# SevenRooms Reviews **Vendor:** DoorDash **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 4.7/5.0 **Total Reviews:** 71 ## About SevenRooms SevenRooms is a comprehensive hospitality management solution designed to assist operators in enhancing profitability through a suite of features that streamline the guest experience. This platform enables restaurants, hotels, and entertainment venues to manage reservations, waitlists, and table assignments effectively, all while maintaining control over the entire guest journey. By offering commission-free reservations and a range of integrated tools, SevenRooms empowers hospitality businesses to create memorable experiences that encourage repeat visits and drive revenue. Targeted primarily at hospitality operators, including restaurants, hotels, and nightlife venues, SevenRooms caters to a diverse audience seeking to optimize their operations and enhance customer engagement. The platform is particularly beneficial for establishments looking to build and maintain guest profiles, allowing operators to personalize interactions and tailor marketing efforts. With its robust features, SevenRooms supports various use cases, from managing peak dining hours to facilitating seamless online ordering and payment processes. Key features of SevenRooms include an intuitive reservation management system, a virtual waitlist, and comprehensive table management capabilities. These tools enable operators to maximize seating efficiency and reduce wait times, ultimately improving customer satisfaction. Additionally, the platform offers marketing automation and email marketing functionalities, allowing businesses to engage with their guests effectively and promote special events or offers. By aggregating reviews and providing insights into guest preferences, SevenRooms helps operators make data-driven decisions that enhance their service offerings. One of the standout aspects of SevenRooms is its commitment to providing a commission-free model, which allows hospitality operators to retain more of their profits while still benefiting from a powerful suite of tools. The platform’s ability to integrate various aspects of the guest experience—from reservations to marketing—sets it apart in the crowded hospitality technology market. By focusing on enhancing the guest journey and providing actionable insights, SevenRooms positions itself as a valuable partner for hospitality operators looking to thrive in a competitive landscape. ## SevenRooms Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of SevenRooms, simplifying reservations and enhancing guest management efficiency. (4 reviews) - Users commend the **user-friendly reservation management** of SevenRooms, facilitating efficient tracking and customization of guest experiences. (3 reviews) - Users appreciate the **customer satisfaction** benefits of SevenRooms, enhancing personalized and high-touch hospitality experiences. (2 reviews) - Users value the **unified guest data management** and powerful reservation tools that simplify operations effectively. (2 reviews) - Users value the **integrated marketing support** of SevenRooms, enhancing revenue management and guest engagement strategies. (2 reviews) - Users appreciate the **user-friendly interface** of SevenRooms, which simplifies managing reservations and tracking preferences effectively. (2 reviews) - Customization (1 reviews) - Data Analytics (1 reviews) - Efficiency (1 reviews) - Intuitive (1 reviews) **What users dislike:** - Users find **limited customization** in SevenRooms challenging, especially when managing multiple bookings and specific needs. (2 reviews) - Users find the **setup difficulty** challenging, noting that onboarding can be time-consuming and overwhelming for smaller teams. (2 reviews) - Users experience **incompatibility with Android OS** , limiting their access to SevenRooms functionalities. (1 reviews) - Users feel that the **pricing is too rigid** , making it difficult for smaller establishments to afford SevenRooms. (1 reviews) - Users report encountering **integration issues** between Oracle Micros and SevenRooms, impacting functionality at various outlets. (1 reviews) - Users note a **challenging learning curve** with SevenRooms, especially for those not tech-savvy, impacting the onboarding experience. (1 reviews) - Limited Features (1 reviews) - Limited Options (1 reviews) - Performance Issues (1 reviews) - Users are frustrated with **poor reporting** capabilities in SevenRooms, seeking better filters and more efficient data analysis. (1 reviews) ## SevenRooms Reviews ### 1. Almost Perfect! **Rating:** 4.5/5.0 stars **Reviewed by:** Sandstone G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** -- seating flexibility, Lightspeed POS integration and Google Reserve access. **What do you dislike about SevenRooms?** Pinch to zoom on grid mode, move tabkes in grid mode by time not just seat, smarter seating planning (should remember tables restaurant uses most often, not just what it wants to do). **What problems is SevenRooms solving and how is that benefiting you?** Integration! Saves soooooo much time, and madness the process much more convenient. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms. We are grateful for your support, and we’re here for whatever you need at anytime! ### 2. Great way to stay organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Fernanda I. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** It's an easy way for my staff to see cover counts, slows & flip times. I love that I'm able to access from home & make reservations from my hand! **What do you dislike about SevenRooms?