# Dashly Reviews **Vendor:** Dashly **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.7/5.0 **Total Reviews:** 67 ## About Dashly Dashly is a conversational marketing platform. It helps over 700 SaaS and EdTech companies grow conversions and revenue by turning each interaction with clients into a person-to-person conversation. Put it on another level with call scheduling and video calls. With proactive messaging, a chatbot, and pop-up windows you can generate more leads and qualify them. The leads are collected in eCRM and segmented - that's how you start email marketing. Manage both manual and triggered communication - these are available with live chat messages, pop-up windows and emails. Features: - Capture leads using chatbot made in easy-to-use Chatbot Builder; - Store and manage them in eCRM; - Track your visitors' actions; - Make the best offers using pop-up; - Integrate with your favorite services; - Have all visitors' messages in one admin panel; - Respond your visitors in Live chat for perfect support; - Increase conversions with triggered emails; - Analyze your performance building funnels. ## Dashly Pros & Cons **What users like:** - Users value the **automation capabilities** of Dashly, enabling swift setup of bots for efficient user engagement. (2 reviews) - Users appreciate the **automation efficiency** of Dashly, enabling quick setup for automated replies and lead data collection. (2 reviews) - Users love the **automation features** of Dashly, enabling quick setup for bots and efficient lead data collection. (2 reviews) - Users praise the **responsive support** from Dashly, enhancing their marketing metrics and overall revenue. (2 reviews) - Users love the **user-friendly interface** of Dashly, which simplifies email marketing and enhances overall metrics. (2 reviews) - Features (2 reviews) - Communication (1 reviews) - Customization (1 reviews) - Customization Options (1 reviews) - Ease of Use (1 reviews) **What users dislike:** - Users find the interface **not intuitive** , but customer support assists with setup and customization effectively. (2 reviews) - Users experience **deletion issues** , finding it hard to resolve problems independently and facing frequent bugs. (1 reviews) - Users find **editing difficulties** challenging, especially when troubleshooting issues independently due to existing bugs. (1 reviews) - Users report significant difficulties with **email newsletter deliverability** , leading to a frustrating experience with Dashly. (1 reviews) - Users report encountering **error issues** that hinder their experience and complicate problem resolution. (1 reviews) - Limited Features (1 reviews) - Steep Learning Curve (1 reviews) - Unreliable Deliverability (1 reviews) ## Dashly Reviews ### 1. A chatbot for automatically answering simple questions from users about your site **Rating:** 5.0/5.0 stars **Reviewed by:** Sabina V. | Content Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Dashly?** The speed. It was very quick to get a bot up and running to automatically reply to users on my site. **What do you dislike about Dashly?** I think there are too many features. Out of the whole set, I only use a few. **What problems is Dashly solving and how is that benefiting you?** Automation of technical support on the site. ### 2. A good product for support and marketing automation **Rating:** 4.5/5.0 stars **Reviewed by:** Alex N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Dashly?** Their support team has helped us customize AI support solutions with which we can respond to our users' queries **What do you dislike about Dashly?** They have quite a few product features, but we had a bad experience with email newsletters, in November they had problems with deliverability **What problems is Dashly solving and how is that benefiting you?** With Dashly, we've been able to automate our technical support work, and reduce SLI during the team's off hours. And we also tried automating communication with prospects through a chatbot. ### 3. Tool for multichannel processing of user requests **Rating:** 5.0/5.0 stars **Reviewed by:** Artem T. | SEO-специалист, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Dashly?** It's very convenient to respond from one interface rather than multiple interfaces, especially when there is a large stream of user requests **What do you dislike about Dashly?** Didn't get the interface right away, but their customer support helped figure out the setup **What problems is Dashly solving and how is that benefiting you?** I needed a tool that can handle requests from a large number of sources in a single interface, Dashly does the trick ### 4. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Denis K. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Dashly?** pros: Increased your metrics in marketing and support Increase revenue Responsive support A large number of features **What do you dislike about Dashly?** cons: It was difficult to solve the problem on my own A couple of months ago there were a lot of bugs with one of the features **What problems is Dashly solving and how is that benefiting you?** Lead generation and onboarding with marketing and support automation ### 5. Good platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasiya D. | Editor, Content Creator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Dashly?** User-friendly and intuitive interface, easy to start and use, easy integrations **What do you dislike about Dashly?** Overall, I have had no problems with this service **What problems is Dashly solving and how is that benefiting you?** We set up automatic lead generation from the traffic on the site, the leads were imported through integration into sales CRM ### 6. Conversation marketing automation platform with lots of features **Rating:** 5.0/5.0 stars **Reviewed by:** Seva U. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Dashly?** Collecting lead data and running message sequences, lots of interesting features **What do you dislike about Dashly?** Not the easiest service to use, but their customer support helps you figure out and customize everything **What problems is Dashly solving and how is that benefiting you?** We automate conversational marketing, with their bots and triggered messages ### 7. Dashly is not just WebChat it is an entire ecosystem **Rating:** 5.0/5.0 stars **Reviewed by:** Rafał M. | CEO, Music, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2023 **What do you like best about Dashly?