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Compare UserGuiding and Userpilot 
At a Glance
Market Segments
Small-Business (56.7% of reviews)
Mid-Market (56.0% of reviews)
Entry-Level Pricing
Free Trial
Starting at $249.00
UserGuiding
Star Rating
(755)4.7 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansUserpilot
Star Rating
(930)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Userpilot excels in providing deep insights into platform usage and user activity, with users highlighting its ability to track feature adoption effectively. This capability is particularly appreciated by product leaders who rely on data-driven insights for decision-making.
- Users say that UserGuiding stands out for its user-friendly interface, making it easy to create in-app guides and product tours without any coding knowledge. This feature allows teams to onboard new users quickly, which is a significant advantage for businesses looking to enhance user engagement.
- Reviewers mention that while Userpilot offers robust analytics and user retention metrics, some users find its setup process slightly less intuitive compared to UserGuiding. This can lead to a steeper learning curve for new users who are not as tech-savvy.
- According to verified reviews, both platforms receive high marks for customer support, but Userpilot's support is often described as exceptionally responsive and helpful, which can be a crucial factor for teams needing quick assistance during implementation.
- Users highlight that UserGuiding's ability to create configuration guides saves time and reduces the need for direct customer support interactions, which is a significant benefit for teams looking to streamline their onboarding processes and reduce operational costs.
- G2 reviewers note that while Userpilot has a slight edge in overall satisfaction scores, UserGuiding's ease of use and setup is frequently praised, making it a strong contender for small businesses that prioritize quick deployment and straightforward functionality.
Pricing
Entry-Level Pricing
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
UserGuiding
Free Trial is available
Userpilot
Free Trial is available
Ratings
Meets Requirements
8.9
664
8.8
757
Ease of Use
9.1
683
8.6
814
Ease of Setup
8.9
616
8.6
610
Ease of Admin
9.1
410
8.7
348
Quality of Support
9.5
639
9.5
682
Has the product been a good partner in doing business?
9.4
399
9.3
344
Product Direction (% positive)
9.6
666
9.4
775
Features by Category
User Behavior
Not enough data
8.5
40
Not enough data
7.6
38
Not enough data
6.8
37
A/B Testing
Not enough data
6.5
33
Not enough data
6.4
31
Not enough data
8.3
35
Not enough data
7.0
30
Visitor Information
Not enough data
8.9
36
Not enough data
8.2
34
Agentic AI - Session Replay
Not enough data
5.2
7
User Analysis
8.9
395
8.9
547
8.5
403
8.1
553
User Support
8.7
405
8.7
575
8.4
365
7.7
476
8.4
381
8.4
506
Walkthrough Type
8.6
381
8.2
497
9.1
409
8.9
546
Platform Basics - Digital Adoption Platform
8.5
97
8.5
100
8.8
100
9.0
116
Analytics - Digital Adoption Platform
8.1
97
8.6
111
Functions - Digital Adoption Platform
8.5
97
8.8
98
8.7
103
9.1
116
Agentic AI - Digital Adoption Platform
7.3
83
7.8
49
Product Analytics
Not enough data
8.6
270
Not enough data
8.6
275
Not enough data
8.6
274
Not enough data
8.2
266
Not enough data
7.7
251
Not enough data
7.8
245
Not enough data
7.5
241
Not enough data
7.4
248
Agentic AI - Product Analytics
Not enough data
6.5
37
Not enough data
6.7
36
Not enough data
7.1
37
Not enough data
6.9
37
Survey Management
Not enough data
8.5
224
Not enough data
8.6
220
Not enough data
8.2
219
Not enough data
7.5
212
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
222
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
210
Not enough data
7.2
193
Not enough data
8.1
208
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
6.8
21
Not enough data
6.7
21
Not enough data
7.1
21
Generative AI
6.8
137
Not enough data
Self-Service Experience
8.9
369
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
355
Not enough data
Self-Service Platform
8.8
361
Not enough data
8.4
205
Not enough data
7.1
188
Not enough data
8.3
351
Not enough data
Agentic AI - Customer Self-Service
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
47
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.3
46
Not enough data
Categories
Categories
Shared Categories
UserGuiding and Userpilot are categorized as Digital Adoption Platform
Reviews
Reviewers' Company Size
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.4%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.8%
Accounting
3.7%
Other
32.6%
Computer Software
37.5%
Information Technology and Services
15.6%
Financial Services
5.8%
Internet
4.4%
Marketing and Advertising
3.4%
Other
33.4%
Discussions
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
Userpilot has no discussions with answers
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