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Compare Pendo and Userpilot 
At a Glance
Market Segments
Mid-Market (62.7% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
Free
Starting at $249.00
Pendo
Star Rating
(1,565)4.4 out of 5
Market Segments
Mid-Market (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansUserpilot
Star Rating
(933)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing detailed analytics, particularly with its "Feature Use" metrics, allowing users to track interactions with specific UI elements effectively. This level of insight is appreciated by users who value data-driven decision-making.
- Users say that Userpilot stands out for its intuitive interface and ease of implementation. Many reviewers highlight the seamless integration of its Chrome extension, which enhances user experience and simplifies the onboarding process.
- According to verified reviews, Pendo's in-app experience is highly customizable, which users find beneficial for tailoring their platform to meet specific user needs. This flexibility is a significant advantage for teams looking to enhance user engagement.
- Reviewers mention that Userpilot provides unparalleled insights into user activity and feature adoption, making it a valuable tool for product managers. Users appreciate the retention and time spent metrics, which help them understand user engagement more deeply.
- G2 reviewers highlight that while Pendo has a strong focus on analytics, some users feel it could improve in areas like customer support, where Userpilot receives notably higher ratings. This difference may influence teams that prioritize responsive support.
- Users report that both platforms have their strengths, but Userpilot's overall user satisfaction is reflected in its higher ratings for ease of use and setup. This makes it a compelling choice for teams looking for a straightforward solution with robust support.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
Pendo
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.5
1,197
8.8
758
Ease of Use
8.2
1,211
8.6
815
Ease of Setup
7.9
568
8.6
611
Ease of Admin
8.5
556
8.7
348
Quality of Support
8.5
1,045
9.5
683
Has the product been a good partner in doing business?
8.9
532
9.3
344
Product Direction (% positive)
8.5
1,112
9.4
776
Features by Category
Metrics
8.7
455
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
423
Not enough data
8.2
395
Not enough data
8.2
358
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
468
Not enough data
7.8
263
Not enough data
8.1
285
Not enough data
8.2
450
Not enough data
Other
8.7
439
Not enough data
8.0
306
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
196
Not enough data
8.5
342
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
14
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
Administration
8.1
378
Not enough data
7.9
296
Not enough data
8.8
421
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
143
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
8.5
40
8.1
23
7.6
38
8.6
23
6.8
37
A/B Testing
7.5
20
6.5
33
7.2
20
6.4
31
8.8
21
8.3
35
6.9
20
7.0
30
Visitor Information
8.0
22
8.9
36
8.1
20
8.2
34
Agentic AI - Session Replay
7.7
5
5.2
7
User Analysis
8.6
345
8.9
547
8.5
391
8.1
554
User Support
8.5
392
8.7
575
7.6
208
7.7
476
8.0
296
8.4
506
Walkthrough Type
8.1
298
8.2
497
8.7
365
8.9
546
Platform Basics - Digital Adoption Platform
8.6
20
8.5
101
9.0
22
9.0
116
Analytics - Digital Adoption Platform
9.1
23
8.6
112
Functions - Digital Adoption Platform
8.6
19
8.8
98
9.1
23
9.1
116
Agentic AI - Digital Adoption Platform
6.5
11
7.8
49
Product Analytics
8.7
582
8.6
270
8.7
614
8.6
275
8.6
591
8.6
274
8.2
502
8.2
266
8.0
410
7.7
251
8.2
442
7.8
245
8.0
402
7.5
241
7.9
445
7.4
248
Agentic AI - Product Analytics
6.6
25
6.5
37
7.1
26
6.7
36
6.9
24
7.1
37
7.5
23
6.9
37
Survey Management
Not enough data
8.5
224
Not enough data
8.6
220
Not enough data
8.2
219
Not enough data
7.5
212
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
222
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
210
Not enough data
7.2
193
Not enough data
8.1
208
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
6.8
21
Not enough data
6.7
21
Not enough data
7.1
21
Communication
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Not enough data
Planning
7.1
231
Not enough data
7.1
223
Not enough data
6.6
198
Not enough data
7.6
235
Not enough data
7.2
210
Not enough data
Workflow Management
7.3
244
Not enough data
7.6
251
Not enough data
6.7
198
Not enough data
7.0
210
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Variation Testing
8.4
56
Not enough data
7.8
56
Not enough data
8.1
60
Not enough data
8.4
67
Not enough data
8.2
64
Not enough data
7.9
57
Not enough data
Reporting
8.6
85
Not enough data
8.7
88
Not enough data
Personalization
8.7
75
Not enough data
8.7
74
Not enough data
8.9
67
Not enough data
Administration
8.1
77
Not enough data
8.0
67
Not enough data
8.4
86
Not enough data
8.6
92
Not enough data
Categories
Categories
Shared Categories
Pendo and Userpilot are categorized as Digital Adoption Platform, Product Analytics, and Session Replay
Unique Categories
Pendo is categorized as Digital Analytics, Product Management, Mobile App Analytics, and Mobile App Optimization
Userpilot is categorized as Survey
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
15.4%
Marketing and Advertising
7.1%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.7%
Computer Software
37.4%
Information Technology and Services
15.6%
Financial Services
5.7%
Internet
4.4%
Marketing and Advertising
3.4%
Other
33.5%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
Userpilot has no discussions with answers
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