Everything I need is conveniently located in one place—CRM, tasks, chats, calls, and files are all accessible from a single platform. I no longer have to switch between different apps, which makes my work both faster and more organized. Additionally, the free plan offers a wide range of tools. Review collected by and hosted on G2.com.
At times, the platform feels overly crowded, with an abundance of features that can make it confusing, particularly for newcomers. The interface occasionally runs slowly, and certain tools require some effort to figure out. While it generally functions well, the experience isn't always as smooth as it could be. Review collected by and hosted on G2.com.
Thank you for sharing your positive experiences and constructive feedback, Adil. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through LinkedIn
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
What I like best about Bitrix24 is how all essential tools—CRM, project management, communication, and automation—are integrated into one unified platform. Instead of switching between multiple apps, everything happens in a single workspace, which makes coordination much faster and more efficient. The automation features are especially powerful; they reduce repetitive tasks, streamline approvals, and keep projects moving without constant manual follow-ups. This all-in-one structure not only boosts productivity but also makes collaboration across teams incredibly seamless. Review collected by and hosted on G2.com.
What I dislike about Bitrix24 is that the interface can feel cluttered and overwhelming, especially for new users. Because it offers so many features, navigating through menus and settings sometimes takes longer than it should. Customization is powerful but not always intuitive, and some advanced configurations require trial and error. Additionally, the system can feel a bit slow when handling large datasets or switching between modules. Overall, it’s a great all-in-one tool, but the learning curve and occasional performance lags can be frustrating. Review collected by and hosted on G2.com.
Hi Aditya. Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project and client managing, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success.
Validated through LinkedIn
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
It is an all-in-one CRM, quite practical, complete, intuitive, easy to configure and implement. In some cases, customer support is quite helpful. I regret that the time difference does not allow me to have more fluid and immediate conversations with the support agents. Review collected by and hosted on G2.com.
The initial learning curve can be steep and some configurations could be more intuitive. Review collected by and hosted on G2.com.
Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback,
Celes! We look forward to continuing to support your firm's growth and success.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through LinkedIn
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
This review has been translated from Spanish; Castilian using AI.
I really appreciate Bitrix24 for its flexibility in allowing us to edit our own data, which provides great utility for managing our CRM database. The cost-effectiveness of Bitrix24 is another major advantage for our company as it offers numerous features at an affordable price. Additionally, the design of the user interface is very appealing, making it easy to collaborate with teams. The initial setup was surprisingly easy, which facilitated a smooth transition from our custom software to Bitrix24. Overall, these attributes have had a positive impact on our workflow and have influenced our decision to switch, ensuring a seamless experience in handling customer data and improving team collaboration. Review collected by and hosted on G2.com.
I find Bitrix24 to be somewhat inflexible, particularly with regard to its integration options and API usage. The strict rules in these areas limit the potential for customization and seamless connectivity with other tools and software, which could enhance its utility for my needs. Review collected by and hosted on G2.com.
Hi Özgür! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We’re thrilled to hear you’ve found our platform to be a powerful ally in managing customer data and boosting collaboration within your team.
Validated through a business email account
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
I like that it unifies CRM, project management and effective team communication/collaboration features for smooth business operation.
I like that it streamlines most of our business processes and we need not have multiple software for every function.
Using and customizing Bitrix24 is straightforward and thus meets our defined business needs.
I also like that it features amazing sales, marketing and CRM features and we have it deployed across several departments.
The streamlines project management has greatly impacted our productivity in a positive way. Review collected by and hosted on G2.com.
It is one tool that almost ticks all our needs. No bad experiences. Review collected by and hosted on G2.com.
Hi Gerald! Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your team communication, project management, CRM, and overall functionality within your organization. We look forward to continuing to support your business's growth and success.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
Bitrix24 is a very comprehensive all in one tool which brings together a lot of things under one roof like CRM, communication with the team, automation and even a contact center. Review collected by and hosted on G2.com.
Sometimes the user interface looks cluttered as Bitrix24 is offering so many thing under one platform. Review collected by and hosted on G2.com.
Hi Aritro! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through LinkedIn
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
This tool is highly scalable making it ideal for any size of organization. It even have a free plan making it a very friendly tool.
It supports mobile phone application which helps us work with our team remotely without any hassles. Review collected by and hosted on G2.com.
I do not have any issues with this tool. It has been a seamless tool. Review collected by and hosted on G2.com.
Thank you for sharing your valuable feedback on your daily use of Bitrix24, Pramod. It's great to hear that our platform plays a crucial role in your project tracking, sales management, and overall functionality within your organization. We look forward to continuing to support your business's growth and success.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
It is very cost friendly hence ideal for all sizes of organizations.
It has great collaboration in built features like messaging, video conferencing file sharing and other. They promote great interaction hence help maintain a great collaboration that highly promotes productivity. Review collected by and hosted on G2.com.
It has a steep learning curve thus could be overwhelming to first time users hence requires some skills to implement. Review collected by and hosted on G2.com.
Thank you for sharing your positive experiences and constructive feedback,
Krutika! We're here to support your continued success with Bitrix24 and are keen to make your experience even better.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
I am using Bitrix24 from long time and i like the project management and team collaborations tool with the help of it my team can collaborate and use built in chat, video call facility. we can also build website and landing pages and many more. its ease to implement and have best customer support. Review collected by and hosted on G2.com.
It provide us the affordable pricing and documentation management tools, we can also use it for the team meeting and attendance tracking. Nothing to dislike about it. Review collected by and hosted on G2.com.
Thank you so much for taking the time to share your detailed feedback on Bitrix24, Sourabh. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through Google using a business email account
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
Bitrix24 is well suited for collaboration and customer relationship management. The product makes it easy for us to communicate with our team and customers. It ensures secure file sharing and integrates well with productivity tools. The software enhances granular access management and has a reliable cross platform support. Review collected by and hosted on G2.com.
The software is very intuitive and easy to implement. I have nothing against it. Review collected by and hosted on G2.com.
Hi Christina! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
This reviewer was offered a nominal gift card as thank you for completing this review.
Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.
Pricing provided by Bitrix24.
