# PagerDuty Reviews **Vendor:** PagerDuty **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 929 ## About PagerDuty PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial ## PagerDuty Pros & Cons **What users like:** - Users value the **automated, priority-based notifications** from PagerDuty, ensuring swift responses to critical incidents. (21 reviews) - Users value the **automated and priority-based notifications** of PagerDuty, ensuring timely responses and improved incident management. (19 reviews) - Users value the **reliability and ease of managing on-call alerts** with PagerDuty's seamless integrations and customizable notifications. (17 reviews) - Users find PagerDuty's **ease of use** impressive, streamlining incident management and improving team responsiveness seamlessly. (15 reviews) - Users appreciate the **easy integrations** of PagerDuty, enabling seamless connectivity with tools like Slack and AWS. (15 reviews) - Users love the **seamless integrations** with various tools, enhancing incident response and improving workflow automation effectively. (15 reviews) - Users appreciate the **automated alerts and intuitive design** of PagerDuty, enhancing incident management efficiency. (14 reviews) - Automation (9 reviews) - Features (9 reviews) - Issue Resolution (9 reviews) **What users dislike:** - Users are frustrated by the **rigid alert integration options** in PagerDuty, limiting customization for their workflows. (12 reviews) - Users find PagerDuty to be **expensive** , especially for small teams and necessary features being locked behind paywalls. (8 reviews) - Users find the **complexity of the interface** a challenge, especially for those new to PagerDuty. (7 reviews) - Users often find PagerDuty's **inefficient alert system** overwhelming, especially when alerts aren't properly filtered, impacting usability. (7 reviews) - Users find the **complex UI** of PagerDuty can be overwhelming, particularly for those unfamiliar with its features. (6 reviews) - Difficult Learning (6 reviews) - Users find **limited features** in PagerDuty, with essential tools often requiring additional costs or complicated setups. (6 reviews) - Users express frustration over **missing features** in PagerDuty, highlighting the lack of essential functionalities and confusing integrations. (6 reviews) - Notification Issues (6 reviews) - Users are concerned about **high pricing** for PagerDuty, feeling it complicates access to essential features and support. (6 reviews) ## PagerDuty Reviews ### 1. Centralized Incident Response with Practical AI Summaries **Rating:** 4.5/5.0 stars **Reviewed by:** Himanshu J. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about PagerDuty?** It does a really good job centralizing incident response, rather than forcing teams to juggle alerts across email, Slack, monitoring tools and random dashboards. The event orchestration and escalation workflows are genuinely useful, especially once they’re set up properly. What’s improved a lot recently is the AI side. The incident summarization and contextual insights are actually practical during active incidents, because nobody wants to sift through a flood of alerts just to figure out what changed. The AI-generated summaries help speed up triage, instead of feeling like a checkbox feature. **What do you dislike about PagerDuty?** Alert noise is still the biggest risk. Even with AI/event intelligence, if monitoring inputs are messy, PagerDuty can still overwhelm people with too many notifications. That’s more of a setup issue, but it becomes a product experience issue quickly. **What problems is PagerDuty solving and how is that benefiting you?** It solves the operational chaos problem during outages. incidents get routed immediately to the right people with escalation if nobody responds. PagerDuty can route it to the correct on-call engineer, summarize related incident context and keep collaboration structured ### 2. PagerDuty Brings Order to Production Incidents with Smart Escalations **Rating:** 4.0/5.0 stars **Reviewed by:** Arkajit D. | Chief Technology Officer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about PagerDuty?** The best part about PagerDuty is its ability to minimize operational mayhem during actual production incidents, especially for firms where every second of downtime is associated with lost dollars, customer confidence, and regulatory risk. For example, in a fintech firm, we had an incident with our payment reconciliation system whereby our payment reconciliation process would fail at times during our settlement periods due to delays in queue processing between our bank partners and internal ledgers. Prior to implementing structured incident management, there was chaos in the way alerts were being handled via our Slack channels and email. However, after introducing PagerDuty, there was a defined process of alert escalations based on services. Every time latency levels increased, the relevant backend, infra, and database engineering teams would be escalated through the incident process to help minimize any delay in resolving the issue. Another benefit about PagerDuty was its ability to cut down on noise and prioritize critical alerts. When you work within fast-growing systems and event-driven architectures, it is easy for engineers to get used to too many alerts. **What do you dislike about PagerDuty?** Another point that I find unappealing about PagerDuty is that as more complex environments scale, the system tends to be noisy and harder to manage operationally without proper management and maintenance of alert hygiene at the early stages of the project lifecycle. For example, in an environment for a fintech company, where real-time fraud detection and transactions monitoring applications operate, we originally set too many infrastructure and application-level alerts within PagerDuty. Over time, engineers began receiving numerous low-information content alerts in peak transaction periods, coming from various dependent microservices that were downgraded in performance but did not impact customers. This led to engineers spending more time dealing with notifications than solving the underlying problem. In no way PagerDuty was problematic here, but the platform requires precise incident design and management for large-scale distributed environments. The second point I'd like to make is that maintaining escalation policies becomes more challenging in terms of operational costs as the team grows larger. Engineering organizations often undergo frequent changes in terms of responsibilities and service ownership, so keeping escalation structures up-to-date is important for proper incident resolution. **What problems is PagerDuty solving and how is that benefiting you?** The PagerDuty product line is currently addressing one of the most pressing operational challenges facing modern engineering organizations: the lag between identifying a problem and aligning the necessary resources to address it effectively. In a financial technology setting with transaction processing and settlement flows, even small delays can result in downstream operational problems such as payment failures, accounting discrepancies, customer complaints, and regulatory risks. In the absence of formal incident management protocols, alerts would be scattered throughout various monitoring services, emails, and communication channels, sometimes resulting in ownership disputes when outages occurred. The PagerDuty suite unified this entire workflow process, routing all incidents according to their respective ownership and priority automatically. For example, there was an actual operational situation where we received latency alerts from our banking integration partner due to API requests being slow during peak payout periods. The initial challenge for us was to determine whether the problem was in our infrastructure, in our database, or if it was coming from our integration partner. However, with PagerDuty integrated with our monitoring systems and escalation processes, the backend engineers, infrastructure responders, and platform leads could be notified simultaneously and collaborate to resolve the bottleneck much faster than before. ### 3. Dependable Alerts, Smart Incident Grouping, and Deep Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Yaswanth S. | Senior Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about PagerDuty?** It is depedable, when a system fails at 3 AM, Pagerduty ensures the alert actually gets through via phone, sms. It uses Aiops to group related alerts into a single incident, preventing "alert fatigue" by filtering out the background static. With over 700 integrations (AWS, Datadog, Slack) it acts as central system for entire tech stack. Making global rotations and escalation policies simple, ensuring there is always a "warm body" ready to respond. **What do you dislike about PagerDuty?** It is notoriously expensive, often users with high per-seat costs and locking essential features like advanced analytics or AIops behind pricey upper-tier plans. The web interface can feel cluttered and dated, making simple plans unintuitive. Setting up sophisticated incident workflows and service dependencies often requires significant manual effort and a steep learning curve for new administrators. Despite its noise-reduction tools, teams still struggle with pager fatigue from low-priority alerts that haven't been perfectly tuned **What problems is PagerDuty solving and how is that benefiting you?** Without pagerduty, a single server failure might trigger 500 individual emails or slack pings, It groups these related alerts into a single incident, preveting you from being overwhelmed. Reduces time to mobilize a team by providing one-click "war rooms" automated diagnostic scripts, and deep links to exact code or server is failing. It automates status updates and communications so the engineers can focus o fixing the bug instead of answering. ### 4. Reliable Alerts Undermined by Poor Billing Support **Rating:** 1.0/5.0 stars **Reviewed by:** yusuf a. **Reviewed Date:** April 10, 2026 **What do you like best about PagerDuty?** I find PagerDuty's reliability to be world-class, providing a technically superior tool for managing on-call rotations and incident response for our engineering team. The multi-channel alerting is flawless, and the Slack and Kubernetes integrations are seamless, which are crucial for ensuring high availability of our SaaS platform. It effectively solves the critical problem of alert fatigue by ensuring major incidents in our cloud infrastructure are routed to the right engineer immediately. **What do you dislike about PagerDuty?** I'm really frustrated with PagerDuty's billing support. It's extremely slow, and responses take over a week. Fixing invoice errors like missing tax IDs is a major struggle, which is a big problem. Despite PagerDuty being about 'urgent response,' their customer service is sluggish, and that's overshadowing its technical value. We need a partner that responds to business issues as quickly as their software responds to incidents. The billing and account setup process has been a nightmare due to this lack of support. **What problems is PagerDuty solving and how is that benefiting you?** I use PagerDuty to manage on-call rotations and incident response, solving alert fatigue and ensuring critical issues reach the right engineer immediately. It helps maintain SLA commitments through clear escalation paths, integrating with our monitoring tools for high availability. ### 5. PagerDuty: Powering Global Incident Response and Business Continuity at Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Prasanth K. | Enterprise Architect | Cloud Transformation Leader | Driving Multi-Cloud Strategy, Solutions | DevSecOps Excellence | Innovation Resilient Infrastructure at Scale, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2026 **What do you like best about PagerDuty?** 1.Our infrastructure foor print caters across AWS, Datadog, New Relic, and other tools. We used to have trouble monitoring all the application under different dashboards and with teams across th globe, this used to be very challenging. 2.PagerDuty has seamless integration with all the above services including Teams and Slack channels, enabled us a single point of source monitoring(dashboards) and response(its auomtaion capabilities) across 40+ accounts and 50+ microservices. 3.Its automated and priority-based notifications (emails, calls, messages) and dynamic on-call scheduling capabilities giving the option to notify the the right teams based on the service and ensure response instantly (Acknowledging via Phone call, message & email), reducing MTTR for critical services. All this can be done via Mobile App is an added advantage. 4.Its Built-in options for conference bridges for each service, configuring issue resolution guides, automation (Rundeck) to run primary health checks, service graphs enable global teams to troubleshoot together in real time, ensuring business continuity 24/7 which is priority for our business every single day. 5.Dashboards provide leadership with a clear view of service health, issue trends, and performance metrics, driving informed decisions and proactive improvements. 6. Learnign wise, Pagerduty university has lof of content to learn and certify. I have done Pagerduty Incident Responder course a7 certification for free. **What do you dislike about PagerDuty?** Automation tasks can be challenging sometimes, since we need to provide some manual input for certain services and thats how our design is. While alerting is highly commendable, it often triggers too many notifications based on false alerts. We should have some solution in place to limit in certain amount of time. It all needs to be closed manually more often. I really miss "Quick templates" feature where most of the toold provide. Since we need to configure everything from scratch, it does took us a lot of time (for new teams it will be challending). We should have something like starter kit to get going from Day-1. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty serves as a single platform that integrates seamlessly with our tech stack—including AWS, New Relic, and Datadog—and delivers alerts through multiple channels such as the PagerDuty app, email, phone calls, SMS, Slack, and Teams. With teams distributed across globally (24/7), PagerDuty takes on the heavy lifting of managing these services & infrastructure under one hood and ensures the right teams are notified in real time seamlessly which is very crucial for our business. Escalation policies have been instrumental in ensuring accountability from the responsible teams, helping us maintain high SLAs and ultimately driving overall customer satisfaction over the years. Its realy easy to configure bridges per service and manage on call schedules enable us give information about who to enagage. Rather than having data from different dashboards from each platform, PD made it easy for us to present a single dashboard that covers overall impact, system health and issu patterns to higher management. ### 6. Reliable Alerting and Strong On-Call Management **Rating:** 4.5/5.0 stars **Reviewed by:** amit u. | Supervisor Cloud and Data ops, Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about PagerDuty?** It has a reliable alerting system and strong on-call management. We receive call, email, and message notifications, which helps ensure we don’t miss important alerts. **What do you dislike about PagerDuty?** It has a complex setup, and I sometimes get confused when configuring alert routing and escalation policies, which can make it hard to set up correctly. It also takes time to fully optimize. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is one of the best tools for incident alerting, and in our case it makes on-call management run smoothly. We’re a monitoring team, and it benefits us in several ways—most importantly, we don’t miss any important notifications. ### 7. Peace of mind for on-call teams, though setup takes time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about PagerDuty?** What really stands out is its unmatched reliability and sophisticated incident orchestration. The platform is incredibly effective at cutting through alert noise with AIOps, so our team is only paged for high-priority, actionable incidents. The on-call scheduling and escalation policies are also very robust, which gives us full confidence that critical issues won’t go unacknowledged. **What do you dislike about PagerDuty?** To be honest, what I dislike most is the pricing structure, which can get quite expensive as you scale your team or add more advanced features. The initial configuration and setup can also feel a bit overwhelming; there are so many options and integrations that the learning curve for a new administrator is steeper than I expected. On top of that, the mobile app notifications can sometimes be a little too aggressive if you haven’t fine-tuned your alert rules perfectly. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps solve the problem of fragmented incident response and alert fatigue. Before we started using it, we often missed critical notifications, or multiple people would jump on the same issue without clear coordination. For me, the biggest benefit is a lower Mean Time to Repair (MTTR) and a clear, automated escalation path. It gives me peace of mind that if something breaks at 3 AM, the right person is notified immediately. I also have the context I need to fix the issue quickly, which ultimately helps us maintain our service level agreements (SLAs) with our customers. ### 8. Reliable Alerting and Seamless On-Call Management for 24x7 Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanth P. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2025 **What do you like best about PagerDuty?** Reliable alerting PagerDuty excels at getting the right alerts to the right people quickly through multiple channels like mobile app, phone, SMS, and email, which is crucial for reducing MTTR in production environments. Users consistently highlight that alerts are timely, granular, and dependable, which helps avoid missed incidents and supports 24x7 operations.​ On‑call scheduling and escalations The on‑call management features make it easy to build fair rotations, escalation policies, and handoffs without manual spreadsheets or ad‑hoc processes. This structure improves accountability, prevents burnout, and ensures someone is always available to respond, which is especially valuable for global or follow‑the‑sun teams.​ Integrations and workflow automation PagerDuty integrates with most major monitoring, logging, and ITSM tools, turning raw alerts into actionable incidents and routing them automatically. Automation capabilities (including AI-driven and runbook automation) can trigger diagnostics, remediation steps, and collaboration workflows, cutting noise and speeding up resolution.​ Collaboration and visibility Incident dashboards, status updates, and post‑incident features give teams and stakeholders a shared view of what is happening during outages. This improves coordination across SRE, infrastructure, app teams, and management, and makes it easier to learn from incidents and improve reliability over time. **What do you dislike about PagerDuty?** PagerDuty's most common drawbacks include high pricing, a clunky user interface, and alert overload during incidents.​ UI and usability issues The interface is often called unintuitive, overwhelming for schedule overrides, rotations, and configs, with extra steps for simple tasks like editing overrides (requiring delete/recreate). Mobile app notifications nag about settings, and setup complexity adds a steep learning curve, especially for non-experts managing on-call.