Swapcard Reviews & Product Details

Swapcard Overview

What is Swapcard?

Founded in 2013, Swapcard is the leading AI-powered event and matchmaking platform that runs successful in-person, virtual and hybrid events. AI is used to boost matchmaking, connecting users with the most relevant people based on their profiles, and create custom event journeys. With live exhibitor dashboards to track ROI, real-time event programs, audience engagement features and video calling options, Swapcard delivers valuable user experiences for all types of events. Swapcard was recently awarded Best Virtual & Hybrid Event Engagement & Connectivity Platform 2020 at the Software and Technology Awards. To learn more, visit swapcard.com.

Swapcard Details
Website
Languages Supported
Arabic, Catalan, German, English, Estonian, French, Indonesian, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Vietnamese, Chinese (Simplified)
Product Description

Swapcard enables organizers to boost networking interactions at their event.


Seller Details
Seller
Swapcard
Company Website
Year Founded
2013
HQ Location
Paris, France
Twitter
@Swapcard
2,520 Twitter followers
LinkedIn® Page
www.linkedin.com
86 employees on LinkedIn®

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Swapcard Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It was great to be able to communicate directly with attendees through the email chain. We also really appreciated the ready-made graphics that we could use to promote use of the app. Review collected by and hosted on G2.com.

What do you dislike?

This was really more of an issue coming from our side, but our system did not "know" when the same person was speaking in two sessions. We therefore had many doubles in the list of speakers and attendees. It would have been great for the system to notice and offer a consolidation of the two profiles. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Most importantly, we were able to facilitate networking at the event. It was great for us to be able to help participants meet up, and keep track of how many times this happened. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

- Available as both webapp and native app

- Quick, smart integration (admin)

- Detailed API documentation

- Easy login (Magic link, event code…) Review collected by and hosted on G2.com.

What do you dislike?

- Rich text editor limitations

- No solution to add a rich text section in the menu (to list practical information, for example)

- Some issues using third party services and SSO Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- With Swapcard, participants are allowed to register to sessions prior to the event, and the team can track registered participants

- With Swapcard, participants can built their own agenda where they can find the sessions they want to attend to, the sessions with limited availability that they registered to, and the other activities they registered to (Braindates) Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

As an organizer, it was really easy to set up and didn't take much time. Both the web platform and the mobile app are very intuitive. Visitors loved the program feature and being able to book meetings with other people before the event began. Review collected by and hosted on G2.com.

What do you dislike?

'Dislike' is maybe a bit strong, but I would have preferred that Swapcard took care of ticketing as well, it would have been easier for us. But the ticketing integrations worked well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our visitors could create their own schedule and meet the right people. They could export their contacts to an Excel file and upload it to their CRM to calculate ROI. We could measure the stats too and adjust our communication accordingly during the event. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It allows us to centralise the data of all our events into a single app and enable networking during the shows. Review collected by and hosted on G2.com.

What do you dislike?

Changing habits of our community remains a challenge to enable networking before or after our events... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think of the experience you want to bring to your community whether you are you a product-oriented industry or service-oriented industry! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helped us think of our corporate branding and address our community with a single app with multiple events. We bring a personalised experience to each user and allow them to network through messaging or scan during the shows. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Swapcard has pretty much all the features an event organiser is looking for, from an Agenda Manager, to a great interface and Email manager which fosters adoption. Review collected by and hosted on G2.com.

What do you dislike?

In our last events, we have found a series of bugs that harmed our customers and clients' experience. Also, the customer support, if not dedicated, is quite slow/uneffective. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have quite a complex and multi-sided agenda, so Swapcard allows our attendees to take full control of their visit while giving our partners an additional way to take value out of the event. Review collected by and hosted on G2.com.

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E2E & Sponsorship Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Swapcard is very user friendly and allows our event participants to get all the information they need in a 'one-stop shop' app. The design is attractive, and it is great being able to personalise colors based on our brand guidelines. Review collected by and hosted on G2.com.

What do you dislike?

Some technical issues but the Swapcard team is responsive and working hard to face the issues encountered. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to centralise different services we were offering to our events participants - programme information, networking with other attendees, access to the map, voting system etc. Review collected by and hosted on G2.com.

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Project Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The way we can digitalize an experience and make it easier to network for the people who attend the event. Review collected by and hosted on G2.com.

What do you dislike?

The platform was not fully updated for a career fair event, lacking a bit of functionalities that would have been amazing such as uploading a document like a resume or portfolio. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is not always simple to take the decision to come to a career fair, it is a long day, and some people are not comfortable networking so Swapcard makes it easier and more enjoyable. Review collected by and hosted on G2.com.

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Response from Rafaelle Stavisky of Swapcard

Hi Aurore,

Thanks for your feedback, it really matters to us to know what you think about the platform so that we can improve it! Speaking about improvements, we're actually working on the feature you are talking about. Uploading a document to a profile should be possible next year!

AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Very easy to use, works seamlessly, has a great interface and a great team behind it. Review collected by and hosted on G2.com.

What do you dislike?

internal messaging between attendees could improve. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

great app for attendees at the summits we organize to engage amongst each other to generate business leads. Review collected by and hosted on G2.com.

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AI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Connections with other attendees. Good agenda mechanism. Review collected by and hosted on G2.com.

What do you dislike?

Need better segmentation when sending reminder emails. Limited currently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Event information. Connecting attendees/ sponsors / Speakers. Review collected by and hosted on G2.com.

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