LeadDesk Reviews & Product Details

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.

Seller

LeadDesk

Discussions

LeadDesk Community

Languages Supported

Danish, German, English, Finnish, French, Dutch, Norwegian, Spanish, Swedish

Overview by

Sebastian Lindgren

Pricing

Pricing provided by LeadDesk.

Basic

€99.00

Per Feature Per Month

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Top-Rated Alternatives

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User Insights

Average based on 12 real user reviews.

Typical contract price

$0k - $0k

Per Month

LeadDesk Integrations

(11)

Integration information sourced from real user reviews.

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LeadDesk Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What company sizes is LeadDesk designed for?

LeadDesk is designed for teams of all sizes, from self-employed users and small businesses to large enterprises.

Which industries is LeadDesk built to serve?

LeadDesk is built to serve a range of industries, including:

Banking
Broadcast Media
Government Administration
Hospital & Health Care
Newspapers
Non-Profit Organization Management
Public Relations and Communications
Financial Services
Insurance
Telecommunications
Business Supplies and Equipment
Hospitality
Marketing and Advertising
Staffing and Recruiting
Outsourcing/Offshoring

Does LeadDesk offer an open API, and what does it integrate with?

LeadDesk offers an open API, which lets teams connect their own systems and workflows. It also offers 11 integrations across several categories:

Payment: ComsGate Payment Gateway
Customer engagement: Giosg, Surfly
Analytics and reporting: Google Analytics 360, Microsoft Power BI, Plecto, SalesScreen
Workflow automation: Microsoft Power Automate
CRM: Pipedrive, Salesforce Sales Cloud
Customer service: Zendesk Suite

What support options are available, and is live/human support included?

LeadDesk offers 24/7 live-rep support, along with options such as email/help desk, phone support, and chat.

What training resources are available to help teams get started?

LeadDesk provides several training resources to help teams get started:

In-person training
Documentation
Live online training
Webinars
Videos

G2 reviews are authentic and verified.

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Neil A.

founder

Small-Business (50 or fewer emp.)

6/4/2025

"Poor customer service and unclear contract terms. Feels misleading and untrustworthy."

0/5

What do you like best about LeadDesk?

they use to be great but now its outdated the layout is okay Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Poor customer service and unclear contract terms. Feels misleading and untrustworthy.

There are much better options for half the price, better quality and proper contracts Review collected by and hosted on G2.com.

Mayank A.

Small-Business (50 or fewer emp.)

3/27/2024

"Best Tool for Sales Team"

5/5

What do you like best about LeadDesk?

It is very easy to use and saves so much time as we can you use auto dialer mode of this tool. It increase call count so that we can connect with so many new clients in a single day. Because of that we can generate many leads and helps to meet the target of the company. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

I didn't find anything negative as of now. Review collected by and hosted on G2.com.

What problems is LeadDesk solving and how is that benefiting you?

In our company, our primary profile is sales and we need to connect so many clients in a day to generate leads and with the help of leaddesk it is become easier to conncet with client as in this tool we can find the auto dialer mode so we can conncet so many clients in a day. Also, we can track the outbound calls. As we can conncet so many clients in a day so it will helps to increase the lead generation and make our work easier and effective. It saves our so much time and we don't need to do extra efforts for leads generation. Review collected by and hosted on G2.com.

sahil k.

Key Account Manager

Mid-Market (51-1000 emp.)

3/27/2024

"User-Friendly Interface"

5/5

What do you like best about LeadDesk?

LeadDesk boasts an intuitive and user-friendly interface, making it easy for agents and managers to navigate through various features and functionalities. The layout is well-organized, allowing users to access essential tools and information without unnecessary complexity. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

New users, especially those unfamiliar with similar software, may experience a learning curve that could temporarily be a little challenging. Review collected by and hosted on G2.com.

What problems is LeadDesk solving and how is that benefiting you?

By automating repetitive tasks and providing tools for efficient call handling, LeadDesk helps boost productivity within sales and contact center teams. Features like predictive dialing and call scripting enable agents to make more calls in less time while maintaining quality interactions with customers. Review collected by and hosted on G2.com.

Aman K.

Help Desk Executive

Mid-Market (51-1000 emp.)

2/22/2024

"Best contact centre service provider"

4/5

What do you like best about LeadDesk?

This platform provides great platform to organise outbound calls and service. Helps in providing high definition voices over calls while contacting the customers. It also helps in organising service records in a very user friendly manner. User interface is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

I didn't find anything which can be disliked here. Review collected by and hosted on G2.com.

Pooja S.

