It's been two months since this profile received a new review

LeadDesk Reviews & Product Details

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.

Seller

LeadDesk

Discussions

LeadDesk Community

Languages Supported

Danish, German, English, Finnish, Dutch, Norwegian, Spanish, Swedish

Overview by

Sebastian Lindgren

Pricing

Pricing provided by LeadDesk.

Instant

89€

/ licence per month

Essential

99€

/licence per month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

LeadDesk Media

Stay on top of your current performance

LeadDesk Demo - Efficient inbound management

Route your customers to the right agent

LeadDesk Demo - Omnichannel inbound for customer service

Connect in the right channel at the right time

Understand your key metrics for better decisions

G2 reviews are authentic and verified.

Here's how.

Neil A.

founder

Small-Business (50 or fewer emp.)

6/4/2025

"Poor customer service and unclear contract terms. Feels misleading and untrustworthy."

0/5

What do you like best about LeadDesk?

they use to be great but now its outdated the layout is okay Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Poor customer service and unclear contract terms. Feels misleading and untrustworthy.

There are much better options for half the price, better quality and propper contracts Review collected by and hosted on G2.com.

Mayank A.

Small-Business (50 or fewer emp.)

3/27/2024

""Best Tool for Sales Team""

5/5

What do you like best about LeadDesk?

It is very easy to use and saves so much time as we can you use auto dialer mode of this tool. It increase call count so that we can connect with so many new clients in a single day. Because of that we can generate many leads and helps to meet the target of the company. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

I didn't find anything negative as of now. Review collected by and hosted on G2.com.

What problems is LeadDesk solving and how is that benefiting you?

In our company, our primary profile is sales and we need to connect so many clients in a day to generate leads and with the help of leaddesk it is become easier to conncet with client as in this tool we can find the auto dialer mode so we can conncet so many clients in a day. Also, we can track the outbound calls. As we can conncet so many clients in a day so it will helps to increase the lead generation and make our work easier and effective. It saves our so much time and we don't need to do extra efforts for leads generation. Review collected by and hosted on G2.com.

sahil k.

Key Account Manager

Mid-Market (51-1000 emp.)

3/27/2024

"User-Friendly Interface"

5/5

What do you like best about LeadDesk?

LeadDesk boasts an intuitive and user-friendly interface, making it easy for agents and managers to navigate through various features and functionalities. The layout is well-organized, allowing users to access essential tools and information without unnecessary complexity. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

New users, especially those unfamiliar with similar software, may experience a learning curve that could temporarily be a little chalenges. Review collected by and hosted on G2.com.

What problems is LeadDesk solving and how is that benefiting you?

By automating repetitive tasks and providing tools for efficient call handling, LeadDesk helps boost productivity within sales and contact center teams. Features like predictive dialing and call scripting enable agents to make more calls in less time while maintaining quality interactions with customers. Review collected by and hosted on G2.com.

Aman K.

Help Desk Executive

Mid-Market (51-1000 emp.)

2/22/2024

"Best contact centre service provider"

4/5

What do you like best about LeadDesk?

This platform provides great platform to organise outbound calls and service. Helps in providing high definition voices over calls while contacting the customers. It also helps in organising service records in a very user friendly manner. User interface is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

I didn't find anything which can be disliked here. Review collected by and hosted on G2.com.

Pooja S.

Senior Consultant on behalf of LinkedIn

Small-Business (50 or fewer emp.)

3/26/2024

"Great tool for the business"

3.5/5

What do you like best about LeadDesk?

Easy tool to use, friendly interface, excellent for sales and marketing, great customer support as well. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

The clarity in the calls sometimes drops, but nothing major and the support team is quick to fix whenever the issue arises. Review collected by and hosted on G2.com.

Pritam G.

Senior Marketing Manager

Small-Business (50 or fewer emp.)

3/5/2024

"LeadDesk honest review"

4.5/5

What do you like best about LeadDesk?

