PagerDuty Reviews & Product Details

I really appreciate how PagerDuty provides comprehensive visibility and control over our incident management process. Its real-time alerting is both reliable and quick, ensuring that the appropriate team members are notified instantly and without unnecessary distractions. The user-friendly dashboards, efficient on-call scheduling, and smooth integrations with our monitoring tools make it straightforward for teams to work together during incidents. Overall, PagerDuty enables us to respond more quickly, stay organized, and maintain high service uptime with minimal effort. Review collected by and hosted on G2.com.

One thing I dislike about PagerDuty is that the interface can feel a bit overwhelming at times, especially when navigating deeper configuration settings or managing complex on-call schedules. Some customization options also require extra steps, which adds to the learning curve for new users. Additionally, alert noise can build up quickly if not fine-tuned properly, making the initial setup a bit time-consuming. While the platform is powerful, simplifying certain workflows would make the overall experience even better. Review collected by and hosted on G2.com.

Real-time alerting provides immediate notifications for critical incidents, which helps reduce response times. The escalation policies ensure that if one engineer does not respond, the incident is automatically escalated to the next person, preventing incidents from being overlooked. On-call scheduling is straightforward, making it easy to manage rotation schedules and distribute on-call duties among team members. The integration capability is strong, as it works seamlessly with monitoring tools, ticketing systems, Slack, Teams, and various automation platforms. Incident timeline visibility is excellent, offering a clear view of the sequence of events, including who acknowledged the incident and what actions were taken. This setup helps reduce MTTR, as teams can respond more quickly and in a coordinated manner, leading to less downtime overall. Mobile app support is also available, allowing users to acknowledge and respond to incidents directly from their phones when they are away from their desks. Review collected by and hosted on G2.com.

Alert fatigue can be an issue, as the system sometimes generates an excessive number of alerts, many of which are not critical. This can make it harder to maintain focus and respond with the necessary urgency. Additionally, there is a lot of noise from duplicate or repeated alarms—if thresholds or integrations are not properly configured, the same problem may trigger multiple alerts, which can be distracting. The pressure of being on-call is also significant; during particularly busy periods, the constant stream of notifications can be stressful and negatively affect work-life balance. Configuring escalation chains, routing rules, and service dependencies can be complex, especially for new users, and is not always intuitive. Finally, the alerts themselves sometimes lack sufficient context, so you often have to consult monitoring tools or logs to get the full details, as the PagerDuty notification alone is frequently insufficient for diagnosis. Review collected by and hosted on G2.com.

Serves as a useful application for configuring alerts and monitoring key processes. The ability to set up an on-call rota and define clear escalation policies are great features. Review collected by and hosted on G2.com.

Nothing major for me, but I felt the interface was clunky and it took me a while to get used to the navigation. For a new user, it could be a daunting experience. Review collected by and hosted on G2.com.

PagerDuty makes incident alerts fast and reliable. It sends the right notifications at the right time and keeps our team organized. The on-call schedules are easy to manage, and the mobile app helps us respond quickly. It reduces downtime and makes our work smoother. Review collected by and hosted on G2.com.

PagerDuty can feel noisy at times when alerts are not filtered well. Some settings are a bit complex for new users. The pricing is also on the higher side for small teams. Overall, it works well but could be simpler and more cost-friendly. Review collected by and hosted on G2.com.

I love that pager duty has several different audible alerts, some of them are hilarious. Since picking up pager duty, I've been able to respond to incident and engage teams more efficiently. Review collected by and hosted on G2.com.

The only thing that I don't like about Pager Duty is that once I resolve an incident I can not re open the same incident if the issue recurs I have to start a new incident which sometimes can cause confusion with stakeholders and users. Review collected by and hosted on G2.com.

PagerDuty ensures critical issues are notified to the right person via multiple channels (mobile app, SMS, email) and enables well-defined on-call rotations and escalation policies

integration with tools like Slack, Zoom, monitoring systems (e.g., Prometheus) and usage of webhooks to build automated incident workflows

can manage multiple teams, services, and global operations

the mobile app and remote acknowledgement/resolution functionality are called out as strong points Review collected by and hosted on G2.com.

- maybe new AI/automated workflows or automatic post-mortem functionality

- pricing is high relative to perceived value, especially for smaller orgs Review collected by and hosted on G2.com.

What i like best about PagerDuty is how reliable and easy it is for managing on-call alerts. The mobile app is super handy, and the customizable notifications make sure i never miss a critical issue. It integrates well with our tools and just works when it matters most. Review collected by and hosted on G2.com.

Sometimes the alert noise can be overwhelming, especially when multiple systems trigger for the same issue. It takes a bit of effort to fine-tune alerts and avoid unnecessary pages. Also, the UI can feel a little cluttered a times, especially when navigating schedules or incident history. Review collected by and hosted on G2.com.

Quite easy to define services, teams, and schedules, It has integration with many apps, and also supports webhooks making it quite easy to integrate with other monitoring systems.

The ability to define incident automations is great, we can get a slack notification, with a temporary incident channel created with already a Zoom call link created. Review collected by and hosted on G2.com.

Even though the incident workflows are great they are still limited in terms of functionalities, e.g. I would like incident channels to be archived only after X days. Review collected by and hosted on G2.com.

1 - The services setup is evry easy

2 - The integration of services with various tools like slack and aws are very convinient and easy to integrate.

3 - The incident history helps in documenting the alerts as well

4 - Easy collaboration with Team Review collected by and hosted on G2.com.

The AI feature plan is very expensive in Pagerduty overall the experience is good. Review collected by and hosted on G2.com.

It’s incredibly reliable when it comes to sending real-time alerts for critical issues.

Escalation policies, on-call schedules, and notification flexibility (calls, SMS, email) ensure that the right person is always alerted without delay.

It seamlessly integrates with our monitoring tools Zabbix and and Prometheus, making our incident response fast and efficient. Review collected by and hosted on G2.com.

Nothing to mention at all, its an essential software every enterprise should have Review collected by and hosted on G2.com.