool to use, friendly interface, excellent for sales and marketing, great customer support as well. **What do you dislike about LeadDesk?** The clarity in the calls sometimes drops, but nothing major and the support team is quick to fix whenever the issue arises. **What problems is LeadDesk solving and how is that benefiting you?** The calling process is smooth, simple, and fast, which in turn makes the conversion easy for the business. ### 6. LeadDesk honest review **Rating:** 4.5/5.0 stars **Reviewed by:** Pritam G. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about LeadDesk?** LeadDesk has really helped boost our sales and streamline internal training processes. The best is it has a lot of predictive dialer modes and helps my callers to asses and prepare for the call accordingly **What do you dislike about LeadDesk?** Frankly, there is nothing much to dislike about it. **What problems is LeadDesk solving and how is that benefiting you?** LeadDesk helped me train my employees much better with its easy and time effective modules. Also helped us train our employees remotely. ### 7. Excellent sales tool with multiple features **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit P. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about LeadDesk?** It's an best software for sales process in your organisation , I am using it from last few months and It gives very good results . It increases our Closures. It's easy to use and I'm using it frequently , it have good. Features . **What do you dislike about LeadDesk?** Customer service is not up to the mark ,I hope you'll improve it . Apart from this it's perfect. **What problems is LeadDesk solving and how is that benefiting you?** It saves alot of time by managing leads and also it saves our extra efforts by providing qualified leads ### 8. Efficient and reliable solution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about LeadDesk?** It has significantly streamlined out lead Management process. This software has proven it Self to be valued tool for our sales team, and I'm satisfied with the performance. **What do you dislike about LeadDesk?** Customer support response time his poor which is frustrating for business relying heavily on the software for their operations. And mobile apps latest update should be improved it's UI is not at all friendly. **What problems is LeadDesk solving and how is that benefiting you?** Primarily solves the problem of lead Management, sales engagement, and communication for those who involved in is sales.and customer success. Also helping with multiple channels engagement and work flow automation. ### 9. One of the best sales tools I've ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Vishaw D. | Sales Head, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about LeadDesk?** This software makes 'sales call handling' very easy, because of its user-friendly interface, new users adopt this easily. With the help of its auto dialer mode, the caller can increase his call count and generate more revenue for the business. **What do you dislike about LeadDesk?** Although I like all its features, yes I would definitely like to say that its mobile functionality can be improved a bit more. With the increase in mobile functionality, users will be able to use it better **What problems is LeadDesk solving and how is that benefiting you?** If you talk about sales software, then it proves to be a better option, It helps the salesperson to maintain the data and increase the number of callings. Due to which it becomes very easy to manage the customer and solve their problem. It is also proving to be a better option for freelancers. ### 10. Good reporting tools/good customer service(including key account mngrs). **Rating:** 5.0/5.0 stars **Reviewed by:** Martin H. | Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about LeadDesk?** The reporting tools are especially important to us because of the increasing need for insight and measurment of different KPIs and/or OKR. These are important factors to be competetive in the increasingly hyper-competetive climate that is direct sales. **What do you dislike about LeadDesk?** We have had some difficulties with low-sound and crackling due to servers issues. Nothing extraordinary. **Recommendations to others considering LeadDesk:** KPI, OKR's etc is becmoning increasingly more important to be competetive in any market. Most markets are becoming hyper-competetive. With LeadDesk you will have the right reporting tools to measure the key point indicators needed to make changes to your business. Also LeadDesk' key account managers and IT support are really easy to deal with. They will guide you and dont get annoyed when your lack of computer knowledge shines bright :) **What problems is LeadDesk solving and how is that benefiting you?** The detection of automatic phone-answering is important to us due to the efficiency of our man-days and therefore our net income. The benefits of the good reporting tools is something I have benefited from as a project coordinator. **Official Response from Sebastian Lindgren:** > Hi Martin, Thank you for the great review. Pleased to hear that you are happy with LeadDesk and that our reporting tools are helping you. As you said, insight and measurement are key in today's hyper-competitive business. Thus we will be launching a new Analytics add-on to ensure that customers get even better reporting possibilities if needed. I'll have your account manager reach out to you on this and also see how we can help solve the sound issues. All the best, Sebastian from LeadDesk ### 11. Easy to use contact centre software - good value for money! **Rating:** 4.0/5.0 stars **Reviewed by:** Media T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about LeadDesk?** Easy to use for our agents and teamleders to get a useful overview of todays sales. **What do you dislike about LeadDesk?** Hard to make specific changes to different setups. **What problems is LeadDesk solving and how is that benefiting you?** Nice and simple journey from phone call to a payable customer. **Official Response from Sebastian Lindgren:** > Hi there, Thank you for the review. It's always great to hear that customers find our software easy to use for both agents and admins. Regards to the toughness of doing specific changes to setups. We hear you. While LeadDesk gives the admins the possibility to create and manage almost everything by themselves, finding some specific seldom used settings might require some searching. I'll pass along the information to your account manager to see if there is anything we can help you with on this. Best regards, Sebastian from LeadDesk ### 12. Excellent sales platform **Rating:** 5.0/5.0 stars **Reviewed by:** Eric W. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about LeadDesk?** It is easy to use and deploy in a desktop. There is ready and very supportive support team always ready to give assistance. Since we started using this platform we have won more customers and increased our sales volume. **What do you dislike about LeadDesk?** Great tool and it offers excellent services in sales and marketing. It is just fine no breakdown we have experienced so far. **Recommendations to others considering LeadDesk:** I highly recommend this effective sales enablement platform to any organization. **What problems is LeadDesk solving and how is that benefiting you?** It as helped us in ensuring we respond to our clients demands within the shortest time possible. We can send many emails at once to our potential customers concerning our products and services. **Official Response from Sebastian Lindgren:** > Hi Eric, Thank you for your kind words. It's great to hear that you have been able to increase your sales volumes and grow your business. Let us know if there is anything we can do to help you grow further. Regards, Sebastian from LeadDesk ## LeadDesk Discussions - [Will there be more analytic tools in the future? Some basic graphics could also be nice. F.ex showing the portions of different products in a pie-diagram. Just really basic.](https://www.g2.com/discussions/33975-will-there-be-more-analytic-tools-in-the-future-some-basic-graphics-could-also-be-nice-f-ex-showing-the-portions-of-different-products-in-a-pie-diagram-just-really-basic) - 1 comment, 1 upvote - [View LeadDesk pricing details and edition comparison](https://www.g2.com/products/leaddesk/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+03%3A57%3A20+-0500&secure%5Bsession_id%5D=8f2f249e-942b-4686-b3e6-086a74232af5&secure%5Btoken%5D=3de66b940bfa00fffeaddfd0b9069eff4d5bf477f38f8095a44a1ed3adf2d87d&format=llm_user) ## LeadDesk Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top LeadDesk Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,812 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews)