# Pendo vs Userpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Pendo excels in providing comprehensive analytics, with users appreciating its ability to deliver insights without needing to know all the questions upfront. This feature allows teams to understand user behavior deeply, making it a strong choice for those focused on data-driven decision-making.
- **Users say** that Userpilot stands out for its **ease of use** and exceptional customer support. Reviewers highlight the platform's intuitive interface and the dedication of the support team, which helps users navigate challenges effectively and enhances the overall experience.
- **According to verified reviews** , Pendo's implementation process is often praised for its speed and efficiency. Users mention that the dashboards are easy to assemble, which can significantly reduce the time to value for teams looking to leverage product analytics quickly.
- **Reviewers mention** that Userpilot's out-of-the-box analytics provide valuable insights, particularly for identifying power users. This feature allows teams to engage with their most active users directly, fostering a more personalized approach to customer interaction.
- **G2 reviewers highlight** that while Pendo offers robust analytics capabilities, some users find it challenging to configure the tool to fit their specific workflows. This can lead to a steeper learning curve for teams that require tailored solutions.
- **Users report** that while Pendo has a strong overall satisfaction score, Userpilot's focus on capturing timely feedback has transformed how teams gather user insights, moving away from less effective email surveys to more immediate in-app feedback mechanisms.



| | Pendo | Userpilot | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,806 | 999 | 
| **Largest Market Segment** | Mid-Market (61.4% of reviews) | Mid-Market (55.7% of reviews) | 
| **Entry Level Price** | Free | Starting at $249.00 | 

---
## Top Pros & Cons

### Pendo

Pros:
- Ease of Use (190 reviews)
- Insights (165 reviews)

Cons:
- Missing Features (67 reviews)
- Limitations (60 reviews)

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

---
## Ratings Comparison
| Rating | Pendo | Userpilot | 
|---|---|---|
  | **Meets Requirements** | 8.5 (1211 reviews) | 8.8 (797 reviews) | 
  | **Ease of Use** | 8.2 (1306 reviews) | 8.6 (857 reviews) | 
  | **Ease of Setup** | 7.9 (610 reviews) | 8.6 (649 reviews) | 
  | **Ease of Admin** | 8.5 (562 reviews) | 8.7 (355 reviews) | 
  | **Quality of Support** | 8.5 (1053 reviews) | 9.4 (720 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (537 reviews) | 9.3 (351 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1124 reviews) | 9.4 (809 reviews) | 

---
## Pricing

### Pendo

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.

Key Features:
- Product analytics
- In-app guides
- Net Promoter Score (NPS)  

[Browse all 5 editions](https://www.g2.com/products/pendo-io-pendo/pricing)

#### Free Trial

Yes

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.0/10 | 604 |
| **Userpilot** | N/A | N/A |

#### Metrics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.7 (456 reviews) | Not enough data | 
| **Engagement** | 8.7 (473 reviews) | Not enough data | 
| **Entry and Exit Pages** | 8.4 (420 reviews) | Not enough data | 
| **Standard Event Tracking** | 8.8 (466 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.5 (423 reviews) | Not enough data | 
| **Retention** | 8.2 (395 reviews) | Not enough data | 
| **Return** | 8.2 (357 reviews) | Not enough data | 
| **Conversions** | 8.2 (334 reviews) | Not enough data | 
| **Funnels** | 8.3 (396 reviews) | Not enough data | 

#### Reporting

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Real-Time Reporting** | 8.4 (462 reviews) | Not enough data | 
| **Trending** | 8.5 (427 reviews) | Not enough data | 
| **Retroactive Reporting** | 8.7 (436 reviews) | Not enough data | 
| **Segmentation** | 8.7 (469 reviews) | Not enough data | 
| **Mobile Reporting** | 7.8 (262 reviews) | Not enough data | 
| **Unification Across Devices** | 8.1 (284 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.2 (449 reviews) | Not enough data | 

#### Other

| Feature | Pendo | Userpilot | 
|---|---|---|
| **User Data** | 8.7 (439 reviews) | Not enough data | 
| **Site Search Reporting** | 8.0 (305 reviews) | Not enough data | 
| **Load Time Monitoring** | 7.5 (262 reviews) | Not enough data | 
| **Campaign Tracking** | 7.9 (271 reviews) | Not enough data | 
| **E-Commerce** | 7.2 (195 reviews) | Not enough data | 
| **Promotional Messages** | 8.5 (343 reviews) | Not enough data | 
| **Administration Alerts** | 8.2 (297 reviews) | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 5.8 (11 reviews) | Not enough data | 
| **Decision Making** | 5.8 (11 reviews) | Not enough data | 