​ Alert noise and reliability Multiple rapid alerts can overwhelm phones with repeated calls, preventing acknowledgment and escalating stress during outages. While upstream monitoring fixes help, PagerDuty's lack of built-in noise reduction in lower tiers contributes to fatigue and morale hits for on-call staff **What problems is PagerDuty solving and how is that benefiting you?** Core Problems Addressed PagerDuty tackles unreliable alerting by providing real-time, multi-channel notifications (mobile, SMS, phone) that ensure critical issues reach the right responders without delay. It fixes chaotic on-call scheduling through flexible rotations, escalations, and handoffs, eliminating spreadsheets and ad-hoc emails for 24x7 coverage. Noise reduction via AIOps and automation filters out low-value alerts, while integrations with 600+ tools (Jira, Slack, Azure, Datadog) centralize workflows and prevent tool sprawl.​ Operational Benefits Teams see faster MTTR and reduced downtime from automated triage, guided remediation, and runbook automation that standardize responses and cut manual steps. On-call burnout drops with fair rotations and stakeholder updates, improving morale and accountability during outages. Post-incident analytics and PIRs drive continuous improvement, identifying trends for proactive reliability enhancements.​ Business Impact Downtime minimization protects revenue and SLAs, with users reporting 40% fewer unnecessary alerts and quicker resolutions. Cross-team visibility boosts collaboration, bridging ops, dev, and support for scaled service ownership. In your Azure/Jira/Slack setup, it would streamline Severity A escalations and incident war rooms by automating Jira pulls and Slack posts ### 9. Essential for Incident Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Hampig S. | Service Desk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about PagerDuty?** I like the bypass feature in PagerDuty, especially since it ensures that even if the phone is on Do Not Disturb or silent, it still pages out. It also offers multiple ways to reach out, which I find very useful. Additionally, the initial setup of PagerDuty was pretty straightforward. **What do you dislike about PagerDuty?** It would be nice to be able to acknowledge the pager via voice command without ever touching the phone. **What problems is PagerDuty solving and how is that benefiting you?** I use PagerDuty for priority 1 and 2 incidents and on-call purposes. It solves paging people outside working hours. The bypass feature ensures alerts go through DND or silent mode, with multiple contact methods. ### 10. No More Missed Notifications Without Constant Email Checking **Rating:** 4.5/5.0 stars **Reviewed by:** Kasey K. | System Administrator, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about PagerDuty?** I don’t have to constantly check my email anymore to make sure I’m not missing any notifications. **What do you dislike about PagerDuty?** The queue functionality could support more advanced automations to ensure the right people are notified during a workflow incident. **What problems is PagerDuty solving and how is that benefiting you?** We had to consistently check and refresh our emails to make sure we weren’t missing any outage alerts. It gave us peace of mind, and we could see who had responded to the incident. ### 11. Empowers Incident Management with Reliable Alerts and Seamless Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about PagerDuty?** I really appreciate how PagerDuty provides comprehensive visibility and control over our incident management process. Its real-time alerting is both reliable and quick, ensuring that the appropriate team members are notified instantly and without unnecessary distractions. The user-friendly dashboards, efficient on-call scheduling, and smooth integrations with our monitoring tools make it straightforward for teams to work together during incidents. Overall, PagerDuty enables us to respond more quickly, stay organized, and maintain high service uptime with minimal effort. **What do you dislike about PagerDuty?** One thing I dislike about PagerDuty is that the interface can feel a bit overwhelming at times, especially when navigating deeper configuration settings or managing complex on-call schedules. Some customization options also require extra steps, which adds to the learning curve for new users. Additionally, alert noise can build up quickly if not fine-tuned properly, making the initial setup a bit time-consuming. While the platform is powerful, simplifying certain workflows would make the overall experience even better. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty has significantly improved our incident response process by making sure that critical issues are quickly identified and escalated to the appropriate teams. This has led to faster response times, less confusion during outages, and smoother on-call rotations without the need for manual coordination. Thanks to its real-time insights, automated workflows, and integrations, we can take a more proactive approach, stop minor problems from escalating, and provide more reliable services to our users. ### 12. Scalable Event Orchestration with AIOps and Easy Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Charles B. | Enterprise Command Center Engineer & PagerDuty Admin, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about PagerDuty?** Scalability, event orchestration, AIOps, ease of integrations **What do you dislike about PagerDuty?** Enterprise focused pricing, can get expensive **What problems is PagerDuty solving and how is that benefiting you?** It has centrally focused our enterprise on-call schedules, automated escalations & helped us fine tune & define critical events ### 13. Real-Time Alerts and Seamless Integrations Boost Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh S. | Network Operations Center Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about PagerDuty?** Real-time alerting provides immediate notifications for critical incidents, which helps reduce response times. The escalation policies ensure that if one engineer does not respond, the incident is automatically escalated to the next person, preventing incidents from being overlooked. On-call scheduling is straightforward, making it easy to manage rotation schedules and distribute on-call duties among team members. The integration capability is strong, as it works seamlessly with monitoring tools, ticketing systems, Slack, Teams, and various automation platforms. Incident timeline visibility is excellent, offering a clear view of the sequence of events, including who acknowledged the incident and what actions were taken. This setup helps reduce MTTR, as teams can respond more quickly and in a coordinated manner, leading to less downtime overall. Mobile app support is also available, allowing users to acknowledge and respond to incidents directly from their phones when they are away from their desks. **What do you dislike about PagerDuty?** Alert fatigue can be an issue, as the system sometimes generates an excessive number of alerts, many of which are not critical. This can make it harder to maintain focus and respond with the necessary urgency. Additionally, there is a lot of noise from duplicate or repeated alarms—if thresholds or integrations are not properly configured, the same problem may trigger multiple alerts, which can be distracting. The pressure of being on-call is also significant; during particularly busy periods, the constant stream of notifications can be stressful and negatively affect work-life balance. Configuring escalation chains, routing rules, and service dependencies can be complex, especially for new users, and is not always intuitive. Finally, the alerts themselves sometimes lack sufficient context, so you often have to consult monitoring tools or logs to get the full details, as the PagerDuty notification alone is frequently insufficient for diagnosis. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty addresses the issue of delayed incident response and the absence of a clear escalation process during critical network or service outages. By consolidating alerts from various monitoring tools into a single platform, it ensures that the appropriate engineer is notified right away. If the initial responder does not act, the system automatically escalates the alert to the next on-call team member, preventing incidents from being overlooked. For me and our NOC, this results in faster response times, which helps minimize service downtime. The clear on-call structure eliminates confusion about who should take action, while real-time incident visibility makes it easier to monitor progress. With less need for manual coordination, the platform efficiently manages alerting and escalation. It also assists in distinguishing between critical and informational alerts, helping us focus on the most urgent issues. ### 14. Essential for Timely Alerts and Incident Response **Rating:** 4.5/5.0 stars **Reviewed by:** Satish S. | Associate devsecops engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2025 **What do you like best about PagerDuty?** I like PagerDuty because it ensures critical alerts reach the right people at the right time. Its on-call scheduling and escalation policies help reduce downtime and respond to incidents quickly. **What do you dislike about PagerDuty?** PagerDuty can feel noisy at times, with too many alerts if rules aren’t tuned properly. The interface and configuration can also be a bit complex for new users. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves the problem of delayed or missed incident alerts by ensuring the right person is notified immediately. This helps reduce downtime, improves incident response, and gives better visibility into operational issues. ### 15. User-Friendly with Simple Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Kevin N. | ATM Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about PagerDuty?