IBM Sterling Order Management Reviews & Product Details

IBM Sterling Order Management Overview

What is IBM Sterling Order Management?

IBM® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.  Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability. Enhance your enterprise resource planning with B2B Order Management. B2B clients expect the same experience in the office as they get at home: delivery how, when and where they want it. IBM® Sterling Order Management is an advanced order orchestration platform that provides a single view of orders and inventory across your entire fulfillment network, one that allows customers to order and receive from any channel, get a committed fulfillment promise and track order status. Delight customers with B2C order management to deliver multi-channel fulfillment options. B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBM® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business. Benefits Build a loyal customer base: Keep customer promises with flawless execution across every channel, digital and physical. Take action on real-time inventory views: Meet peak-period demand and avoid overpromising, losing sales or incurring unexpected charges. Maximize omnichannel retail: Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle. Drive profitability: Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns and minimize shipping expenses with ship-to-store options.  Orchestrate hybrid cloud: Gain a flexible and agile solution with a multi-cloud deployment on any cloud of your choice. To learn more click here: https://www.ibm.com/products/order-management IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling

IBM Sterling Order Management Details
Languages Supported
German, English, French, Italian, Japanese, Korean, Polish, Russian, Spanish, Turkish, Chinese (Simplified)
Product Description

IBM Sterling Order Management orchestrates cross-channel selling and order orchestration processes across a dynamic business network of customers, suppliers, and partners. IBM Sterling Order Management provides robust cross-channel functionality that can intelligently broker orders across many disparate systems, provide a global view of all inventory across the supply chain, and help you make changes to business processes based on changing market conditions.

How do you position yourself against your competitors?

IBM Order Management is the only solution that offers an end to end cognitive engagement platform.


Seller Details
Seller
IBM
Ownership
SWX:IBM
Company Website
Phone
1-866-277-7488
Year Founded
1911
HQ Location
Armonk, NY
Total Revenue (USD mm)
$77,147
Twitter
@IBM
617,859 Twitter followers
LinkedIn® Page
www.linkedin.com
519,733 employees on LinkedIn®
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

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IBM Sterling Order Management Reviews

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Flexibility to integrate with multiple external systems. Review collected by and hosted on G2.com.

What do you dislike?

Applet configuration window is something which can be improved, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IBM has re-architected its order management platform to

make it simpler and more flexible for business users to have

more control over order operations via self-service

capabilities—without requiring IT involvement for every

change. This platform better enables users to implement new

delivery choices such as buy online, pick-up in store (BOPIS);

ship from store; drop ship; return anywhere and more. It also

equips in-store sales associates to handle customer requests

such as finding items at other locations (save-the-sale), line

busting during peak periods, and assisting store managers in

overseeing omnichannel processes.

The solution has a modern architecture that is built around

order management business services based on Docker

containers. This architecture eases management,

administration and the process of creating and deploying new

innovations. All of this translates into faster time-to-value

and lower IT costs. Because you can more quickly deliver the

fulfillment services customers expect, it enhances the overall

customer experience as a key aspect of your brand. Review collected by and hosted on G2.com.

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Senior System Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It is the best Order management platform out there and we have been using it since it was out in the market.. it is really easy to understand and provides various features to make enhancements or make integrations with other applications etc.. it is also a flawless product with very little bug fixes needed.. it has many features that are very useful for the flawless movement of order from one stage to another.. Review collected by and hosted on G2.com.

What do you dislike?

I cannot think of any but I guess it will be its look I guess and that too because it is really old and tht is how it was designed to look.. but the configurator could use a little more changes other than that I do not have any problems as such.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have been working with the internal solutions team in my organization and work with sterling as a product and enhancements on top of it like various tools for the ease of our clients and also try to do different integrations with other platforms like payment platforms or carriers and all so that we can provide a complete solution to our clients Review collected by and hosted on G2.com.

