Userpilot Reviews & Product Details

We currently use Userpilot for mainly in-app messaging (tooltips, modals, etc) in-app surveys and NPS. The UI is very easy to use, so that also eliminates the need for development to step in. Last, the insights portion is nice and very intuitive. Review collected by and hosted on G2.com.

There's a decent learning curve with this where it's not necessarily with other products like this, so ease of use could be better. Some of the workflows previews can also show differently when live, so that can be a bit frustrating. However, connecting with the CSM is usually easy. Review collected by and hosted on G2.com.

The product is fairly easy to use for almost all things we want to do with it. Support is phenomenal for all the things that are not easy or straightforward. We use it daily to make business decisions. The new AI features make it even faster for us to derive information and it even helps find items we were not currently observing. Our developers had the product providing data from our system to our Staging instance the day we signed up. Review collected by and hosted on G2.com.

Engagement features are awesome once implemented, but there is a learning curve. Also, if you have a larger application and you wish to make engagements for various processes, be prepared to dedicate man hours for a full compliment. Review collected by and hosted on G2.com.

I like how quickly we can create in-app flows, tooltips, and checklists to guide new users without depending on engineering.

The personalization options are excellent — we can target different user segments with customized onboarding and product tours

The analytics help us understand how users interact with onboarding flows and where they drop off. Review collected by and hosted on G2.com.

The learning curve at the beginning can be a bit steep, but once you get used to it, the platform is very smooth. Review collected by and hosted on G2.com.

I use Userpilot for in-app announcements, new product walkthroughs, and onboarding. Their onboarding and training teams are elite, super helpful, and very detail-oriented. The application itself is very simple to use and straightforward, plus the insights are amazing. The cost of Userpilot compared to salary has been a game changer, allowing us to allocate employable hours to higher-value departments and opportunities. I also appreciate the Salesforce integration, which allows us to sync any Account or Contact field to segment our user data. They're soon coming out with the ability to sync with custom objects in Salesforce, which will be great. The implementation and professional services teams made the setup very simple, despite the complexity that can be inherent in a product like Userpilot. Review collected by and hosted on G2.com.

There are some very specific triggers to deploy certain announcements that are certainly not a deal breaker, but were short term setbacks. There are many opportunities for work arounds and plus they are very open to feedback for future releases. Review collected by and hosted on G2.com.

The primary value of Userpilot is the reduction in developer dependency. It allows our team to deploy user assistance and in-app surveys without needing to commit engineering resources. The ability to toggle flows on and off instantly provides a level of control that would otherwise require a full deployment cycle. Review collected by and hosted on G2.com.

The design of the flow builder is not user-friendly and feels counter-intuitive. Both myself and our designer find the process of building and navigating steps to be clunky; linking elements together is far more difficult than it should be. The interface lacks a logical flow, making it a frustrating experience to map out complex user journeys. Review collected by and hosted on G2.com.

What I appreciate most about Userpilot is how effortlessly I can create in-app experiences—such as banners, modals, tooltips, slideouts, and checklists—without needing to write any code. The visual editor is straightforward and easy to use, the targeting options are highly accurate, and the analytics provide a wealth of detailed insights. Userpilot brings together engagement, UX, and product analytics in a seamless way, offering us all the tools necessary to understand and support our users in real time. The data dashboards, including funnels, paths, retention, and feature usage, offer complete visibility into our product’s performance. Review collected by and hosted on G2.com.

There’s a slight learning curve when exploring all the triggers, segments, and conditions for the first time. Occasionally, previewing complex flows can show minor differences compared to how they appear in production — nothing major, but worth noting. Review collected by and hosted on G2.com.

The built-in analytics and usage tracking help me understand how users engage, which features are adopted, and where they drop off — a big plus for improving product UX. Review collected by and hosted on G2.com.

Costs can scale up — as monthly active users or event volume grows, pricing may get steep. That makes Userpilot more suitable for established products rather than very early-stage startups on tight budgets. Review collected by and hosted on G2.com.

Userpilot is incredibly user-friendly. I primarily use it to create one-step flows that help promote new templates or highlight specific areas on our platform. I also like the ability to create banners to share important updates, like shipping cut-off dates.

As we only started using Userpilot a few weeks ago, I've reached out to Customer Support twice. They were super friendly and resolved my issues very quickly! Additionally, Samantha from the Implementation team has hosted weekly calls which have been especially valuable for setting up the platform and learning how to perform tasks such as tagging events. Review collected by and hosted on G2.com.

Firstly, the auto-translation feature doesn't work very well. It doesn't remove the original English text, struggles with bold formatting, and frequently introduces random punctuation into the translated content.

Secondly, when you schedule a flow it can only be on the hour. For example, if it is 10:05am, I have to wait until 11am for it to go live. While it is possible to schedule a flow immediately if I don't specify an end date, I always need to set end dates because I manage many pop-ups that end at different times and I don't have the capacity to go through and end them all when it is time. Review collected by and hosted on G2.com.

Userpilot makes it easy to design in-app experiences that actually feel helpful rather than intrusive. The no-code builder allows non-technical teams to quickly create onboarding flows, tooltips, and feature announcements without relying on engineering. I especially like how flexible the targeting and segmentation are—it’s straightforward to show the right message to the right user at the right time. The analytics and event tracking also make it easy to understand user behavior and iterate on experiences based on real data. Review collected by and hosted on G2.com.

While Userpilot is very powerful, there can be a learning curve when first setting up more advanced flows or deeply customized experiences. Some reporting and segmentation options could be more intuitive, and it occasionally takes experimentation to get everything configured exactly the way you want. Additionally, certain advanced capabilities may require higher-tier plans, which can be a consideration for smaller teams. Review collected by and hosted on G2.com.

I love how easy it is to set up a quick slide-out or popup with Userpilot. We've been able to notify users quickly about news, upcoming webinars, issues with our app, new features, etc. It's super quick to set up, and it looks great. Our users love it. Userpilot allows non-technical teams in marketing, product, and customer success to implement flows in the app without requiring any development or engineering, apart from the initial setup. This capability allows us to create a more enticing application that puts users first. I actually used Userpilot with a previous company and loved it, which is why I recommended it at my current workplace. The initial setup was easy. I had experience, and we used supporting documents provided on the setup site. Our support manager helped, and we easily set up a call with them to assist with any issues. Review collected by and hosted on G2.com.

There is a bit of a learning curve to get it up and running. There's a lot to customize when setting up a flow. Sometimes it can be hard to target specific elements, or get the flow to popup and do what you want straight away. You need to test it a lot at the beginning if you have a complex flow. Review collected by and hosted on G2.com.