** I use PagerDuty for note-taking and incident management. I like the ease of use interface, which is user-friendly and makes things relatively simple. **What do you dislike about PagerDuty?** I think the trending of info could be improved. Specifically, it could be better at showing the number of incidents and the length of time. **What problems is PagerDuty solving and how is that benefiting you?** I use PagerDuty for note taking and incident management, mainly to monitor outages. ### 16. Powerful Alerting and Monitoring, Though Interface Takes Getting Used To **Rating:** 4.0/5.0 stars **Reviewed by:** Priscilla R. | Senior BI Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about PagerDuty?** Serves as a useful application for configuring alerts and monitoring key processes. The ability to set up an on-call rota and define clear escalation policies are great features. **What do you dislike about PagerDuty?** Nothing major for me, but I felt the interface was clunky and it took me a while to get used to the navigation. For a new user, it could be a daunting experience. **What problems is PagerDuty solving and how is that benefiting you?** We use PagerDuty to monitor or data pipelines and table refreshes. We also use it to alert failure of the BI model builds. We were able to integrate PD with those platforms we use for the above-mentioned processes, and it helps us stay on top of issues and address them immediately before they cause further, bigger problems. ### 17. Reliable Incident Alerts and Seamless Team Coordination **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about PagerDuty?** PagerDuty makes incident alerts fast and reliable. It sends the right notifications at the right time and keeps our team organized. The on-call schedules are easy to manage, and the mobile app helps us respond quickly. It reduces downtime and makes our work smoother. **What do you dislike about PagerDuty?** PagerDuty can feel noisy at times when alerts are not filtered well. Some settings are a bit complex for new users. The pricing is also on the higher side for small teams. Overall, it works well but could be simpler and more cost-friendly. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps us catch issues immediately with fast and reliable alerting. It brings all alerts into one place, so we don’t miss anything important. It also makes on-call management easy, ensuring the right person gets notified at the right time. This reduces downtime, helps us respond faster, and keeps our systems running smoothly. ### 18. Reliable Scheduling and App, but Needs More Integration Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about PagerDuty?** The on-call scheduling and the mobile app are the standout features. The scheduling engine is incredibly robust—handling complex rotations, follow-the-sun models, and last-minute overrides is seamless once the logic is set up. The mobile app is equally impressive; it’s intuitive, reliable, and allows for quick triage or acknowledgement of incidents without needing to open a laptop. It really nails the "responder experience" by putting critical actions front and center. **What do you dislike about PagerDuty?** I find the API and Slack integrations to be too rigid. While the Slack integration works well for basic "ack/resolve" actions, it lacks the flexibility to customize the actual alert content or the wording of messages sent to channels. Similarly, the API often feels restricted when trying to build more complex, automated workflows or custom internal tooling. I’d like to see more "hooks" for customization so the integrations can better fit our specific team processes rather than forcing us into a standardized format. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves the problem of "alert noise" and accountability. Before using it, critical alerts would often get buried in a Slack channel or a shared inbox, leading to slow response times. By centralizing our alerting and using escalation policies, it ensures the right person is notified via the right channel (push, SMS, or call) until the issue is acknowledged. ### 19. Enhancing Incident Management with Pager Duty **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie A. | Incident Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about PagerDuty?** I love that pager duty has several different audible alerts, some of them are hilarious. Since picking up pager duty, I've been able to respond to incident and engage teams more efficiently. **What do you dislike about PagerDuty?** The only thing that I don't like about Pager Duty is that once I resolve an incident I can not re open the same incident if the issue recurs I have to start a new incident which sometimes can cause confusion with stakeholders and users. **What problems is PagerDuty solving and how is that benefiting you?** Pager Duty allows us to manage schedules and communicate with teams which makes it easier to respond to incidents in a timely manner, contact the appropriate people when needed and collaborate across teams to resolve issues, mitigate down time and provide excellent customer service. ### 20. PagerDuty Simplifies Major Incident Management and Escalations **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge T. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about PagerDuty?** PagerDuty consolidates major incidents and escalations. **What do you dislike about PagerDuty?** Reporting capability to create custom reports is a bit limited. Would be beneficial if the admin and/account owner have this capability available. **What problems is PagerDuty solving and how is that benefiting you?** On-call rotation and escalations being in one central location has consolidated processes. ### 21. Seamless Incident Management with Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** anan H. | Senior DevOps, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about PagerDuty?** PagerDuty ensures critical issues are notified to the right person via multiple channels (mobile app, SMS, email) and enables well-defined on-call rotations and escalation policies integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows can manage multiple teams, services, and global operations the mobile app and remote acknowledgement/resolution functionality are called out as strong points **What do you dislike about PagerDuty?** - maybe new AI/automated workflows or automatic post-mortem functionality - pricing is high relative to perceived value, especially for smaller orgs **What problems is PagerDuty solving and how is that benefiting you?** it helps prevent critical alerts from being missed by routing monitoring or event tool signals into a structured oncall system where the right person is notified with escalation until someone responds ### 22. PagerDuty Has Transformed Our On-Call Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ramesh S. | IT Security Specialist - IAM, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about PagerDuty?** What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most. **What do you dislike about PagerDuty?** Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps us respond to incidents faster by alerting the right people automatically. It reduces confusion during outages, improves team coordination, and cuts down on alert fatigue. ### 23. Streamlines incident response procedure **Rating:** 4.5/5.0 stars **Reviewed by:** Diogo L. | Head of DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about PagerDuty?** Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems. The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created. **What do you dislike about PagerDuty?** Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days. **What problems is PagerDuty solving and how is that benefiting you?** Getting people working together quickly whenever there is an incident. ### 24. Best Tool for Alert Management and on call support **Rating:** 5.0/5.0 stars **Reviewed by:** Ujjwal A. | Devops Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about PagerDuty?** 1 - The services setup is evry easy 2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate. 3 - The incident history helps in documenting the alerts as well 4 - Easy collaboration with Team **What do you dislike about PagerDuty?** The AI feature plan is very expensive in Pagerduty overall the experience is good. **What problems is PagerDuty solving and how is that benefiting you?** Being in the Devops Team our main concern is alert and responses monitoring , with the help of Pagerduty we are able to send alert to them and via on call we get the calls as well as notifications in our slack channel that helps in early acknowledgement and resolution of alerts. ### 25. A Must-Have Tool for On-Call and Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rijesh T. | Principal Engineer - DevOps, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about PagerDuty?** It’s incredibly reliable when it comes to sending real-time alerts for critical issues. Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay. It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient. **What do you dislike about PagerDuty?