# Best Remote Monitoring & Management (RMM) Software

## How Many Remote Monitoring & Management (RMM) Software Products Does G2 Track?

**Total Products under this Category:** 55

### Category Stats (Aug 2026)

- **Average Rating:** 4.53/5 (↑0.04 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** RMM Central (+8.33%) - Among all products in this category, RMM Central recorded the largest rating increase compared to last month

_Last updated: August 02, 2026_

## How Does G2 Rank Remote Monitoring & Management (RMM) Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 17,800+ Authentic Reviews
- 55+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Remote Monitoring & Management (RMM) Software
 ![G2 Grid® for Remote Monitoring & Management (RMM) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.png?focus%5B%5D=25671&focus%5B%5D=16222&focus%5B%5D=126474&focus%5B%5D=2397&focus%5B%5D=70792&focus%5B%5D=68034&focus%5B%5D=67528&focus%5B%5D=101553)

Highlighted products: NinjaOne, Atera, Acronis Cyber Protect Cloud, TeamViewer, Action1, Datto RMM, N-able N-central, and Syncro.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=atera&focus%5B%5D=acronis-cyber-protect-cloud&focus%5B%5D=teamviewer&focus%5B%5D=action1&focus%5B%5D=datto-rmm&focus%5B%5D=n-able-n-central&focus%5B%5D=syncro)

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### [NinjaOne](https://www.g2.com/products/ninjaone/reviews)

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,924

#### How Do G2 Users Rate NinjaOne?

- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)
- **Device Management:** 9.4/10 (Category avg: 9.3/10)
- **Service Management:** 8.6/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind NinjaOne?

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** www.ninjaone.com
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne  
3,607 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,376 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 47% Medium, 45% Small

#### What Do G2 Reviewers Say About NinjaOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly.
- Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management.
- Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring.
- Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time.
- Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions.

##### Cons

- Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities.
- Users find the **search function lacking** , and the interface can confuse end users with unclear icons.
- Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options.
- Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking.
- Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne.

#### What Are Recent G2 Reviews of NinjaOne?

**["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)**

**Rating:** 4.5/5.0 stars

_— Robert M._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731)

**["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)**

**Rating:** 5.0/5.0 stars

_— Drew B._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777)

#### What Are G2 Users Discussing About NinjaOne?

- [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments
- [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments
- [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment

### [Atera](https://www.g2.com/products/atera/reviews)

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,223

#### How Do G2 Users Rate Atera?

- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)
- **Device Management:** 9.0/10 (Category avg: 9.3/10)
- **Service Management:** 8.7/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.2/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Atera?

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
415 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Small, 31% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place.
- Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access.
- Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically.
- Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management.
- Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow.

##### Cons

- Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience.
- Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options.
- Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows.
- Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera.
- Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes.

#### What Are Recent G2 Reviews of Atera?

**["Atera boosts productivity with automations, WhatsApp, and reports"](https://www.g2.com/survey_responses/atera-review-13106823)**

**Rating:** 5.0/5.0 stars

_— Fabian M._

[Read full review](https://www.g2.com/survey_responses/atera-review-13106823)

**["A practical way to coordinate technicians, users, and infrastructure work"](https://www.g2.com/survey_responses/atera-review-13121276)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/survey_responses/atera-review-13121276)

#### What Are G2 Users Discussing About Atera?

- [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment
- [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment
- [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments
- [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment
- [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment

### [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews)

Acronis delivers the world’s most complete cyber resilience platform, combining backup, disaster recovery, cybersecurity, RMM, and business operations tools into a single, natively integrated solution. Built specifically for Managed Service Providers (MSPs) and IT teams, Acronis simplifies operations with one agent, one console, and one license model. Automation, AI-driven insights, and multi-tenant management ensure that fewer technicians can manage more clients at lower cost. With predictable pricing and transparent billing, Acronis enables partners and IT teams to scale efficiently, comply with regulations, and deliver unmatched resilience. No other vendor delivers this level of integration, efficiency, and MSP alignment. Acronis Cyber Protect Cloud unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating costs. Acronis Cyber Protect Cloud is the single service provider solution that combines backup, anti-malware (including anti-virus, anti-ransomware, and anti-cryptojacking) and security and management capabilities such as vulnerability assessments, patch management, URL filtering and more. Now, service providers can eliminate complexity and make security a centerpiece of their offerings while increasing SLAs, decreasing churn, and generating more recurring revenue. Get upgraded security with integrated AI-based defenses that protect clients from modern threats, make smarter use of resources so your team can focus on clients, and earn new recurring revenue and higher margins that strengthen your business. Enriched with next-gen, full-stack anti-malware protection and comprehensive yet simple management tools, built on top of our industry-leading backup and data recovery solution, Acronis Cyber Protect Cloud simplifies onboarding, daily operations, and reporting, and combats advanced attacks with new use cases enabled by integration. Acronis Cyber Protect Cloud makes it easy to deliver the modern cyber protection your clients seek. Acronis is majority-owned by EQT.

**Average Rating:** 4.7/5.0

**Total Reviews:** 1,373

#### How Do G2 Users Rate Acronis Cyber Protect Cloud?

- **Ease of Admin:** 9.1/10 (Category avg: 8.9/10)
- **Device Management:** 9.7/10 (Category avg: 9.3/10)
- **Remote Monitoring:** 9.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Acronis Cyber Protect Cloud?

- **Seller:** [Acronis](https://www.g2.com/sellers/acronis)
- **Company Website:** www.acronis.com
- **Year Founded:** 2003
- **HQ Location:** Schaffhausen
- **Twitter:** @acronis  
94,498 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dfed911f15c75b6702b83ad383200829a52b1edbacc27b958946b137ca4df95d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13179%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,965 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 68% Small, 28% Medium

#### What Do G2 Reviewers Say About Acronis Cyber Protect Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Acronis Cyber Protect Cloud, enjoying streamlined management from a single console.
- Users appreciate the **quick and efficient backup solutions** of Acronis Cyber Protect Cloud, enhancing overall management.
- Users value the **ease of backup management** with Acronis, benefiting from a unified platform for all their needs.
- Users appreciate the **all-in-one protection** Acronis Cyber Protect Cloud offers for backup and cybersecurity needs.
- Users appreciate the **reliability** of Acronis Cyber Protect Cloud, noting its seamless backup and recovery capabilities.