** Out of all the chat apps available, we prefer Dashly for several reasons. Firstly, its user interface is well-designed and easy to navigate, despite having many features. This adds to the overall user experience and creates a feeling of luxury. Secondly, the app offers rich features such as social channel integration and chatbots, making it more than just a standard chat app. Additionally, Dashly has 30 native integrations and open APIs for web, IOS, and Android, providing a lot of options to extend the app's functionality. Lastly, Dashly offers features such as pop-ups, triggered email messages, site visitor data tracking, knowledge base, live chat for marketing automation, and push notifications for mobile apps, going above and beyond the standard chat app. **What do you dislike about Dashly?** The drawback of the app is the extensive range of possibilities it provides, which requires a considerable amount of time to fully master. Moreover, the app currently lacks integration with ChatGPT, which would be a valuable addition. It remains to be seen if this integration will be added in the future. **What problems is Dashly solving and how is that benefiting you?** Dashly solves many problems and provides benefits for us and our clients. For us as users, Dashly offers a clean and well-designed user interface that allows users to easily navigate through the app, despite its many features. This improves the overall user experience and gives a sense of luxury when using the app. Secondly, Dashly's rich features, such as social channel integration, chatbots, pop-ups, triggered emails, visitor data tracking, knowledge base, live chat for marketing automation and push notifications for mobile apps, go beyond a standard chat app to provide users with a variety of features in one place. What's more, Dashly's 30 native integrations and open APIs for web, IOS and Android give users plenty of opportunities to extend the app's functionality. For our customers, our use of Dashly means that they have a far better experience with us and we can and do respond to customer queries quickly and without too much effort. Overall, Dashly's various features and functions benefit users by providing them with a comprehensive platform to manage their chat needs. ### 8. Fantastic Conversation And Marketing Personalization Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian B. | Network Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Dashly?** I love the live chat feature and its easy integration with my website using Google Tag Manager. I got the entire platform set up on my website in less than 30 minutes, and this is my 1st time implementing live chat on my website. I'm going to do a quick rundown of the features I like best - Live Chat, customization with different colors and settings, and add-in integrations such as Whatsapp, Facebook Messenger, and Instagram. This is very important so I do not miss messages, and I have one platform to utilize for my marketing, sales, and customer support. - Triggered messages: This tool has already come in very handy. I specifically have been using the live chat-triggered feature. This allows me to send messages to nudge my website visitors to contact my business using my live chat. - Reports: It is vital to see the reports of how many people visit my website and take other specific actions. Dashly does a fantastic job here with their reports dashboard. - Chatbots: My team or myself is not always live on my website, which is why I need an automated way to continue gathering leads and resolving customer support queries while away from my business. I got to hand it to Dashly; they are a fantastic brand in this niche business. **What do you dislike about Dashly?** What I wish Dashly did was allow Workspaces to efficiently run multiple brands under the same account and differentiate the messages coming in. I only receive one snippet of code to add to my website. Unfortunately, this is not feasible since I currently have two brands and would need two accounts to keep the business separate. **What problems is Dashly solving and how is that benefiting you?** Dashly has solved the live chat problem for me. The benefits I have realized is allowing people to interact with me in real time instead of having to send back and forth emails or get on the phone. Dashly has given me the ability to personalize to my customers so if they prefer to interact behind a screen with my brand, they now have that ability. ### 9. Great marketing suite for smaller businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Deyan K. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Dashly?** Gives you a lot of useful tools, integrated together, into a single pack. Livechat and event tracking on the website (clicks and page views per individual visitor) and feeding this data into a CRM and putting it into work with marketing automation - that's pretty great! **What do you dislike about Dashly?** Many of the core features, including event tracking need to be improved, as they currently do get the job done somewhat, but in the case of event tracking - it's not super precise and also gives you a bunch of unncessary data (such as device, OS, etc.) while messing up with simple but important things like source page/domain. Support is also veeeery slow (single reply takes 20-30+ minutes), though it's still better than getting replies via e-mail just once per 24h for example. Gets the job done anyways, with some patience. Pricing is weird and over-complex. **What problems is Dashly solving and how is that benefiting you?** Dashly helps me connect with the visitors of my blog and turn them into new contacts, leads and business connections. My new platform is all about building new relationships and Dashly's suite of conversational marketing tools is just what I needed. ### 10. Great conversational marketing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Stefan G. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Dashly?** The conversational marketing platform comes with chatbots to provide top-notch support ( It's almost impossible for small businesses to provide 24/7 support, right? Chatbots allow support agents to get some rest!), pop-ups to grow your email list, a knowledge base, email marketing automation and more. To get you started, Dashly provides a starter guide and a playbook with leadbot templates, triggered message templates and video tutorials, as well as a knowledge base. Unlike some of its competitors, Dashly shines with its simple and clean UI. **What do you dislike about Dashly?