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Salesforce Service Cloud

SF Service Cloud Alternatives & Competitors

(1,533)4.1 out of 5

Looking for alternatives to Salesforce Service Cloud? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to Salesforce Service Cloud. Based on reviewer data you can see how Salesforce Service Cloud stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Zoho Desk, Freshdesk, Zendesk Support Suite, and LiveAgent are the most popular alternatives and competitors to Salesforce Service Cloud.

Top Alternatives to Salesforce Service Cloud

  • Zoho Desk
  • Freshdesk
  • Zendesk Support Suite
  • LiveAgent
  • Kustomer

Top 20 Alternatives & Competitors to Salesforce Service Cloud

    #1
    #1
  1. Zoho Desk

    (2,686)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with SF Service Cloud:
  2. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with SF Service Cloud:

    AM
    a very helpfu; desk to manage all your customer service work and get everything under control.

    Reviewers say compared to Salesforce Service Cloud, Zoho Desk is:

    Easier to set up
    More usable
    Easier to admin
    #2
    #2
  3. Freshdesk

    (2,343)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with SF Service Cloud:
  4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with SF Service Cloud:

    DK
    Freshdesk unifies all customer messages that are distributed through various channels, and organizes them into a single source that can be accessed. Freshdesk makes it possible to answer customers...Read more

    Reviewers say compared to Salesforce Service Cloud, Freshdesk is:

    Easier to set up
    Easier to admin
    Better at support
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. Zendesk Support Suite

    (2,277)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SF Service Cloud:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with SF Service Cloud:

    John C.
    JC
    Scalable solution - we used Zendesk from when our inbox was too much to keep up with and it supported SalesLoft's Support team until around $90m ARR. Really easy KCS and answerbot/ticket reduction...Read more

    Reviewers say compared to Salesforce Service Cloud, Zendesk Support Suite is:

    Easier to set up
    More usable
    Easier to admin
    #4
    #4
  7. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with SF Service Cloud:
  8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with SF Service Cloud:

    Ciara S.
    CS
    We had issues with a similar company that would filter out emails from our customers. We are happy that LiveAgent uses a different spam filter so we can now get all of our customer's emails.

    Reviewers say compared to Salesforce Service Cloud, LiveAgent is:

    Easier to set up
    Better at support
    Easier to admin
    #5
    #5
  9. Kustomer

    (286)4.4 out of 5
    Optimized for quick response

    Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with SF Service Cloud:
  10. Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.

    Categories in common with SF Service Cloud:

    Shy V.
    SV
    I love that you can see all the customer's tickets at a glance. It's easier to keep track of the conversation history. The reporting/analytics is very easy to comprehend, really helps me with my...Read more

    Reviewers say compared to Salesforce Service Cloud, Kustomer is:

    Easier to set up
    Slower to reach roi
    Better at support
    #6
    #6
  11. Oracle Service Cloud (formerly RightNow)

    (122)3.9 out of 5

    Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Categories in common with SF Service Cloud:
  12. Oracle Service Cloud (formerly RightNow) combines Web, Social and Contact Center experiences for a unified, cross-channel customer service solution in the Cloud.

    Categories in common with SF Service Cloud:

    UC
    Oracle service cloud is easy to use and it is very easy to customize.It is provides lives chat.Email support is best strengths this platform. It is seamless integration with voice,chat and...Read more

    Reviewers say compared to Salesforce Service Cloud, Oracle Service Cloud (formerly RightNow) is:

    Slower to reach roi
    More expensive
    #7
    #7
  13. Intercom

    (1,258)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with SF Service Cloud:
  14. Intercom allows you to communicate personally with every single customer.

    Categories in common with SF Service Cloud:

    AS
    Thanks to its use of alerts and alerts we can be aware of when customers want to join our team for consultations and we can handle it in the chat in real time. Also thanks to its self-service...Read more

    Reviewers say compared to Salesforce Service Cloud, Intercom is:

    Easier to set up
    Easier to admin
    More usable
    #8
    #8
  15. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with SF Service Cloud:
  16. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with SF Service Cloud:

    Sunil S.
    SS
    HubSpot's Service hub is a mind-blowing tool. The best part about HubSpot is how easy it is to use the amazing features. Literally, everything one wishes to achieve with HubSpot can actually be...Read more

    Reviewers say compared to Salesforce Service Cloud, HubSpot Service Hub is:

    Slower to reach roi
    Better at support
    Easier to set up
    #9
    #9
  17. Helpshift

    (320)4.2 out of 5
    Optimized for quick response

    Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with SF Service Cloud:
  18. Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

    Categories in common with SF Service Cloud:

    LK
    The system for us can be somewhat complicated to understand the operation of artificial intelligence and although it is very advanced we can intuit that it lacks much more, however Helpshift showed...Read more

    Reviewers say compared to Salesforce Service Cloud, Helpshift is:

    More usable
    Easier to set up
    Easier to admin
    #10
    #10
  19. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with SF Service Cloud:
  20. A powerful customer support suite with a focus on collaboration.