##### Cons

- Users experience **slow performance** with Acronis Cyber Protect Cloud, particularly during backups and software interactions.
- Users find Acronis Cyber Protect Cloud **expensive** compared to competitors, with unclear pricing complicating decision-making.
- Users express concern over **poor customer support** , particularly with slow response times and lack of weekend availability.
- Users find the **complexity** of Acronis Cyber Protect Cloud's interface and pricing difficult to navigate initially.
- Users face **backup issues** with Acronis Cyber Protect Cloud, particularly with multiple large .pst files and limited weekend support.

#### What Are Recent G2 Reviews of Acronis Cyber Protect Cloud?

**["Easy Deployment, Intuitive Management, and Great Value"](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13120536)**

**Rating:** 5.0/5.0 stars

_— Jony d._

[Read full review](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13120536)

**["All-in-One Backup and Cybersecurity Platform That Streamlines MSP Operations"](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13071003)**

**Rating:** 5.0/5.0 stars

_— Hatem A._

[Read full review](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13071003)

#### What Are G2 Users Discussing About Acronis Cyber Protect Cloud?

- [What is Acronis Cyber Protect Cloud used for?](https://www.g2.com/discussions/what-is-acronis-cyber-protect-cloud-used-for) - 2 comments

### [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 4,004

#### How Do G2 Users Rate TeamViewer?

- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)
- **Device Management:** 9.4/10 (Category avg: 9.3/10)
- **Service Management:** 9.4/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.3/10 (Category avg: 9.3/10)

#### Who Is the Company Behind TeamViewer?

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer  
48,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,769 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Small, 34% Medium

#### What Do G2 Reviewers Say About TeamViewer?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration.
- Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective.
- Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support.
- Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices.
- Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations.

##### Cons

- Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use.
- Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance.
- Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings.
- Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability.
- Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels.

#### What Are Recent G2 Reviews of TeamViewer?

**["Easy to use and secure"](https://www.g2.com/survey_responses/teamviewer-review-13190146)**

**Rating:** 4.5/5.0 stars

_— Magnesh P._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13190146)

**["Remote Support Made Simple"](https://www.g2.com/survey_responses/teamviewer-review-13069675)**

**Rating:** 5.0/5.0 stars

_— Rishabh A._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13069675)

#### What Are G2 Users Discussing About TeamViewer?

- [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote
- [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments
- [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments
- [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor)

## FAQs About Remote Monitoring & Management (RMM) Software

Generated using AI

Last updated: June 3, 2026

### Best remote monitoring management software for automation and patch management

Based on G2 reviews, these products are most often discussed for patching, automation, and centralized endpoint management.

- [NinjaOne](https://www.g2.com/products/ninjaone) — patching, scripting, remote endpoint support.
- [Action1](https://www.g2.com/products/action1) — third-party patching and vulnerability visibility.
- [Datto RMM](https://www.g2.com/products/datto-rmm) — automated patching and software deployment.
- [N-able N-central](https://www.g2.com/products/n-able-n-central) — patch automation and proactive monitoring.

### Looking for the most scalable RMM tool for growing MSPs, any clear winners

Based on G2 reviews, these products are repeatedly mentioned for managing larger fleets and multi-client environments.

- [NinjaOne](https://www.g2.com/products/ninjaone) — multi-endpoint visibility and fast deployment.
- [Atera](https://www.g2.com/products/atera) — technician-based pricing for growing MSPs.
- [N-able N-central](https://www.g2.com/products/n-able-n-central) — granular automation across many endpoints.
- [Datto RMM](https://www.g2.com/products/datto-rmm) — centralized monitoring for distributed environments.

### Which remote monitoring and management tools give the best value for money

Based on G2 reviews, buyers most often associate these products with broad functionality relative to operational effort.

- [Atera](https://www.g2.com/products/atera) — all-in-one workflows with technician pricing.
- [Action1](https://www.g2.com/products/action1) — free tier and efficient patching.
- [NinjaOne](https://www.g2.com/products/ninjaone) — centralized management with strong usability.
- [Syncro](https://www.g2.com/products/syncro) — combined ticketing, RMM, and automation.

### What should buyers look for in remote monitoring management software

According to verified users, the most important buying criteria are centralized visibility, dependable remote access, patch management, scripting, alerting, and software deployment. Reviews also highlight the need for an interface that technicians can navigate quickly, because speed matters during troubleshooting and day-to-day maintenance. Buyers often value products that reduce tool sprawl by combining endpoint monitoring, remote remediation, inventory details, and policy-based automation in one console. For MSPs and internal IT teams alike, ease of onboarding and the ability to support remote or off-network devices come up repeatedly. Reporting depth, flexible integrations, and clear device status are also common decision factors in recent feedback.

### How do teams use remote monitoring & management for patch management

According to verified users, teams use remote monitoring and management platforms to automate operating system updates, deploy third-party patches, schedule maintenance windows, and track which endpoints still need attention. Reviews frequently describe patching as a core workflow because it reduces manual work and helps teams keep remote devices current without relying on users to connect to the office network. Many reviewers also pair patching with scripting, vulnerability visibility, and alerting so they can respond faster when updates fail or devices drift from policy. In practice, buyers seem to value tools that make patching predictable, centralized, and easy to verify across large numbers of endpoints and customer environments.

### [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 789

#### How Do G2 Users Rate Datto RMM?

- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)
- **Device Management:** 9.2/10 (Category avg: 9.3/10)
- **Service Management:** 8.7/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.2/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Datto RMM?

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** www.kaseya.com
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 63% Small, 32% Medium

#### What Do G2 Reviewers Say About Datto RMM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Datto RMM, enjoying seamless management and troubleshooting across multiple sites.
- Users appreciate the **automation capabilities** of Datto RMM, streamlining processes and enhancing efficiency in their workflows.
- Users value the **wealth of information** and **support** Datto RMM offers for managing customer devices efficiently.
- Users value the **seamless integrations** of Datto RMM, enhancing efficiency and streamlining management tasks significantly.
- Users value the **ease of remote access** in Datto RMM, enhancing support and monitoring capabilities effectively.