** There are just a few minor things that I think should be improved. The knowledge base design definitely needs some more love. I'm also not a big fan of the thin line icons in the backend. **What problems is Dashly solving and how is that benefiting you?** We use Dashly to support existing customers and answer pre-sales questions from potential customers via live chat. Soon we will also be using pop-ups and email campaigns. ### 11. Full of useful features and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Seth G. | Immigration Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Dashly?** The most important Dashly feature for me is the ability to use my own brand. The emails come from my own domain, there is no Dashly branding. The best Dashly feature in my opinion is the ability to view all messages in one location and know all the necessary details about each lead. You can then follow up with each lead via email and they can see a history of their interaction/messages when they visit the website again. Having a great-looking website is not enough, you'll need something like Dashly to perform that necessary little push to get website visitors to engage. Dashly is very easy to use. They have an easy to understand articles and videos explaining how to use the features. I have used some other apps similar to Dashly in the past and felt that a technical background was needed to fully make use of each feature being offered, but Dashly is so user-friendly. **What do you dislike about Dashly?** I wish there was an ability to use multiple email domains. The chatbots can be used on multiple websites but I think we are only allowed to use one email domain when sending a copy of the conversation to a lead. **What problems is Dashly solving and how is that benefiting you?** Dashly is making my website look professional and allows web visitors to engage easily. ### 12. Using this to build relationships at work through fyndflow **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham A. | Chief Relationship Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Dashly?** A great feature of Dashly is its ability to track customer interactions and provide detailed analytics. This allows businesses to gain insights into their customers' behavior and preferences, enabling them to make informed decisions about their marketing and customer communication strategies. With Dashly's analytics, businesses can track metrics such as chat response times, conversion rates, and customer satisfaction scores, which can be used to improve their overall customer experience. **What do you dislike about Dashly?** Its automation and customization features make it an excellent choice for businesses of all sizes, and its detailed analytics provide valuable insights into customer behavior. With Dashly, businesses can streamline their customer communication and provide a seamless experience for their customers. **What problems is Dashly solving and how is that benefiting you?** One of the key features that sets Dashly apart from its competitors is its ability to automate customer communication. This is done through the use of chatbots, which can handle a variety of tasks such as answering frequently asked questions, booking appointments, and even processing payments. This automation feature saves businesses time and resources, allowing them to focus on other areas of their operations. ### 13. Good app for lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** Jana V. | E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Dashly?** In Dashly, I can record a person before they have left any data and track and push each one to a sale. I can set up end-to-end integrations, gradual data enrichment, and automation. Everything that costs a lot is available to everyone on an affordable subscription. Dashly already paid for itself in the first month, when it received 20% more target appointments than the previous month. **What do you dislike about Dashly?** The disadvantages can be distinguished as email editor (but it seems to be treated by a new email builder). **What problems is Dashly solving and how is that benefiting you?** For a year, I used Intercom, but after an hour of studying Dashly, I switched to it and called all the entrepreneurs I knew. The reasons are straightforward: Dashly is a very convenient tool for communicating with users and closes most questions related to user analytics. First, I installed Dashly on my site and initiated a chat with those visitors who came in for more than the first time, offering them help, asking questions like "what are you looking for," and "tell us about your needs, so we can figure out how best to help you." This works well, people respond, and eventually, a conversation is established, which can later transform into a trial registration and a sale. Later, we installed the widget in the CRM system and used it for context clues on specific product features. We also use it to send out information to users about new product features, links to surveys we conduct, and notify them about promotions. The product, in general, is excellent, of course. We wish success to the company! I am certainly ready to recommend the product. ### 14. Dashly is full of helpful features **Rating:** 4.5/5.0 stars **Reviewed by:** Hoang P. | Director, E-Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Dashly?** I love that Dashly has all the tools I need in one roof. I can use Live Chat, Chatbot, Knowledge base, Unified inbox for all communication channels. I also like that Dashly has a neat UI. While having many features, the UI is very clean and it makes it super easy for me to just navigate around. The UX is also quite good. It takes me step by step toward the goal. For example, the Chatbot has a Typeform form to give me available options for each step to create the chat bot. It is easy and convenient for the first step. Then Dashly presented a full "picture" of the chatbot that I can create. I think the integrations can also be a plus for Dashly. They have native integrations with all popular communication channels, including Messenger, Viber, Instagram, Whatsapp, Telegram etc. **What do you dislike about Dashly?** While integrations to all popular channels are available, I would expect to have more native integrations, for example to more CRM / e-mail automation platforms. There seem to be available integration for that type but with limited information. I also hope that there will be more available templates, for example for the chatbot. That would make Dashly even more helpful. **What problems is Dashly solving and how is that benefiting you?