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Head Of Technology
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Robust, Flexible to modify, Ease of integration, multiple rules and combination can be configured, All logics work at SKU/quantity level which is ideal Review collected by and hosted on G2.com.

What do you dislike?

User Interface is not friendly. API driven model sometimes gives challenges in customization and also understanding the DB structure Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking for the best in the industry OMS, do not think beyond IBM Sterling Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Omni channel order orchestration and fulfillment models are achieved with ease. Have integrated with various ecommerce platforms like Hybris, Magento, open source as well as with ERPs with minimal challenges. Ensured full visibility and traceability of order orchestration flows and helped in fine tuning business logics Review collected by and hosted on G2.com.

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IT Graduate Assistant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease to develop something in the application and the modular structure of the application. Review collected by and hosted on G2.com.

What do you dislike?

Its bit complex in the beginning to learn the system, plus there are not much helpful documents available online. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Please refer multiple documents as its a bit difficult to get hold of it very fast. Allot some time to understand the application. Otherwise its a great product to work with and easy to follow. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have used IBM Sterling Order Management to make a retail store go completely online and track the status of orders and inventory. It is really very effective tool, and provides smooth processing of orders. Review collected by and hosted on G2.com.

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Associate Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Distributed Order Management , Global Inventory Visibility, Real Time availability monitor functionalities. Review collected by and hosted on G2.com.

What do you dislike?

Some performance issues related to launching of configurator Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. Customer Notification

2. Sourcing and scheduling setup

3. Inventory management.

4. Customer promised date calculation

5. Store/Node/hub configurations set up and configuration.

6. Work orders and service order fulfillment.

7. Payment processing.

8. Integration with other systems.

9. Customization of business logic Review collected by and hosted on G2.com.

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ER
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Powerful cloud based Order Management system with intelligent sourcing and scheduling which can be easily integrated with variety of Front end systems. Review collected by and hosted on G2.com.

What do you dislike?

Reporting - Would have liked some out of the box reporting as well which will make the product even more powerful Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Excellent product with both On-prem and Cloud options. Can chose either based on organization structure Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multi Channel Omni business - BOPIS, SFS, STS etc. Review collected by and hosted on G2.com.

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Senior Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Procurement request that I complete an integrity test after working close to 20 years with them. I enjoyed negotiating with IBM procurement, explaining over and again, securing every possible opportunity to work with IBM. Review collected by and hosted on G2.com.

What do you dislike?

IBM loves to request for permission to access all my data and not tell me what it is that they are looking for or looking at. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

To connect with their vendors directly with and without IBM Sterling Order Management. To learn and to understand their existing partner’s value preposition. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

SLA that requires much time (> 6 months) to approve a Budget. Efficiency and time on my end to complete other more important tasks. Review collected by and hosted on G2.com.

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software engg
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease to customise the business requirement. Product provides very good features oob. Complete business can be set up using the tool. I personally believe sourcing & scheduling is best feature in the tool. Complex sourcing logics can be easily achieved. Review collected by and hosted on G2.com.

What do you dislike?

Installation is the biggest task for the tool. Debug the logs for installation of this product is difficult in case any errors. Consume high space. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I worked for clients who has global market and few are only in US. Complex sourcing logics and different business pipelines can be set up easily. Easily modified and debug. Review collected by and hosted on G2.com.

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Associate
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The integration of oder management with inventory supply and configuring the product delivery to the end user. Review collected by and hosted on G2.com.

What do you dislike?

There are no much downsides but I believe to improve the interface of oms console and configurator. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is no other competitors with IBM oms.we can go ahead with this product and rely on this as it is amazing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working for the organization's to develop their business by fulfilling the needs of customer through order delivery in process. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

IBM Sterling OMS has is a comprehensive Order management system, IT's Order Orchestration process is one of the best that marries between different disparate systems across a supply chain. It automates the selling and fulfillment process with such of an ease yet with high accuracy. Review collected by and hosted on G2.com.

What do you dislike?

