# LeadDesk Reviews **Vendor:** LeadDesk **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.0/5.0 **Total Reviews:** 12 ## About LeadDesk LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX. ## LeadDesk Pros & Cons **What users like:** - Users value the **ease of use** of LeadDesk, appreciating its intuitive interface and effective support for sales processes. (3 reviews) - Users praise the **intuitive interface** of LeadDesk, enhancing navigation and efficiency for agents and managers. (3 reviews) - Users praise LeadDesk for its **intuitive and user-friendly interface** , enhancing navigation and efficiency in daily tasks. (2 reviews) - Users praise the **intuitive and user-friendly interface** of LeadDesk, enhancing navigation and accessibility for agents and managers. (2 reviews) - Users appreciate LeadDesk for its **intuitive and user-friendly interface** , enabling smooth navigation for agents and managers. (1 reviews) - Customer Service (1 reviews) - Customer Support (1 reviews) - Easy Navigation (1 reviews) - Helpful (1 reviews) - Interface Ease (1 reviews) **What users dislike:** - Users find the **customer support lacking** , wishing for improvements despite generally good performance in other areas. (2 reviews) - Users experience occasional **dropped call clarity** , though the support team is responsive and resolves issues swiftly. (1 reviews) - Users experience occasional **call clarity drops** , but appreciate the prompt support response to resolve issues quickly. (1 reviews) - Users report **poor customer service** and confusing contract terms, leading to feelings of mistrust and dissatisfaction. (1 reviews) - New users may face a **difficult learning curve** with LeadDesk, especially if they're unfamiliar with similar software. (1 reviews) - High Cost (1 reviews) - Users face a **lack of intuitiveness** with LeadDesk, leading to a challenging learning curve for newcomers. (1 reviews) - Learning Curve (1 reviews) - Poor Call Quality (1 reviews) - Steep Learning Curve (1 reviews) ## LeadDesk Reviews ### 1. Poor customer service and unclear contract terms. Feels misleading and untrustworthy. **Rating:** 0.0/5.0 stars **Reviewed by:** Neil A. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about LeadDesk?** they use to be great but now its outdated the layout is okay **What do you dislike about LeadDesk?** Poor customer service and unclear contract terms. Feels misleading and untrustworthy. There are much better options for half the price, better quality and propper contracts **What problems is LeadDesk solving and how is that benefiting you?** used for telemarketing ### 2. "Best Tool for Sales Team" **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about LeadDesk?** It is very easy to use and saves so much time as we can you use auto dialer mode of this tool. It increase call count so that we can connect with so many new clients in a single day. Because of that we can generate many leads and helps to meet the target of the company. **What do you dislike about LeadDesk?** I didn't find anything negative as of now. **What problems is LeadDesk solving and how is that benefiting you?** In our company, our primary profile is sales and we need to connect so many clients in a day to generate leads and with the help of leaddesk it is become easier to conncet with client as in this tool we can find the auto dialer mode so we can conncet so many clients in a day. Also, we can track the outbound calls. As we can conncet so many clients in a day so it will helps to increase the lead generation and make our work easier and effective. It saves our so much time and we don't need to do extra efforts for leads generation. ### 3. User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** sahil k. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about LeadDesk?** LeadDesk boasts an intuitive and user-friendly interface, making it easy for agents and managers to navigate through various features and functionalities. The layout is well-organized, allowing users to access essential tools and information without unnecessary complexity. **What do you dislike about LeadDesk?** New users, especially those unfamiliar with similar software, may experience a learning curve that could temporarily be a little chalenges. **What problems is LeadDesk solving and how is that benefiting you?** By automating repetitive tasks and providing tools for efficient call handling, LeadDesk helps boost productivity within sales and contact center teams. Features like predictive dialing and call scripting enable agents to make more calls in less time while maintaining quality interactions with customers. ### 4. Best contact centre service provider **Rating:** 4.0/5.0 stars **Reviewed by:** Aman K. | Help Desk Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about LeadDesk?** This platform provides great platform to organise outbound calls and service. Helps in providing high definition voices over calls while contacting the customers. It also helps in organising service records in a very user friendly manner. User interface is very easy to use. **What do you dislike about LeadDesk?** I didn't find anything which can be disliked here. **What problems is LeadDesk solving and how is that benefiting you?** It is helping me to keep track of all outbound calls and raised queries so that it can be tracked and solved within the SLA. ### 5. Great tool for the business **Rating:** 3.5/5.0 stars **Reviewed by:** Pooja S. | Senior Consultant on behalf of LinkedIn, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about LeadDesk?** Easy tool to use, friendly interface, excellent for sales and marketing, great customer support as well. **What do you dislike about LeadDesk?** The clarity in the calls sometimes drops, but nothing major and the support team is quick to fix whenever the issue arises. **What problems is LeadDesk solving and how is that benefiting you?** The calling process is smooth, simple, and fast, which in turn makes the conversion easy for the business. ### 6. LeadDesk honest review **Rating:** 4.5/5.0 stars **Reviewed by:** Pritam G. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about LeadDesk?** LeadDesk has really helped boost our sales and streamline internal training processes. The best is it has a lot of predictive dialer modes and helps my callers to asses and prepare for the call accordingly **What do you dislike about LeadDesk?** Frankly, there is nothing much to dislike about it. **What problems is LeadDesk solving and how is that benefiting you?** LeadDesk helped me train my employees much better with its easy and time effective modules. Also helped us train our employees remotely. ### 7. Excellent sales tool with multiple features **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit P. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about LeadDesk?** It's an best software for sales process in your organisation , I am using it from last few months and It gives very good results . It increases our Closures. It's easy to use and I'm using it frequently , it have good. Features . **What do you dislike about LeadDesk?** Customer service is not up to the mark ,I hope you'll improve it . Apart from this it's perfect. **What problems is LeadDesk solving and how is that benefiting you?