** Dashly is a great tool that combines various tools together in a nicely looking interface and dashboard. From Dashly, I can easily set up communication channels with clients in all platforms via live chat, chat bots, with detailed reporting and analytics. I can also combine and see all of those communication in one unified inbox - saving great time to go back and forth between different systems. All in all, I think Dashly is a wonderful solution and help me to save significant time and complication in communicating with clients. ### 15. Sociamonials has used Dashly for live chat, customer support ticketing, email onboarding, and popups **Rating:** 5.0/5.0 stars **Reviewed by:** Craig S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Dashly?** Everything is very well integrated into one tool. We used to have a live chat tool, ticketing tool, knowledgebase tool, onboarding tool, etc. and now we do it all in one place. Collaboration with team members is super easy too so my staff loves it. We use the API to integrate with our SaaS tool, so it feels like it was built just for our needs, love it. **What do you dislike about Dashly?** There have been times when we need help, and while their staff is extremely helpful, there are chunks of time when their staff isn't on duty because it is off hours for them. We are in USA, so our hours don't sync up as well as we would like. We've learned to work around their hours though. **What problems is Dashly solving and how is that benefiting you?** We offer a white-label social media software with many different client types. Some are using our tool for their own company. Some are reselling our tool as if it were their own (white label). This requires a deep API integration to segment the users who are using live chat so we don't reply as Sociamonials to a white-label client. We also cannot trigger popups for subusers, only Account Owners, this is simple in Dashly because of the advanced segmentation capabilities. They've really thought it through, so we have complete control. Even our onboarding email sequences are customized based on client type/user type. ### 16. Dashly = good response time to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Amit B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Dashly?** Dashly helps our company to link up with customers quickly and easily via live chat, and it's been a fantastic tool. Setting it up was a breeze, and the interface is user-friendly, making it easy for our team to provide personalized support and exceptional customer service. What's more, the chat platform has an impressive set of features, including automated messaging, segmentation, and analytics. All in all, we believe that Dashly is an exceptional product that delivers excellent value for the investment. **What do you dislike about Dashly?** In my experience, I have not come across any downsides when using this software. It is incredibly easy to access and use, making it a seamless process from start to finish. **What problems is Dashly solving and how is that benefiting you?** Dashly helps to streamline and organize the process of communicating with customers. Its efficient live chat system enables quick problem-solving, allowing website visitors to clarify any details they need and move on. In addition, Dashly collects valuable data such as the user's location, OS and web browser version, and email. This information helps our team to better understand and serve our customers, leading to improved customer satisfaction and loyalty. ### 17. Awesome Software **Rating:** 4.5/5.0 stars **Reviewed by:** Prins A. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Dashly?** Dashly keeps track of all conversations in one place. It makes it easier for the team to work on tasks together. I can see the performance of our marketing activities in real time. Dashly is a way to get more leads and make more sales. It's a solution that enables you to track and engage your visitors directly on your website, Facebook, and other social media. It's a great way to get leads and engage with them right on your website. We've been looking for a good customer support platform and one that can help us manage our social media accounts. we've tried it out and we're very pleased with the results. it's good to see that they have a good support team. So far, so good. **What do you dislike about Dashly?** Dashly's branding all over the software... **What problems is Dashly solving and how is that benefiting you?** lead gen and convertion ### 18. All in once package **Rating:** 4.0/5.0 stars **Reviewed by:** Ali H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Dashly?** Dashly has so many features, and functionalities, all in a single tool. You can live chat, collect leads, add triggers, and run campaigns all from a single tool. This could be very useful as well as time saving. **What do you dislike about Dashly?** Well the add-ons. Even after purchasing the packages, you need to get the add-ons as well to make it complete. These should already be included in the package. **What problems is Dashly solving and how is that benefiting you?** Well, it solves many problems by getting multiple features in a single tool. This could save a lot of time as well as easy to manage and run campaigns. Live chat can maintain a history as well as the tagging feature is really good. ### 19. A Versatile Marketing Automation Tool for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Dashly?** As a small business owner, I sought a marketing automation tool to help me save time and streamline my marketing efforts. That's when I discovered Dashly.io, and I have been using it for several months now with excellent results. What I love about Dashly.io is how versatile it is. The platform offers a wide range of features that make it easy to create and manage email campaigns, track user behavior, and engage with customers. The automation features are compelling, allowing me to set up complex workflows and sequences of emails that have helped me improve my conversion rates. I also appreciate how user-friendly Dashly.io is. The platform's intuitive user interface makes navigating and accessing all the features easy, and the customer support team has been very responsive and helpful. Another feature that sets Dashly.io apart is its ability to integrate seamlessly with other tools and platforms. The platform integrates with popular tools such as Google Analytics, Slack, and Salesforce, making sharing data easy and streamlining my workflow. **What do you dislike about Dashly?