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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Mid-Market (42.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
Starting at $25.00 1 User Per Month
HubSpot Service Hub
Star Rating
(2,868)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSalesforce Service Cloud
Star Rating
(7,164)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Salesforce Service Cloud and HubSpot Service Hub have a strong star rating of 4.4, indicating a high level of satisfaction among users. However, Salesforce is noted for its robust features tailored for mid-market businesses, while HubSpot is favored by small businesses, as reflected in their respective market segment reviews.
- Reviewers mention that HubSpot Service Hub offers a free entry-level price, making it an attractive option for startups and small businesses. In contrast, Salesforce Service Cloud starts at $25.00, which may be a barrier for smaller organizations looking to adopt a service platform.
- Users on G2 highlight that HubSpot excels in ease of use and setup, scoring 8.6 and 8.3 respectively, compared to Salesforce's 8.4 and 7.9. This suggests that HubSpot may be more user-friendly for teams without extensive technical expertise.
- Reviewers say that Salesforce Service Cloud shines in data security with a score of 9.0, which is crucial for businesses handling sensitive customer information. HubSpot, while still strong at 8.8, does not match Salesforce's level of security assurance.
- Users report that HubSpot Service Hub provides a better overall customer support experience, scoring 8.8 compared to Salesforce's 8.3. This is particularly important for businesses that rely heavily on timely support for their service operations.
- G2 users mention that Salesforce's advanced features, such as SLA Management (8.1) and Customer Health Scores (8.1), are beneficial for larger organizations needing detailed performance metrics, while HubSpot's strengths lie in its user-friendly features like Ticket Collaboration (8.4) and Customer Profiles (8.7), which are ideal for smaller teams focused on customer engagement.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
HubSpot Service Hub
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
2,108
8.6
2,751
Ease of Use
8.6
2,299
8.4
5,326
Ease of Setup
8.3
1,310
7.9
4,086
Ease of Admin
8.5
911
8.2
1,524
Quality of Support
8.8
1,936
8.3
2,533
Has the product been a good partner in doing business?
8.8
899
8.7
1,505
Product Direction (% positive)
8.7
1,977
8.2
2,712
Features by Category
Ticket and Case Management
8.5
766
|
Verified
8.5
1199
|
Verified
8.4
767
|
Verified
8.4
1197
|
Verified
8.4
772
|
Verified
8.3
1225
|
Verified
8.2
705
|
Verified
8.3
1149
|
Verified
7.8
482
8.1
975
8.2
706
|
Verified
7.9
1163
|
Verified
8.4
715
8.3
1145
|
Verified
8.7
738
|
Verified
8.5
1022
|
Verified
Generative AI
7.4
96
7.6
173
7.4
96
7.6
172
Agentic AI - Help Desk
7.5
89
8.0
49
7.6
91
8.2
50
7.5
90
8.1
50
Communication Channels
8.1
504
8.4
1016
|
Verified
8.5
717
|
Verified
8.6
1199
|
Verified
8.3
641
|
Verified
8.1
840
7.8
447
8.0
800
|
Verified
7.7
464
8.0
760
Platform
7.4
512
7.8
552
|
Verified
8.1
624
|
Verified
8.3
816
|
Verified
8.4
667
|
Verified
8.6
691
|
Verified
8.3
622
|
Verified
8.3
608
|
Verified
8.3
718
|
Verified
8.2
1143
|
Verified
8.5
741
|
Verified
8.2
1162
|
Verified
Customer Information
8.4
610
|
Verified
8.1
206
8.6
743
|
Verified
8.3
205
8.6
