Userpilot Reviews & Product Details

Flows and Spotlights are easy to use and provide great value to clients to ease their use of the software. One thing that sets it apart from Pendo, which we previously used, is the spotlight, which flashes on screen to have a bit more of a passive way to bring attention to a feature, rather than blowing up a message across the screen. UserPilot customer support has been great and very responsive. Review collected by and hosted on G2.com.

When I have finished working with a flow and click "Next" I get a new tab with the UserPilot interface. And when I launch another edit window, I get a new tab with my product UI. This means I may end up with an endless number of UP and UI tabs open. I wish it would recognize that I already have the UI open and switch to that window, and revert back to the UP window when I am ready to exit the editor. Review collected by and hosted on G2.com.

Userpilot is quite user friendly for setting up flows without needing much help from developers. However, the highlight for me has been their support team. Whenever I face a technical issue or get stuck, they are quick to respond. It’s refreshing to talk to support staff who actually understand the product and provide practical solutions right away Review collected by and hosted on G2.com.

The platform has a lot of features, so it can feel a bit overwhelming at first. Also, some advanced styling options have a slight learning curve. Additionally, the platform's interface doesn't support the Arabic language yet, which is something I hope to see in the future. However, their documentation usually covers most other technical gaps Review collected by and hosted on G2.com.

Userpilot is a powerful no code product adoption platform that allows teams to build in app experiences like tooltips, modals, checklists, and flows without relying on engineering. Its visual editor is simple and straight forward, making it easy to design and customize onboarding experiences that feel native to the product. The platform also offers strong segmentation and event tracking, enabling teams to target the right users at the right time, and its analytics provide clear ideas into feature adoption and user behavior. Review collected by and hosted on G2.com.

Ofcourse it does have a few downsides. It can be relatively expensive for early stage startups, especially compared to lighter onboarding tools, and it doesn’t offer a fully free plan. Some teams also find its advanced customization limited unless they’re on higher tier plans, and complex flows may take time to set up properly. Additionally, Userpilot focuses mainly on web apps, so support for mobile apps is more limited, which can be a setback for mobile first products. Review collected by and hosted on G2.com.

Personally, I didn't have to set it up - but we compared against other tools and both the administrators and day-to-day users found it so much smoother. Competitors have lots of new features, and all sorts of AI options, but they just haven't mastered the core use case which UserPilot seems to have nailed.

Once you get into the product, tagging pages is easy, running reports and setting up dashboards is intuitive, and segmenting and filtering behaves as exactly as you would expect. It's just easy to use, and has layers and layers of powerful features once you get it. The ramp up is great. You get loads of value early on, and as you spend more time with it, you get more and more back. Review collected by and hosted on G2.com.

Pulling data out could be easier. Find that not all tables and reports can be exported, and when they are - tends to be raw data rather than informative reports. Review collected by and hosted on G2.com.

Userpilot has made it possible to make our product data accessible and insightful in an easier way. Previously, we could retrieve data, but it was difficult to make it usable and actionable. Now, with the link to HubSpot, we can help and guide our users at the right moment within our product. The product analytics, but also the engagement aspect, make it a very useful tool for a SaaS product. Review collected by and hosted on G2.com.

It takes a bit of figuring out how to use the product analytics, but that is also due to our own event naming. Review collected by and hosted on G2.com.

What I like best about Userpilot is how much control and flexibility it gives me to engage customers directly inside the product, without needing engineering support.

I can launch NPS surveys, feature announcements, onboarding flows, and targeted messages quickly and tailor them to very specific user segments. The platform is incredibly robust—there are multiple ways to reach users, test messaging, and drive adoption—yet it’s still accessible for non-technical teams.

Most importantly, Userpilot lets me meet customers where they already are. Instead of relying solely on email or one-off outreach, I can communicate contextually, reinforce value at the right moment, and gather real-time feedback that actually informs our strategy. Review collected by and hosted on G2.com.

Not as many opportunities for the mobile-first facing applications. Review collected by and hosted on G2.com.

We currently use Userpilot for mainly in-app messaging (tooltips, modals, etc) in-app surveys and NPS. The UI is very easy to use, so that also eliminates the need for development to step in. Last, the insights portion is nice and very intuitive. Review collected by and hosted on G2.com.

There's a decent learning curve with this where it's not necessarily with other products like this, so ease of use could be better. Some of the workflows previews can also show differently when live, so that can be a bit frustrating. However, connecting with the CSM is usually easy. Review collected by and hosted on G2.com.

I use Userpilot to improve user onboarding and enhance the overall product experience by creating in-app guidance, product tours, and targeted messages. It helps us reduce user confusion during onboarding, improve feature adoption, and gather valuable user feedback. What I like most about Userpilot is its easy-to-use interface, flexible customization options, and powerful in-app guidance features that allow us to create personalized user experiences without needing technical expertise. The easy interface allows our team to quickly build onboarding flows without coding, its customization options help us tailor experiences to different users, and the in-app guidance ensures users understand features faster, improving engagement and overall product adoption. I would rate Userpilot a 10 out of 10 because it offers strong onboarding features, good customization, and helps improve user engagement. Review collected by and hosted on G2.com.

I think Userpilot could improve by offering more advanced analytics and reporting customization. Also, it could perform smoother when managing complex onboarding flows with many user segments. Adding deeper analytics insights and better performance optimization for large projects would make it easier to track user behavior accurately and manage complex onboarding experiences more efficiently. Review collected by and hosted on G2.com.

I use Userpilot to build interactive walkthroughs, checklists, and contextual help that improve user engagement because it gives me real-time insights into user behavior. What stands out for me most is the ease of use and flexibility of the tool. I love how I can create helpful in-app guidance and checklists on my own. I think the segmentation and targeting features work particularly well, as it is able to show the right message to the right users at the right time. Segmentation helps me group users based on actions they have taken inside the product, allowing me to identify who needs help and who is ready for advanced features. The initial setup for Userpilot was fairly easy and straightforward. Review collected by and hosted on G2.com.

I would appreciate deeper analytics insights and more visual reporting options to better measure user behavior and campaign impact. It would be helpful to have more visual funnel reports that clearly show user progression from onboarding to activation. Review collected by and hosted on G2.com.

I like that Userpilot makes it easy to create interactive in-app experiences without needing technical skills. The interface is intuitive, allowing me to quickly build product tours, tooltips, and onboarding flows that boost user engagement. I also appreciate the analytics features, which help me understand user behavior and assess the effectiveness of onboarding campaigns. The product tours are particularly helpful in guiding users through important features, making onboarding smoother and reducing confusion. These features save time for our team and increase user adoption and satisfaction. Integrating Userpilot with other tools like CRM and analytics platforms enhances our ability to personalize in-app experiences and align product insights with customer feedback. Review collected by and hosted on G2.com.

One area that could be improved is the customization flexibility for some in-app elements, as certain designs can feel slightly limited without advanced adjustments. The analytics are helpful, but more detailed reporting and easier data export options would make insights even more actionable. Additionally, there can be a small learning curve at the beginning when setting up more advanced flows or segmentation. Review collected by and hosted on G2.com.