** Nothing to mention at all, its an essential software every enterprise should have **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty solves the critical issue of missed or delayed alerts during infrastructure or application failures. Before using it, we often relied on emails or dashboards, which weren’t reliable outside working hours. Now, we get real-time alerts with smart escalations, ensuring that incidents are acknowledged and acted upon quickly. It’s drastically reduced our MTTA and MTTR and brought peace of mind to the on-call team. **Official Response from Dan Anderson:** > Hi Rijesh – Thank you for the fantastic review! We’re thrilled to hear that PagerDuty has become such a reliable part of your on-call and incident management process. It’s great to know that features like real-time alerting, flexible notifications, and smart escalation policies are helping your team stay responsive and reduce both MTTA and MTTR. We also appreciate your shoutout to our integrations with Zabbix and Prometheus. Streamlining incident response is exactly what we aim for. And we’re especially glad to hear that PagerDuty has brought peace of mind to your on-call team. That means a lot. Thanks again for your thoughtful feedback and for being part of the PagerDuty community! ### 26. Flexible Alerting Options That Keep Us on Top of Incidents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about PagerDuty?** PagerDuty provides a variety of options for how you can be alerted. **What do you dislike about PagerDuty?** Creating reports in PagerDuty is limited. You have to reach out to PagerDuty account manager to provide more in depth reports. **What problems is PagerDuty solving and how is that benefiting you?** The problem that PagerDuty is solving is directly and efficiently alerting the individual or team that needs to solve the particular problem. ### 27. PagerDuty bailed me out in mission critical services **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about PagerDuty?** I like how pager duty sets up conventions for handling incidents, and the way they expose information to users. In terms of support, it's a relief having a tool like this producing alerts for our services. It integrates out of the box very well with the most recent telemetry tools, and its UI is very intuitive and easy to use. **What do you dislike about PagerDuty?** The only improvement I can suggest to PagerDuty UI is a slight improvement in the notes. When acknowledging and troubleshooting an alert it would be useful to tag other people in the notes. The ability to add screenshots would be a plus. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is helping me being informed about incidents, sort them, or prioritize them, and follow up the troubleshooting. I'm also finding it very usefull to have kind of a knowledge base of how are specific incidents analyzed and solved. **Official Response from Dan Anderson:** > Hi Luis – Thank you for the awesome review! We’re thrilled to hear that PagerDuty has been a key part of keeping your mission-critical services running smoothly. It’s great to know our UI, integrations, and alerting capabilities are helping you stay on top of incidents and drive faster resolutions. We also really appreciate your feedback on note-taking during incidents. Being able to tag teammates and add screenshots is a smart idea. We’ve shared this with our product team, as we’re always looking for ways to make incident response even more collaborative and efficient. Thanks again for sharing your experience, and for trusting PagerDuty when it matters most. ### 28. Timely Alerts with Effortless Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about PagerDuty?** I find the PagerDuty mobile app very useful because it allows me to check, acknowledge, resolve, and assign alerts right from the app. The alerts are communicated promptly through phone, email, or SMS, enabling immediate investigation and resolution. The simple UI of the mobile app and the detailed web portal are standout features. **What do you dislike about PagerDuty?** Sometimes I face issues with sso login. I cant find any other issues **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty ensures timely alerts through phone, email, or SMS, enabling prompt investigation and resolution of issues, which benefits both my organization and me. **Official Response from Dan Anderson:** > Hi Harikrishnan – Thank you for the great review and for sharing how PagerDuty is helping you stay on top of incidents. We’re especially glad to hear that the mobile app is making it easy to acknowledge, resolve, and assign alerts on the go. It’s designed to make incident response as seamless and fast as possible. We appreciate you flagging the occasional SSO issues. That’s definitely not the experience we aim to deliver, and we’ll pass this along to our team. If you run into specific challenges, our support team is always here to help: https://support.pagerduty.com Thanks again for being a part of the PagerDuty community! ### 29. Easy to Use with Strong ServiceNow Integrations and API **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about PagerDuty?** Ease of use, integrations with ServiceNow, API **What do you dislike about PagerDuty?** Currently, lack of reopening of incidents, but apparently this is being worked on **What problems is PagerDuty solving and how is that benefiting you?** Service relationships, alert aggregation point and single point of integration with servicenow ### 30. A Proactive Solution with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Rezza F. | Technical Lead, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about PagerDuty?** PagerDuty excels at providing comprehensive insights into issues and offers seamless integrations with other monitoring services like Datadog and New Relic. Its tiered on-call rotation (levels 1-5) is also a valuable feature. **What do you dislike about PagerDuty?** We've encountered instances where PagerDuty fails to send notifications, sometimes auto-resolving at Level 1. This has led to missed issues, negatively impacting our health dashboard and overall incident response. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty helps us proactively identify and resolve issues, allowing us to track each team's responsiveness and ultimately improve the quality of our applications. **Official Response from Dan Anderson:** > Hi Rezza – Thank you for the detailed review and for highlighting how PagerDuty is helping your team proactively identify and resolve issues. We’re especially glad to hear that our integrations, as well as our tiered on-call rotation, are making a positive impact on your operations and application quality. We’re sorry to hear about the issues you’ve experienced with missed notifications and auto-resolving incidents. That’s definitely not the experience we want for our users. If you haven’t already, we’d encourage you to reach out to our support team so we can help investigate what’s happening.We want to ensure your team is always covered when it matters most. Thanks again for your feedback and for being part of the PagerDuty community. We appreciate the opportunity to keep making the platform better for you. ### 31. Bad product turned GOOD!! fully customizable alert management platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Amir W. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about PagerDuty?** ***EDIT*** Customizeable routing, both at the global top level and at the individual service level. Custom alerting behavior per service and given logic. Intuitive OnCall scheduling and escalation policy. --- PagerDuty is well spread and used by many - though I find less than 0 reasons why.. Other than the fact it is working somewhat as expected (and that also isn't easy to achieve) there's not a single good thing I can say about this product, or the team developing it. **What do you dislike about PagerDuty?** ***EDIT*** Original below. When a good word is due then one must be given. Kudos to the PagerDuty team for making a great turnaround comback with their product. It now works as a whole ecosystem wiht integrations and fully customizeable logic in terms of routing and alerting conditions. All the below mentioned was fixed to the point where not only is the product usable and somewhat intuitive, but also provides unmatched capabilities at a very low implementational cost (simple to integrate with). it now comes with a fully functional Terraform provider as well! Good job PagerDuty engineering for making the biggest turnaround I've seen, And thank you for taking this matter seriously. It did not go unnoticed. ------ EVERYTHING. I'll explain: 1. The product is bad(!), and their code is not up-to-standard with current methodologies (SSO is only partially supported, alert ingestion and processing is lacking, etc'). It also looks like a "dot com" era product written in basic HTML1 and PHP - but that's a matter of personal opinion and preferance.. 2. Everything is confusing - integrations can be set on the global level and would not appear on the service level, and vise-versa, there are multiple locations for setting alert handling rules and above all - the docs are outdated and contradicting 3. Bad organizational behavior - for example, they do not have an SLA for support tickets. My tickets usually go about a week unattended. Also, they removed Support Chat for non-premium customers without giving notice. As far as I understand - my tickets opened via chat are GONE. No notification, no nothing. Also, our account managers are away constantly and rarely answer messages. 4. Product has A LOT of design bugs - one example is that even when using SSO - deleted users are not EPHERMAL!!!! meaning, that when you remove a user, the user object remains!!! (a perfect example of such a case is when setting a user as onCall, and then removing it, the deleted user remains as oncall - WTF?!?) 5. And worst of all, they have a terrible attitude!! - I got the sense that they truly believe in their right of way. No regard for customers, no regard for the operations dependent on their product, and zero f***s given about the customer. **What problems is PagerDuty solving and how is that benefiting you?