#### Administration

| Feature | Pendo | Userpilot | 
|---|---|---|
| **API / Integrations** | 8.1 (379 reviews) | Not enough data | 
| **QA Testing** | 7.9 (295 reviews) | Not enough data | 
| **Performance and Reliability** | 8.7 (421 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.5 (453 reviews) | Not enough data | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.4/10 | 156 |
| **Userpilot** | N/A | N/A |

#### User Identification

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Demographics** | 7.9 (109 reviews) | Not enough data | 
| **User Segmentation** | 8.5 (136 reviews) | Not enough data | 
| **Geolocation** | 8.0 (103 reviews) | Not enough data | 

#### Tracking & Reporting

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Custom Event Tracking** | 8.5 (125 reviews) | Not enough data | 
| **Real-Time Insights** | 8.5 (131 reviews) | Not enough data | 
| **Attribution** | 8.3 (108 reviews) | Not enough data | 
| **Dashboard** | 8.5 (142 reviews) | Not enough data | 
| **User Path Tracking** | 8.5 (133 reviews) | Not enough data | 
| **User Activity History** | 8.7 (137 reviews) | Not enough data | 

#### Metrics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Engagement** | 8.8 (83 reviews) | Not enough data | 
| **Exit Tracking** | 8.4 (64 reviews) | Not enough data | 
| **Retention** | 8.4 (72 reviews) | Not enough data | 
| **Return** | 8.3 (69 reviews) | Not enough data | 
| **Conversions** | 8.4 (66 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.0/10 | 26 |
| **Userpilot** | 7.4/10 | 43 |

#### User Behavior

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Click Tracking** | 9.1 (23 reviews) | 8.6 (42 reviews) | 
| **Mouse Movement ** | 8.0 (22 reviews) | 7.6 (38 reviews) | 
| **Frustration Tracking** | 8.6 (23 reviews) | 6.9 (38 reviews) | 

#### A/B Testing 

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Error and Bug Tracking** | 7.4 (19 reviews) | 6.5 (33 reviews) | 
| **Split URL Testing** | 7.0 (19 reviews) | 6.4 (31 reviews) | 
| **Data Analysis** | 8.8 (21 reviews) | 8.5 (38 reviews) | 
| **Notes** | 6.8 (19 reviews) | 7.0 (30 reviews) | 

#### Visitor Information

| Feature | Pendo | Userpilot | 
|---|---|---|
| **User Identification** | 7.9 (21 reviews) | 8.9 (37 reviews) | 
| **Search Box** | 8.0 (19 reviews) | 8.3 (35 reviews) | 

#### Agentic AI - Session Replay

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.3/10 | 435 |
| **Userpilot** | 8.6/10 | 646 |

#### User Analysis

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Survey Implementation** | 8.6 (345 reviews) | 8.9 (559 reviews) | 
| **Data Analysis** | 8.5 (392 reviews) | 8.2 (566 reviews) | 

#### User Support

| Feature | Pendo | Userpilot | 
|---|---|---|
| **User Segmentation** | 8.5 (391 reviews) | 8.7 (587 reviews) | 
| **Multi-Language Support** | 7.6 (206 reviews) | 7.8 (479 reviews) | 
| **Behavior-responsive Messaging** | 8.0 (294 reviews) | 8.4 (508 reviews) | 

#### Walkthrough Type

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.1 (296 reviews) | 8.2 (499 reviews) | 
| **Text Bubble Walkthroughs** | 8.7 (364 reviews) | 8.9 (548 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Integration** | 8.2 (20 reviews) | 8.5 (106 reviews) | 
| **Communications** | 9.2 (25 reviews) | 9.1 (125 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Analytics** | 8.9 (26 reviews) | 8.8 (132 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Customer self-service** | 8.6 (18 reviews) | 8.8 (102 reviews) | 
| **In-app guidance** | 9.3 (27 reviews) | 9.2 (133 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Adaptive Learning** | 6.2 (10 reviews) | 7.7 (48 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.1/10 | 710 |
| **Userpilot** | 7.7/10 | 291 |

#### Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Account-Level Analytics** | 8.7 (585 reviews) | 8.6 (273 reviews) | 
| **User-Level Analytics** | 8.7 (633 reviews) | 8.6 (283 reviews) | 
| **Segmentation** | 8.6 (593 reviews) | 8.6 (279 reviews) | 
| **Funnels** | 8.2 (504 reviews) | 8.2 (271 reviews) | 
| **Alerts** | 7.9 (408 reviews) | 7.7 (252 reviews) | 
| **Multi-Product Analytics** | 8.2 (441 reviews) | 7.8 (245 reviews) | 
| **User Scoring** | 8.0 (400 reviews) | 7.5 (242 reviews) | 
| **Integrations** | 7.9 (451 reviews) | 7.4 (248 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (27 reviews) | 6.7 (36 reviews) | 
| **Cross-system Integration** | 7.0 (25 reviews) | 6.7 (36 reviews) | 
| **Adaptive Learning** | 6.7 (22 reviews) | 7.1 (37 reviews) | 
| **Proactive Assistance** | 7.4 (21 reviews) | 6.9 (36 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | 10.0 (21 reviews) | Not enough data | 
| **Account level Analytics** | 10.0 (5 reviews) | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | 7.9 (8 reviews) | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | N/A | N/A |
| **Userpilot** | 7.9/10 | 245 |