** While Dashly.io offers an impressive range of features, some users may initially find the platform's user interface a bit overwhelming. With so many options available, learning how to navigate and use everything effectively can take some time. However, once you become familiar with the platform's layout and features, it becomes much easier to use and highly intuitive. **What problems is Dashly solving and how is that benefiting you?** Dashly.io is solving my marketing automation needs by providing a comprehensive suite of tools that make engaging with my customers, generating leads, and increasing conversions easy. As a busy business owner, I often struggle with finding ways to streamline my marketing efforts and connect with my customers effectively. Dashly.io has been a game-changer for me, as it offers powerful automation features that allow me to create and manage email campaigns, track user behavior, and personalize the customer experience. With its seamless integrations with other tools and platforms, Dashly.io has helped me save time, increase efficiency, and improve my overall campaign performance. Thanks to Dashly.io, I can focus on running my business and let the platform take care of my marketing needs, resulting in better customer engagement and higher revenue. ### 20. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Dashly?** I'm not a software/web guy by trade I am in fact, a self-employed landscaper. This has been one of the easiest web tools I've ever used! Having so many included features meant less need for 3rd party integrations which was one of the greatest headaches I suffered trying to figure out all this web stuff. Not to mention when integration is needed it's fairly easy to do. I highly recommend this product to any of the 1-2 man operations out there! **What do you dislike about Dashly?** I have not yet run into any issues with Dashly. **What problems is Dashly solving and how is that benefiting you?** The ease of use and built-in features eliminate the need to integrate with other tools. Having an all-in-one platform saves me a lot of time I can divert to other matters ### 21. Dashly is a winner in lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** Matthias B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Dashly?** I like the fact that I can just create a simple lead bot in 10 mins and start gathering leads. The conversational way of working is just miles ahead of a solo popup. Also, their support is great, it's just from another level in comparison to many many many competitors i used before. **What do you dislike about Dashly?** A small downside of Dashly is maybe that it doesn't have a custom css function to fully customize the widget, however, it's only a small remark on top of a great tool. **What problems is Dashly solving and how is that benefiting you?** Lead generation in a conversational way. Thanks to that, i can easily uplift my conversion rates in comparison to a popup. Having the ability to add in a livechat is even better, however, i don't have the capacity to use it right now. ### 22. Easy to install and use Chat and Bot widget **Rating:** 5.0/5.0 stars **Reviewed by:** Christian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Dashly?** This was very easy to setup and apply our branding. I did not have to spend a huge amount of time to get the basics working. We are now rolling out the knowledge base and chat bots. This was a great find as cheaper and more functional than the chat service we used previously. The support was fast and helpful when we did need them. Recommended. **What do you dislike about Dashly?** Initial concerns of multi domains. But the support team sorted this quickly. Integrating the knowledge base for self service in the chat widget would be a great enhancement. **What problems is Dashly solving and how is that benefiting you?** We are giving our site visitors just enough support without being intrusive. The interface is a lot more fun for end users than our previous tools. ### 23. A chat software that even a child can configure **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Dashly?** Dashly is a tool where you can set up your live chat in a few minutes. The level of customization that your widget has is incredible. Best of all, you can generate a chat and you can embed it in various wordpress websites using its official plugin, where you just put the subscription keys and that's it. I use the android application and it is extremely fast, in real time I can see my potential customers online and know where they come from or what section they are in. **What do you dislike about Dashly?** It could improve the translation of some buttons because the Spanish translation is not literal, but nothing that cannot be understood. **What problems is Dashly solving and how is that benefiting you?** Immediate attention to potential customers, worth what it costs ### 24. complete solution for customer support and lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** hafedh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Dashly?** we just switched to Dashly and we were very happy with all the functionalities Dashly offers, live chat, chatbot, knowledge base. also the fact that we can use our own branding and emails are sent through our own domain. it's fantastic how easy it is to set up! **What do you dislike about Dashly?** email layout can be improved but it's already fixed with the new email builder **What problems is Dashly solving and how is that benefiting you?** Dashly helped us follow up with leads who interacted with us via our website, using emails and integrations, we were able to recover leads and convert more visitors ### 25. Pleasant experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Dashly?** Great UI, one of the best out there you can find! When using it, everything is just visually appealing! Easy to use, everything is just so intuitive. Great functionality! Chatbot, Live chat, Popup, Triggered message, all in one and all easy to set up! Good numbers of integrations, connect to marketing stack with ease! Overall I am very happy with Dashly! **What do you dislike about Dashly?