** ***EDIT*** Pagerduty provides an intutive method to route alerts based on alert type, severity, required responder and more. It also provides a 0 latency notification service to alert you when a new alert requires attenrtion. --- They create far more problems than they solve.. We use the product for alerts based on prometheus, emails and integrations (- which suck) I desperately want to switch to a better solution **Official Response from Dan Anderson:** > **Updated Response 12/24** - Amir, thank you for the updated review and feedback. Its rewarding to hear that our continued product updates have made a difference in your experience and we are incredibly grateful for your feedback. I will share your comments with our product team as I am sure they will be thrilled to hear about your improved experience. Thank you for being a PagerDuty customer! Hi Amir, Thank you for providing this feedback. We take comments from our users very seriously and use them to help us improve our products in the future. I’m sorry to hear that you’ve had a frustrating experience with PagerDuty to date, so I’d like to address each of your pain points below with some context on how we are working to solve some of the challenges you’re experiencing and what you can already do today to see more value from PagerDuty - 1. We are in the process of modernizing the PagerDuty Authentication architecture starting with our Login pages by the end of this year, and improving our support for SSO/SAML functionality. 2. Our event processing offers both global integrations and service integrations to allow our customers the flexibility to adjust for their use cases. In Event Orchestration, regardless of how an event was ingested, the rules which exist for management of the event that arrived are observable at the service level. 3. We apologize for any inconvenience and we are sorry you have not had a positive experience with our support organization. We consistently strive to meet and exceed our SLA's, but they do differ by the support plan purchased. Full details on our SLA's are publicly available on our website [https://www.pagerduty.com/support-policy/]. We do have a single centralized ticketing system regardless of the channel used to communicate with us. We can confirm that your cases created by chat are effectively in the system. We’d be happy to work with you to help you locate them or fix any visibility issue we might have in the portal. 4. Depending on your SSO provider used, you can decommission users after being deactivated in the SSO provider's directory. For example, Okta supports this with a Pagerduty API call that is made to PD after a user has been deleted in Okta. We have a knowledge base article outlining considerations for offboarding users from Pagerduty and maintaining a fully staffed on-call schedule located here: https://support.pagerduty.com/docs/offboarding. Additionally, we understand that seeing inactive users on a schedule or escalation policy can be frustrating. However, it’s a failsafe so no schedule or escalation policy has gaps that allow an issue to fall through the cracks. Account owners can easily see who needs to be replaced on a schedule and make those adjustments with the above offboarding protocols. 5. At PagerDuty, our top priority is ensuring our customers are happy and successful with our products. In addition to taking feedback directly from review sites like G2, we regularly engage with customers in community forums and host customer advisory boards to solicit our customer's input on ways we can improve and evolve our solutions to best support them. Additionally, many of our customers like to engage with us in the PagerDuty Community [https://community.pagerduty.com/forum] where they can share feedback and hear directly from other users around PagerDuty best practices. We are always doing our best to address user needs / concerns and hope you’ll give us another opportunity to improve your experience with our products and people. ### 32. Best tool In market of Incident and On call management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2025 **What do you like best about PagerDuty?** Its a really good tool which provides very good features like you can create multiple service in pagerduty to mange multiple endpoints alerts also It has good features for on call which allows smooth on call rotation and incident management. **What do you dislike about PagerDuty?** Price is bit towards the higher side that be one thing they can make better **What problems is PagerDuty solving and how is that benefiting you?** It help us in incident and on call management ### 33. PagerDuty Review **Rating:** 5.0/5.0 stars **Reviewed by:** Suyog H. | Staff Cloud Operations Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about PagerDuty?** Great Product. Well equipped incident management tool. **What do you dislike about PagerDuty?** Not so far. Only need to integrate every team member manually. But still that a one time activity. **What problems is PagerDuty solving and how is that benefiting you?** Prefect Incident management tool. Get the accurate incident capture and provide alerts to the exact team members who is responsible for that incident. ### 34. Incident management made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about PagerDuty?** Pagerduty helps to quickly get notified about incidents and automatically escalates to suitable person as needed. It also keeps track of all actions taken for incident created. **What do you dislike about PagerDuty?** Mobile app frequently log off so it needs to be login again to get notified on mobile **What problems is PagerDuty solving and how is that benefiting you?** We have a lot of teams involved in debugging issue so in Pagerduty we have defined hierarchy of each type if incident for services where it will escalate incident accordingly. It saves time and helps solve the incident quickly. ### 35. Best incident management application in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2025 **What do you like best about PagerDuty?** Best incident management application in the industry with all the required integration and multiple ways for notifications. it is very easy to create and track the production incidents. **What do you dislike about PagerDuty?** Slack integration is complex, it does not allow multiple services to be integrated at once. Also, no direct way to integrate with google chat. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is helping us with tracking and managing our production issues. It gives single view insights for the issues which avoids collecting information from multiple platforms. ### 36. Reliable alerting platform to ensure operations continuity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about PagerDuty?** We've implemented PagerDuty because we needed a way to centralise our alerting workflows in order to improve our incident response. PagerDuty made sense because it was broadly compatible with most of our observability tools (Azure monitor, AWS Cloudwatch and New Relic). It also features a very simple and intuitive interface that makes its set up rather quick and simple. What I like best about PagerDuty is its integration with Microsoft teams which works very well. It also comes with a Ms Teams bot that allows you to summon PagerDuty through direct commands, which makes things quicker since you don't have to log into the UI to perform common actions such as acknowledging or closing triggered alerts. **What do you dislike about PagerDuty?** I think the mobile application for IOS is not as good as the web interface, not because its lacking some of the core features but rather because of the way the information is displayed. I believe the layout makes it very cumbersome when you're on-call and have various active schedule assigned at the same time. I would like a cleaner interface on the app with maybe more pictogram to make it more uer friendly. **What problems is PagerDuty solving and how is that benefiting you?** The problem PagerDuty has been solving for us is : how do I centralise my alerting workflows that comes from various sources into a single platform and ensure reliable routing to the appropriate incident responder. PagerDuty also make sure no one drop the ball when it come to critical production incident thanks to its escalation policy feature, that allow for redispatch in the absence of ackowledgement. **Official Response from Dan Anderson:** > Hi there – Thank you for the detailed and thoughtful review! We’re so glad to hear PagerDuty is helping your team centralize alerting workflows and streamline incident response across tools like Azure Monitor, AWS CloudWatch, and New Relic. It’s especially great to hear you’re getting value from our Microsoft Teams integration. It’s a favorite among many of our users for a reason! We appreciate your feedback on the iOS mobile app as well. Your point about improving layout and visual clarity for on-call users with multiple schedules is a great one, and we’ve shared it with our product team. We’re always looking for ways to improve the mobile experience to make on-call life easier. Thanks again for sharing your experience and for trusting PagerDuty to support your operations continuity. ### 37. Best for Incident Management **Rating:** 4.5/5.0 stars **Reviewed by:** Anup Y. | SRE, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about PagerDuty?** - Reliable Alerting and Notifications - Seamless Integrations - Customizable Escalation Policies - Ease of Setup and Use **What do you dislike about PagerDuty?** - High Cost - Limited Reporting Features - Alert Noise and Latency **What problems is PagerDuty solving and how is that benefiting you?** - Manual On-Call Management - Post-Incident Analysis Gaps **Official Response from Dan Anderson:** > Hi Anup – Thank you for taking the time to share your feedback, and for highlighting the ways PagerDuty is supporting your team. We’re thrilled to hear it’s helping streamline on-call management and close gaps in post-incident analysis. We also appreciate your constructive feedback. We recently enhanced our Professional and Business plans to include more advanced features, like automation, collaboration tools, and deeper insights, at no additional cost, making it easier to get more value from the platform. You can read more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thank you again for your insights and for being part of the PagerDuty community! ### 38. Best incident management tool ever **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh R. | Cloud Ops engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about PagerDuty?