# UserGuiding vs Userpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Userpilot excels in user engagement, with many praising its **intuitive onboarding tours** and seamless UI. Users have noted that it allows for quick implementation across teams, significantly enhancing customer relationships in just a few weeks.
- **Users say** that UserGuiding offers a user-friendly drag-and-drop interface, making it easy to create educational content. Reviewers appreciate how it simplifies the management of support materials, which is particularly beneficial for professionals like dieticians who need to organize health education content effectively.
- **According to verified reviews** , Userpilot has a higher overall satisfaction score, reflecting its strong performance in areas like **customer support** and **user activity data collection**. Users have highlighted the invaluable insights gained from its NPS function, which is easy to customize.
- **Reviewers mention** that while UserGuiding has a slightly higher star rating, it faces challenges in areas like **data analysis** and **in-app guidance**. Users have noted that while it provides good survey responses, it may not offer the same depth of analytics as Userpilot.
- **Users report** that Userpilot's quality of support is exceptional, with many highlighting the responsiveness and helpfulness of the support team. This has been a significant factor in their positive experiences, especially during the onboarding process.
- **G2 reviewers indicate** that UserGuiding's free trial option is a major draw for small businesses, allowing them to explore the platform without upfront costs. However, some users feel that this may limit the depth of features available compared to Userpilot's more comprehensive offerings for mid-market companies.



| | UserGuiding | Userpilot | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 767 | 996 | 
| **Largest Market Segment** | Small-Business (56.7% of reviews) | Mid-Market (55.6% of reviews) | 
| **Entry Level Price** | Free Trial | Starting at $249.00 | 

---
## Top Pros & Cons

### UserGuiding

Pros:
- Ease of Use (126 reviews)
- Customer Support (78 reviews)

Cons:
- Limited Customization (28 reviews)
- Missing Features (17 reviews)

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

---
## Ratings Comparison
| Rating | UserGuiding | Userpilot | 
|---|---|---|
  | **Meets Requirements** | 8.9 (671 reviews) | 8.8 (796 reviews) | 
  | **Ease of Use** | 9.1 (691 reviews) | 8.6 (856 reviews) | 
  | **Ease of Setup** | 8.9 (625 reviews) | 8.6 (648 reviews) | 
  | **Ease of Admin** | 9.1 (410 reviews) | 8.7 (354 reviews) | 
  | **Quality of Support** | 9.5 (645 reviews) | 9.4 (719 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (399 reviews) | 9.3 (350 reviews) | 
  | **Product Direction (% positive)** | 9.6 (671 reviews) | 9.4 (808 reviews) | 

---
## Pricing

### UserGuiding

#### Entry-Level Pricing

Plan: Free Trial

Price: Free Trial

Description: 14-day free trial, no credit-card needed!

Key Features:
- All Professional Plan Features are included in the Free Trial

[Browse all 4 editions](https://www.g2.com/products/userguiding/pricing)

#### Free Trial

Yes

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | N/A | N/A |
| **Userpilot** | 7.4/10 | 43 |

#### User Behavior

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Click Tracking** | Not enough data | 8.6 (42 reviews) | 
| **Mouse Movement ** | Not enough data | 7.6 (38 reviews) | 
| **Frustration Tracking** | Not enough data | 6.9 (38 reviews) | 

#### A/B Testing 

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | 6.5 (33 reviews) | 
| **Split URL Testing** | Not enough data | 6.4 (31 reviews) | 
| **Data Analysis** | Not enough data | 8.5 (38 reviews) | 
| **Notes** | Not enough data | 7.0 (30 reviews) | 

#### Visitor Information

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **User Identification** | Not enough data | 8.9 (37 reviews) | 
| **Search Box** | Not enough data | 8.3 (35 reviews) | 

#### Agentic AI - Session Replay

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | 8.5/10 | 447 |
| **Userpilot** | 8.5/10 | 645 |

#### User Analysis

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Survey Implementation** | 9.0 (402 reviews) | 8.9 (559 reviews) | 
| **Data Analysis** | 8.5 (406 reviews) | 8.2 (566 reviews) | 

#### User Support

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **User Segmentation** | 8.7 (406 reviews) | 8.7 (587 reviews) | 
| **Multi-Language Support** | 8.4 (367 reviews) | 7.8 (479 reviews) | 
| **Behavior-responsive Messaging** | 8.4 (383 reviews) | 8.4 (508 reviews) | 

#### Walkthrough Type

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Audio-visual Walkthroughs** | 8.6 (383 reviews) | 8.2 (499 reviews) | 
| **Text Bubble Walkthroughs** | 9.1 (411 reviews) | 8.9 (548 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Integration** | 8.5 (100 reviews) | 8.5 (106 reviews) | 
| **Communications** | 8.8 (110 reviews) | 9.1 (125 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Analytics** | 8.1 (99 reviews) | 8.7 (131 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Customer self-service** | 8.6 (100 reviews) | 8.8 (102 reviews) | 
| **In-app guidance** | 8.6 (107 reviews) | 9.2 (133 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Adaptive Learning** | 7.4 (85 reviews) | 7.7 (48 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | N/A | N/A |
| **Userpilot** | 7.7/10 | 291 |

#### Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.6 (273 reviews) | 
| **User-Level Analytics** | Not enough data | 8.6 (283 reviews) | 
| **Segmentation** | Not enough data | 8.6 (279 reviews) | 
| **Funnels** | Not enough data | 8.2 (271 reviews) | 
| **Alerts** | Not enough data | 7.7 (252 reviews) | 
| **Multi-Product Analytics** | Not enough data | 7.8 (245 reviews) | 
| **User Scoring** | Not enough data | 7.5 (242 reviews) | 
| **Integrations** | Not enough data | 7.4 (248 reviews) | 

#### Agentic AI - Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (36 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (37 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (36 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | N/A | N/A |
| **Userpilot** | 7.9/10 | 245 |

#### Survey Management

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.5 (231 reviews) | 
| **Question Types** | Not enough data | 8.7 (224 reviews) | 
| **Templates** | Not enough data | 8.3 (223 reviews) | 
| **Survey Distribution** | Not enough data | 7.6 (214 reviews) | 

#### Survey Customization

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (215 reviews) | 
| **Branding** | Not enough data | 8.5 (226 reviews) | 
| **Multimedia Support** | Not enough data | 8.0 (214 reviews) | 
| **Multilingual Surveys** | Not enough data | 7.6 (201 reviews) | 

#### Survey Insights

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.2 (215 reviews) | 
| **BI Tools Integration** | Not enough data | 7.2 (193 reviews) | 
| **Data Exporting** | Not enough data | 8.1 (213 reviews) | 
| **Permissions** | Not enough data | 8.3 (206 reviews) | 

#### Agentic AI - Survey

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (21 reviews) | 
| **Decision Making** | Not enough data | 7.3 (22 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **UserGuiding** | 7.8/10 | 381 |
| **Userpilot** | N/A | N/A |

#### Generative AI

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **AI Text Summarization** | 6.8 (137 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Knowledge Base** | 8.9 (372 reviews) | Not enough data | 
| **Searchable Articles** | 8.8 (367 reviews) | Not enough data | 
| **Community Forums** | 7.6 (339 reviews) | Not enough data | 
| **Mobile Optimization** | Feature Not Available | Not enough data | 
| **Personalization** | 8.6 (356 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Branding** | 8.8 (364 reviews) | Not enough data | 
| **Automation** | 8.5 (207 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.2 (189 reviews) | Not enough data | 
| **Integrations** | 8.3 (351 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | UserGuiding | Userpilot | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (49 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (48 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (46 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.2 (47 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (47 reviews) | Not enough data | 
| **Decision Making** | 7.4 (47 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to UserGuiding (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Userpilot (3):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Survey Software](https://www.g2.com/categories/survey), [Session Replay Software](https://www.g2.com/categories/session-replay)


---
## Reviewer Demographics

### By Company Size

| Segment | UserGuiding | Userpilot | 
|---|---|---|
| **Small-Business** | 56.7% | 39.4% | 
| **Mid-Market** | 37.0% | 55.6% | 
| **Enterprise** | 6.3% | 5.0% | 

### By Industry

#### UserGuiding

- **Computer Software:** 38.2%
- **Information Technology and Services:** 16.7%
- **Marketing and Advertising:** 4.9%
- **Accounting:** 3.8%
- **Financial Services:** 3.8%
- **Education Management:** 3.1%
- **Human Resources:** 1.5%
- **Hospital & Health Care:** 1.5%
- **Legal Services:** 1.4%
- **Construction:** 1.4%
- **Other:** 23.8%

#### Userpilot

- **Computer Software:** 37.1%
- **Information Technology and Services:** 15.5%
- **Financial Services:** 5.6%
- **Internet:** 4.2%
- **Marketing and Advertising:** 3.4%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 1.9%
- **Human Resources:** 1.8%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.3%

---
## Alternatives

### Alternatives to UserGuiding

- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (549 reviews)
- [Userflow](https://www.g2.com/products/userflow/reviews) — 4.8/5 stars (115 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (570 reviews)
- [Product Fruits](https://www.g2.com/products/product-fruits/reviews) — 4.7/5 stars (236 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3877 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1798 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (349 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (358 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1600 reviews)

### Alternatives to Userpilot

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1798 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (549 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3877 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (570 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (358 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (349 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1369 reviews)
- [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) — 4.4/5 stars (1097 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2940 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1600 reviews)

---
## Top Discussions

### UserGuiding

- Title: [RTL support](https://www.g2.com/discussions/34724-rtl-support) — 2 comments, 1 upvote
  > **Top comment:** "Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:..."
- Title: [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) — 1 comment
  > **Top comment:** "User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education."
- Title: [Are there adoption tools for products that change often?](https://www.g2.com/discussions/are-there-adoption-tools-for-products-that-change-often) — 1 comment, 1 upvote
  > **Top comment:** "For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly."

### Userpilot

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/userguiding-vs-userpilot)