** Durning a busy dinner it does lag very badly **What problems is SevenRooms solving and how is that benefiting you?** It's helping us ensure that we are able to fit all our reservations on time! **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Fernanda. We are grateful for your support, and we’re here for whatever you need at anytime! ### 3. Efficient reservations system **Rating:** 5.0/5.0 stars **Reviewed by:** Leonie T. | Reservations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about SevenRooms?** It's user friendly, you can build great relationships with guests based on the info you can store on their profile. Personalizes their experience to retain clients. **What do you dislike about SevenRooms?** Slight lag in customer support response time. **What problems is SevenRooms solving and how is that benefiting you?** The system helps us to capture the most information about a guest and their experience in our venues. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Leonie. We are grateful for your support, and we’re here for whatever you need at anytime! ### 4. Useful app **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed O. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** Floor control and manage the flow of the guests and walk in customer waiting list and timing also the confirmation of reservations is a very useful feature **What do you dislike about SevenRooms?** Access roles a bit complicated and a lot of differences between desktop and i pads **What problems is SevenRooms solving and how is that benefiting you?** Managing the flow and control table seating time **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Mohammed. We are grateful for your support, and we’re here for whatever you need at anytime! ### 5. Easy to use ! **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SevenRooms?** I like that it is easy to navigate and self-explanatory for the most part. **What do you dislike about SevenRooms?** As of now, I don't dislike anything about the app. **What problems is SevenRooms solving and how is that benefiting you?** It informs me of how many guests to expect at my job. Which helps me decide on how much product to buy. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Krystal. We are grateful for your support, and we’re here for whatever you need at anytime! ### 6. Easy approach **Rating:** 5.0/5.0 stars **Reviewed by:** Noor K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about SevenRooms?** It is very easy to uss and has lots of helpful functions that you can benefit from on day to day basis. **What do you dislike about SevenRooms?** The wait list times aren't always accurate and needs to be manually manged **What problems is SevenRooms solving and how is that benefiting you?** Helps generate more business by allocating reservations automatically **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Noor. We are grateful for your support, and we’re here for whatever you need at anytime! ### 7. The ultimate experience for your guestlist / table service needs **Rating:** 5.0/5.0 stars **Reviewed by:** Steven G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2023 **What do you like best about SevenRooms?** ability to see all checked in guests automated guestlist application **What do you dislike about SevenRooms?** recently, a lot of of glitches / downtown unable to see expected guestlist totals on app, need to go on mobile site or desktop to see **What problems is SevenRooms solving and how is that benefiting you?** Ability to automate guestlist applications and crm data **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Steven. We are grateful for your support, and we’re here for whatever you need at anytime! ### 8. Very simple and efficent **Rating:** 5.0/5.0 stars **Reviewed by:** Andrija M. | Concierge manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** Pretty efficent - straight forward booking system which enables to find database of customers and their preferance **What do you dislike about SevenRooms?** It is not transparent availability that reservation team puts and what concierge wants to book **What problems is SevenRooms solving and how is that benefiting you?** Time efficenncy for booking directly rather than phone calls with restaurants **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Andrija. We are grateful for your support, and we’re here for whatever you need at anytime! ### 9. Convenient and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Noor K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** Algorithm is the most convenient thing. Tag function is very helpful as well **What do you dislike about SevenRooms?** Walk-in times aren't accurate sometimes and leads to reservations waiting for tables **What problems is SevenRooms solving and how is that benefiting you?** The algorithm allows us to save time on manually assigning tables. Eliminates the need of a co-ordinator **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Noor. We are grateful for your support, and we’re here for whatever you need at anytime! We've passed your feedback along to the product team. ### 10. Endless possibilities with an easy accessibility **Rating:** 4.0/5.0 stars **Reviewed by:** Mateo G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** Basis are user friendly. You can maximize several perks with not a lot of knowledge **What do you dislike about SevenRooms?