** easy to use and implement, calling function, tracking, easy integration with slack, service management, automation action shift management **What do you dislike about PagerDuty?** few features are paid, that must be included in one plan **What problems is PagerDuty solving and how is that benefiting you?** calling when incident created, so it can not miss. **Official Response from Dan Anderson:** > Hi Mahesh – Thank you for the fantastic review! We’re so glad to hear that PagerDuty has made incident management easier for you and your team, from calling and tracking, to Slack integration, automation, and shift management. It’s great to know the platform is helping you stay responsive and ensure nothing gets missed when an incident occurs. We also appreciate your note about paid features. To make sure more teams can access advanced capabilities, we recently upgraded our Professional and Business plans to include features like automation, collaboration tools, and rich insights at no extra cost. You can learn more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thanks again for being part of the PagerDuty community! ### 39. PagerDuty is so awesome product that nobody wants to get notified of any alerts in system **Rating:** 5.0/5.0 stars **Reviewed by:** Keshav B. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about PagerDuty?** As the title suggests, PagerDuty is very effectively built in such a way that it doesn't delay alerting on-calls and leadership of incident. Yet nobody wants to get any PD alerts xD. PagerDuty is easy to use which we use on regular basis for reports, retros, etc. **What do you dislike about PagerDuty?** Again as said, alerting of any issue is something everyone dislikes - lol. However, I find PD as a very efficient tool for any kind of alerting from any datasource (such as grafana, coralogix, Last9, etc) **What problems is PagerDuty solving and how is that benefiting you?** Integrations with multiple applications from different organisation is just awesome. This enables on-call to track all alerts at once place **Official Response from Dan Anderson:** > Hi Keshav – Thanks so much for taking the time to leave a review! We really appreciate your feedback and couldn’t agree more: while nobody wants to get paged, it’s essential that alerts are fast, reliable, and actionable when they do happen. We’re glad to hear PagerDuty is helping your team stay on top of incidents, simplify reporting and retrospectives, and integrate seamlessly with your other tools. Thanks again for being part of the PagerDuty community! ### 40. Easy incident managment **Rating:** 4.0/5.0 stars **Reviewed by:** Amarsinh P. | cloudopration engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about PagerDuty?** Easy service addition and configuration via UI **What do you dislike about PagerDuty?** PD API is not working as expected and no documentation available as required **What problems is PagerDuty solving and how is that benefiting you?** We can easily escalate any incident as per levels **Official Response from Dan Anderson:** > Hi Amarsinh – Thanks for taking the time to share your experience! We’re glad to hear that you’re finding PagerDuty’s UI intuitive and that it’s helping streamline incident escalation across levels. It’s great to know the platform is supporting your team’s response workflows. We appreciate your feedback on the API experience and documentation. That’s definitely something we take seriously, and we’d love to learn more about the specific issues you’re encountering. If you haven’t already, our support team is available to help troubleshoot and get you what you need: https://support.pagerduty.com Thanks again for being a part of the PagerDuty community. We’re always working to improve, and your feedback helps guide us. ### 41. Must have tool for incident managemnt **Rating:** 3.5/5.0 stars **Reviewed by:** Abhishek S. | Sr Devops Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about PagerDuty?** Esclation policies , How it group together incident and reduce noise **What do you dislike about PagerDuty?** MOst features are now add-on which makes it difficult to convince managemnt to buy. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is helping us reach out to people during the incident and esclation policies help us get someone on the call when it is absoultely needed. **Official Response from Dan Anderson:** > Hi Abhishek – Thanks for the thoughtful review, and we’re so glad to hear PagerDuty is helping your team stay on top of incidents and reduce alert noise with escalation policies! We also hear you on the concern about add-ons. That’s why we recently upgraded our Professional and Business plans to include more of the advanced capabilities you need—like automation, rich insights, and deeper collaboration tools—at no extra cost. It’s all part of making sure every team has access to the full power of the PagerDuty Operations Cloud. You can check out what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thanks again for being part of the PagerDuty community! ### 42. All in one place for incident management and Streamline RCA report **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about PagerDuty?** Easy to diagnose from service dependency. Best part is the service dependency which shows how services are impacted. **What do you dislike about PagerDuty?** They should include some AIOPS feature in free tier **What problems is PagerDuty solving and how is that benefiting you?** It eliminate the need of different management tools for incidents. Centralized place for incident flow. integration with JIRA is awesome. **Official Response from Dan Anderson:** > Hi there – Thank you for the great review! We’re so glad to hear that PagerDuty is helping you centralize incident management and streamline root cause analysis. It’s great to know the service dependency views and Jira integration are making a meaningful impact for your team. We also appreciate your feedback on AIOps features in the free tier. While some advanced capabilities are reserved for paid plans, we’ve recently expanded access to powerful automation and incident insights across our Professional and Business tiers at no additional cost. You can learn more about what’s included here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thanks again for being part of the PagerDuty community. We’re grateful for the opportunity to support your team! ### 43. PagerDuty : Seamless monitor of IT alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Dhanush R. | Data Platform Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about PagerDuty?** 1. PagerDuty is most suited for highly critical business application or server to monitor the application and server alerts. 2. Alerts are automated, meaning it can send alerts to multiple channels. 3. The company that I worked for used PagerDuty extensively, which helped in on-call scheduling and incident Management **What do you dislike about PagerDuty?** Since PagerDuty is well established in the market, it's cost is comparitively higher compare to other Incident Management providers. I personally did not like the bombarding of alerts for the issue, howerver this can be silenced now with snoozing the alert. **What problems is PagerDuty solving and how is that benefiting you?** Problem1: Teams tend to miss High volumes alerts , leading to important alerts being missed or ignored. Solution1: PagerDuty consolidates alerts and ensures that only actionable alerts reach the on-call team, reducing alert noise. Problem2: Managing on-call schedules manually is time-consuming and prone to errors. Solution2: PagerDuty automates on-call scheduling, it assigns alerts only to the on-callers, thus helps effectively to monitor alerts. ### 44. Review for Pagerduty - Good On Call Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Shivanand L. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about PagerDuty?** Pagerduty is SaaS based alerting systems allowing companies to use for their in house technology for incident response. It provides the real-time monitoring for all the infrastructure and services by generating calls and emails as needed. It also provides a lot of integrations with other products for example Jira, Nagios and Slack. PagerDuty has a level of escalation setup that allows incidents to follow a process chain which benefits a lot in escalation matrix. PagerDuty features like SSO, Role based Access are really a good add-ons which ease our usage and aslo initial setup. **What do you dislike about PagerDuty?** Pagerduty is expensive as compared to its competitors in the market and Its integration lacks some features like easy set up. It has a way to improve its configurations so that a user with zero technical knowledge can understand it. Auto-recovery of alert feature sometime fails and it needs some improvements. **What problems is PagerDuty solving and how is that benefiting you?** Pagerduty is playing major role in our project when it comes to monitoring system, We have integrated the pagerduty with Nagios so when any alerts captured in nagios we get it notified by Pagerduty which sends us an email,notification followed by call so with this we are not in a position to miss any critical alerts especially during oncall hours without pagerduty we can't sleep peacefully. ### 45. Simple and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Animation | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2019 **What do you like best about PagerDuty?