** Price, definitely not the cheapest you will find. Non-multiligual. this is something the team must add, otherwise competitors will win. Somewhat confusing price structure, modules pricing are a bit of pain to work with. **What problems is Dashly solving and how is that benefiting you?** Dashly helps me generate leads, qualify them, all automatically while I am away or asleep! Saved me couple hundred dollars per month since I switched from other insanely overpriced chat app. ### 26. A very useful marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** fabrice h. | PRESIDENT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Dashly?** We have been using DASHLY for years and it gives us full satisfaction in collecting contacts and following up on customer requests. Thanks to it and its mobile application, we are informed of customer requests and can respond to them as best as possible. **What do you dislike about Dashly?** The product is a bit complex to set up if you go beyond the basic functions. It is not available in French, which makes it more difficult to understand, even though it is possible to translate messages for clients. **What problems is Dashly solving and how is that benefiting you?** DASHLY offers us a unique platform for monitoring our customers' requests. It is easily usable by our customers and brings us good contacts that we can identify. ### 27. Soooo Simple - The Perfect Chat?? **Rating:** 5.0/5.0 stars **Reviewed by:** Greg M. | Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about Dashly?** Ease of setup - front and backend simple but looks great The onichannel it provides is a huge bonus as is the mobile app which works perfectly. I had the whole thing setup within 30 mins using the wordpress plugin too. **What do you dislike about Dashly?** Tiers & features contained / some terminology a little confusing, Better explanations of the differences between the features in the tiers and the different types of bots would have made the jump even quicker from my previous platform. **What problems is Dashly solving and how is that benefiting you?** Easy web chat and then the bots to acts a automated FAQ - The setup speed saved so much time and the integration is solid. The mobile app was a huge bonus as I tested thorougly before implementing live on my site and the app on iOS is impressive ### 28. Well Rounded Email, Chat and Knowledge Base **Rating:** 4.0/5.0 stars **Reviewed by:** Dr. Emma S. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Dashly?** I love all in one software so that I only have to log in once and learn 1 software - with Dashly, I get emails, I get knowledge base, I get chat bot and much more! **What do you dislike about Dashly?** I think Dashly could improve its UX as well as how streamlined the process to making and sending emails are - I really enjoy using simple applications and it can be a bit daunting to set up intially. **What problems is Dashly solving and how is that benefiting you?** Helping me communicate through several different means with my customers including automated emails, automated chat messaging me, and automated knowledge base guides. ### 29. Good Product with Best Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Dashly?** Cost effective and all in one platform that helps in keeping almost all conversations in one place even has pop-up features that are great to improve conversions **What do you dislike about Dashly?** Still growing and integrations can be better with time. Sometimes it is difficult to understand a few things but chat support is getting better with time. **What problems is Dashly solving and how is that benefiting you?** Creating automation campaigns to have automated conversations on my website with my potential customers and attendees. This is cool because it integrates with instagram. ### 30. A good product to get more contacts **Rating:** 4.0/5.0 stars **Reviewed by:** fabrice h. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Dashly?** DASHLY is easy to use and connect to applications. The contact information is very useful. The product keeps evolving and there are many options. **What do you dislike about Dashly?** DASHLY does not exist in French for the administration of the software. On the other hand, fortunately, it is possible to translate discussions with customers into French. **What problems is Dashly solving and how is that benefiting you?** DASHLY helps us find new contacts who can become future customers. Tracking chats is easy so we don't lose chats and we automatically get information about our contacts. ### 31. Excellent for communicating with clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan d. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Dashly?** The possibility of creating direct communication with my clients, as well as managing marketing and creating chatbots for faster communication seems fantastic to me. The design is impressive and clean **What do you dislike about Dashly?** I would love to have a script that connects to the data in my SaaS system to better manage my users' subscriptions, other than that I think overall dashly is great **What problems is Dashly solving and how is that benefiting you?** The main problem I had was marketing and chatbot management, with Dashly I have solved that from a simple and friendly interface ### 32. Premium features at a reasonable price **Rating:** 4.5/5.0 stars **Reviewed by:** Trường N. | Store Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Dashly?** - The connection between features is smooth. -The connection between knowledge base and bot is very effective, saving me time and money at a reasonable price. **What do you dislike about Dashly?** - I don't like orange and the logo - If there is anything I will respond to now, not yet **What problems is Dashly solving and how is that benefiting you?** Respond to customer questions via bots that connect to the knowledge base. - Customer journey in the web - Manage customer details - Building marketing campaigns - Automation ### 33. Smooth live chat software with a lot of features **Rating:** 4.0/5.0 stars **Reviewed by:** Giulio N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2023 **What do you like best about Dashly?** I really like the ease of use, as well as the variety of settings options. The design is very responsive and therefore also efficient to use. **What do you dislike about Dashly?** In my opinion, pricing can be a bit complicated at first glance. Furthermore, some features are behind a paywall as an addon. **What problems is Dashly solving and how is that benefiting you?