SMS Marketing Software

I am almost two months in and have experienced no results from the product. I have reached out to see if I could get some support on boosting results. There is no one in this company that is willing to help customers. You have access to an AI bot and a weekly webinar. That's it.

Also, I was not impressed by the pre-sales process. My rep did a quick demo and sent a few emails back and forth. Right before I was ready to make a decision I asked the rep to setup a call to address some questions I had before making the purchase. He told me he could not make time for the call and that his focus was prioritizing new leads. Prioritizing new leads over end of the funnel sales opportunities?! Make it make sense. What a slap in the face. I am spending close to $400 a month with this company for no results and zero customer service. Not $10. Review collected by and hosted on G2.com.

none. i have gotten zero results in almost 2 months Review collected by and hosted on G2.com.

What I like least is that it can get expensive pretty quickly, especially once you start needing more seats, reporting, or larger contact volumes. Some of the best features sit behind higher tiers, which can be frustrating when you know the platform is capable of more.

Integration is very easy, but implementation sometimes requires additional training. That can make it hard to pull people away from their day-to-day tasks to do the learning. I also wish it were a bit more beginner-friendly, because it affects its frequency of use by regular users in comparison with super admins. Review collected by and hosted on G2.com.

hubspot marketing hub solves the problem of having marketing spread across too many disconnected tools. by centralizing email, ads, landing pages, forms, automation, and reporting in one platform, it makes campaigns easier to run and results easier to track. that benefits me by giving clear visibility into the full funnel, improving alignment with sales, and saving time through automation, so i can focus more on strategy instead of manual execution. Review collected by and hosted on G2.com.

Sometimes the email editor feels a little slow while making changes. When adjusting text or spacing, it may take a few seconds to update on the screen. One thing I also noticed is that sometimes while making small edits in a scheduled email, I have to go back through a few steps again before finalizing it. Review collected by and hosted on G2.com.

In my work as a Dietician & Nutritionist, many times I need to share diet instructions after consultation, follow-up guidance, and general health information. Earlier, sending updates one by one or through different channels was not organized and sometimes messages were missed. Constant Contact helps keep this communication in one proper system.

It solves the problem of scattered communication. I can prepare a clear health message and send it properly instead of repeating the same information again and again. This saves time and keeps things more professional.

It also helps in checking whether the email reached people, which gives clarity during follow-ups. For clinic work, consistent and organized communication makes daily coordination smoother. Review collected by and hosted on G2.com.

The tool has constantly improved, what I don't like is that for changing the payment card you have to wait and there's no option for immediate payment. They do provide support, in your language, but I hope they soon add the option to load or change your card and be able to pay now, which would be a plus, while keeping the automatic processing option, just adding the pay now option. Review collected by and hosted on G2.com.

more diffusion of the tool is needed, I had already heard about it but what I have seen is that business owners or independent entrepreneurs would find the tool useful for their meta ads campaigns and for them to know that they can achieve the benefits, or come up with a basic plan especially for potential client forms on meta and lead automation via email. if they communicate that, there is a better business opportunity, although with limited functions they can attract clients who pay with a subscription like Canva. Review collected by and hosted on G2.com.

What I dislike about Insider One is that the platform can feel overwhelming at first, especially for new users who are not familiar with advanced marketing automation tools. Some features may take time to learn, and managing everything effectively can require a bit of training and adjustment. Review collected by and hosted on G2.com.

Insider One helps solve the challenge of managing customer engagement across too many separate tools. For me, the biggest benefit is being able to work more efficiently, personalize campaigns more easily, and deliver a smoother customer experience across multiple channels. Review collected by and hosted on G2.com.

Integration within various hospitality-industry booking engines would be a game changer for our company. Pulling data such as stay dates, room types, etc., will ensure a more personalized and relevant message to guests with hotel reservations. Review collected by and hosted on G2.com.

Attentive helps us reach our customers where they are. We’re seeing strong engagement, and it’s been an ideal platform to integrate into our tech stack. The two-way conversations also let us gather zero-party data, so we can make sure our messaging and offers are reaching the highest-intent customers. Review collected by and hosted on G2.com.

Sometimes it feels like there are a lot of buttons and sections before you reach the email editor, which can be a bit confusing the first time. For simple clinic updates and wellness messages, a more direct “quick start” layout for routine email drafts could save time and make everyday use even smoother. Otherwise, the main features work well. Review collected by and hosted on G2.com.

I recently started using Brevo, and one of the first things I did was create a simple wellness email campaign to share weekly health tips. This helped me set a regular way to stay in touch with people instead of only replying when someone messages first. It makes communication more planned and useful, not random.