The Sterling Call Center Business Intelligence Operational Reports are not supported in a sharded environment.

I would really like this feature to work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is really good but still FIT GAP analysis between your expectation and OMS features has to be done very well in order to save yourself from late jolts while implementing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have used it for multiple Online retailers, it was very nice to see OMS work seamlessly to optimize there OMS system.

Lot of manual processes are automated here to save the daily hassle. Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The product is huge and almost has all features an OMS system would have ready to implement.

Recently IBM OMS has also launched on cloud which is icing on the cake. Review collected by and hosted on G2.com.

What do you dislike?

Build on very old architecture it is very robust.

It takes lot of time for deployment even if it is for very small change.

Its configurator takes lots of time to launch.

Last but not the least as it is a huge monster it takes time to master it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Not suitable for midscale business Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Multichannel order management is simplified using sterling. Its sourcing engine helps customer in determining best and cost effective node for fulfilment of order. Its inventory visibility helps customers on order promising. Review collected by and hosted on G2.com.

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CR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's a good product can be adapted easily. Can be integrated with Oracle products. Review collected by and hosted on G2.com.

What do you dislike?

Configurator UI should be improved. Little complected in sourcing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have integrated this product with front end hybris & Oracle products as down streams. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

OMS has an incredible amount of flexibility. Its ability to extend and use other systems in the company is enormous. Review collected by and hosted on G2.com.

What do you dislike?

The tool still acts like a monolith. New growth projects run the risk of doing something wrong, by the fact that it can be done in many different ways.

Significant challenge in managing the tool due to continued dependence on IE-only CSS and heavy Java-based consoles.

No excuse at this point that the tool is missing a mobile app for tactical order support. More focused than the business console. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

OMS is a huge tool. Know the business needs first, and engage a partner with broad experience supporting like clients. The hardest part is not knowing the right way to implement a solution; not knowing what you don't know. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

OMS simplifies the process for inbound order capture from WCS and EDI, reducing the burden on WCS to develop custom integrations. OMS also integrates our promising from a complicated, home-grown inventory solution to WCS. Review collected by and hosted on G2.com.

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Response from Katie Devlin of IBM Sterling Order Management

Hi!

Thank you for your response. It sounds like you're a long-term user of IBM Order Management. We truly appreciate your feedback and are always sharing insights like yours with our development team.

Have you joined our online community? You can learn, engage and share with other IBM users: https://community.ibm.com/community/user/marketingandcommerce/home

Thank you for your time!

CR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

OMS's flexibility without custom coding. To "customize" IBM OMS is a matter of configuration most of the time, and not coding/development like other OMS platforms. Also, the fact that OMS is all services based and can handle the most complext order orchestration situations as well as the simplest (hint: even if you think your are simple, you probably arent) Review collected by and hosted on G2.com.

What do you dislike?

The cost can seem prohibitive. IBM's pricing models are not always designed for every situation, but the good news is you can work with your business partner to help you rightsize the investment and get you the best pricing/terms & conditions. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

IBM Order Management allows a company to say "yes" to any order and provide the best customer experience. No matter how good your sales channel is, if you can't fulfill the promise to the customer that the product will arrive when promised, the experience will be negative and you risk future revenue with that customer. Review collected by and hosted on G2.com.

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Response from Katie Devlin of IBM Sterling Order Management

Hello!

Thank you for your review. Working with a Business Partner is always a great option!

Thank you again for your time!

Solution architect
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The product offer great deal of option to be customized and tailored based on needs of complex organization. It does offer stable solution with best of functionalities Review collected by and hosted on G2.com.

What do you dislike?

The framework of web call center which is on Dojo is still very slow, with screen we have had issues from business team of being unhappy with UI performance Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UI performance on web call center applications.

No standard tools from IBM to measure screen performance.

The timezone of stores are not considered while order allocation as a result we if stores are in -7:00 timezone they start getting orders at 5pm in evening Review collected by and hosted on G2.com.

