# What platform integrates remote desktop with ITSM systems?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m helping a few IT teams look at <a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-desktop"><strong>remote desktop platforms </strong></a>that plug directly into their IT service management (ITSM) stack. They don’t just want to remote in; they want tickets, asset data, and remote sessions tied together in one place. So I dug into the G2 feature data and user reviews, and here’s what stood out:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>: </strong>Very high satisfaction and market presence. Strong integrations (89%) and diagnostics (88%) make it attractive for IT teams wanting to link remote support with ticketing and asset management.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/splashtop-remote-access/reviews"><strong>Splashtop Remote Access</strong></a><strong>:</strong> High marks for integrations (92%) and file sharing (93%). Known for pairing remote access with service desk workflows at a lower price point.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/anydesk/reviews"><strong>AnyDesk</strong></a><strong>:</strong> Excellent unattended access (90%) and integrations (90%). Lightweight but flexible enough to tie into ITSM tools for ticket updates.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/beyondtrust-remote-support/reviews"><strong>BeyondTrust Remote Support</strong></a><strong>:</strong> Designed for enterprises with security and compliance needs. Integrates deeply with service desks (ServiceNow, Salesforce, Jira Service Management).</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/action1/reviews"><strong>Action1</strong></a><strong>:</strong> Cloud-native and built for IT teams managing multiple endpoints. Good mix of session recording, unattended access, and integrations.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a><strong>:</strong> Affordable, cloud-based option with decent integrations (85%) for smaller IT teams that still want tickets tied to remote sessions.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/syncro/reviews"><strong>Syncro</strong></a><strong>:</strong> It combines remote desktop with RMM and ticketing out of the box, making it a popular choice for MSPs serving SMBs.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Other platforms often mentioned for deep ITSM integrations include <strong>ConnectWise Control, LogMeIn Rescue, and GoTo Resolve</strong>.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For those of you already running ITSM + remote support, what's been your experience with these tools? Which tools actually made the <strong>integration seamless</strong> versus feeling like two separate systems duct-taped together?</p>

##### Post Metadata
- Posted at: 7 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For teams that have tried linking remote support with ITSM, what’s been the bigger win: having built-in ticketing/asset tracking inside the remote desktop tool, or using connectors to your existing service desk (like ServiceNow/Jira) and keeping them separate?&lt;/p&gt;

##### Comment Metadata
- Posted at: 7 months ago
- Author title: SaaS and Software Research





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