** Dashly is used to handle and respond to user requests. Chatbots make it easier for customers to find the right contact person and provide all the details in advance. ### 34. I would like to warn potential buyers of Dashly about their misleading practices! **Rating:** 1.0/5.0 stars **Reviewed by:** Ilia A. | Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Dashly?** We liked the convenience of the bot-building process the most. **What do you dislike about Dashly?** Not only that the bots not support certain basic features (like bot reset, or calling the customer by name when provided and I found around 10 more), but all bots must have the same name and avatar, making them non-functional for different purposes and sites. **What problems is Dashly solving and how is that benefiting you?** Easy chat bot building process. ### 35. Just replaced Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Vi F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Dashly?** They have all the best features as other competitors and their pricing is super competitive! **What do you dislike about Dashly?** I wish I had found out about them earlier. They may be "early" in that they're not your top ranked chatbot site but I think they'll get ther. **What problems is Dashly solving and how is that benefiting you?** We are scaling our business and need the support that is more automative. The chatbots help which is a feature I didn't have with Intercom. I also love the marketing automation as I couldn't afford most competitors but their pricing is fair. ### 36. Dashly is a great all-in-one conversational marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Artem A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about Dashly?** We set up Dashly on our site and got a new channel for our sales managers to generate leads for our company. I like that it was easy to implement Dashly codes to the site and that we have an all-in-one solution to communicate with our site visitors via online chat, pop-ups and chatbots. **What do you dislike about Dashly?** Sometimes I can not find additional info in the knowledge base or samples of pop-ups tailored to our niche, also I could not find the way to integrate additional event tracking sending to Google Analytics but support team helped me to set up it. **What problems is Dashly solving and how is that benefiting you?** We do not lose leads on our site from online chats bc we are using Dashly chatbots for now. We lost some of them before because of the time zone difference and our sales managers do not work 24/7. But at the moment we collect lead data and pre-qualify all leads we are getting from online chats. ### 37. Dashly is a great platform for communication with customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Gleb F. | Director of Product Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Dashly?** Dashly is easily installed on the website and in the app. The service does not require technical knowledge. We get the service implementation with a personal manager who sets up the individual scenarios. **What do you dislike about Dashly?** There were some articles in the knowledge base with irrelevant information. But the technical support answered our questions very quickly, and also changed the information in the knowledge base. That’s cool. **What problems is Dashly solving and how is that benefiting you?** Our task was to increase the number of leads without attracting paid traffic to the site. The personal manager set up scenarios for us that helped attract more users (plus15%). One of the tools - user tracking allowed us to build personal communications with our users. ### 38. Dashly is good service for increasing conversion. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Dashly?** We installed Ashley to launch popups and personal communications. It didn't take us long to figure out the service, it was easy. I liked the pop-up constructor, which allows you to assemble a pop-up in 5 minutes. **What do you dislike about Dashly?** If you need round-the-clock technical support, then there is none yet. But some of the answers can be found in the knowledge base. In addition, technical support responds quickly if you write during business hours. **What problems is Dashly solving and how is that benefiting you?** Our task was to launch popups and attract new customers. Thanks to Dashly, 13% of new customers have come to us. We sell 7% more weekly programs.We sell 7% more weekly programs, which increased revenue by 3%. ### 39. Impressive tool for marketing, support and sales **Rating:** 5.0/5.0 stars **Reviewed by:** Darrin R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Dashly?** It brings conversations from different channels all in one location. Bringing in your email, live chat and social media discussions all in one place helps streamline your communication with your customers and leads. Has a mobile app for all your solopreneurs out there that need to handle everything on the move. **What do you dislike about Dashly?** Haven't used it long enough to find anything I particularly dislike. **What problems is Dashly solving and how is that benefiting you?** I was looking to handle all emails from clients and leads in one plus able to provide marketing, onboarding automations and live chat when I'm available. Dashly checks the boxes for all of this and at an affordable price. ### 40. Dashly is great conversation marketing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anna P. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Dashly?** The first thing we would like to note is Dashly support team. Thanks a lot for their efficiency in solving our issues. The service is very simple and intuitive in usage. We managed to install everything we needed in a few minutes: chatbots, pop-ups and etc. There are ready-made templates which simplifies the configuration of the service. **What do you dislike about Dashly?** Sometimes we found materials that are outdated, however support team solve our problems and create new articles that we can use. **What problems is Dashly solving and how is that benefiting you?** With the help of Dashly tools we have already increased the conversion rate by 13% ### 41. Very nice tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kamil K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Dashly?** Dashly is a very intuitive, powerful tool. I am impressed with how well the chatbot builder works. **What do you dislike about Dashly?** A lot of features come at an extra cost but are well refined. **What problems is Dashly solving and how is that benefiting you?