** - It's easy to schedule oncall alerts between different teams and for different channels. - It has incident management so it becomes one stop to handle the alerts the right way - It's flexible and provides options to receive/manage alerts during work hours and off hours **What do you dislike about PagerDuty?** From what I have used, I couldn't find anything that I dislike. **What problems is PagerDuty solving and how is that benefiting you?** For the on-call alerts. **Official Response from Dan Anderson:** > Hi there – Thanks for the kind words and for sharing your experience! We’re glad to hear that PagerDuty is helping you manage on-call scheduling and incident response with ease. It’s great to know the flexibility and simplicity of the platform are working well for your team—especially during both work hours and off hours. We appreciate your support and are happy to be part of your incident management toolkit! ### 46. one of the best incident management tool **Rating:** 3.5/5.0 stars **Reviewed by:** Pintraj K. | Devops / Infosec, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about PagerDuty?** Pagerduty helps to manage the incident which we can integrate on cloud artichture and other monitoring tools like senty **What do you dislike about PagerDuty?** The support for the pagerduty is less and the pricing is high **What problems is PagerDuty solving and how is that benefiting you?** As mentioned it will solve the problem from incident managment like keeping alaram on cloudwatch and respond over the pager duty when a new incident is occured **Official Response from Dan Anderson:** > Hi there – Thanks for taking the time to share your experience! We’re glad to hear PagerDuty is helping your team manage incidents effectively, especially through integrations with your cloud architecture and monitoring tools like CloudWatch and Sentry. We also appreciate your feedback on pricing and support. To help address those concerns, we’ve recently upgraded our Professional and Business plans to include more advanced capabilities—like automation, rich insights, and enhanced collaboration tools—at no additional cost. It’s all part of our commitment to delivering more value and helping teams of all sizes get the most from the PagerDuty Operations Cloud. You can learn more about what’s new here: https://www.pagerduty.com/blog/new-incident-management-csops-plans-entitlements/ Thanks again for being part of the PagerDuty community! ### 47. Relax You'll Be Paged When You're Attention Is Required **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Priscilla R. | Senior Business Intelligence Developer, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about PagerDuty?** 1. Integration with our existing tools 2. Customizable on-call schedule and escalation policies 3. Mobile app - helps stay connected on the go **What do you dislike about PagerDuty?** 1. Complexity of initial set-up 2. Pricing 3. Not a very user-friendly UI **What problems is PagerDuty solving and how is that benefiting you?** Problem: Delays in detecting and responding to incidents can lead to prolonged downtimes, negatively impacting business operations and customer satisfaction. Solution: PagerDuty integrates with various monitoring and logging tools to automatically detect incidents and alert the appropriate personnel. It streamlines the incident response process, reducing the time it takes to identify and address issues. ### 48. PagerDuty Review: Enhancing Efficiency in Incident Respons **Rating:** 4.5/5.0 stars **Reviewed by:** Dhanush R. | Customer Success Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about PagerDuty?** I did work in integrating alert system to pagerduty, hence these are the few positive pointers, I noted. a. PagerDuty has a real time alerting system. b. Intimation over phone as message and phone call. c. Simple interface, yet robust feature. **What do you dislike about PagerDuty?** I did not see any major negatives with PagerDuty, however the cost compare to other compitetors is at the higher number. **What problems is PagerDuty solving and how is that benefiting you?** It is really helpful in intimating the persona who in on-call for that day, best thing is we can easily configure the persona, who is assigned for the support. In this way, it easily helps in seamless monitoring. ### 49. Helpful tool for incident management, scheduling and notifications **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea Maie R. | Chargeback Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about PagerDuty?** PagerDuty's standout feature is its incident management. When something goes wrong, like a system glitch or a server hiccup, PagerDuty steps in to alert the right people fast. It's like a superhero for your team's response efforts. What makes it great is how it handles incidents from start to finish. It doesn't just shout about the problem; it organizes the response. It knows who needs to know and when, making sure the right folks are on it ASAP. This quick reaction time means less downtime for your systems. Plus, PagerDuty isn't just about fixing things—it's about doing it better next time. It keeps track of what went down and helps you figure out how to stop it from happening again. That's a big win for keeping your systems running smoothly. **What do you dislike about PagerDuty?** For new users, especially those who are not tech-savvy, the interface is kind of confusing. My Team Leader had to walk me through how to set it up and use it. **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty swoops in to tackle a bunch of problems that teams face in keeping their systems running smoothly. Here are a few headaches it helps solve: Alert Chaos, Response Time Lag, Unclear Incident Management ### 50. Pagerduty: The Great Operation Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Devraj S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2024 **What do you like best about PagerDuty?** PagerDuty has a agreat user interface and has a great experience as majorly helps in identifying problems and sorting them out hassle free. It helps us out in great ways to achieve and accomplish the task with its great automated features . **What do you dislike about PagerDuty?** PagerDuty is a great software for organisations it can be challenging for new user to use but it is easy to access it one you get used to it.Pagerduty's integration feature can be improved a little bit so that it becomes easy to integrate . **What problems is PagerDuty solving and how is that benefiting you?** PagerDuty is solving N number of problems for as it has great automated features and it saves manpower its just a great software which get integrated to the software and solves the operations tasks easily as incident management by checking out onto all problems and giving the input about oppurtunities. ## PagerDuty Discussions - [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) - 1 comment, 1 upvote - [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) - 2 comments - [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) - 1 comment - [View PagerDuty pricing details and edition comparison](https://www.g2.com/products/pagerduty/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A57%3A41+-0500&secure%5Bsession_id%5D=4edddac8-5626-4c5c-afe0-55b6c338b889&secure%5Btoken%5D=31fc622397a587f2a7e338ac6fb3b63122a9f2ed6177620d332ead63aeda86d2&format=llm_user) ## PagerDuty Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Amazon CloudWatch](https://www.g2.com/products/amazon-cloudwatch/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Amazon ECS-Optimized Amazon Linux 2 AMI (ARM)with Support by Bansir](https://www.g2.com/products/amazon-ecs-optimized-amazon-linux-2-ami-arm-with-support-by-bansir/reviews) - [Amazon EventBridge](https://www.g2.com/products/amazon-eventbridge/reviews) - [Amazon GuardDuty](https://www.g2.com/products/amazon-guardduty/reviews) - [Amazon RDS on Outposts](https://www.g2.com/products/amazon-rds-on-outposts/reviews) - 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Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Management** - Configuration Management - Access Control - Orchestration **Generative AI** - AI Text Generation **Automation Support - Runbook Automation** - Common Tool Integration - Scripting Language Support - Routine Task Automation - Automated Task Notifications **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Administration** - Administration Console - Workflow Management - IT Issue Identification - Proactive Workflow - Error Alerts - Service Management **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Functionality** - Automation - Integrations - Extensibility **Error Management - Runbook Automation** - Runbook Procedure Updates - Recovery Options - Error Management in Automation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Functionality** - Job Scheduling - API / Integrations - Integrations **Management** - System Integration - Alerting - Reporting **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Generative AI** - AI Text Generation - AI Text Summarization **Customization - Runbook Automation** - Runbook Customization - Workflow Customization - Incident Response Customization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Compliance and Reporting - Runbook Automation** - Security Management - Compliance Standards Adherence - Reporting and Auditing **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workload Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation **Performance - Runbook Automation** - Self-Service for Non-IT Staff - Team Collaboration Enhancement - Load Handling Performance **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Runbook Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top PagerDuty Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,284 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)