LeadDesk has really helped boost our sales and streamline internal training processes. The best is it has a lot of predictive dialer modes and helps my callers to asses and prepare for the call accordingly Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Frankly, there is nothing much to dislike about it. Review collected by and hosted on G2.com.

Ankit P.

Business Development Executive

Mid-Market (51-1000 emp.)

10/23/2023

"Excellent sales tool with multiple features"

5/5

What do you like best about LeadDesk?

It's an best software for sales process in your organisation , I am using it from last few months and It gives very good results . It increases our Closures. It's easy to use and I'm using it frequently , it have good. Features . Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Customer service is not up to the mark ,I hope you'll improve it . Apart from this it's perfect. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/7/2023

"Efficient and reliable solution"

2.5/5

What do you like best about LeadDesk?

It has significantly streamlined out lead Management process. This software has proven it Self to be valued tool for our sales team, and I'm satisfied with the performance. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Customer support response time his poor which is frustrating for business relying heavily on the software for their operations. And mobile apps latest update should be improved it's UI is not at all friendly. Review collected by and hosted on G2.com.

Vishaw D.

Sales Head

Mid-Market (51-1000 emp.)

8/11/2022

"One of the best sales tools I've ever used"

4.5/5

What do you like best about LeadDesk?

This software makes 'sales call handling' very easy, because of its user-friendly interface, new users adopt this easily. With the help of its auto dialer mode, the caller can increase his call count and generate more revenue for the business. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Although I like all its features, yes I would definitely like to say that its mobile functionality can be improved a bit more. With the increase in mobile functionality, users will be able to use it better Review collected by and hosted on G2.com.

What problems is LeadDesk solving and how is that benefiting you?

If you talk about sales software, then it proves to be a better option, It helps the salesperson to maintain the data and increase the number of callings.

Due to which it becomes very easy to manage the customer and solve their problem. It is also proving to be a better option for freelancers. Review collected by and hosted on G2.com.

Martin H.

Partner

Mid-Market (51-1000 emp.)

11/18/2020

"Good reporting tools/good customer service(including key account mngrs)."

5/5

What do you like best about LeadDesk?

The reporting tools are especially important to us because of the increasing need for insight and measurment of different KPIs and/or OKR. These are important factors to be competetive in the increasingly hyper-competetive climate that is direct sales. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

We have had some difficulties with low-sound and crackling due to servers issues.

Nothing extraordinary. Review collected by and hosted on G2.com.

Recommendations to others considering LeadDesk:

KPI, OKR's etc is becmoning increasingly more important to be competetive in any market. Most markets are becoming hyper-competetive. With LeadDesk you will have the right reporting tools to measure the key point indicators needed to make changes to your business.

Also LeadDesk' key account managers and IT support are really easy to deal with. They will guide you and dont get annoyed when your lack of computer knowledge shines bright :) Review collected by and hosted on G2.com.

What problems is LeadDesk solving and how is that benefiting you?

The detection of automatic phone-answering is important to us due to the efficiency of our man-days and therefore our net income.

The benefits of the good reporting tools is something I have benefited from as a project coordinator. Review collected by and hosted on G2.com.

Response from Sebastian Lindgren of LeadDesk

edit

Hi Martin,

Thank you for the great review.

Pleased to hear that you are happy with LeadDesk and that our reporting tools are helping you. As you said, insight and measurement are key in today's hyper-competitive business. Thus we will be launching a new Analytics add-on to ensure that customers get even better reporting possibilities if needed.

I'll have your account manager reach out to you on this and also see how we can help solve the sound issues.

All the best,

Sebastian from LeadDesk

Questions about LeadDesk? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Ask about LeadDesk

Guest User

What is LeadDesk used for?

0 Upvotes

Join the conversation

Martin Hansen

•

Last activity over 5 years ago

Will there be more analytic tools in the future? Some basic graphics could also be nice. F.ex showing the portions of different products in a pie-diagram. Just really basic.

1 Upvote

Join the conversation

View all Discussions