--- title: Userpilot Reviews meta\_title: 'Userpilot Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1010 reviews by the users' company size, role or industry to find out how Userpilot works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1010 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Userpilot Reviews & Product Details Visit Website Userpilot is an all-in-one platform for Product, UX, and Marketing teams. It combines Product Analytics, Session Replay, In-app Engagement and In-app Surveys to help you increase product adoption. Userpilot allows teams to build user onboarding flows, launch product announcements, improve your UX & product adoption, provide self-serve support, collect feedback in-app , all code-free. It also provides you with powerful product analytics tools (funnels, trends, paths, cohorts) so you can make informed, data-driven product decisions. NEW: Session Replay: Learn how users navigate your product, find bugs, and spot friction points by watching their sessions. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. * * * Product Website Userpilot Seller [Userpilot](https://www.g2.com/sellers/userpilot) Discussions [Userpilot Community](https://www.g2.com/products/userpilot/discuss) Languages Supported English Solution Type All-in-One Overview by Yazan Sehwail Show More ## Pricing Pricing provided by Userpilot. ### Starter Starting at $249.00 [ View More Pricing Information ](https://www.g2.com/products/userpilot/pricing) ## Userpilot Integrations (25) What do users say about integrations? Verified by Userpilot [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Analytics ](https://www.g2.com/products/amplitude-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana for G Suite ](https://www.g2.com/products/asana-for-g-suite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") cplace ](https://www.g2.com/products/cplace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Data Studio ](https://www.g2.com/products/data-studio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DriverHub ](https://www.g2.com/products/driverhub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Content Hub ](https://www.g2.com/products/hubspot-content-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Data Hub ](https://www.g2.com/products/hubspot-data-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Internal ](https://www.g2.com/products/internal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mixpanel ](https://www.g2.com/products/mixpanel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Netsapiens Snap ](https://www.g2.com/products/netsapiens-snap/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Segment Tools ](https://www.g2.com/products/segment-tools/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Swapcard ](https://www.g2.com/products/swapcard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VETTX ](https://www.g2.com/products/vettx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Vivantio ](https://www.g2.com/products/vivantio/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews) Show More ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 8/10/2026 "Steep Learning Curve, Needs Better Documentation" 3/5 What do you like best about Userpilot? I find that setting things up on Userpilot is fairly easy, which is a positive aspect for me as a User Experience designer. Review collected by and hosted on G2.com. What do you dislike about Userpilot? I find learning from Userpilot's documentation frustrating and non-intuitive. Simple foundational processes like setting up categories involve a lot of trial and error, as the documentation often lacks clear guidance. I'm also confused why certain buttons like 'Save' are greyed out with no explanation, which adds to the frustration. The platform's own setup guides and walkthroughs leave much to be desired and are challenging to understand, so I end up relying heavily on the Claude MCP to navigate through it. Creating a category in the visual labeller or understanding basic workflow shouldn't need me to explore outside resources. Overall, I have had to invest significant time into understanding the quirks of Userpilot, which was not ideal. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? I use Userpilot to log user behavior, aiming to understand different user segments, but setup was challenging due to poor documentation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Darnisha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Darnisha L.") DL Darnisha L. Founder Non-Profit Organization Management Small-Business (50 or fewer emp.) 2/16/2026 "Powerful No-Code Onboarding, but Customization and Analytics Need Work" 3/5 What do you like best about Userpilot? I like that Userpilot makes it easy for non-technical teams to improve user onboarding and engagement without needing to code. It brings together tools for building in-app guides, tracking user behavior, and collecting feedback in one place, which helps companies like myself drive adoption and retention. Review collected by and hosted on G2.com. What do you dislike about Userpilot? Some downsides of Userpilot are its limited customization options, learning curve for advanced features, and relatively high cost. Users also report that analytics and dashboards can feel confusing or unorganized, and occasional bugs or performance issues can affect the experience. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? User pilot addresses the issue of users not fully understanding or using a product by offering no code tools for onboarding, in app guidance, and analytics. It helps you guide new users, encourage feature adoption, and gather feedback through in-app experiences. Overall, this can improve user engagement, help people see value faster, and increase retention or long-term success with the product. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/6/2026 "Empowers Teams with Flexibility, But Room for Improvement" 3/5 What do you like best about Userpilot? The primary value of Userpilot is the reduction in developer dependency. It allows our team to deploy user assistance and in-app surveys without needing to commit engineering resources. The ability to toggle flows on and off instantly provides a level of control that would otherwise require a full deployment cycle. Review collected by and hosted on G2.com. What do you dislike about Userpilot? The design of the flow builder is not user-friendly and feels counter-intuitive. Both myself and our designer find the process of building and navigating steps to be clunky; linking elements together is far more difficult than it should be. The interface lacks a logical flow, making it a frustrating experience to map out complex user journeys. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? The primary problem Userpilot solves for us is developer dependency. Previously, any attempt to add user assistance or launch a survey required a developer's time and a formal sprint cycle. By moving these tasks into a no-code platform, our product and design teams can now deploy guides and walkthroughs autonomously. We are also seeing a significant benefit from the survey functionality. It allows us to trigger contextual feedback loops (like NPS or feature-specific questions) in real-time. The ability to review this feedback immediately and toggle flows on or off based on user responses gives us an agility we didn't have before. While the internal process of building these flows is often frustrating and the UI is clunky, the outcome—having live user assistance and a steady stream of survey data without taxing our engineering team—is the main benefit we get from the system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 3/1/2026 "User-Friendly UX, But the Color Scheme Needs Improvement" 2.5/5 What do you like best about Userpilot? The UX ia very friendly and everything is understandable Review collected by and hosted on G2.com. What do you dislike about Userpilot? The app color couldve been a more darker combined collor Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? It really helps with optimizing built-in systems, which makes the onboarding process much easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 12/2/2024 "Works as expcected" 2.5/5 What do you like best about Userpilot? It's an easy way to get information to customers Review collected by and hosted on G2.com. What do you dislike about Userpilot? Wish there was a little more insight into analytics. customers are sometimes annoyed by the popups, but that is not inherently UP's fault. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? We were using it to send out NPS and to inform users about product changes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 9/17/2024 "Lots of functionality, lack of good UX in the admin area" 3/5 What do you like best about Userpilot? It has lots of functionalities, provides summary overviews Review collected by and hosted on G2.com. What do you dislike about Userpilot? Flow/Engagement Analytics arent very intuitive. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? UP is bringing in a lot of insights into how the product is being used. We are enabled to communcate with the users through our product instead via mails etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chrissy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chrissy S.") CS Chrissy S. Customer Solutions Manager Small-Business (50 or fewer emp.) 1/26/2024 "Userpilot Spotlights and Flows" 2.5/5 What do you like best about Userpilot? Spotlights. These allow us to post important notices to our customers in their accounts and can be tailored as needed. Review collected by and hosted on G2.com. What do you dislike about Userpilot? The more items we tag for tracking, the slower our system becomes. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? Getting important messages out to users who are unresponsive to email campaigns. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") UM Verified User in Music Small-Business (50 or fewer emp.) 1/25/2024 "Good option for onboarding workflows" 2.5/5 What do you like best about Userpilot? There is a lot of control over segmenting flows to launch under certain circumstances in your application. Review collected by and hosted on G2.com. What do you dislike about Userpilot? The editor for building flows is really difficult to use. Frequently changes are lost and have to be redone. Reporting is very difficult to gain any value from. No connection with other systems. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? providing onboarding guides for my customers to learn how to use our software Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/10/2024 "Utilisation for Customer Survey's in App" 2.5/5 What do you like best about Userpilot? Intuitive, Out of the Box UI and Easy to Set Usage Based Triggers Review collected by and hosted on G2.com. What do you dislike about Userpilot? There is no real market differentiation from competitors. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? It helps me launch user surveys and launch low-touch onboarding. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Erica G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erica G.") EG Erica G. Marketing Manager Small-Business (50 or fewer emp.) 11/16/2022 "It gives the CX and marketing team plenty of independence, but it's a bit time consuming." 3/5 What do you like best about Userpilot? The independence that is gives us. We do not need to go through the dev team in order to achieve our goals. Review collected by and hosted on G2.com. What do you dislike about Userpilot? It's a bit time-consuming. We have to test it thoroughly because it does not always work perfectly. Review collected by and hosted on G2.com. What problems is Userpilot solving and how is that benefiting you? We can communicate feature launches and improvements efficiently. We have a solid welcome onboarding fo new users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Userpilot? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Userpilot ](https://www.g2.com/products/userpilot/discussions/new) GU Guest User • Last activity 2 months ago What is Userpilot used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-userpilot-used-for) [ View all Discussions ](https://www.g2.com/products/userpilot/discuss) ## Pricing Options Pricing provided by Userpilot. ### Starter Starting at $249.00 ### Growth Starting at $799.00 Per Month ### Enterprise Contact Us Per Month [ View More Pricing Information ](https://www.g2.com/products/userpilot/pricing) Userpilot Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26aec82a6bfbf92bdf0f4fcff08718cb/appcues%282%29.png "Product Avatar Image") Appcues 4.6/5(358) [ Compare Now ](https://www.g2.com/compare/appcues-vs-userpilot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/pendo-io-pendo-vs-userpilot) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c9180a11b002dc2d36b5bb477559a5d5/userguiding.jpg "Product Avatar Image") UserGuiding 4.7/5(772) [ Compare Now ](https://www.g2.com/compare/userguiding-vs-userpilot) ##### ##### Userpilot Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Product Analytics Account-Level Analytics User-Level Analytics Segmentation [ View More Features ](https://www.g2.com/products/userpilot/features) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Whatfix](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Whatfix") Whatfix 4.5/5(549) ](https://www.g2.com/products/whatfix/reviews) [ ![Product Fruits](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Fruits") Product Fruits 4.7/5(245) ](https://www.g2.com/products/product-fruits/reviews) [ View All Alternatives ](https://www.g2.com/products/userpilot/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) [Survey](https://www.g2.com/categories/survey)[Product Analytics](https://www.g2.com/categories/product-analytics)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform)[Session Replay](https://www.g2.com/categories/session-replay) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top media monitoring app recommendations](https://www.g2.com/discussions/top-media-monitoring-app-recommendations)[Egnyte vs Newforma Project Center vs Boomi for Autodesk Construction Cloud: which integration partner maintains the most stable cloud performance and reliable sync during large file uploads?](https://www.g2.com/discussions/egnyte-vs-newforma-project-center-vs-boomi-for-autodesk-construction-cloud-which-integration-partner-maintains-the-most-stable-cloud-performance-and-reliable-sync-during-large-file-uploads)[Which auditing services platforms integrate seamlessly with existing enterprise systems and workflow tools?](https://www.g2.com/discussions/which-auditing-services-platforms-integrate-seamlessly-with-existing-enterprise-systems-and-workflow-tools) [Which ESB platforms are most reliable for enterprise teams modernizing legacy mainframe systems into cloud architectures?](https://www.g2.com/discussions/which-esb-platforms-are-most-reliable-for-enterprise-teams-modernizing-legacy-mainframe-systems-into-cloud-architectures)[Which quote to cash consultants are highest rated for accelerating revenue cycle optimization at enterprise scale?](https://www.g2.com/discussions/which-quote-to-cash-consultants-are-highest-rated-for-accelerating-revenue-cycle-optimization-at-enterprise-scale)[Pros and Cons Details](https://www.g2.com/products/userpilot/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)