Userpilot Reviews & Product Details

Userpilot is a powerful no code product adoption platform that allows teams to build in app experiences like tooltips, modals, checklists, and flows without relying on engineering. Its visual editor is simple and straight forward, making it easy to design and customize onboarding experiences that feel native to the product. The platform also offers strong segmentation and event tracking, enabling teams to target the right users at the right time, and its analytics provide clear ideas into feature adoption and user behavior. Review collected by and hosted on G2.com.

Ofcourse it does have a few downsides. It can be relatively expensive for early stage startups, especially compared to lighter onboarding tools, and it doesn’t offer a fully free plan. Some teams also find its advanced customization limited unless they’re on higher tier plans, and complex flows may take time to set up properly. Additionally, Userpilot focuses mainly on web apps, so support for mobile apps is more limited, which can be a setback for mobile first products. Review collected by and hosted on G2.com.

Personally, I didn't have to set it up - but we compared against other tools and both the administrators and day-to-day users found it so much smoother. Competitors have lots of new features, and all sorts of AI options, but they just haven't mastered the core use case which UserPilot seems to have nailed.

Once you get into the product, tagging pages is easy, running reports and setting up dashboards is intuitive, and segmenting and filtering behaves as exactly as you would expect. It's just easy to use, and has layers and layers of powerful features once you get it. The ramp up is great. You get loads of value early on, and as you spend more time with it, you get more and more back. Review collected by and hosted on G2.com.

Pulling data out could be easier. Find that not all tables and reports can be exported, and when they are - tends to be raw data rather than informative reports. Review collected by and hosted on G2.com.

Userpilot has made it possible to make our product data accessible and insightful in an easier way. Previously, we could retrieve data, but it was difficult to make it usable and actionable. Now, with the link to HubSpot, we can help and guide our users at the right moment within our product. The product analytics, but also the engagement aspect, make it a very useful tool for a SaaS product. Review collected by and hosted on G2.com.

It takes a bit of figuring out how to use the product analytics, but that is also due to our own event naming. Review collected by and hosted on G2.com.

Userpilot gives our team the flexibility to build and manage in-app experiences without depending on engineering. Creating tooltips, walkthroughs, announcements, and surveys is fast once you understand the flow builder, and the targeting options are very strong.I especially like how experiences can be triggered based on real user behavior, which helps us guide users at the right moment instead of overwhelming them. The insights and usage data are also helpful for understanding how users interact with key features and where onboarding can be improved. Review collected by and hosted on G2.com.

While the platform is powerful, some areas take time to get used to, particularly when building more complex flows or segments. Reporting could be more customizable, and additional pre built templates would make initial setup faster for new use cases. Review collected by and hosted on G2.com.

What I like best about Userpilot is how much control and flexibility it gives me to engage customers directly inside the product, without needing engineering support.

I can launch NPS surveys, feature announcements, onboarding flows, and targeted messages quickly and tailor them to very specific user segments. The platform is incredibly robust—there are multiple ways to reach users, test messaging, and drive adoption—yet it’s still accessible for non-technical teams.

Most importantly, Userpilot lets me meet customers where they already are. Instead of relying solely on email or one-off outreach, I can communicate contextually, reinforce value at the right moment, and gather real-time feedback that actually informs our strategy. Review collected by and hosted on G2.com.

Not as many opportunities for the mobile-first facing applications. Review collected by and hosted on G2.com.

We currently use Userpilot for mainly in-app messaging (tooltips, modals, etc) in-app surveys and NPS. The UI is very easy to use, so that also eliminates the need for development to step in. Last, the insights portion is nice and very intuitive. Review collected by and hosted on G2.com.

There's a decent learning curve with this where it's not necessarily with other products like this, so ease of use could be better. Some of the workflows previews can also show differently when live, so that can be a bit frustrating. However, connecting with the CSM is usually easy. Review collected by and hosted on G2.com.

Userpilot makes it possible to design and launch in-app onboarding, feature guidance, and surveys without waiting on engineering resources. The no-code builder is intuitive enough to move quickly, yet powerful enough to support targeted, behavior-based experiences.What stands out most is the segmentation and targeting. We can show the right message to the right user based on role, behavior, or lifecycle stage, which makes onboarding feel relevant instead of generic. Review collected by and hosted on G2.com.

There’s also a bit of a learning curve when building more detailed flows, and additional ready-made templates would help speed things up. These aren’t blockers, but areas where the platform could continue to improve. Review collected by and hosted on G2.com.

There is a lot to like about Userpilot but what impressed me the most is the massive amount of insight I can get as a UX Designer/Researcher to dial in my efforts and ensure I am working on the most pressing needs of my users. It gives me all kinds of tools that I can implement to collect even more information and it's super easy to modify and tailer my polls, feedback forms, etc to get the exact information I am looking for. In comparison to other platforms I have used in the past, I have found Userpilot to be incredibly easy to setup and configure. I have no experience with the initial integration steps but I have found it to be exceedingly easy to integrate UX research features directly into specific views, forms, or other elements of our software. I was impressed at the quick responses from our customer service representative, even following up after I had a quick support session using the chatbot. That kind of service is rare in this industry. I plan to use this tool every day moving forward to collect data to inform all of my UX decisions. Review collected by and hosted on G2.com.

Being a UX designer myself I'm very nit-picky about the user experience in software being spot on. I am being honest here in saying that I am a new user to Userpilot and have yet to come across anything that I would say I outright dislike. I did find it a bit overwhelming at first due to the massive number of features available but breaking it down into consumable chunks while I was familiarizing myself with the platform helped. I do wish there was an integration with Click up so feedback could be forwarded to my ClickUp dashboard. Review collected by and hosted on G2.com.

I like how easy the reporting is to create with Userpilot. As long as we're passing the correct data, we can slice and dice it in any way we want. The ability to track user events is pretty cool, and I used the Userpilot extension to track all the high leverage user events. It helps us better understand user flows by segmenting our audience by users who perform actions within the first login or as a new customer. The setup was pretty simple from a development perspective, and Userpilot made it easier by categorizing high usage events for me. Overall, it helps us better understand our customer interactions, efficiently communicate with customers, and help our customers better understand our products. Review collected by and hosted on G2.com.

I don't personally use Chrome, so I had to download that to use the extension. I had some difficulty tracking specific events, but I think it was because of the way our app handles user interaction on the front end that made it difficult for Userpilot to categorize uniqueness. Review collected by and hosted on G2.com.

The product is fairly easy to use for almost all things we want to do with it. Support is phenomenal for all the things that are not easy or straightforward. We use it daily to make business decisions. The new AI features make it even faster for us to derive information and it even helps find items we were not currently observing. Our developers had the product providing data from our system to our Staging instance the day we signed up. Review collected by and hosted on G2.com.

Engagement features are awesome once implemented, but there is a learning curve. Also, if you have a larger application and you wish to make engagements for various processes, be prepared to dedicate man hours for a full compliment. Review collected by and hosted on G2.com.