OrgChart Reviews & Product Details

The product fulfills our business requirements effectively. It is straightforward to set up, configure, and adjust as our needs evolve, which has made adoption relatively smooth. Review collected by and hosted on G2.com.

While the tool itself works well, the delivery experience was less than ideal. Communication throughout the process was inconsistent, and our implementation specialist tried to handle all issues personally instead of bringing in the appropriate SMEs for more complex items, such as SSO setup. The SSO setup guides we received were also inconsistent with the actual experience, creating unnecessary confusion—these should be updated.

I found the approach leaned more toward a "fix it for you" model rather than empowering us to understand the why behind issues, which would have better prepared us to troubleshoot independently in the future. Training seemed focused primarily on the day-one build and immediate goals. While that met our starting needs, I can’t help but wonder if we missed out on learning the tool’s broader capabilities—and whether that might limit how fully we're able to take advantage of it over time. Review collected by and hosted on G2.com.

The automation, robust but yet easy to navigate around the program. Review collected by and hosted on G2.com.

I don't know yet, just got done with implementation. Review collected by and hosted on G2.com.

I really enjoy how quick and responsive OrgChart's support team is. I have never had trouble getting in contact with them or getting an answer to my questions quickly. Their software also has a lot of options for integrations, which I appreciate. Review collected by and hosted on G2.com.

The formatting of each box can be a little restrictive as far as formatting goes. Probably one of my only complaints. Review collected by and hosted on G2.com.

I love the interface and how easy it is to navigate in OrgChart, which makes creating organizational charts very straightforward. I also appreciate the support system quite a bit. The amount of customization available is something I really enjoy, as it helps create valuable visuals for our staff and potential donors. Additionally, the initial setup was very easy, which was a nice surprise. Review collected by and hosted on G2.com.

I wish that there were more font options as we use specific fonts in our branding. Review collected by and hosted on G2.com.

We recently upgraded to the new Org Chart system, and Francois made the whole process such a great experience. From start to finish, he was a pleasure to work with. Even when we hit a couple of early hiccups (not on his end), Francois kept everything on track and made sure the implementation went smoothly.

He answered every question we had—plus the ones we didn’t even know to ask—and was incredibly flexible with our busy schedule. His training style is easy to follow, and he did a great job showing us new features we’re excited to start using.

Honestly, we can’t say enough good things about Francois. He made what could have been a stressful transition feel simple and even enjoyable. 10/10—highly recommend! Review collected by and hosted on G2.com.

The old system was a bit clunky but now that we have upgraded it will make a world of difference in our day to day. Review collected by and hosted on G2.com.

One of the biggest upsides of using OrgChart is how easy it makes visualizing and managing organizational structures. Its user-friendly design allows teams to quickly build, update, and share charts, while powerful features like the planning module help with workforce planning and future growth scenarios. The export functions make sharing information seamless, and the high level of customization ensures the tool fits the unique needs of any organization. Review collected by and hosted on G2.com.

While OrgChart is a user-friendly platform overall, there are several steps required to add new views, charts, and displays that take time for Admin users to learn and be comfortable with. Review collected by and hosted on G2.com.

the work bench section of org chart that lets you design you own organization and department -Great way to do "what if" scenarios and pre acquisition discussions Review collected by and hosted on G2.com.

open positions work around is clunky and time consuming. So, I added in thru the excel sheet the open position and now I can't remember how to delete it! too much work to simply add in open positions to the team viewer feature Review collected by and hosted on G2.com.

I like how customizable the software is. You can isolate, color, highlight just about anything. I also like how it provides live updates based on our current headcount at any given time so that we're working with up-to-date information at all times. Review collected by and hosted on G2.com.

I do believe the software could be a bit more user friendly. Yes they provide job-aids but they are not very intuitive. I believe with a few adjustments, this software can definitely give the end user a much better experience. Review collected by and hosted on G2.com.

I really appreciate how the org chart program provides a clear and structured view of our organization. Its user-friendly interface makes updates seamless, ensuring leadership and employees always have access to the most current information. The tool enhances efficiency by streamlining communication and visibility across teams, especially during leadership changes. Plus, the customization options allow us to tailor the org chart to fit our specific needs. Overall, it’s a valuable resource that keeps everyone aligned and informed! Review collected by and hosted on G2.com.

While the org chart program is a valuable tool, there are areas for improvement. The system feels clunky when trying to add custom items, especially when integrated with ADP or an employee management program. While I appreciate the support available, the time investment required for proper integration is significant—you really need a dedicated resource to manage it, or it simply won’t happen efficiently. Review collected by and hosted on G2.com.

East of use, customization, data integration, ability to create profiles for different groups with different permissions. Review collected by and hosted on G2.com.

So far so good. One minor dislike isn't due to OrgChart necessarily, not all fields from ADP are able to be pulled over (i.e. emergency contacts). While for the majority of users, they would not need this, our leadership team would. Overall, however that does not take away from the impact this will have. Review collected by and hosted on G2.com.