Qualified Reviews & Product Details

Qualified is very powerful and they provide adequate resources in making sure you're set up for success. The tool works as advertised and they make sure that you're getting the most out of the platform. I love the accuracy and ease-of-use of all the dashboards and it makes it easy to pull metrics for executive reviews. Our CSM, Logan, is also the best CSM I've ever worked with and they have a commitment to providing an excellent experience to their clients. Review collected by and hosted on G2.com.

It requires a lot of cross-functional collaboration to ensure that your company is getting the most out of the platform. The biggest hurdle may be your own company's culture Review collected by and hosted on G2.com.

What stands out most about Qualified is the exceptional support we receive from Jen(jennifer@qualified.com). She is always available to assist us whenever we need help. In addition, Qualified as a platform offers a wide range of features that have been incredibly beneficial for us. Whether it's their AI SDR or the campaigns managed entirely by the AI SDR, I haven't come across any other tool on the market that supports us to this extent. Review collected by and hosted on G2.com.

There's nothing specific that I dislike apart from the only part where I feel there's a lot of things Qualified offers that we are not necessarily utilising. Also, the campaigns are a bit complicated at times to navigate through which we've been assured would be fixed by their product team soon. Review collected by and hosted on G2.com.

Earlier this year, we upgraded our website chatbot from rules-based branching to an AI SDR...and it's incredible how well Piper can respond to questions! It's eased the strain on our reps to not have to be continuously online to answer questions since Piper can handle questions and book meetings 24/7. It also eased the strain on our marketing team since we no longer have to manage the countless branches when we were doing rules-based logic. I also appreciate no longer needing to have as many manual translations for localized experiences which can be a bear to maintain and QA. Another area of the platform I use often is Offers. I love how I can easily segment what gets shown to users and manage them all without dev support. The cherry on top is the incredible support we receive from our Customer Success Architect. Their expertise, quick responses, and pleasant demeanor makes our ongoing relationship quite enjoyable. Review collected by and hosted on G2.com.

With all of the content that Piper crawls in the initial onboarding phase, it makes for a hefty QA experience prior to launch. The scorecard functional is helpful to see common questions but the refinement process takes a while (which is worth it in the long run). It would be helpful to have a filter to option to see the content publish date so we can exclude older blogs and press releases that we don't want Piper referencing. We've experienced some issues with the crawl rate limit as sometimes it can overload the server. It would be nice to have options to schedule crawl dates and times, as well as how long the crawl takes Review collected by and hosted on G2.com.

Qualified has strong integrations with both HubSpot and Salesforce, which has allowed us to build seamless lead management processes between all our systems. Review collected by and hosted on G2.com.

We recently started testing the AI Email feature, which has been working well, overall. My one complaint is the way contacts get added to campaigns based on Salesforce campaign member status. Qualified will enroll a contact when a campaign member status changes, but not based on a current campaign member status. So, if the Qualified campaign is not already listening for that status change, the contacts won't be enrolled, and we have to go in a manually change them and then change them back. Review collected by and hosted on G2.com.

Qualified offers an easy to use interface that even the most non technical marketer can pick it up quickly. I've used Qualified to scale our Business Development Rep workload, especially when it comes to event and webinar follow-ups. I'm able to create an entire follow up strategy in under 20 minutes and able to meet hundreds to thousands of people instantly. More importantly as a marketer I'm able to get instant feedback to what's working and what is not in driving meeting conversions. Making real time adjustments. The onboarding and customer support that Qualified has provided is the best I've had of any technology I've used in my marketing tech stack.

As a leader of a revenue marketing team, I am so excited for the scale that Qualified is going to bring our team. Review collected by and hosted on G2.com.

That I haven't had the time to use it to its full capacity. But I keep finding new use cases each day to make our BDR lives easier. Review collected by and hosted on G2.com.

Ease of use, the implementation and support team is incredible. Implementation was simple and quick and the team really helped each step of the way. Our partners, Camille and Alise, are super knowledgable and responsive. It's nice to have support that wants to ideate, improve, and work towards your goals with you. The ROI is super easy to measure and this made an immediate impact to our pipeline. Review collected by and hosted on G2.com.

The backend of the platform can be a bit confusing to navigate but our team has really helped us get the hang of it and is always happy to help when we can't figure it out. Review collected by and hosted on G2.com.

What stands out most is the incredible level of partnership and support. We have a dedicated Qualified Success Architect who has been instrumental in our success. From the initial implementation of AI and automation to ongoing A/B testing, performance analysis, and strategic advice, they are always one step ahead. Their deep knowledge of the platform and commitment to our user adoption have been key in helping our team not only use the tool but to truly maximize its value. This hands-on, expert support goes far beyond what we've experienced with other vendors. Review collected by and hosted on G2.com.

Like any advanced AI tool, it requires some manual work to ensure there are no hallucinations or errors in the automated conversations, which is to be expected. Additionally, while the reporting is quite comprehensive on its own, it does not fully integrate with all of our other tools, requiring some manual effort to consolidate analytics. Review collected by and hosted on G2.com.

Qualified simplifies the process of engaging with high-intent visitors in real time, while also giving us clear insights into visitor activity. This visibility helps our team route leads more efficiently and have more meaningful conversations with the right prospects at the right time. I also want to highlight the outstanding support we’ve received from our Qualified Success Architect, Michael Witt. Mike has been an invaluable resource; always responsive, knowledgeable, and proactive. His guidance has helped us optimize our setup and get the most out of Qualified. Review collected by and hosted on G2.com.

While Qualified has proven to be a valuable tool overall, I found that the learning curve for building segments and configuring the routing logic could be smoother. It took me a while to fully grasp how everything was organized and to feel confident making adjustments. Introducing a more guided or visual setup process would likely help new admins become comfortable with the system more quickly. Review collected by and hosted on G2.com.

It's a combination of the product as it is today and the potential we can see that Qualified is committed developing in it. Just as important, the onboarding and implementation experience was amazing in order to realize its full value at launch and going forward. The Qualified onboarding team was knowledgeable, positive, and generous with their time introducing us to the system, and getting us up and running. They're comforting to work with. It just feels good. Review collected by and hosted on G2.com.

Nothing I dislike yet. There are a lot moving parts to the system, and a lot to learn. Not a bad a bad thing at all. Review collected by and hosted on G2.com.

Qualified stands out as the most consistent and user friendly tool in our entire tech stack. We're continually impressed by their commitment to innovation, as they are always raising the bar with new product features. Crucially, they ensure our team is well prepared to seamlessly integrate and maximize the value of these updates. The impact of integrating our AI SDR, Daisy has been transformative. By efficiently qualifying leads and engaging prospects, Daisy has supercharged our pipeline and become a critical factor in achieving our goals.

A key part, if not the most important to this success is our dedicated success architect, Danielle. She is truly the best of the best - an organized, concise, and incredibly valuable strategic and logistical partner. Her expertise ensures we get the most out of the platform and we truly value all she does for us! Review collected by and hosted on G2.com.

I have not found anything that I dislike about Qualified thus far in our user journey! Review collected by and hosted on G2.com.