##### Cons

- Users experience **remote access issues** with Datto RMM, facing connectivity problems and slow recovery times.
- Users experience **slow performance** with Datto RMM, particularly with remote portal functionality and endpoint controls.
- Users face **feature issues** with Datto RMM, finding custom monitors challenging and installations problematic without admin rights.
- Users often feel overwhelmed by **missing features** , desiring stability and additional functionality within Datto RMM.
- Users find that Datto RMM **needs improvement** in modernizing its features, making updates, and enhancing usability.

#### What Are Recent G2 Reviews of Datto RMM?

**["Intuitive and Robust for Remote Management"](https://www.g2.com/survey_responses/datto-rmm-review-12725098)**

**Rating:** 5.0/5.0 stars

_— Justin C._

[Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12725098)

**["Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs"](https://www.g2.com/survey_responses/datto-rmm-review-12813084)**

**Rating:** 4.0/5.0 stars

_— D S._

[Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12813084)

#### What Are G2 Users Discussing About Datto RMM?

- [Is datto RMM secure?](https://www.g2.com/discussions/is-datto-rmm-secure)
- [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments
- [What RMM did datto?](https://www.g2.com/discussions/what-rmm-did-datto)
- [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments

### [Action1](https://www.g2.com/products/action1/reviews)

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,155

#### How Do G2 Users Rate Action1?

- **Ease of Admin:** 9.5/10 (Category avg: 8.9/10)
- **Device Management:** 9.1/10 (Category avg: 9.3/10)
- **Service Management:** 8.0/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Action1?

- **Seller:** [Action1](https://www.g2.com/sellers/action1)
- **Company Website:** www.action1.com
- **Year Founded:** 2018
- **HQ Location:** Houston, Texas
- **Twitter:** @Action1corp  
609 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9793a25f681d4d03808846f2ea78788c98d9d75f0c5f4af459cb0888efca42b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faction1%2F&secure%5Burl_type%5D=linkedin_company_website)  
124 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Medium, 37% Small

#### What Do G2 Reviewers Say About Action1?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Action1 extremely easy to set up and **effortless to manage** , streamlining IT responsibilities with efficiency.
- Users commend Action1's **effective patch management** , appreciating its reliability, ease of use, and comprehensive features for MSPs.
- Users find Action1's **easy setup** and configuration process incredibly user-friendly, streamlining device management effortlessly.
- Users appreciate the **automated software deployment** capabilities of Action1, making server management effortless and efficient.
- Users highly value the **automation capabilities** of Action1, which streamline server updates and software deployment efficiently.

##### Cons

- Users note a significant **absence of a Linux agent** , limiting functionality for users on that platform.
- Users find the **remote access issues** to be a drawback, noting slow connections and room for feature enhancements.
- Users note **feature limitations** in Action1, particularly with customizations and missing functionalities, affecting overall satisfaction.
- Users find that the **reporting and logging features need improvement** , impacting usability and overall effectiveness.
- Users note that **report creation and logging readability** need improvement for a better overall experience with Action1.

#### What Are Recent G2 Reviews of Action1?

**["Action1 Delivers Incredible Value: Free Endpoints, Affordable Scaling, and Phenomenal Reporting"](https://www.g2.com/survey_responses/action1-review-13040126)**

**Rating:** 5.0/5.0 stars

_— Ryan H._

[Read full review](https://www.g2.com/survey_responses/action1-review-13040126)

**["Responsive Dashboard, Comprehensive Catalog, and a Generous Free Tier"](https://www.g2.com/survey_responses/action1-review-13149784)**

**Rating:** 4.5/5.0 stars

_— Alex W._

[Read full review](https://www.g2.com/survey_responses/action1-review-13149784)

#### What Are G2 Users Discussing About Action1?

- [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment
- [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment

### [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews)

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations.

**Average Rating:** 4.4/5.0

**Total Reviews:** 541

#### How Do G2 Users Rate N-able N-central?

- **Ease of Admin:** 7.9/10 (Category avg: 8.9/10)
- **Device Management:** 8.8/10 (Category avg: 9.3/10)
- **Service Management:** 8.1/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.1/10 (Category avg: 9.3/10)

#### Who Is the Company Behind N-able N-central?

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **Company Website:** www.n-able.com
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 employees on LinkedIn®
- **Ownership:** NYSE: NABL

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 59% Small, 33% Medium

#### What Do G2 Reviewers Say About N-able N-central?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of N-able N-central, which simplifies remote management and integration of tools.
- Users value the **automation capabilities** of N-able N-central, appreciating the control and flexibility it provides.
- Users value the **customizable scripting options** and excellent remote access for effective IT management in N-able N-central.
- Users value the **solid remote access** features of N-able N-central, enhancing monitoring and management capabilities.
- Users value the **extensive monitoring capabilities** of N-able N-central, enabling proactive support without client disruption.

##### Cons

- Users find the **missing features** in N-able N-central, like better chat and credential management, frustrating for support tasks.
- Users experience **feature issues** with N-able N-central, including bugs, inconsistent filters, and a lack of reporting.
- Users express frustration with the **inability to edit filters** and the complexity of managing patches in N-able N-central.
- Users experience a challenging **learning curve** with N-able N-central due to scattered documentation and complexity.
- Users find the **user interface confusing** , often struggling with navigation and frequent issues with the take control feature.

#### What Are Recent G2 Reviews of N-able N-central?

**["N-central - Great software to manage a fleet of device and get proper information"](https://www.g2.com/survey_responses/n-able-n-central-review-13077800)**

**Rating:** 4.5/5.0 stars

_— Jeremi D._

[Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-13077800)

**["Very powerful, flexible platform with strong integrations and automation"](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)**

**Rating:** 5.0/5.0 stars

_— Patrick K._

[Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)

#### What Are G2 Users Discussing About N-able N-central?

- [How much does SolarWinds RMM cost?](https://www.g2.com/discussions/how-much-does-solarwinds-rmm-cost) - 1 comment
- [What does SolarWinds MSP do?](https://www.g2.com/discussions/what-does-solarwinds-msp-do)
- [What is MSP N Central?](https://www.g2.com/discussions/what-is-msp-n-central)
- [What is N Central?](https://www.g2.com/discussions/what-is-n-central)

### [Syncro](https://www.g2.com/products/syncro/reviews)

Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure.