Senior Consultant on behalf of LinkedIn

Small-Business (50 or fewer emp.)

3/26/2024

"Great tool for the business"

3.5/5

What do you like best about LeadDesk?

Easy tool to use, friendly interface, excellent for sales and marketing, great customer support as well. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

The clarity in the calls sometimes drops, but nothing major and the support team is quick to fix whenever the issue arises. Review collected by and hosted on G2.com.

Pritam G.

Senior Marketing Manager

Small-Business (50 or fewer emp.)

3/5/2024

"LeadDesk honest review"

4.5/5

What do you like best about LeadDesk?

LeadDesk has really helped boost our sales and streamline internal training processes. The best is it has a lot of predictive dialer modes and helps my callers to asses and prepare for the call accordingly Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Frankly, there is nothing much to dislike about it. Review collected by and hosted on G2.com.

Ankit P.

Business Development Executive

Mid-Market (51-1000 emp.)

10/23/2023

"Excellent sales tool with multiple features"

5/5

What do you like best about LeadDesk?

It's an best software for sales process in your organisation , I am using it from last few months and It gives very good results . It increases our Closures. It's easy to use and I'm using it frequently , it have good. Features . Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Customer service is not up to the mark ,I hope you'll improve it . Apart from this it's perfect. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/7/2023

"Efficient and reliable solution"

2.5/5

What do you like best about LeadDesk?

It has significantly streamlined our lead management process. This software has proven itself to be a valued tool for our sales team, and I'm satisfied with the performance. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Customer support response time is poor, which is frustrating for businesses relying heavily on the software for their operations. The mobile app's latest update should be improved; its UI is not at all friendly. Review collected by and hosted on G2.com.

Vishaw D.

Sales Head

Mid-Market (51-1000 emp.)

8/11/2022

"One of the best sales tools I've ever used"

4.5/5

What do you like best about LeadDesk?

This software makes 'sales call handling' very easy, because of its user-friendly interface, new users adopt this easily. With the help of its auto dialer mode, the caller can increase his call count and generate more revenue for the business. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

Although I like all its features, yes I would definitely like to say that its mobile functionality can be improved a bit more. With the increase in mobile functionality, users will be able to use it better Review collected by and hosted on G2.com.

What problems is LeadDesk solving and how is that benefiting you?

If you talk about sales software, then it proves to be a better option, It helps the salesperson to maintain the data and increase the number of callings. Due to which it becomes very easy to manage the customer and solve their problem. It is also proving to be a better option for freelancers. Review collected by and hosted on G2.com.

Martin H.

Partner

Mid-Market (51-1000 emp.)

11/18/2020

"Good reporting tools/good customer service(including key account mngrs)."

5/5

What do you like best about LeadDesk?

The reporting tools are especially important to us because of the increasing need for insight and measurement of different KPIs and/or OKR. These are important factors to be competitive in the increasingly hyper-competitive climate that is direct sales. Review collected by and hosted on G2.com.

What do you dislike about LeadDesk?

We have had some difficulties with low-sound and crackling due to server issues. Nothing extraordinary. Review collected by and hosted on G2.com.

Recommendations to others considering LeadDesk:

KPI, OKR's etc is becoming increasingly more important to be competitive in any market. Most markets are becoming hyper-competitive. With LeadDesk you will have the right reporting tools to measure the key point indicators needed to make changes to your business. Also LeadDesk's key account managers and IT support are really easy to deal with. They will guide you and don't get annoyed when your lack of computer knowledge shines bright :) Review collected by and hosted on G2.com.

What problems is LeadDesk solving and how is that benefiting you?

The detection of automatic phone-answering is important to us due to the efficiency of our man-days and therefore our net income. The benefits of the good reporting tools is something I have benefited from as a project coordinator. Review collected by and hosted on G2.com.

Response from Sebastian Lindgren of LeadDesk

Hi Martin,

Thank you for the great review.

Pleased to hear that you are happy with LeadDesk and that our reporting tools are helping you. As you said, insight and measurement are key in today's hyper-competitive business. Thus we will be launching a new Analytics add-on to ensure that customers get even better reporting possibilities if needed.

I'll have your account manager reach out to you on this and also see how we can help solve the sound issues.

All the best,

Sebastian from LeadDesk

Questions about LeadDesk? Ask real users or explore answers from the community

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What is LeadDesk used for?

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Martin Hansen

•

Last activity almost 6 years ago

Will there be more analytic tools in the future? Some basic graphics could also be nice. F.ex showing the portions of different products in a pie-diagram. Just really basic.

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