788
|
Verified
8.4
203
8.0
483
|
Verified
7.7
201
8.3
606
|
Verified
7.9
204
8.3
593
|
Verified
8.1
200
8.5
751
|
Verified
7.8
204
Predictions
7.5
457
|
Verified
7.3
197
7.8
479
|
Verified
7.7
198
8.2
558
8.2
196
7.8
407
|
Verified
7.4
194
Platform
8.5
860
|
Verified
8.5
204
8.2
709
|
Verified
8.3
203
8.4
744
|
Verified
8.4
200
8.6
815
|
Verified
8.5
200
8.4
866
|
Verified
8.2
201
8.2
662
8.7
197
8.5
787
|
Verified
8.8
201
8.8
748
|
Verified
9.0
198
8.7
856
|
Verified
8.8
196
8.8
841
|
Verified
8.9
197
Generative AI
7.7
120
7.3
169
7.8
117
7.3
167
Agentic AI - Customer Success
7.5
91
8.6
12
7.6
92
8.5
12
7.7
93
8.9
12
7.8
92
9.2
12
7.7
92
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Workforce Management
Not enough data
7.8
55
Not enough data
7.8
55
Not enough data
7.3
54
Not enough data
7.7
54
Not enough data
7.6
54
Administration
Not enough data
8.2
55
Not enough data
8.3
54
Not enough data
8.4
54
Not enough data
7.6
53
Not enough data
7.6
53
Conversational Platform
8.3
805
8.5
100
8.0
609
8.6
99
8.1
356
8.0
98
8.2
549
8.2
101
Support Automation
8.2
634
8.1
99
8.1
398
8.1
98
8.2
610
8.0
99
8.1
567
7.9
96
Generative AI
7.4
265
7.4
94
7.5
262
7.4
93
Customer Support
Not enough data
8.3
141
Not enough data
7.9
136
Not enough data
8.2
136
Automation
Not enough data
8.2
139
Not enough data
8.2
140
Not enough data
8.1
139
Artificial Intelligence
Not enough data
7.6
134
Not enough data
7.6
134
Not enough data
7.3
131
Generative AI
7.7
141
7.7
107
7.7
139
7.7
106
Feature Not Available
7.7
107
Communication
8.6
426
|
Verified
8.5
309
|
Verified
8.4
424
|
Verified
8.6
328
|
Verified
8.7
390
|
Verified
8.4
274
|
Verified
8.6
338
8.5
276
|
Verified
8.1
266
7.8
159
Internal Use
8.1
624
|
Verified
8.3
816
|
Verified
8.5
382
|
Verified
8.3
295
|
Verified
8.4
341
|
Verified
8.5
287
|
Verified
8.6
423
8.4
317
|
Verified
8.8
413
|
Verified
8.5
288
|
Verified
8.7
401
|
Verified
8.7
321
|
Verified
Generative AI
7.6
188
7.2
126
Self-Service Experience
8.6
657
8.6
591
8.6
630
8.3
578
7.7
86
8.3
527
7.9
418
7.9
213
8.3
453
8.4
223
Self-Service Platform
8.3
439
8.4
222
8.5
455
8.6
227
7.7
362
7.6
198
8.3
431
8.5
214
Agentic AI - Customer Self-Service
8.4
34
8.3
6
8.5
34
8.3
6
8.3
34
8.3
6
8.4
34
8.6
6
8.7
34
8.3
6
8.9
33
8.9
6
8.6
33
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
7.6
86
8.0
79
7.5
86
7.9
80
Generative AI
7.5
79
Feature Not Available
7.3
80
Feature Not Available
Survey Management
8.6
212
|
Verified
8.7
30
8.6
258
|
Verified
8.3
30
8.7
277
|
Verified
8.6
30
8.6
262
|
Verified
8.7
30
Process Management
8.5
245
|
Verified
8.3
30
8.6
255
8.4
29
8.6
253
|
Verified
8.8
30
8.6
254
8.6
29
System Management
8.9
251
|
Verified
9.1
30
8.8
242
8.7
29
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and Salesforce Service Cloud are categorized as Conversational Support, Customer Success, Live Chat, Help Desk, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations and Shared Inbox
Salesforce Service Cloud is categorized as Customer Service Automation, Contact Center Quality Assurance, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.5%
Marketing and Advertising
5.3%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
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As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
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Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
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