**Average Rating:** 4.5/5.0

**Total Reviews:** 535

#### How Do G2 Users Rate Syncro?

- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)
- **Device Management:** 8.9/10 (Category avg: 9.3/10)
- **Service Management:** 8.6/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Syncro?

- **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc)
- **Company Website:** syncrosecure.com
- **Year Founded:** 2017
- **HQ Location:** Fully remote, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3e40e976a73c48924cb8f8b77b9157604f2844aaff62bdc76b30fd2d0d3fd795&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsyncromsp%2F&secure%5Burl_type%5D=linkedin_company_website)  
111 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 79% Small, 9% Medium

#### What Do G2 Reviewers Say About Syncro?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Syncro, facilitating quick troubleshooting and seamless client communication.
- Users praise Syncro for its **effective ticket management and comprehensive support** , enhancing efficiency and streamlining processes.
- Users find the **initial setup easy** , making Syncro accessible even for first-time users managing complex RMM solutions.
- Users praise the **automation capabilities** of Syncro, enhancing workflow efficiency and streamlining ticket management processes.
- Users value the **seamless integrations** of Syncro, enhancing both internal processes and external partnerships effectively.

##### Cons

- Users express a need for **missing features** like real-time messaging and more Linux distro support in Syncro.
- Users report that **improvement is needed** for Syncro's interface and responsiveness to enhance overall usability.
- Users feel the **feature limitations** of Syncro, particularly in UI, reporting, and Linux support, hinder productivity.
- Users express concerns over **feature limitations** in Syncro, requesting improvements and modern updates to enhance usability.
- Users find that Syncro **lacks essential advanced features** , making management and automation more complex and less efficient.

#### What Are Recent G2 Reviews of Syncro?

**["User-Friendly App that is great for a team in a business"](https://www.g2.com/survey_responses/syncro-review-12059675)**

**Rating:** 5.0/5.0 stars

_— Michael C._

[Read full review](https://www.g2.com/survey_responses/syncro-review-12059675)

**["Seamless Tool Integration and Intuitive Setup"](https://www.g2.com/survey_responses/syncro-review-11175905)**

**Rating:** 5.0/5.0 stars

_— Danilo B._

[Read full review](https://www.g2.com/survey_responses/syncro-review-11175905)

#### What Are G2 Users Discussing About Syncro?

- [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for)
- [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment
- [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d)
- [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment
- [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments

### [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews)

Ivanti Neurons for UEM unifies the management and security of every device across the enterprise—Windows, macOS, Linux, mobile, rugged, IoT, and VR/XR headsets—within a single platform. Powered by AI, it automates patching, compliance, onboarding, and remediation, eliminating manual effort while strengthening protection across the entire device estate. With Ivanti Neurons for UEM, organizations gain risk based patching, zero touch onboarding, self healing device capabilities, proactive digital experience optimization, and continuous compliance, all reinforced by automated AI insights that surface issues before they impact productivity. Ivanti Neurons for UEM delivers full visibility across your environment, eliminating blind spots and enabling IT and Security teams to shift from reactive firefighting to strategic action. Its native integrations streamline workflows, enhance cross team alignment, and help strengthen an organization’s overall security posture. The result: organizations reduce risk, scale IT efficiency, and deliver seamless, resilient, and secure digital experiences for every user.

**Average Rating:** 4.3/5.0

**Total Reviews:** 164

#### How Do G2 Users Rate Ivanti Neurons for Unified Endpoint Management?

- **Ease of Admin:** 8.3/10 (Category avg: 8.9/10)
- **Device Management:** 8.9/10 (Category avg: 9.3/10)
- **Service Management:** 8.5/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.6/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Ivanti Neurons for Unified Endpoint Management?

- **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti)
- **Company Website:** www.ivanti.com
- **Year Founded:** 1985
- **HQ Location:** South Jordan, UT
- **Twitter:** @GoIvanti  
6,761 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1219618e5715f20de371f90ac77cc74302ef129093a859a1ffcfea0fe1059649&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F15224185%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,023 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 35% Medium, 34% Large

#### What Do G2 Reviewers Say About Ivanti Neurons for Unified Endpoint Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **strong automation and centralized control** of Ivanti Neurons, simplifying endpoint management in distributed environments.
- Users value the **strong automation and comprehensive visibility** offered by Ivanti Neurons for effective endpoint management.
- Users value the **robust automation and AI-driven features** of Ivanti Neurons, enhancing efficiency in device management.
- Users highlight the **user-friendly interface** of Ivanti Neurons, making endpoint management and security effortless and efficient.
- Users commend the **easy implementation** of Ivanti Neurons, enhancing management and integration across diverse environments.

##### Cons

- Users experience **poor customer support** , with slow response times affecting issue resolution during critical incidents.
- Users experience **communication delays** impacting troubleshooting and responsiveness, particularly during critical incidents and complex configurations.
- Users face **feature issues** with a cluttered UI and slow performance, complicating navigation and customization.
- Users find the **steep learning curve** of Ivanti Neurons for UEM challenging, hindering their overall user experience.
- Users experience **inconsistent patch deployment** timelines and delays in support, impacting their overall efficiency and productivity.

#### What Are Recent G2 Reviews of Ivanti Neurons for Unified Endpoint Management?

**["Reliable Endpoint Management for Enterprise IT Operations"](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13076130)**

**Rating:** 4.0/5.0 stars

_— Rajat M._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13076130)

**["Ivanti Neurons: Massive ROI, Fast Performance, and Seamless Cross-Platform Management"](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936)**

**Rating:** 5.0/5.0 stars

_— Angelique C._

[Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936)

### [Milvus TI](https://www.g2.com/products/milvus-ti/reviews)

O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes.

**Average Rating:** 4.8/5.0

**Total Reviews:** 132

#### How Do G2 Users Rate Milvus TI?

- **Ease of Admin:** 9.3/10 (Category avg: 8.9/10)
- **Device Management:** 9.8/10 (Category avg: 9.3/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Milvus TI?

