Salesforce Communications Cloud Reviews & Product Details

It centralizes customer interactions in one place, making communication smoother and more consistent. The automation tools and workflows save time, and the integration with other Salesforce products makes the whole process feel seamless. Review collected by and hosted on G2.com.

The setup can feel complex, and customization often requires extra time or technical support. It’s powerful, but the learning curve is steep, and performance can slow down when handling large datasets. Review collected by and hosted on G2.com.

Salesforce Communications Cloud is very easy to Use.

when it comes to professionalism it's Ease of Implement.

Salesforce Customer SUpport is always Good.

I am using it daily.

multiple Features I can see in the Salesforce communication Cloud.

integration is very responsive with third party apps Review collected by and hosted on G2.com.

I don't think that I can mention anything as Dislike. Review collected by and hosted on G2.com.

It's been extremely easy to use, super helpful for information and storage. Easy to update and share with clients, coworkers and others on the project. Would easily recommend to anyone. Review collected by and hosted on G2.com.

Hif I'm being completely honest, I have absolutely no complaints or issues with the cloud services whatsoever. I couldn't be happier with the service, completely amazing. Review collected by and hosted on G2.com.

Communication cloud is one of the best tool /feature introduce by Salesforce CRM community as by using this we can exposed our application for the external users Review collected by and hosted on G2.com.

It is hard to find something in communication cloud to dislike although to register user in Salesforce first is something which i find a bit difficult but i get to know that Salesforce working on this update Review collected by and hosted on G2.com.

Salesforce Communications Cloud helps us create and launch new applications through a catalogue driven approach. It provides a fast and reliable platform for creating, managing and launching cloud based apps. Review collected by and hosted on G2.com.

Salesforce Communications Cloud has very less things which one needs to worry about. Though it can be an expensive tool for the organisation looking for budget solutions. Review collected by and hosted on G2.com.

The best thing is that it helped us to reduce the cost of communication of our client. Loved it's feature and the whole product as it helped us alot saving time and money. Review collected by and hosted on G2.com.

As of now there's nothing specific that I didn't liked about the product. It's easy, affordable and good to use. Maybe sometime later I may be able to find some issues or maybe never Review collected by and hosted on G2.com.

You have lot of customer that needs retention ?? Go for communication cloud implementation in the very precise way, at first glance you'll feel confusing but slowly and steadily you will love it Review collected by and hosted on G2.com.

A little bit confusing at first which will make most of the sales rep to to get trained, therefore we need a lot of training session for sales representatives and also the automation part needs to be improved Review collected by and hosted on G2.com.

Basically the communication cloud focussed mainly on communications industries, you can easily automate your process with no code, most of this cloud modules are focussed on the industries only Review collected by and hosted on G2.com.

The main thing which i dislike is its similarities to industries cpq, i didn't find much of a difference in both clouds, even though they focussed on same products, but we do have more flexibility here in communication cloud Review collected by and hosted on G2.com.

Salesforce is a key player in the CRM ecosystem and the reputation is so high. Engaging community and good developer support through online resources. Complex processes such as MACD can be simplified Review collected by and hosted on G2.com.

Support for queries and issues can be a bit disappointing at times as there would be delays and ambiguity in the response. But this is not always the case. Nothing much apart from this Review collected by and hosted on G2.com.

Personalized components with Drag and Drop Functionality, easy to configure with build-in tools and excellent document and process library to support most of our business requirements Review collected by and hosted on G2.com.

If we want to implement the most complex logic and we seek to support, usually gets a reply that please purchase a premium license to get the support for this case Review collected by and hosted on G2.com.