Before using Brevo, clinic follow-ups and health content sharing were scattered. Queries about clinic timings, appointment process, and post-consultation guidance used to stay in different places, and it was easy to miss a follow up. Brevo brings contacts, lists, and campaigns into one place, so I can clearly see who I am sending updates to and when.

In daily clinic work, many questions repeat. With Brevo, I can prepare one clear email for common points and send it to the right list. This saves time and keeps replies consistent. Using lists and basic segmentation also helps separate people who want wellness tips from those who mainly need clinic follow-ups, so messages feel more relevant.

The email editor helps prepare content in advance, which is useful on busy days. Scheduling a campaign means I don’t have to remember to send updates manually. The basic reporting view also helps me quickly check if the email was sent and whether people are opening it, which helps improve future content.

Brevo helps reduce missed follow-ups, saves time on repeated messages, and brings structure to clinic communication and health education. Starting with a real campaign has already made my routine communication more organized and easier to manage. Review collected by and hosted on G2.com.

Some areas still need improvement. Although there are many things that make it easier, other parts remain very manual and need to be enhanced. Review collected by and hosted on G2.com.

Braze has been making day-to-day life much easier. It has brought many new updates that help in daily activities, and the partners we use are easily connected, which automates the process.

The biggest problem, however, is in some usability aspects. For example, in the Audience Path: when we apply a filter and need to repeat the same filter by changing just one detail in the field, we have to redo it in all fields because there is no option to copy and paste. In the Canvas, we also cannot select and copy to paste in another part of the same canvas, nor can we select multiple items/fields at once.

Despite this, the tool greatly helps in terms of security and also in customer relationship. Review collected by and hosted on G2.com.

It's a bit of a process to get an account set up, mainly because it takes a few days to coordinate the custom phone number. This is mainly due to the reality of waiting on a third party to approve the number. A status notification on the dashboard could help alleviate any doubts about account setup. Review collected by and hosted on G2.com.

We have begun using this as a way to gather new customers via social media contests by immediately connecting new subscribers with sale offers. This is a very low cost, low-barrier-to-entry way for us to make an instant, personal connection to existing and potential new customers to build our list beyond email. Review collected by and hosted on G2.com.

One area that could be improved in Lemlist is the process of extracting campaign lead reports. Sometimes we create a campaign and later want to export the leads into an Excel spreadsheet, but the process can be a bit difficult or not very intuitive. A simpler and more direct way to generate and download campaign reports would make the workflow much easier.

Another point is related to the lead search system. In some cases, Lemlist finds a contact during the search process, but when we add that lead to a campaign, the platform charges credits for the email and phone number even when the system cannot actually find the email address or when the person is no longer working at that company.

Overall the platform is very strong, but improving these two areas would make the experience even better for users who rely heavily on lead generation and campaign management. Review collected by and hosted on G2.com.

Lemlist is helping us solve one of the biggest challenges in sales: prospecting and organizing quality contacts.

With the platform, my sales team is able to identify the right companies and decision-makers much faster. It helps us structure our outreach campaigns, organize leads, and keep a clear pipeline of potential clients. Instead of spending a lot of time manually searching for contacts, we can focus more on building relationships and generating real business opportunities.

For us, the biggest benefit has been improving the efficiency of our prospecting process. Lemlist allows our team to scale outreach, maintain organized contact lists, and consistently find new potential customers in the commodities and logistics sectors we work with.

Overall, it has become an important tool to support our sales strategy and help our team generate more qualified opportunities. Review collected by and hosted on G2.com.

Pricing can scale up quickly as your list grows, and sometimes it feels like key features are locked behind higher tiers. A few parts of the UI are not as intuitive as they should be (especially automations), and the editor can be a little limiting if you want pixel-perfect layouts. Support can also feel slow depending on the plan, so when something breaks, you end up troubleshooting more than you want. Review collected by and hosted on G2.com.

It helps me centralize email marketing: building campaigns, organizing contacts, segmenting audiences, and sending consistent newsletters/promos without doing everything manually. Automations save time (welcome sequences, follow-ups, basic nurture), and the analytics help me understand what messaging works and what doesn’t. Bottom line: faster execution, cleaner organization, and better decision-making from real data instead of assumptions. Review collected by and hosted on G2.com.

Some settings,especially around automation and reporting,could be simplified. It takes a bit of trial and error to get everything configured the way you want, but it’s manageable with regular use. Review collected by and hosted on G2.com.

Before EngageBay, communication and follow-up tracking required manual reminders and separate tools. Now everything is centralized, which makes it much easier to stay organized and consistent. This has reduced missed follow-ups, improved overall workflow visibility, and made daily operations smoother and more efficient. Review collected by and hosted on G2.com.