- **Seller:** [Milvus](https://www.g2.com/sellers/milvus)
- **HQ Location:** São Caetano do Sul, BR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b5207e3e565cbf695d644e8785c6511fd183ee9cd09a9a94b41005eeeae290bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmilvusbr%2F&secure%5Burl_type%5D=linkedin_company_website)  
72 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Analista de Suporte, Analista de TI
- **Top Industries:** Information Technology and Services, Computer Networking
- **Company Size:** 45% Small, 42% Medium

#### What Do G2 Reviewers Say About Milvus TI?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively.
- Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency.
- Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation.
- Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly.
- Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency.

##### Cons

- Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability.
- Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections.
- Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort.
- Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed.
- Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters.

#### What Are Recent G2 Reviews of Milvus TI?

**["Intuitive system with complete inventory, service, and tickets, good cost-benefit"](https://www.g2.com/survey_responses/milvus-ti-review-12376802)**

**Rating:** 4.0/5.0 stars

_— Gabriel M._

[Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802)

**["Strategic dashboards that elevate real-time support management"](https://www.g2.com/survey_responses/milvus-ti-review-12378087)**

**Rating:** 5.0/5.0 stars

_— Pytter S._

[Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087)

### [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews)

N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. Key features include: • Manage all devices across Windows, Linux and Apple platforms • Get up in running rapidly with simple onboarding steps, built-in automation scripts and patching policies • Automated Microsoft patch management to help ensure compliance and security at all times • Integrated Endpoint Detection and Response for layered security • Drag and drop automation for efficient service delivery • Secure and instant remote access to desktop or mobile devices (Windows, macOS, iOS and Android) • Ticketing, including workflows, routing rules and automation to drive efficiency and collaboration across teams • Simple time tracking, including functionality for recurring tickets and appointments • Automated billing and invoicing that integrates with your existing accounting software • Best in class integrations, providing flexibility via APIs and open ecosystem N-sight RMM makes it easy for MSPs and IT Professionals to get started in minutes with a powerful all-in-one platform that delivers the perfect blend of capabilities and ease of use.

**Average Rating:** 4.3/5.0

**Total Reviews:** 344

#### How Do G2 Users Rate N-able N-Sight RMM?

- **Ease of Admin:** 8.2/10 (Category avg: 8.9/10)
- **Device Management:** 8.5/10 (Category avg: 9.3/10)
- **Service Management:** 8.0/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 8.9/10 (Category avg: 9.3/10)

#### Who Is the Company Behind N-able N-Sight RMM?

- **Seller:** [N-able](https://www.g2.com/sellers/n-able)
- **Company Website:** www.n-able.com
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Nable  
15,859 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5126feeafafe79ea909650b9a1843e1c77c65ad993ae2f9ac89cf6b559e88be4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fn-able&secure%5Burl_type%5D=linkedin_company_website)  
2,287 employees on LinkedIn®
- **Ownership:** NYSE: NABL

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 74% Small, 20% Medium

#### What Do G2 Reviewers Say About N-able N-Sight RMM?

_AI-generated summary from verified user reviews_

##### Pros

- Users find N-able N-Sight RMM incredibly **easy to use** , appreciating its smooth navigation and straightforward setup.
- Users appreciate the **efficient remote access** features of N-able N-Sight RMM, simplifying workstation management and troubleshooting.
- Users appreciate the **automation capabilities** of N-able N-Sight RMM, streamlining tasks and enhancing overall efficiency.
- Users value the **comprehensive remote monitoring** capabilities of N-able N-Sight RMM, enhancing efficiency and ease of use.
- Users value the **useful and stable features** of N-able N-Sight RMM that enhance customer support and service quality.

##### Cons

- Users are frustrated with **feature issues** due to lack of integration, poor monitoring, and insufficient bug resolution efforts.
- Users find N-able N-Sight RMM **not user-friendly** , struggling with navigation and an overwhelming interface for new users.
- Users experience **laggy performance** with N-able N-Sight RMM, especially during remote access with multiple sessions.
- Users highlight the **lack of features** in N-able N-Sight RMM, requesting improved integrations and customization options.
- Users experience significant **patching issues** , with unreliable agents and inconsistent management creating more work, not less.

#### What Are Recent G2 Reviews of N-able N-Sight RMM?

**["Easy to use - Extremely effective remote management"](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-9643529)**

**Rating:** 4.5/5.0 stars

_— Jamie C._

[Read full review](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-9643529)

**["Recommended"](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-10987186)**

**Rating:** 4.0/5.0 stars

_— Reece B._

[Read full review](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-10987186)

#### What Are G2 Users Discussing About N-able N-Sight RMM?

- [What does remote monitoring mean?](https://www.g2.com/discussions/what-does-remote-monitoring-mean)
- [What is SolarWinds RMM?](https://www.g2.com/discussions/what-is-solarwinds-rmm)
- [How does SolarWinds monitoring tool work?](https://www.g2.com/discussions/how-does-solarwinds-monitoring-tool-work)
- [What is SolarWinds monitoring?](https://www.g2.com/discussions/what-is-solarwinds-monitoring)

### [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews)

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end.

**Average Rating:** 4.3/5.0

**Total Reviews:** 467

#### How Do G2 Users Rate LogMeIn Resolve?

- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)
- **Device Management:** 9.3/10 (Category avg: 9.3/10)
- **Service Management:** 9.2/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind LogMeIn Resolve?

- **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86)
- **Company Website:** www.goto.com
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @goto  
41,211 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c36bce21331780a56ed18c4420c1c18d88af55b922dce06cdc8cff0c4ec83019&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F37788%2F&secure%5Burl_type%5D=linkedin_company_website)  
994 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 43% Medium, 36% Small

#### What Do G2 Reviewers Say About LogMeIn Resolve?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms.
- Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end.
- Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side.
- Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity.
- Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience.

##### Cons

- Users report **remote access issues** , including connection drops and limitations on printing from remote PCs.
- Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features.
- Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers.
- Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality.
- Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs.