** I use the tool to automate chat on the website and keep all communication in one place. ### 42. Great service with top tier customer support and guidance **Rating:** 4.5/5.0 stars **Reviewed by:** Suleiman L. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Dashly?** The staff are very hands on to help you get the most out of the product. **What do you dislike about Dashly?** Some parts of what you are getting in your package seem confusing. **What problems is Dashly solving and how is that benefiting you?** Helps with potential customers for my services to feel valued and helped. ### 43. LOVE Dashly. **Rating:** 4.5/5.0 stars **Reviewed by:** Gia V. | Business Ops and Systems Strategist , Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Dashly?** Super easy to use, very intuitive. It was really easy to set up ad get running. **What do you dislike about Dashly?** Not much, to be honest. It works exactly like I need it to! **What problems is Dashly solving and how is that benefiting you?** The quicker you are to answer a customer's question, the more likely they are to buy! ### 44. Affordable Intercom alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Timur C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Dashly?** 1.Affordable prices compare to Intercom. 2.Mobile application for customer support agents. It was unbearable for us to pay for (Intercom) all leads coming to website so we start looking for a alternative, most of competitors doesn't have a mobile app. So we were happy when found Dashly. It helps us to engage website visitors and turn them to trial users. **What do you dislike about Dashly?** Our team used to like Intercom design and feel. So it was a little compromise to us learn a new tool. **What problems is Dashly solving and how is that benefiting you?** Increasing conversion from webiste visitors to sign ups ### 45. New user but great so far! **Rating:** 4.5/5.0 stars **Reviewed by:** Joe S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Dashly?** Adding Dashly has made my website more available to potential clients spread around the country. I love the bots and being able to create pop-ups really allows me to get visitor's attention. **What do you dislike about Dashly?** There isn't a lot to dislike so far. Coming from an entrepruner point of view there is a small learning curve understanding the concepts, but I don't think that is on the software. **What problems is Dashly solving and how is that benefiting you?** Automating part of the sales funnel will help a small team that is already spread thin. ### 46. Dashly is conversational disrupter for my team! **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksei D. | CVO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Dashly?** Great tool for conversation with my business clients and managing our sales funnel. Awesome amount of integration from WordPress to WharsApp, Slack and Telegram. **What do you dislike about Dashly?** Huge amount of integration is great but we need more automatisation inside chats for growth of our sales team capacity. I want some AI inside chats for both, my team and clients help. **What problems is Dashly solving and how is that benefiting you?** Communication with our business customers and leads about our product features and increased capacity of sales team with chat automation. Fast integration in sales funnel. Sales growth! ### 47. Dashly, a great all in one tool for businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Tim C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Dashly?** Ease of use, efficient website, easy to understand **What do you dislike about Dashly?** more customization options for the widget would be appreciated **What problems is Dashly solving and how is that benefiting you?** Being able to respond to customers constantly ### 48. Great all-in-one sales and customer support platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Mark T. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Dashly?** The customer support was spot on, helping to ensure that Dashly was a good fit for our needs. Within minutes I had my new chat widget live on my site. **What do you dislike about Dashly?** There were a few minor bugs of which they were able to resolve fairly quickly. **What problems is Dashly solving and how is that benefiting you?** Dashly solved two challenges. First was communicating with website leads interested in our product. Second was after-sale support for customers. ### 49. Cool marketing platform for conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Nadya K. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Dashly?** Want to say thanks to the Support managers for their work with me in understanding the features. It appeared to be easy to install everything and by using templates, works well without any problem! We now collect all the messages in one-window which is very easy and fast to manage **What do you dislike about Dashly?** I'd be happy to have more articles and materials in the Help Center to be more independent in the Support in case of problems. Hope you'll do this in the nearest future **What problems is Dashly solving and how is that benefiting you?** Don't losing dialogues which had place before, now we can answer several times faster to our clients that leads to higher conversions from traffic to qualified leads and sales ### 50. Best ever event based marketing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Dashly?** Goog tool to increase convertion, event-based analytics **What do you dislike about Dashly?** only one provider for whatsapp business api **What problems is Dashly solving and how is that benefiting you?** Good tool to start with for event-based marketing and analysis ## Dashly Discussions - [Hdhdhdbdbbdbdndh](https://www.g2.com/discussions/hdhdhdbdbbdbdndh) - 1 comment, 1 upvote - [View Dashly pricing details and edition comparison](https://www.g2.com/products/dashly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A28%3A19+-0500&secure%5Bsession_id%5D=5443bf5a-9af0-4395-96db-3c888becbe9c&secure%5Btoken%5D=cc5e3dd9baa92c1589873f3e71466a2e972002d333d7e349beb8c65164ed4862&format=llm_user) ## Dashly Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Dashly Alternatives - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,058 reviews) - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 4.5/5.0 (3,685 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews)