# Pendo vs Userpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Pendo excels in providing a comprehensive view of customer behavior, with users appreciating its ability to track how customers interact with products. One user noted, "I like Pendo for its easy-to-use platform and capabilities, which help in tracking how our customers use our products and features."
- **Users say** that Userpilot shines in onboarding and user engagement, particularly for its audience segmentation features. A reviewer mentioned, "I really find the audience segmentation helpful and easy to use," highlighting its effectiveness in catering to diverse client types.
- **According to verified reviews** , Pendo's implementation process is often praised for its intuitiveness, with users noting that they can easily understand the platform's functionalities. One user expressed, "I like how easy it is to use, and as a product manager, I also appreciate that I can clearly understand what’s happening behind the scenes."
- **Reviewers mention** that Userpilot provides a centralized solution for managing product experiences, which is particularly beneficial for teams looking to streamline their onboarding processes. A user stated, "Userpilot has been a game changer for how I manage product experience and user onboarding."
- **G2 reviewers highlight** that while Pendo offers robust analytics capabilities, it may not always meet specific workflow needs as seamlessly as Userpilot. Users have noted some configuration challenges with Pendo, which could impact its usability for certain teams.
- **Users report** that the quality of support from Userpilot is notably higher, with many praising the responsiveness and helpfulness of their support team. One reviewer remarked on the positive experience, stating, "I love Pendo as a company for the reps, the culture, and the support," indicating a strong customer relationship.



| | Pendo | Userpilot | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,785 | 984 | 
| **Largest Market Segment** | Mid-Market (61.3% of reviews) | Mid-Market (55.9% of reviews) | 
| **Entry Level Price** | Free | Starting at $249.00 | 

---
## Top Pros & Cons

### Pendo

Pros:
- Ease of Use (190 reviews)
- Insights (165 reviews)

Cons:
- Missing Features (67 reviews)
- Limitations (63 reviews)

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

---
## Ratings Comparison
| Rating | Pendo | Userpilot | 
|---|---|---|
  | **Meets Requirements** | 8.5 (1209 reviews) | 8.8 (787 reviews) | 
  | **Ease of Use** | 8.2 (1282 reviews) | 8.6 (846 reviews) | 
  | **Ease of Setup** | 7.9 (609 reviews) | 8.6 (639 reviews) | 
  | **Ease of Admin** | 8.5 (561 reviews) | 8.7 (353 reviews) | 
  | **Quality of Support** | 8.5 (1053 reviews) | 9.5 (711 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (536 reviews) | 9.3 (349 reviews) | 
  | **Product Direction (% positive)** | 8.5 (1122 reviews) | 9.4 (800 reviews) | 

---
## Pricing

### Pendo

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.

Key Features:
- Product analytics
- In-app guides
- Net Promoter Score (NPS)  

[Browse all 5 editions](https://www.g2.com/products/pendo-io-pendo/pricing)

#### Free Trial

Yes

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.0/10 | 604 |
| **Userpilot** | N/A | N/A |

#### Metrics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.7 (456 reviews) | Not enough data | 
| **Engagement** | 8.7 (473 reviews) | Not enough data | 
| **Entry and Exit Pages** | 8.4 (420 reviews) | Not enough data | 
| **Standard Event Tracking** | 8.8 (466 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.5 (423 reviews) | Not enough data | 
| **Retention** | 8.2 (395 reviews) | Not enough data | 
| **Return** | 8.2 (357 reviews) | Not enough data | 
| **Conversions** | 8.2 (334 reviews) | Not enough data | 
| **Funnels** | 8.3 (396 reviews) | Not enough data | 

#### Reporting

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Real-Time Reporting** | 8.4 (462 reviews) | Not enough data | 
| **Trending** | 8.5 (427 reviews) | Not enough data | 
| **Retroactive Reporting** | 8.7 (436 reviews) | Not enough data | 
| **Segmentation** | 8.7 (469 reviews) | Not enough data | 
| **Mobile Reporting** | 7.8 (262 reviews) | Not enough data | 
| **Unification Across Devices** | 8.1 (284 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.2 (449 reviews) | Not enough data | 

#### Other

| Feature | Pendo | Userpilot | 
|---|---|---|
| **User Data** | 8.7 (439 reviews) | Not enough data | 
| **Site Search Reporting** | 8.0 (305 reviews) | Not enough data | 
| **Load Time Monitoring** | 7.5 (262 reviews) | Not enough data | 
| **Campaign Tracking** | 7.9 (271 reviews) | Not enough data | 
| **E-Commerce** | 7.2 (195 reviews) | Not enough data | 
| **Promotional Messages** | 8.5 (343 reviews) | Not enough data | 
| **Administration Alerts** | 8.2 (297 reviews) | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (11 reviews) | Not enough data | 
| **Decision Making** | 5.8 (11 reviews) | Not enough data | 

#### Administration

| Feature | Pendo | Userpilot | 
|---|---|---|
| **API / Integrations** | 8.1 (379 reviews) | Not enough data | 
| **QA Testing** | 7.9 (295 reviews) | Not enough data | 
| **Performance and Reliability** | 8.7 (421 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.5 (453 reviews) | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.4/10 | 156 |
| **Userpilot** | N/A | N/A |

#### User Identification

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Demographics** | 7.9 (109 reviews) | Not enough data | 
| **User Segmentation** | 8.5 (136 reviews) | Not enough data | 
| **Geolocation** | 8.0 (103 reviews) | Not enough data | 

#### Tracking & Reporting

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Custom Event Tracking** | 8.5 (125 reviews) | Not enough data | 
| **Real-Time Insights** | 8.5 (131 reviews) | Not enough data | 
| **Attribution** | 8.3 (108 reviews) | Not enough data | 
| **Dashboard** | 8.5 (142 reviews) | Not enough data | 
| **User Path Tracking** | 8.5 (133 reviews) | Not enough data | 
| **User Activity History** | 8.7 (137 reviews) | Not enough data | 

#### Metrics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Engagement** | 8.8 (83 reviews) | Not enough data | 
| **Exit Tracking** | 8.4 (64 reviews) | Not enough data | 
| **Retention** | 8.4 (72 reviews) | Not enough data | 
| **Return** | 8.3 (69 reviews) | Not enough data | 
| **Conversions** | 8.4 (66 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.0/10 | 26 |
| **Userpilot** | 7.4/10 | 43 |

#### User Behavior

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Click Tracking** | 9.1 (23 reviews) | 8.6 (42 reviews) | 
| **Mouse Movement ** | 8.0 (22 reviews) | 7.6 (38 reviews) | 
| **Frustration Tracking** | 8.6 (23 reviews) | 6.9 (38 reviews) | 

#### A/B Testing 

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Error and Bug Tracking** | 7.4 (19 reviews) | 6.5 (33 reviews) | 
| **Split URL Testing** | 7.0 (19 reviews) | 6.4 (31 reviews) | 
| **Data Analysis** | 8.8 (21 reviews) | 8.5 (38 reviews) | 
| **Notes** | 6.8 (19 reviews) | 7.0 (30 reviews) | 

#### Visitor Information

| Feature | Pendo | Userpilot | 
|---|---|---|
| **User Identification** | 7.9 (21 reviews) | 8.9 (37 reviews) | 
| **Search Box** | 8.0 (19 reviews) | 8.3 (35 reviews) | 

#### Agentic AI - Session Replay

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.3/10 | 432 |
| **Userpilot** | 8.5/10 | 635 |

#### User Analysis

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Survey Implementation** | 8.6 (345 reviews) | 8.9 (557 reviews) | 
| **Data Analysis** | 8.5 (392 reviews) | 8.1 (564 reviews) | 

#### User Support

| Feature | Pendo | Userpilot | 
|---|---|---|
| **User Segmentation** | 8.5 (391 reviews) | 8.7 (584 reviews) | 
| **Multi-Language Support** | 7.6 (206 reviews) | 7.8 (478 reviews) | 
| **Behavior-responsive Messaging** | 8.0 (294 reviews) | 8.4 (508 reviews) | 

#### Walkthrough Type

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.1 (296 reviews) | 8.2 (498 reviews) | 
| **Text Bubble Walkthroughs** | 8.7 (363 reviews) | 8.9 (548 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Integration** | 8.2 (20 reviews) | 8.4 (105 reviews) | 
| **Communications** | 9.1 (23 reviews) | 9.1 (120 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Analytics** | 9.0 (24 reviews) | 8.7 (124 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Customer self-service** | 8.5 (17 reviews) | 8.8 (101 reviews) | 
| **In-app guidance** | 9.3 (26 reviews) | 9.2 (126 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Adaptive Learning** | 6.2 (10 reviews) | 7.7 (48 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.1/10 | 710 |
| **Userpilot** | 7.7/10 | 291 |

#### Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Account-Level Analytics** | 8.7 (585 reviews) | 8.6 (273 reviews) | 
| **User-Level Analytics** | 8.7 (634 reviews) | 8.6 (283 reviews) | 
| **Segmentation** | 8.6 (593 reviews) | 8.6 (279 reviews) | 
| **Funnels** | 8.2 (504 reviews) | 8.2 (271 reviews) | 
| **Alerts** | 7.9 (408 reviews) | 7.7 (252 reviews) | 
| **Multi-Product Analytics** | 8.2 (441 reviews) | 7.8 (245 reviews) | 
| **User Scoring** | 8.0 (400 reviews) | 7.5 (242 reviews) | 
| **Integrations** | 7.9 (451 reviews) | 7.4 (248 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (27 reviews) | 6.7 (36 reviews) | 
| **Cross-system Integration** | 7.0 (25 reviews) | 6.7 (36 reviews) | 
| **Adaptive Learning** | 6.7 (22 reviews) | 7.1 (37 reviews) | 
| **Proactive Assistance** | 7.4 (21 reviews) | 6.9 (36 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | 10.0 (22 reviews) | Not enough data | 
| **Account level Analytics** | 10.0 (5 reviews) | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | 7.9 (8 reviews) | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | N/A | N/A |
| **Userpilot** | 7.9/10 | 243 |

#### Survey Management

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.5 (229 reviews) | 
| **Question Types** | Not enough data | 8.6 (223 reviews) | 
| **Templates** | Not enough data | 8.2 (222 reviews) | 
| **Survey Distribution** | Not enough data | 7.6 (214 reviews) | 

#### Survey Customization

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (214 reviews) | 
| **Branding** | Not enough data | 8.5 (226 reviews) | 
| **Multimedia Support** | Not enough data | 8.0 (214 reviews) | 
| **Multilingual Surveys** | Not enough data | 7.6 (200 reviews) | 

#### Survey Insights

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.2 (214 reviews) | 
| **BI Tools Integration** | Not enough data | 7.2 (193 reviews) | 
| **Data Exporting** | Not enough data | 8.1 (212 reviews) | 
| **Permissions** | Not enough data | 8.3 (205 reviews) | 

#### Agentic AI - Survey

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (21 reviews) | 
| **Decision Making** | Not enough data | 7.1 (21 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.4/10 | 92 |
| **Userpilot** | N/A | N/A |

#### Metrics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Engagement** | 8.8 (83 reviews) | Not enough data | 
| **Exit Tracking** | 8.4 (64 reviews) | Not enough data | 
| **Retention** | 8.4 (72 reviews) | Not enough data | 
| **Return** | 8.3 (69 reviews) | Not enough data | 
| **Conversions** | 8.4 (66 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to Pendo (2):** [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)

**Unique to Userpilot (1):** [Survey Software](https://www.g2.com/categories/survey)


---
## Reviewer Demographics

### By Company Size

| Segment | Pendo | Userpilot | 
|---|---|---|
| **Small-Business** | 17.5% | 39.3% | 
| **Mid-Market** | 61.3% | 55.9% | 
| **Enterprise** | 21.2% | 4.8% | 

### By Industry

#### Pendo

- **Computer Software:** 32.6%
- **Information Technology and Services:** 15.1%
- **Marketing and Advertising:** 6.9%
- **Financial Services:** 4.4%
- **Hospital & Health Care:** 3.3%
- **Education Management:** 2.3%
- **Human Resources:** 1.9%
- **Computer & Network Security:** 1.8%
- **Higher Education:** 1.6%
- **Transportation/Trucking/Railroad:** 1.6%
- **Other:** 28.3%

#### Userpilot

- **Computer Software:** 37.0%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.6%
- **Internet:** 4.3%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 2.0%
- **Human Resources:** 1.9%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.4%

---
## Alternatives

### Alternatives to Pendo

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2889 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2358 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1356 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (631 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1050 reviews)

### Alternatives to Userpilot

- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (528 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (763 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (559 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (353 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1356 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2889 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1588 reviews)

---
## Top Discussions

### Pendo

- Title: [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) — 2 comments, 2 upvotes
  > **Top comment:** "Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is..."
- Title: [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) — 1 comment
  > **Top comment:** "With a Digital Adoption Platform such as Whatfix, you can place a widget called a User Action on the feature. Then every time a user clicks on the feature it..."
- Title: [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) — 1 comment
  > **Top comment:** "In software terms, a feature refers to a specific functionality or capability that is designed and implemented within a software application. Features are..."
- Title: [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) — 1 comment
  > **Top comment:** "User analytics and on-screen messages / guides."
- Title: [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) — 1 comment, 1 upvote
  > **Top comment:** "Right now all of our local user groups are in person and do not have a virtual element as it will not be a great experience for those attending..."

### Userpilot

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pendo-io-pendo-vs-userpilot)