#### Survey Management

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.5 (231 reviews) | 
| **Question Types** | Not enough data | 8.7 (224 reviews) | 
| **Templates** | Not enough data | 8.3 (223 reviews) | 
| **Survey Distribution** | Not enough data | 7.6 (214 reviews) | 

#### Survey Customization

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (215 reviews) | 
| **Branding** | Not enough data | 8.5 (226 reviews) | 
| **Multimedia Support** | Not enough data | 8.0 (214 reviews) | 
| **Multilingual Surveys** | Not enough data | 7.6 (201 reviews) | 

#### Survey Insights

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.2 (215 reviews) | 
| **BI Tools Integration** | Not enough data | 7.2 (193 reviews) | 
| **Data Exporting** | Not enough data | 8.1 (213 reviews) | 
| **Permissions** | Not enough data | 8.3 (206 reviews) | 

#### Agentic AI - Survey

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (21 reviews) | 
| **Decision Making** | Not enough data | 7.3 (22 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Pendo** | 8.4/10 | 92 |
| **Userpilot** | N/A | N/A |

#### Metrics

| Feature | Pendo | Userpilot | 
|---|---|---|
| **Engagement** | 8.8 (83 reviews) | Not enough data | 
| **Exit Tracking** | 8.4 (64 reviews) | Not enough data | 
| **Retention** | 8.4 (72 reviews) | Not enough data | 
| **Return** | 8.3 (69 reviews) | Not enough data | 
| **Conversions** | 8.4 (66 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to Pendo (2):** [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics)

**Unique to Userpilot (1):** [Survey Software](https://www.g2.com/categories/survey)


---
## Reviewer Demographics

### By Company Size

| Segment | Pendo | Userpilot | 
|---|---|---|
| **Small-Business** | 17.5% | 39.4% | 
| **Mid-Market** | 61.4% | 55.7% | 
| **Enterprise** | 21.1% | 4.9% | 

### By Industry

#### Pendo

- **Computer Software:** 32.5%
- **Information Technology and Services:** 15.0%
- **Marketing and Advertising:** 6.8%
- **Financial Services:** 4.4%
- **Hospital & Health Care:** 3.3%
- **Education Management:** 2.5%
- **Human Resources:** 1.9%
- **Computer & Network Security:** 1.8%
- **E-Learning:** 1.6%
- **Logistics and Supply Chain:** 1.5%
- **Other:** 28.5%

#### Userpilot

- **Computer Software:** 37.0%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.6%
- **Internet:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 2.1%
- **Human Resources:** 1.8%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.3%

---
## Alternatives

### Alternatives to Pendo

- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1051 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2955 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2388 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1370 reviews)
- [Contentsquare](https://www.g2.com/products/contentsquare/reviews) — 4.6/5 stars (639 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1052 reviews)

### Alternatives to Userpilot

- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (549 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (771 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (571 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (359 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (356 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1370 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2955 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1604 reviews)

---
## Top Discussions

### Pendo

- Title: [Which integrations does Pendo support?](https://www.g2.com/discussions/integrations-0d945a1b-6d44-4202-97e3-b771b8c3f56b) — 2 comments, 2 upvotes
  > **Top comment:** "Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is..."
- Title: [How is feature adoption measured?](https://www.g2.com/discussions/how-is-feature-adoption-measured) — 1 comment
  > **Top comment:** "With a Digital Adoption Platform such as Whatfix, you can place a widget called a User Action on the feature. Then every time a user clicks on the feature it..."
- Title: [What is feature adoption?](https://www.g2.com/discussions/what-is-feature-adoption) — 1 comment
  > **Top comment:** "In software terms, a feature refers to a specific functionality or capability that is designed and implemented within a software application. Features are..."
- Title: [What is pendo used for?](https://www.g2.com/discussions/what-is-pendo-used-for) — 1 comment
  > **Top comment:** "User analytics and on-screen messages / guides."
- Title: [How can I participate remotely in a PUG?](https://www.g2.com/discussions/how-can-i-participate-remotely-in-a-pug) — 1 comment, 1 upvote
  > **Top comment:** "Right now all of our local user groups are in person and do not have a virtual element as it will not be a great experience for those attending..."

### Userpilot

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pendo-io-pendo-vs-userpilot)