Top 10 Agentforce Service... Alternatives & Competitors

Top 10 Alternatives to Agentforce Service (formerly Salesforce Service Cloud) Recently Reviewed By G2 Community

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ServiceNow Customer Service Management
By ServiceNow
4.4/5
(430)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), ServiceNow Customer Service Management is:
More expensive
Easier to admin
Better at meeting requirements
Categories in common with Agentforce Service...:
Digital Customer Service Platforms
Contact Center Quality Assurance
Conversational Support
Complaint Management
Customer Communications Management

Sprinklr Service
By Sprinklr
4.3/5
(735)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Sprinklr Service is:
More expensive
Easier to set up
Categories in common with Agentforce Service...:
Digital Customer Service Platforms
Contact Center Quality Assurance
Contact Center Knowledge Base
Social Customer Service
Live Chat

Zoho Desk
By Zoho
4.4/5
(7,567)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk is:
Easier to set up
Easier to admin
More usable
Categories in common with Agentforce Service...:
Digital Customer Service Platforms
Complaint Management
Customer Communications Management
Contact Center Knowledge Base
Social Customer Service

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Fin
By Intercom, Inc.
4.5/5
(3,849)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Fin is:
More experienced
Better at executing
More responsive
Categories in common with Agentforce Service...:
Digital Customer Service Platforms
Conversational Support
Customer Communications Management
Social Customer Service
Live Chat

Freshdesk
By Freshworks
4.4/5
(3,738)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Freshdesk is:
Easier to set up
Easier to admin
More usable
Categories in common with Agentforce Service...:
Digital Customer Service Platforms
Conversational Support
Complaint Management
Customer Communications Management
Social Customer Service

Gladly
By Gladly
4.7/5
(1,112)
Product Description
Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Gladly is:
Easier to set up
More usable
Better at support
Categories in common with Agentforce Service...:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk

HubSpot Service Hub
By HubSpot
4.4/5
(2,912)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), HubSpot Service Hub is:
Slower to reach roi
Better at support
Easier to set up
Categories in common with Agentforce Service...:
Digital Customer Service Platforms
Conversational Support
Live Chat
Help Desk
Enterprise Feedback Management

Genesys Cloud CX
By Genesys
4.4/5
(1,541)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Agentforce Service...:
Contact Center Quality Assurance
Social Customer Service
Live Chat
Contact Center Workforce
Contact Center

Kustomer
By Kustomer
4.4/5
(554)
Product Description
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
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Reviewers say compared to Agentforce Service (formerly Salesforce Service Cloud), Kustomer is:
Slower to reach roi
Easier to set up
Better at support
Categories in common with Agentforce Service...:
Digital Customer Service Platforms
Conversational Support
Social Customer Service
Live Chat
Help Desk