SevenRooms Reviews & Product Details

I mainly use SevenRooms for reservations at our bar and restaurant. I love that guests can book online, which means fewer phone calls for us. It manages tables and turnover effectively. SevenRooms is definitely one of the best reservation systems I've used. It's very user-friendly with lots of great features! The automated emails and auto taggings are fantastic, and the upgrades are excellent for generating additional revenue. A lot of the upgrades are prepaid, allowing guests to choose them before visiting, which boosts our revenue. The auto tags and automated emails help us offer additional bookings for our other venues. We also use it to send birthday offers to guests, bringing in more covers. Overall, it's easier to use and more comprehensive than other systems I've tried. The initial setup was quite easy too. Review collected by and hosted on G2.com.

Sometimes there are bugs in the reporting side of things which makes it harder to pull specialized reports without having to pull a huge amount of data but that is a small niggle. Review collected by and hosted on G2.com.

I like that SevenRooms makes it easy to book, cancel, and modify bookings. The marketing tools are also valuable for attracting customers. I appreciate the variety of options available to book, rebook, seat people, and organize tables and day-to-day operations. The system allows for flexibility, letting me drag bookings to the table map, select bookings to seat, and rearrange tables either automatically or manually. It's versatile, which really helps in managing the restaurant's seating effectively. Review collected by and hosted on G2.com.

Sometimes I believe it has so many features I don’t even know how to use, and maybe having so many features can be confusing if you don’t know how to use it. SevenRooms is like an Android for me, complex and harder to learn, less intuitive I’d say. Review collected by and hosted on G2.com.

I like using SevenRooms because it elevates the service experience for our guests. Its ability to confirm reservations and provide real-time updates on table assignments ensures we seat guests in an orderly fashion and assures them they'll get their requested table. I really appreciate its user-friendliness. The table timer feature, which tracks how long a guest has been seated, is particularly valuable as it helps with service efficiency and tracking table turnovers. The initial setup was seamless. Review collected by and hosted on G2.com.

Sometimes there are major glitches which freeze the app for a long time. It happens occasionally, but whenever we try to seat guests, it freezes on the seating page and we have to close the app and try again. That impacts the guest experience a lot, especially when the guest is standing in front of you waiting. Review collected by and hosted on G2.com.

I appreciate SevenRooms for its flawless waitlisting system that helps us keep track of guest names and allows for a seamless flow between the host and the floor manager. The ability to contact guests without the hosts leaving their station is a standout feature, preventing disruptions and making interactions with guests smoother. I also like how we can see the number of guests on the waitlist, the duration of their wait, and easily identify VIPs who require priority handling. These features help our team function efficiently in our luxury cocktail bar. Review collected by and hosted on G2.com.

Working in a hotel with multiple venues means we sometimes have to swap between outlets to find certain guests. It would be amazing to be able to locate a guest, regardless of the outlet you are logged into. My outlet is fairly small so it was quite easy, however, for larger outlets it could prove quite challenging, especially in restaurants where the table plan could often change. Review collected by and hosted on G2.com.

I really like how SevenRooms allows us to use tracking links to measure revenue against campaigns and sources. It's very streamlined and lets us consolidate all of our information regarding reservations and revenue. The initial setup was really good; the account team worked with us a lot to make the setup seamless. Review collected by and hosted on G2.com.

I'm finding it a bit challenging that we can only track if our ads take users straight to the landing page. Many customers want to browse our website before booking, and we lose tracking at that point. It would be ideal if we could force a custom confirmation page when someone makes a booking. Also, it would be good if we could further customize certain email marketing automations. Review collected by and hosted on G2.com.

I love how easy the user interface is on SevenRooms. On the back end, it's very clean and sleek, allowing me to really extract any piece of information I could possibly want and create easy-to-follow reporting. The initial setup is very easy too. I'm responsible for setting up new vendor venues multiple times a year, and I always find it very straightforward. The team is great with helping. Review collected by and hosted on G2.com.

SevenRooms is a little bit too complex. Sometimes it shows too many options on the reservation screen when you first open it. I think it'd be interesting to narrow down to the essence of the information that's used at the door and then be able to access the other information somewhere else. Review collected by and hosted on G2.com.

The reporting feature is second to none, with the help of some AI tools that massively help with benchmarking the venues by area of the City.

The service features are very smooth and intuitive for the team, great success!

Also, the team is really lovely and their chat is the best I have ever experienced in terms of helping with setting up literally anything, Review collected by and hosted on G2.com.

Their Marketing tools are not as powerful as other softwares Review collected by and hosted on G2.com.

Smooth and easy to navigate, with solid data sorting and good adaptability. Review collected by and hosted on G2.com.

no to flexibile when operating large venues or managing separate venue layouts within one location. Review collected by and hosted on G2.com.

I like SevenRooms because it's efficient, easy to train, and helps organize things. Review collected by and hosted on G2.com.

I think what could be improved is understanding how to move it around, and it's a little cumbersome when we have to move tables. The onboarding for new hires is not easy. I wish it was a little bit more user-friendly. Review collected by and hosted on G2.com.

How easy it is to confirm and make reservations. Review collected by and hosted on G2.com.

Probably some missing features that OpenTable has. Review collected by and hosted on G2.com.