Best-Rated Client Success Software for Tech Enterprises

I want feedback from the community on client success software that’s best suited for tech enterprises managing large, complex customer portfolios. We’re focused on tools that can handle advanced segmentation, health scoring, and journey automation across global teams and multiple product lines.

These are the platforms currently top-rated in G2’s Customer Success Software:

• Gainsight Customer Success – Gainsight remains a leading choice for enterprise CS teams due to its robust data modeling, rule-based playbooks, and customer health frameworks. It offers deep integrations with CRMs and analytics tools, which is valuable for aligning CS with sales and product functions.
• ChurnZero – ChurnZero is especially strong when real-time user data is essential. Enterprise teams use it to build personalized workflows, generate usage-based alerts, and monitor KPIs across accounts. It also supports white-labeling and role-based dashboards for large organizations.
• Totango – Totango’s SuccessBLOCs make it adaptable for enterprises with diverse customer bases and lifecycle stages. The platform supports multiple teams and product lines under one unified structure, making it easier to scale customer success operations across geographies.
• ZapScale – While newer in the enterprise space, ZapScale is gaining traction for its speed of implementation and data unification capabilities. It offers strong automation and customer health visibility without requiring heavy customization out of the gate.
• Planhat – Planhat is built for tech enterprises with layered account structures and international customers. It’s known for its flexible data model, native revenue tracking, and support for cross-functional collaboration between CS, sales, and product teams. The platform also allows for tailored workspace views across business units.

If you’ve evaluated or deployed any of these platforms at an enterprise tech company, what made the biggest difference in driving client success outcomes? Would love to hear how these tools handle scale, visibility, and retention in a complex environment.