** It saves alot of time by managing leads and also it saves our extra efforts by providing qualified leads ### 8. Efficient and reliable solution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about LeadDesk?** It has significantly streamlined out lead Management process. This software has proven it Self to be valued tool for our sales team, and I'm satisfied with the performance. **What do you dislike about LeadDesk?** Customer support response time his poor which is frustrating for business relying heavily on the software for their operations. And mobile apps latest update should be improved it's UI is not at all friendly. **What problems is LeadDesk solving and how is that benefiting you?** Primarily solves the problem of lead Management, sales engagement, and communication for those who involved in is sales.and customer success. Also helping with multiple channels engagement and work flow automation. ### 9. One of the best sales tools I've ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Vishaw D. | Sales Head, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about LeadDesk?** This software makes 'sales call handling' very easy, because of its user-friendly interface, new users adopt this easily. With the help of its auto dialer mode, the caller can increase his call count and generate more revenue for the business. **What do you dislike about LeadDesk?** Although I like all its features, yes I would definitely like to say that its mobile functionality can be improved a bit more. With the increase in mobile functionality, users will be able to use it better **What problems is LeadDesk solving and how is that benefiting you?** If you talk about sales software, then it proves to be a better option, It helps the salesperson to maintain the data and increase the number of callings. Due to which it becomes very easy to manage the customer and solve their problem. It is also proving to be a better option for freelancers. ### 10. Good reporting tools/good customer service(including key account mngrs). **Rating:** 5.0/5.0 stars **Reviewed by:** Martin H. | Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about LeadDesk?** The reporting tools are especially important to us because of the increasing need for insight and measurment of different KPIs and/or OKR. These are important factors to be competetive in the increasingly hyper-competetive climate that is direct sales. **What do you dislike about LeadDesk?** We have had some difficulties with low-sound and crackling due to servers issues. Nothing extraordinary. **Recommendations to others considering LeadDesk:** KPI, OKR's etc is becmoning increasingly more important to be competetive in any market. Most markets are becoming hyper-competetive. With LeadDesk you will have the right reporting tools to measure the key point indicators needed to make changes to your business. Also LeadDesk' key account managers and IT support are really easy to deal with. They will guide you and dont get annoyed when your lack of computer knowledge shines bright :) **What problems is LeadDesk solving and how is that benefiting you?** The detection of automatic phone-answering is important to us due to the efficiency of our man-days and therefore our net income. The benefits of the good reporting tools is something I have benefited from as a project coordinator. **Official Response from Sebastian Lindgren:** > Hi Martin, Thank you for the great review. Pleased to hear that you are happy with LeadDesk and that our reporting tools are helping you. As you said, insight and measurement are key in today's hyper-competitive business. Thus we will be launching a new Analytics add-on to ensure that customers get even better reporting possibilities if needed. I'll have your account manager reach out to you on this and also see how we can help solve the sound issues. All the best, Sebastian from LeadDesk ### 11. Easy to use contact centre software - good value for money! **Rating:** 4.0/5.0 stars **Reviewed by:** Media T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about LeadDesk?** Easy to use for our agents and teamleders to get a useful overview of todays sales. **What do you dislike about LeadDesk?** Hard to make specific changes to different setups. **What problems is LeadDesk solving and how is that benefiting you?** Nice and simple journey from phone call to a payable customer. **Official Response from Sebastian Lindgren:** > Hi there, Thank you for the review. It's always great to hear that customers find our software easy to use for both agents and admins. Regards to the toughness of doing specific changes to setups. We hear you. While LeadDesk gives the admins the possibility to create and manage almost everything by themselves, finding some specific seldom used settings might require some searching. I'll pass along the information to your account manager to see if there is anything we can help you with on this. Best regards, Sebastian from LeadDesk ### 12. Excellent sales platform **Rating:** 5.0/5.0 stars **Reviewed by:** Eric W. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2020 **What do you like best about LeadDesk?** It is easy to use and deploy in a desktop. There is ready and very supportive support team always ready to give assistance. Since we started using this platform we have won more customers and increased our sales volume. **What do you dislike about LeadDesk?** Great tool and it offers excellent services in sales and marketing. It is just fine no breakdown we have experienced so far. **Recommendations to others considering LeadDesk:** I highly recommend this effective sales enablement platform to any organization. **What problems is LeadDesk solving and how is that benefiting you?** It as helped us in ensuring we respond to our clients demands within the shortest time possible. We can send many emails at once to our potential customers concerning our products and services. **Official Response from Sebastian Lindgren:** > Hi Eric, Thank you for your kind words. It's great to hear that you have been able to increase your sales volumes and grow your business. Let us know if there is anything we can do to help you grow further. Regards, Sebastian from LeadDesk ## LeadDesk Discussions - [Will there be more analytic tools in the future? Some basic graphics could also be nice. F.ex showing the portions of different products in a pie-diagram. Just really basic.](https://www.g2.com/discussions/33975-will-there-be-more-analytic-tools-in-the-future-some-basic-graphics-could-also-be-nice-f-ex-showing-the-portions-of-different-products-in-a-pie-diagram-just-really-basic) - 1 comment, 1 upvote - [View LeadDesk pricing details and edition comparison](https://www.g2.com/products/leaddesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+05%3A04%3A10+-0500&secure%5Bsession_id%5D=09444b5a-8958-4862-9d47-81a8ae968ce4&secure%5Btoken%5D=7a5b4f876c9efc6c1c5830f5848db9bc2dc728197e1883d4d213d047de180470&format=llm_user) ## LeadDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Call Types - Click-to-Call - Auto Dialer **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top LeadDesk Alternatives - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,721 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)