** Web version is not as user friendly as app. App version should have more management options. **What problems is SevenRooms solving and how is that benefiting you?** Profile management, we can easily customize and track guest preferences **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Mateo. We are grateful for your support, and we’re here for whatever you need at anytime! ### 11. Overall great product for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** It has really helped with reservations, events, and Bottle Service tables **What do you dislike about SevenRooms?** There were some glitches in the beginning when we signed on, but they fixed all of them, and the system runs great now! **What problems is SevenRooms solving and how is that benefiting you?** Organization and sale of tickets and tables **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Alexander. We are grateful for your support, and we’re here for whatever you need at anytime! ### 12. I like the ease of use the intuitive format and the ability to capture guest information **Rating:** 5.0/5.0 stars **Reviewed by:** Dwayne R. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** Ease of use and floorplans, floor management is excllent **What do you dislike about SevenRooms?** Users and customers don't know SevenRooms like an Open Table **What problems is SevenRooms solving and how is that benefiting you?** It is very helpful in capturing guest information, communicating to guests and floor management. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Dwayne. We are grateful for your support, and we’re here for whatever you need at anytime! ### 13. User-friendly Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SevenRooms?** I enjoy how you can view multiple restaurants at once when searching for availability. **What do you dislike about SevenRooms?** Searching for reservations is problematic when trying to verify or change information. **What problems is SevenRooms solving and how is that benefiting you?** N/A **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Amanda. We are grateful for your support, and we’re here for whatever you need at anytime! ### 14. NAPA Kitchen and Wine **Rating:** 3.5/5.0 stars **Reviewed by:** Tiffany B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SevenRooms?** Intuitive software, easy event planning, great for hosts **What do you dislike about SevenRooms?** Rotation of servers is alphabetical and does not show who needs to be sat next **What problems is SevenRooms solving and how is that benefiting you?** Events **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Tiffany. We are grateful for your support, and we’re here for whatever you need at anytime! ### 15. Great tool to use and very intelligent with table allocation. **Rating:** 5.0/5.0 stars **Reviewed by:** Pushpinder S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** Easy table allocation and inventory management **What do you dislike about SevenRooms?** Waiting for the integration into the POS (Novitee). **What problems is SevenRooms solving and how is that benefiting you?** Allows us to easily manage inventory and create guest profile database. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Pushpinder. We are grateful for your support, and we’re here for whatever you need at anytime! We've passed your feedback along to the product team. ### 16. User Friendly & Wonderful Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SevenRooms?** The overall ease of use - it's easy to navigate around and the functionality is great **What do you dislike about SevenRooms?** The event tickets don't have a spot to fill in allergies or any notes on the client's side when booking. **What problems is SevenRooms solving and how is that benefiting you?** Keeping track of reservations and dietary restrictions; the automated reminders to clients is wonderful to keep the restaurant from any no-shows. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Tanya. We are grateful for your support, and we’re here for whatever you need at anytime! ### 17. Easy and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | Vip Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about SevenRooms?** Being able to search for reservations by partial names or phone numbers and being able to copy to new reservations saves time. **What do you dislike about SevenRooms?** One shortcoming is not being able to advance search further, such as in a date range or at a particular property venue. I've recently been 'upgraded' to have access to every restaurant in the company, 99+, only 5 of which are relevant to my property and 3 of those I can book for. If i could either favorite my relevant venues or hide others, I would be able to save time confirming someone with a very common last name. Time-slots that have already passed can still be booked, which has led to some double-bookings and some inconveniences, later we recieved communications and then direction to not use time-slots near or passed. The icons used for the user interface are hosted on an external site that's not whitelisted by my company's policies, so there are either box character repacements everywhere or the functional button is invisible. **Recommendations to others considering SevenRooms:** Few simple rules, easy to use Supports company-specific loyalty tiers And do whitelist the icon-host site on your company's firewall. **What problems is SevenRooms solving and how is that benefiting you?** Being able to book directly with the restaurant's system (as opposed to our prior method through guestbridge) has those making the reservation on the same page as the restaurant hosts and managers. Preferences are saved and requests are easy to attach. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Alex. We are grateful for your support, and we’re here for whatever you need at anytime ### 18. Poor Security Governance and Lack of Customer Service **Rating:** 0.0/5.0 stars **Reviewed by:** Sasha J. | Director, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about SevenRooms?** Ease of use, online materials, ease of integration **What do you dislike about SevenRooms?** Careless security governance, examples of security breaches and hacking, poor customer service deferring responsibility onto platform users **What problems is SevenRooms solving and how is that benefiting you?** Managing multiple bookings with limited admin overhead **Official Response from Stephanie Schalow:** > Thank you for your feedback, Sasha. At SevenRooms the security of our customers' data and their guests' data is of the upmost importance. We have recently enhanced the security of the SevenRooms platform by enabling multifactor authentication, new login detections, the ability to suspend and lock out users among other things. These additional measures will help to bolster security. ### 19. SevenRooms just works! **Rating:** 4.5/5.0 stars **Reviewed by:** Gene W. | COO/ Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about SevenRooms?** The complete process around creating reservations and subsequent follow-ups for reviews and to return are amazing. **What do you dislike about SevenRooms?** I wish that they would collect zip code data to allow me to determine where my guests are coming from. **What problems is SevenRooms solving and how is that benefiting you?** We did not take reservations until after covid. Our biggest issue is that we are an "eatertainment" center and needed for the guest to pick their reservation duration and not us. This does that. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms, Gene. We are grateful for your support, and we’re here for whatever you need at anytime! ### 20. What more could you ask for? **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about SevenRooms?** Live spending for tables/syncing with POS system **What do you dislike about SevenRooms?** Some issues with the auto-assign feature/issues when seating parties at multiple tables. It would be nice to be able to utilize the web version the same way you use the tablet version (i.e. seating reservations, updating table statuses, etc) **What problems is SevenRooms solving and how is that benefiting you?** Managing flow of incoming customers, keeping line of communication open with guests. Using the automatic feedback request after guests leave is great - it seems to prevent potential negative reviews from showing up online - instead, they're sent to my email inbox, for my eyes only. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms!. We are grateful for your support, and we’re here for whatever you need at anytime! ### 21. Great organizational tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2018 **What do you like best about SevenRooms?** How clear aspects of the app are as well as how easy it is to use. **What do you dislike about SevenRooms?** Functionality sometimes varies. You’re able to do something at one point but may be unable to complete that same action later following the same procedure. **What problems is SevenRooms solving and how is that benefiting you?** Our waitlist is able to become a lot more organized. We’ve also found that it is easier to take down customer information and communicate with them. **Official Response from Stephanie Schalow:** > We really appreciate your feedback on SevenRooms! We are grateful for your support, and we’re here for whatever you need at anytime! ## SevenRooms Discussions - [Does SevenRooms have an app?](https://www.g2.com/discussions/does-sevenrooms-have-an-app) - 2 comments, 1 upvote - [What is UCS used for?](https://www.g2.com/discussions/what-is-ucs-used-for) - 1 comment - [View SevenRooms pricing details and edition comparison](https://www.g2.com/products/sevenrooms/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-25+05%3A17%3A07+-0500&secure%5Bsession_id%5D=e8c81f84-7e5d-45a5-accf-a3660d83386a&secure%5Btoken%5D=2e7a6f487f45553a835dd17b75b8fbc51faccbc60d36971d1def3702e559e5fe&format=llm_user) ## SevenRooms Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) ## SevenRooms Features **Administration** - Accounting - Marketing Tools - Employee Management - Guest Profiles **Platform Basics** - Reporting - Interoperability **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Customer Data and Insights** - Customer Analytics - Customer Database - Customer Segmentation **Analytics** - Reports & Analytics - Predictive Analytics - Feedback Management - Market Intelligence **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Campaign Management** - Marketing Automation - Email Marketing - SMS & Push Notifications **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Engagement and Retention** - Offers Management - Rewards Program - Reputation Management **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration and Compliance** - Analytics and Reporting - Integrations - Compliance and Consent Management **Generative AI** - AI Text Summarization - AI Text-to-Speech ## Top SevenRooms Alternatives - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - 4.4/5.0 (281 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (350 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) - 4.8/5.0 (1,255 reviews)