I’m still exploring Sender.net, so I don’t have major dislikes yet. Since I’m on the free plan, I’m curious to see how some of the advanced features compare once I dive deeper. For now, everything has been smooth, but I’ll need more time to fully understand the limitations and see if there are areas that could be improved. Review collected by and hosted on G2.com.

Sender.net is helping me simplify email marketing by providing an easy-to-use platform with reliable delivery. As someone still exploring, I’ve found that it solves the problem of managing campaigns without needing complex tools or expensive plans. The quick support (even for free users) ensures I don’t get stuck, which saves me time and lets me focus more on creating content and engaging with my audience. Overall, it’s reducing the stress of handling email communication and making the process smoother and more efficient. Review collected by and hosted on G2.com.

The user journey can feel complex at times, and small campaign changes often require considerable effort. Reporting dashboards also lack sufficient customization and flexibility to effectively compare performance across initiatives. Review collected by and hosted on G2.com.

EVAM has been a fundamental pillar of our team’s promotional campaign initiatives, enabling access to multiple engagement channels including SMS, Push, WhatsApp, and META. It also provides capabilities such as cashback, offers, personalization, and dynamic campaign journeys. More recently, it has expanded to support interfaces for enterprise clients, extending its value beyond internal campaign execution. Review collected by and hosted on G2.com.

One area that feels limited is the email template editor and design flexibility. While the basic templates are functional, they’re not as modern or customizable as some other platforms. We often have to do extra work to match our brand exactly—adjusting spacing, fonts, and layouts can be clunky, and we can’t create fully custom designs as easily as we’d like. Review collected by and hosted on G2.com.

I use ContactPigeon for email marketing, customer retention, and campaign automation. It solved our issue of disorganized contact lists and lack of automation. It enabled effective customer segmentation, boosted personalization, improved open rates, and increased conversions with behavior-triggered workflows. Review collected by and hosted on G2.com.

The audit permission level doesn't allow you to view flow designs, which isn't consistent with how other ESPs handle it - that's kind of irritatating when auditing potential client accounts. The two-step limit on pop-ups is restrictive, and adjusting image sizes within the pop-up builder is more difficult than it should be. Also having a deliverability 'score' section from 1-100 would be great. The analytics could be improved as well, but I have faith Omnisend will make these changes overtime. Review collected by and hosted on G2.com.

Omnisend centralizes email marketing, SMS, and analytics in one platform, which simplifies how I manage retention strategy for ecommerce clients. The practical benefit is speed - setting up flows, campaigns, and pop-ups without switching tools means I can focus on strategy rather than logistics. It makes it easy to A/B test, analyze performance, and segment audiences. Because of that, I can clearly see what's working and double down on it, and cut what isn't. That's the core of what I need it to do, and it does it well. Review collected by and hosted on G2.com.

It's amazing product and I would like to use this product for a long long time Review collected by and hosted on G2.com.

It's amazing product and I would like to use this product for a long long time Review collected by and hosted on G2.com.

I think there are too many features. Out of the whole set, I only use a few. Review collected by and hosted on G2.com.

Automation of technical support on the site. Review collected by and hosted on G2.com.

One thing we observed is that sync timing and field mapping occasionally need monitoring, especially wen dealing with large or fast moving datasets. There were moments where updates didn`t reflect instantly or required a quick check to confirm everything aligned correctly. It didn`t break workflows, bt it did mean we stayed attentive to data consistency when campaigns were scaling, Review collected by and hosted on G2.com.

SalesTaget.ai helps reduce the disconnect between prospecting activity and CRM visibility. Instead of outreach data living in Isolation, it becomes part of the broader sales record. That makes reporting cleaner, follow ups easier to manage and collaboration between teams more structured. It essentially turns outbound from a siloed function into something that fits naturally into the wider revenue workflow. Review collected by and hosted on G2.com.

The main areas where I think there's room for improvement are the SMS experience and the reporting dashboards. The SMS functionality feels a little underdeveloped compared to the email side of things it could be more intuitive and better integrated into the overall campaign workflow, so it feels like one seamless experience rather than a separate add-on.

The dashboards are useful but can feel a bit clunky at times. I'd love to see more flexibility in how you can view and customise your reporting being able to pull the metrics that matter most to you in a cleaner, more visual way would make a real difference to how quickly you can act on insights. Review collected by and hosted on G2.com.

Dotdigital has been really valuable in helping us build out automations and proper marketing systems that run in the background without needing constant manual input. Before, a lot of our communication was reactive we'd send things when we remembered or had time. Now we have flows in place that trigger at the right moments in the customer journey automatically.

The biggest benefit is that it's allowed us to be far more proactive. Whether it's welcoming new customers, following up after a purchase, or re-engaging lapsed ones, those touchpoints are just happening consistently. It frees up time and means nothing falls through the cracks. Review collected by and hosted on G2.com.