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IR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The product was put in back in 2014 and has been extremely robust planning order across 8 warehouses and 50 pick pack and despatch stores. \

It can be deployed in multiple ways and is now moving into containerisation options which makes it massively easy to deploy Review collected by and hosted on G2.com.

What do you dislike?

It was a single deployable up until the lates release. Whilst we optimised deployment using ancible scripts it can be a little unweildly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very flexible. 10 different deployments can give 10 differnt variation of solution and still be very healthy within the framework . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping up with the continuing challenge of meeting our changing customer demands and optimising fulfilment across the full store and warehouse estate. Review collected by and hosted on G2.com.

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AR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

The scalability of the product and cutting edge technology it offers, being a saas solution the scalability of the solution it offers is great and also being the leading application this area the solution offers the features and functionalities we like, also the with the user groups and customer engagement the amount of support we get is great. Review collected by and hosted on G2.com.

What do you dislike?

Report and Analytics: The current version of solution is has some serious limitations around reports and analytics and for reporting capabilities we need to depend on cognos solution which has some limitations and/or data extract model where you can get only data older than 1 hr, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Order orchestration and Global Inventory visibility Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The best OMS platform that I have work with is the IBM OMS plarform for the very reason it is fully architected with the stateless service oriented architecture that address every feature that the customer might think of implementing their requirements. Review collected by and hosted on G2.com.

What do you dislike?

I would like IBM in improved the installation process of OMS and enable a different means of integeration with the downstream applications such as MArketplace and WMS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a business parther, we solve the omnichannel problem with inventory visibility, on time delivery committement and pricing. Review collected by and hosted on G2.com.

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CS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

BOPIS - Support for Buy online pickup in store feature is standout. It's ability to update the commerce system is well received by customer.. Regular inventory update to commerce system is the key feature which customer like. Review collected by and hosted on G2.com.

What do you dislike?

No support for Buy online deliver sto store which needs to be looked into, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integrated with Websphere commerce to support homedelivery, BOPIS and BORTS orders.

Reservation of inventory before order is placed is really cool. Review collected by and hosted on G2.com.

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Practice Lead Enterprise Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

With accelerators and product features this can be an ideal solutin for customers wishing to grow their business. Review collected by and hosted on G2.com.

What do you dislike?

Takes a lot of assembling to build an initial release. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scale of order lines Review collected by and hosted on G2.com.

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Sr. Solutions Architect OmniChannel
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Extensibility, customization, stability, Review collected by and hosted on G2.com.

What do you dislike?

slow evolution of achitecture, poor business feature additions since 9.2 Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great current state technology Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Global OMS rollouts. Inventory visibility. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Multi-capability, easily configurable tool Review collected by and hosted on G2.com.

What do you dislike?

A bit of a niche skillset, can be hard to find continuing expertise Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use IBM Order Management for our digital inventory, order management and order fulfillment functions. We are currently in the process of re-architecting our platform in the cloud. IBM OM does a lot of things out of the box very well. Review collected by and hosted on G2.com.

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IS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

Its flexible and most common omnu channel functionality is in out of the box product Review collected by and hosted on G2.com.

What do you dislike?

Some of the stack components have not kept up with advancements. The json api are not really usable as is. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very good of the shelf product, Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Its core order and inventory management is used for omni channel order management Review collected by and hosted on G2.com.

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CR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
What do you like best?

- Able to use Common Functionality for all Banners as neded and customize for a specific retailer when needed Review collected by and hosted on G2.com.

What do you dislike?

Delivery of New features is really slow & not yet micro services arechitecture Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Shipping from Store & Pickup

Returns

Inventory Management for selling Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 Gives Campaign
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Having access to Inventory Visibility makes it so much easier to fulfill orders. Review collected by and hosted on G2.com.

What do you dislike?

Integration with legacy applications can be tricky Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have experienced resources for the poroject Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Improved customer service with Order Management

Better order fulfillment through inventory visibility Review collected by and hosted on G2.com.

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