#### What Are Recent G2 Reviews of LogMeIn Resolve?

**["Centralized IT Solution with Robust Features"](https://www.g2.com/survey_responses/logmein-resolve-review-9611674)**

**Rating:** 4.5/5.0 stars

_— Ruban B._

[Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-9611674)

**["Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding"](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)**

**Rating:** 4.0/5.0 stars

_— Steve K._

[Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)

#### What Are G2 Users Discussing About LogMeIn Resolve?

- [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost)
- [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment
- [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support)
- [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments

### [SuperOps](https://www.g2.com/products/superops/reviews)

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than \*\*250+ network vendors. 7) Patch Management\*\* for operating systems as well as third-party applications. 8) IT Documentation\*\* and a modern \*\*self-service portal\*\* for end users. 9) Cross-platform endpoint management\*\* supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is \*\*Monica AI\*\*, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead.

**Average Rating:** 4.4/5.0

**Total Reviews:** 200

#### How Do G2 Users Rate SuperOps?

- **Ease of Admin:** 8.9/10 (Category avg: 8.9/10)
- **Device Management:** 9.0/10 (Category avg: 9.3/10)
- **Service Management:** 8.8/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.0/10 (Category avg: 9.3/10)

#### Who Is the Company Behind SuperOps?

- **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc)
- **Company Website:** superops.com
- **Year Founded:** 2020
- **HQ Location:** Claymont, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66d52cd1c4ac582f344d1509c7a0368ea31ec9c57b46eb68a317c99ac786483c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuperops-ai%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
178 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 84% Small, 14% Medium

#### What Do G2 Reviewers Say About SuperOps?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface.
- Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time.
- Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly.
- Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency.
- Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively.

##### Cons

- Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery.
- Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement.
- Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options.
- Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files.
- Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality.

#### What Are Recent G2 Reviews of SuperOps?

**["Modern, Fast-Evolving RMM with a Great UI and Strong Integrations"](https://www.g2.com/survey_responses/superops-review-12985082)**

**Rating:** 4.5/5.0 stars

_— Kevin J. W._

[Read full review](https://www.g2.com/survey_responses/superops-review-12985082)

**["All-in-One RMM + Ticketing That Powers Remote-First Automation"](https://www.g2.com/survey_responses/superops-review-12986642)**

**Rating:** 5.0/5.0 stars

_— Nick M._

[Read full review](https://www.g2.com/survey_responses/superops-review-12986642)

### [Pulseway](https://www.g2.com/products/pulseway/reviews)

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.

**Average Rating:** 4.6/5.0

**Total Reviews:** 120

#### How Do G2 Users Rate Pulseway?

- **Ease of Admin:** 9.2/10 (Category avg: 8.9/10)
- **Device Management:** 9.3/10 (Category avg: 9.3/10)
- **Service Management:** 8.8/10 (Category avg: 8.5/10)
- **Remote Monitoring:** 9.4/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Pulseway?

- **Seller:** [MMSoft Design](https://www.g2.com/sellers/mmsoft-design)
- **Year Founded:** 2011
- **HQ Location:** Dublin, Ireland
- **Twitter:** @pulsewayapp  
6,073 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f13461eda98452f19db968c93270151f7e273ce2a1fb4a8c11bd2f26c9027a97&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1987200%2F&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 51% Small, 43% Medium

#### What Do G2 Reviewers Say About Pulseway?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of Pulseway, making it simple to implement and enhancing customer support experiences.
- Users appreciate the **easy setup** of Pulseway, allowing for efficient implementation and enhanced service management.
- Users commend the **easy implementation** of Pulseway, appreciating its quick setup and supportive resources throughout the process.
- Users value the **easy integrations** of Pulseway, enhancing their workflow and simplifying infrastructure management across systems.
- Users appreciate the **easy integrations** with other software, enhancing their overall experience with Pulseway.

##### Cons

- Users note the **limited features** of Pulseway, particularly missing Microsoft Office integration and inadequate network monitoring tools.
- Users face **limited compatibility** with Pulseway, especially regarding Microsoft Office and Linux integration challenges.
- Users find Pulseway's performance to be **slow** , particularly with ticketing and during peak hours, affecting usability.
- Users feel the pricing is **very high** compared to similar services, indicating potential for better licensing options.
- Users express frustration with **unfinished features** and constant upselling, complicating their overall Pulseway experience.

#### What Are Recent G2 Reviews of Pulseway?

**["Brilliant Mobile Control and Versatile Remote Management"](https://www.g2.com/survey_responses/pulseway-review-12750546)**

**Rating:** 4.5/5.0 stars

_— Rinalon E._

[Read full review](https://www.g2.com/survey_responses/pulseway-review-12750546)

**["Pulseway’s Mobile-Friendly Remote Monitoring with Real-Time Alerts and Automation"](https://www.g2.com/survey_responses/pulseway-review-12795320)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/pulseway-review-12795320)

#### What Are G2 Users Discussing About Pulseway?

- [Is Pulseway cloud based?](https://www.g2.com/discussions/is-pulseway-cloud-based)
- [Does Pulseway have a free version?](https://www.g2.com/discussions/does-pulseway-have-a-free-version)
- [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) - 1 comment
- [What is Pulseway used for?](https://www.g2.com/discussions/what-is-pulseway-used-for)

### [Splashtop Autonomous Endpoint Management](https://www.g2.com/products/splashtop-autonomous-endpoint-management/reviews)

Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop AEM enables IT to: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively

**Average Rating:** 4.5/5.0

**Total Reviews:** 69

#### How Do G2 Users Rate Splashtop Autonomous Endpoint Management?

- **Ease of Admin:** 9.0/10 (Category avg: 8.9/10)
- **Device Management:** 10.0/10 (Category avg: 9.3/10)
- **Remote Monitoring:** 8.3/10 (Category avg: 9.3/10)

#### Who Is the Company Behind Splashtop Autonomous Endpoint Management?

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop  
5,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website)  
349 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager
- **Top Industries:** Information Technology and Services, Manufacturing
- **Company Size:** 54% Medium, 32% Small

#### What Do G2 Reviewers Say About Splashtop Autonomous Endpoint Management?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Splashtop, noting its intuitive interface and seamless integration into workflows.
- Users value the **reliability** of Splashtop Endpoint Management for timely updates and seamless software compatibility.
- Users love the **easy remote access** of Splashtop, facilitating quick troubleshooting and efficient team collaboration.
- Users value the **robust security features** of Splashtop, ensuring comprehensive protection against threats and seamless updates.
- Users praise the **intuitive interface and automation features** of Splashtop, enhancing efficiency and proactive management significantly.

