Compare Pendo and Userpilot 
Featured Products
At a Glance
Market Segments
Mid-Market (61.5% of reviews)
Mid-Market (56.5% of reviews)
Entry-Level Pricing
Free
Starting at $249.00
Pendo
Star Rating
(1,757)4.4 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansUserpilot
Star Rating
(973)4.6 out of 5
Market Segments
Mid-Market (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing a comprehensive view of customer behavior, with users appreciating its ability to track how customers interact with products. One user noted, "I like Pendo for its easy-to-use platform and capabilities, which help in tracking how our customers use our products and features."
- Users say that Userpilot shines in onboarding and user engagement, particularly for its audience segmentation features. A reviewer mentioned, "I really find the audience segmentation helpful and easy to use," highlighting its effectiveness in catering to diverse client types.
- According to verified reviews, Pendo's implementation process is often praised for its intuitiveness, with users noting that they can easily understand the platform's functionalities. One user expressed, "I like how easy it is to use, and as a product manager, I also appreciate that I can clearly understand what’s happening behind the scenes."
- Reviewers mention that Userpilot provides a centralized solution for managing product experiences, which is particularly beneficial for teams looking to streamline their onboarding processes. A user stated, "Userpilot has been a game changer for how I manage product experience and user onboarding."
- G2 reviewers highlight that while Pendo offers robust analytics capabilities, it may not always meet specific workflow needs as seamlessly as Userpilot. Users have noted some configuration challenges with Pendo, which could impact its usability for certain teams.
- Users report that the quality of support from Userpilot is notably higher, with many praising the responsiveness and helpfulness of their support team. One reviewer remarked on the positive experience, stating, "I love Pendo as a company for the reps, the culture, and the support," indicating a strong customer relationship.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
Pendo
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.5
1,207
8.8
773
Ease of Use
8.2
1,261
8.6
830
Ease of Setup
7.9
605
8.6
623
Ease of Admin
8.5
561
8.7
352
Quality of Support
8.5
1,053
9.5
698
Has the product been a good partner in doing business?
8.9
536
9.3
348
Product Direction (% positive)
8.5
1,121
9.4
787
Features by Category
Metrics
8.7
455
Not enough data
8.7
474
Not enough data
8.4
420
Not enough data
8.8
467
Not enough data
8.5
424
Not enough data
8.2
396
Not enough data
8.2
358
Not enough data
8.2
335
Not enough data
8.3
396
Not enough data
Reporting
8.4
463
Not enough data
8.5
428
Not enough data
8.7
437
Not enough data
8.7
470
Not enough data
7.8
263
Not enough data
8.1
285
Not enough data
8.2
450
Not enough data
Other
8.7
440
Not enough data
8.0
306
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
196
Not enough data
8.5
344
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
14
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
Administration
8.1
380
Not enough data
7.9
296
Not enough data
8.8
422
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
143
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
24
8.6
41
8.1
23
7.6
38
8.6
24
6.8
37
A/B Testing
7.5
20
6.5
33
7.2
20
6.4
31
8.9
22
8.4
37
6.9
20
7.0
30
Visitor Information
8.0
22
8.9
37
8.1
20
8.3
35
Agentic AI - Session Replay
7.7
5
5.2
7
User Analysis
8.6
346
8.9
552
8.5
393
8.1
563
User Support
8.5
392
8.7
581
7.6
207
7.7
477
8.0
295
8.4
507
Walkthrough Type
8.1
297
8.2
498
8.7
364
8.9
547
Platform Basics - Digital Adoption Platform
8.3
21
8.5
103
9.2
24
9.0
117
Analytics - Digital Adoption Platform
9.0
25
8.7
116
Functions - Digital Adoption Platform
8.6
18
8.8
101
9.3
27
9.1
118
Agentic AI - Digital Adoption Platform
6.5
11
7.8
49
Product Analytics
8.7
585
8.6
274
8.7
632
8.6
280
8.6
594
8.6
278
8.2
504
8.2
267
8.0
409
7.7
252
8.2
442
7.8
245
8.0
401
7.5
242
7.9
451
7.4
248
Agentic AI - Product Analytics
6.5
28
6.5
37
7.1
26
6.7
36
6.8
23
7.1
37
7.5
22
6.9
37
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
10.0
18
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
8.3
6
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.5
226
Not enough data
8.6
221
Not enough data
8.2
219
Not enough data
7.6
213
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
224
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
212
Not enough data
7.2
193
Not enough data
8.1
211
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
7.0
22
Not enough data
6.7
21
Not enough data
7.1
21
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Categories
Categories
Shared Categories
Pendo and Userpilot are categorized as Product Analytics, Digital Adoption Platform, and Session Replay
Unique Categories
Pendo is categorized as Mobile App Analytics and Digital Analytics
Userpilot is categorized as Survey
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.8%
Information Technology and Services
15.1%
Marketing and Advertising
6.9%
Financial Services
4.4%
Hospital & Health Care
3.2%
Other
37.5%
Computer Software
37.2%
Information Technology and Services
15.6%
Financial Services
5.7%
Internet
4.3%
Marketing and Advertising
3.2%
Other
34.0%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
Userpilot has no discussions with answers
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