Compare UserGuiding and Userpilot 
At a Glance
Market Segments
Small-Business (56.6% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
Free Trial
Starting at $249.00
UserGuiding
Star Rating
(756)4.7 out of 5
Market Segments
Small-Business (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansUserpilot
Star Rating
(970)4.6 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Userpilot excels in automating onboarding processes, with users highlighting its ability to create self-serve onboarding flows that guide users through essential steps. This feature addresses the common issue of users missing important product features, making it a strong choice for companies looking to enhance user engagement.
- Users say that UserGuiding stands out for its user-friendly configuration and design of guides. Reviewers appreciate the platform's suggestions based on user experience, which help streamline the onboarding process. This ease of use is particularly beneficial for teams that need to create clear onboarding guides quickly without technical expertise.
- According to verified reviews, Userpilot offers a robust capability for testing and optimizing onboarding flows. Users mention the platform's flexibility in adjusting steps and messaging, which is crucial for adapting to evolving product features. This agility can significantly enhance user experience and retention.
- Reviewers mention that UserGuiding provides a cost-effective solution for creating configuration guides, saving time for engineering teams. Users have noted that this feature reduces the need for direct customer support, allowing teams to focus on more complex issues while still ensuring customers receive the help they need.
- Users report that while Userpilot has a slightly lower ease of use rating compared to UserGuiding, it compensates with superior support quality. Reviewers have praised Userpilot's responsive customer service, which can be a deciding factor for teams that prioritize ongoing assistance during implementation and beyond.
- G2 reviewers highlight that UserGuiding's free trial option makes it an attractive choice for small businesses looking to explore digital adoption tools without upfront costs. This accessibility can be a significant advantage for startups or smaller teams that are budget-conscious but still want to enhance their user onboarding experience.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
UserGuiding
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.9
664
8.8
772
Ease of Use
9.1
683
8.6
829
Ease of Setup
8.9
616
8.6
623
Ease of Admin
9.1
410
8.7
352
Quality of Support
9.5
639
9.5
697
Has the product been a good partner in doing business?
9.4
399
9.3
348
Product Direction (% positive)
9.6
666
9.4
786
Features by Category
User Behavior
Not enough data
8.6
41
Not enough data
7.6
38
Not enough data
6.8
37
A/B Testing
Not enough data
6.5
33
Not enough data
6.4
31
Not enough data
8.4
37
Not enough data
7.0
30
Visitor Information
Not enough data
8.9
37
Not enough data
8.3
35
Agentic AI - Session Replay
Not enough data
5.2
7
User Analysis
8.9
396
8.9
552
8.5
404
8.1
563
User Support
8.7
404
8.7
581
8.4
365
7.7
477
8.4
381
8.4
507
Walkthrough Type
8.6
381
8.2
498
9.1
410
8.9
547
Platform Basics - Digital Adoption Platform
8.5
97
8.5
103
8.8
100
9.0
117
Analytics - Digital Adoption Platform
8.1
97
8.7
116
Functions - Digital Adoption Platform
8.5
97
8.8
101
8.6
102
9.1
118
Agentic AI - Digital Adoption Platform
7.3
83
7.8
49
Product Analytics
Not enough data
8.6
274
Not enough data
8.6
280
Not enough data
8.6
278
Not enough data
8.2
267
Not enough data
7.7
252
Not enough data
7.8
245
Not enough data
7.5
242
Not enough data
7.4
248
Agentic AI - Product Analytics
Not enough data
6.5
37
Not enough data
6.7
36
Not enough data
7.1
37
Not enough data
6.9
37
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.5
226
Not enough data
8.6
221
Not enough data
8.2
219
Not enough data
7.6
213
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
224
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
212
Not enough data
7.2
193
Not enough data
8.1
211
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
7.0
22
Not enough data
6.7
21
Not enough data
7.1
21
Generative AI
6.8
137
Not enough data
Self-Service Experience
8.9
369
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
355
Not enough data
Self-Service Platform
8.8
361
Not enough data
8.4
205
Not enough data
7.1
188
Not enough data
8.3
351
Not enough data
Agentic AI - Customer Self-Service
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
47
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.3
46
Not enough data
Categories
Categories
Shared Categories
UserGuiding and Userpilot are categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.2%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Accounting
3.8%
Financial Services
3.8%
Other
32.6%
Computer Software
37.2%
Information Technology and Services
15.6%
Financial Services
5.7%
Internet
4.3%
Marketing and Advertising
3.2%
Other
34.0%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Userpilot has no discussions with answers
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