##### Cons

- Users find that Splashtop lacks **advanced reporting and compliance features** , limiting its effectiveness for strict regulatory needs.
- Users note **limited features** in Splashtop Autonomous Endpoint Management, hoping for improvements in software updates and reporting.
- Users find **limited admin functionality** challenging in large organizations, affecting efficiency and reporting capabilities.
- Users note that Splashtop Autonomous Endpoint Management shows **excessive memory and CPU usage** on some systems, impacting performance.
- Users experience **remote access issues** due to IP conflicts and background service disruptions affecting connectivity.

#### What Are Recent G2 Reviews of Splashtop Autonomous Endpoint Management?

**["Comprehensive Endpoint Management with Powerful Automation and Visibility"](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13077577)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consulting_

[Read full review](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13077577)

**["Efficient Endpoint Management with Automation, Proactive Alerts, and a Clear Dashboard"](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13142498)**

**Rating:** 4.5/5.0 stars

_— Verified User in Internet_

[Read full review](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13142498)

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- [Data Destruction](/categories/data-destruction)
- [Data Extraction](/categories/data-extraction-tools)
- [Data Governance](/categories/data-governance-tools)

- [Data Observability](/categories/data-observability)
- [Data Recovery](/categories/data-recovery)
- [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management)
- [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem)
- [Digital Governance](/categories/digital-governance)

[Browse Remote Monitoring & Management (RMM) Themes](/categories/remote-monitoring-management-rmm/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated April 10, 2026

Remote monitoring and management (RMM) software allows IT teams and managed service providers (MSPs) to remotely oversee, control, and maintain systems, networks, and devices from a centralized dashboard, enabling proactive issue detection, automated remediation, and efficient management of distributed IT infrastructures without requiring on-site access.

### Core Capabilities of RMM Software

To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must:

- Monitor IT assets such as endpoints, servers, mobile devices, and applications
- Provide basic network visibility such as endpoint connectivity and uptime checks
- Discover and track IT-related issues through automated alerting and thresholds
- Provide secure remote access and control of endpoints for diagnostics, maintenance, and user support without physical presence
- Support the automation of recurring IT maintenance tasks such as deploying scripts, managing services, or executing batch operations across multiple endpoints
- Support patch management for OS and application updates
- Provide asset inventory and configuration management
- Generate real-time alerts and notifications
- Offer centralized dashboards and reporting tools

### Common Use Cases for RMM Software

Internal IT departments and MSPs use RMM software to maintain continuous system performance and address issues before they impact users. Common use cases include:

- Monitoring distributed endpoints and servers from a single dashboard to ensure uptime and performance
- Automating patch deployment and routine maintenance tasks across multiple devices without manual intervention
- Proactively detecting and remediating issues before they escalate into outages or service disruptions

### How RMM Software Differs from Other Tools

RMM tools work in the background monitoring systems and handling routine maintenance, while [help desk software](https://www.g2.com/categories/help-desk) and [service desk software](https://www.g2.com/categories/service-desk) manage user-facing communication and issue tracking. RMM platforms often integrate directly with these tools so that performance data, alerts, and asset details automatically feed into ticketing systems, creating a proactive, data-driven approach to IT service management when the two are paired together.

### Insights from G2 on RMM Software

Based on category trends on G2, remote endpoint access and automated patch management stand out as the most valued capabilities. These platforms deliver reductions in on-site support visits and improved mean time to resolution as primary outcomes of adoption.

Top Tools at a Glance

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Automated patch compliance with background remote scripting

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User Review

"Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"

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Per-technician RMM with unlimited endpoint scaling

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User Review

"A practical way to coordinate technicians, users, and infrastructure work"

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Unified backup and endpoint security from one agent

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User Review

"Easy Deployment, Intuitive Management, and Great Value"

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Instant remote desktop support with unattended access

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User Review

"Easy to use and secure"

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MSP automation with integrated PSA workflows

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User Review

"Intuitive and Robust for Remote Management"

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Cloud-native patching without VPN dependency

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User Review

"Action1 Delivers Incredible Value: Free Endpoints, Affordable Scaling, and Phenomenal Reporting"

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MSP automation with deep scripting flexibility

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User Review

"N-central - Great software to manage a fleet of device and get proper information"

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MSP scripting and per-tech RMM pricing

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User Review

"Seamless Tool Integration and Intuitive Setup"

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Multi-client MSP ticketing with integrated remote access

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User Review

"Intuitive system with complete inventory, service, and tickets, good cost-benefit"

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## How Do You Choose the Right Remote Monitoring & Management (RMM) Software?

### What You Should Know About Remote Monitoring & Management (RMM) Software

### What is Remote Monitoring and Management (RMM) Software?

Remote monitoring and management (RMM) tools allow businesses to remotely manage devices like servers, desktops, mobile devices, and other hardware. They utilize locally installed _agents_ (an actor program to take action for a different solution) to deploy patches, install new applications, and monitor device performance. If an agent detects a potential issue, it will generate a ticket automatically and notify the organization’s IT team for troubleshooting and resolution. Some RMM solutions empower businesses to enact device-specific security measures as well.

Key Benefits of Remote Monitoring and Management Software

- Give awareness of and visibility over all business hardware from a distance
- Monitor and maintain devices remotely
- Highlight potential issues and troubleshoot before a problem occurs

### Why Use Remote Monitoring and Management (RMM) Software?

Hardware and devices—especially mobile devices and IoT—are increasingly integral to daily business functions. As the pool of devices and hardware grows, it can be difficult to track, manage, and secure these devices. RMM software can help companies deal with the creeping expansion of devices. RMM solutions are also a “one-stop shop" of sorts, in that they allow registration, monitoring, alerting, management, and general ecosystem insights.