    Categories in common with SF Service Cloud:

    JC
    We implemented TeamSupport in order to optimize our customer service, since the impact on them and the quality of the business relationships we have with them can affect positively or negatively...Read more

    Reviewers say compared to Salesforce Service Cloud, TeamSupport is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #11
    #11
  21. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with SF Service Cloud:
  22. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with SF Service Cloud:

    SL
    It helps to have a very important and positive efficiency for my clients because it provides an exclusive support with help desk. It has really determined a logical way to replenish a good service,...Read more

    Reviewers say compared to Salesforce Service Cloud, LiveChat is:

    Easier to set up
    Easier to admin
    More usable
    #12
    #12
  23. Gladly

    (35)4.6 out of 5
    Optimized for quick response

    Gladly is a customer service software.

    Categories in common with SF Service Cloud:
  24. Gladly is a customer service software.

    Categories in common with SF Service Cloud:

    CC
    Its user interface is quite simple to use, in such a way that anyone can use it without any inconvenience, it also allows us to improve our customer service processes because its platform has great...Read more

    Reviewers say compared to Salesforce Service Cloud, Gladly is:

    Easier to set up
    Easier to admin
    More usable
    #13
    #13
  25. Help Scout

    (225)4.3 out of 5

    A help desk for teams that insist on a delightful customer experience

    Categories in common with SF Service Cloud:
  26. A help desk for teams that insist on a delightful customer experience

    Categories in common with SF Service Cloud:

    LK
    I love that we can use one email account, yet have multiple people responding to those incoming emails. Being able to make assignments is invaluable. I love that we can have private...Read more

    Reviewers say compared to Salesforce Service Cloud, Help Scout is:

    Easier to set up
    More usable
    Easier to admin
    #14
    #14
  27. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with SF Service Cloud:
  28. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with SF Service Cloud:

    AG
    I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation Easy use for end user since its interface...Read more

    Reviewers say compared to Salesforce Service Cloud, Jira Service Management is:

    Better at meeting requirements
    Easier to do business with
    Better at support
    #15
    #15
  29. ServiceNow Customer Service Management

    (42)4.0 out of 5

    Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

    Categories in common with SF Service Cloud:
  30. Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

    Categories in common with SF Service Cloud:

    UC
    The thing I like about customer service is how friendly the facility is and the staff.

    Reviewers say compared to Salesforce Service Cloud, ServiceNow Customer Service Management is:

    More expensive
    Better at meeting requirements
    #16
    #16
  31. Dynamics 365 Customer Service

    (16)4.4 out of 5

    Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

    Categories in common with SF Service Cloud:
  32. Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

    Categories in common with SF Service Cloud:

    John N.
    JN
    What I like most about this platform is that it is easy to install and start using. Thus, with little training the user is in a better situation to offer professional reports. The availability of...Read more

    Reviewers say compared to Salesforce Service Cloud, Dynamics 365 Customer Service is:

    More expensive
    Better at support
    More usable
    #17
    #17
  33. Front

    (617)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with SF Service Cloud:
  34. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with SF Service Cloud:

    JA
    Best for office job than Gmail. The user interface is very nice and you can read e-mails very easily, email, copy and highlight them. The cooperation between my office and other departments in our...Read more

    Reviewers say compared to Salesforce Service Cloud, Front is:

    Easier to set up
    Better at support
    More usable
    #18
    #18
  35. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with SF Service Cloud:
  36. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with SF Service Cloud:

    Jose R.
    JR
    Drift was extremely customizable, and even allowed for us to create a human-like not using conversational marketing in response to a lead's questions.

    Reviewers say compared to Salesforce Service Cloud, Drift is:

    Easier to set up
    Better at support
    Easier to admin
    #19
    #19
  37. Genesys Cloud

    (409)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with SF Service Cloud:
  38. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with SF Service Cloud:

    KL
    You can hear the voicemails right on the spot. You can also consult xferring the call, and avoid making the clients wait.

    Reviewers say compared to Salesforce Service Cloud, Genesys Cloud is:

    Slower to reach roi
    Easier to set up
    More usable
    #20
    #20
  39. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with SF Service Cloud:
  40. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with SF Service Cloud:

    AH
    1) Flexibility to integrate with Rest API 2) Scalability in SaaS model 3) Security Standard applied meet Industry standards 4) Customization and Uptime SLA's

    Reviewers say compared to Salesforce Service Cloud, Genesys Engage is:

    Slower to reach roi
    More expensive
    Better at meeting requirements