### Who Uses Remote Monitoring and Management (RMM) Software?

RMM software is often used by managed service providers (MSPs), who would generally not be on site with a business while providing a managed service—in this case, monitoring and managing a company’s devices. But RMM software is not exclusively used by MSPs. Regardless of business type, IT admins who cover asset administration are the most typical RMM users. Device or asset security admins may utilize these solutions as well. Tickets generated by RMM solutions are sent to IT support teams for resolution.

### Remote Monitoring and Management (RMM) Software Features

The following are common features among RMM solutions:

**Device compatibility —** By nature of the product, RMM software needs to be compatible with a large pool of devices; however, some products may only have compatibility with certain pools of devices.

**Device detection —** If a new business device is added to the network, RMM solutions can detect that device and either flag it for an agent install or install the agent automatically.

**Device management —** Once a device is registered in the RMM solution and has an agent installed, devices can be configured, patched, updated with new software, and more without needing to bring those devices directly to IT.

**Monitoring —** RMM solutions let businesses monitor their device performance, allowing them to potentially catch issues—device slowness, questionable new programs, etc.—early or provide insights into why new issues occurred.

[**Ticket generation**](https://www.g2.com/categories/remote-monitoring-management-rmm/f/ticketing) **—** When the RMM agent detects a possible issue, a ticket is automatically generated and filed for IT teams to troubleshoot.

**Reporting and data visualization —** RMM tools generally include dashboard capabilities for single-pane-of-glass visibility into the overall performance of business devices. Many tools will also allow custom dashboards and reporting so that businesses can specifically focus on whatever metrics they deem most important. This feature helps businesses generate data-driven insights and use that analysis to make plans for their hardware.

**Solution integration —** To maximize an RMM solution’s effectiveness, it needs to integrate with other IT-oriented solutions. These could be more in-depth monitoring, security, backup, and more.

**Remote access —** RMM solutions enable users to remotely access devices in the event that certain installations, patches, etc. require a more hands-on approach without a technician being physically present.

### What is the best RMM software for small businesses?

When IT support is limited but device sprawl is growing,[small businesses](https://www.g2.com/categories/remote-monitoring-management-rmm/small-business) rely on RMM tools that reduce manual workloads and keep systems running smoothly without breaking the budget. Platforms that emphasize simplicity, automation, and low operational overhead tend to win high marks on G2. Here are the best options:

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews): Offers a modern, intuitive interface with remote access, patching, and alerting features designed for lean IT teams, ranked as a category leader for small businesses.
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews): Provides powerful remote monitoring, policy-based automation, and secure endpoint control backed by Datto’s disaster recovery infrastructure, suited for MSPs and SMBs.
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) **:** Combines remote control and monitoring in one platform, with add-ons for asset tracking, patching, and backup. It is ideal for small teams managing hybrid environments.
- [Atera](https://www.g2.com/products/atera/reviews): Delivers an all-in-one RMM + PSA solution with unlimited device monitoring per technician, automation templates, and a transparent pricing model that’s highly SMB-friendly.

### What is the most recommended RMM platform for medium enterprises?

For [medium-sized enterprises](https://www.g2.com/categories/remote-monitoring-management-rmm/mid-market), the most recommended RMM platforms offer secure remote access, centralized monitoring, and efficient patch management, tailored to meet the demands of scaling infrastructure and hybrid work environments. Based on G2 reviews, these are standout choices:

As businesses scale beyond a few dozen endpoints, they require RMM platforms that can orchestrate complex environments without sacrificing visibility or control. These tools consistently earn praise from mid-sized companies, balancing flexibility and governance:

- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews): Delivers fast, secure remote access with robust session logging, device grouping, and technician management, ideal for IT teams needing responsive support across distributed endpoints.
- [ManageEngine RMM Central](https://www.g2.com/products/manageengine-servicedesk-plus/reviews): Provides all-in-one monitoring, asset tracking, patching, and automation in a scalable platform, with strong support for multi-site deployments and compliance.
- [Action1:](https://www.g2.com/products/action1/reviews) A cloud-native RMM designed for real-time patching, remote control, and software deployment, optimised for mid-market companies with remote or hybrid operations.
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews): Offers cross-platform device visibility and remote management capabilities that serve IT teams seeking tighter control over mobile and desktop endpoints.

#### Additional Remote Monitoring and Management (RMM) Software Features

**Endpoint security —** Some RMM solutions will include endpoint protection capabilities to improve security across all company devices. While not a universal feature, an RMM software including this feature would be particularly helpful for small and mid-size businesses who might not need a separate, more robust endpoint production product.

**Data backup —** Not as common a feature, some RMM software include the capability to back up and/or recover lost data in the event of device failure. This feature is specifically less common because of how much storage space would potentially be needed to back up a large number of devices. But, for specifically smaller companies, the storage space dilemma may not be as great an issue.

Other Features of Remote Monitoring & Management (RMM) Software: [Asset Tracking](https://www.g2.com/categories/remote-monitoring-management-rmm/f/asset-tracking), [ITIL Policy Compliance](https://www.g2.com/categories/remote-monitoring-management-rmm/f/itil-policy-compliance), [Service Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/service-management), [Workflow Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/workflow-management)

### Trends Related to Remote Monitoring and Management Software

**Automation —** Automation plays very well with RMM capabilities and is a key feature to become mainstream going forward. By automating discovery, patching, and other upkeep tasks, RMM solutions can save users significant time to be used on other tasks.

**Compliance —** As more states, regions, and countries pass stronger privacy laws, companies will need to keep compliance at the forefront of their minds. Introducing compliance and governance capabilities to the standard RMM solution will greatly help businesses abide by these new laws as they are implemented and help them stay protected from potential privacy mishaps.

### Potential Issues with Remote Monitoring and Management (RMM) Software

**Compatibility —** Purchasing an RMM solution that’s incompatible with some of the devices needing to be monitored is self-defeating. Verify that the RMM solution you’re scoping out would be compatible with all necessary devices and endpoints.

**Visibility loss —** Losing visibility over a device(s)—or perhaps missing a device entirely—could set your business back, potentially without noticing. With security threats constantly evolving, a device behind the rest could be a dangerous vulnerability. Businesses should, with some regularity, try to work against this issue by verifying that the RMM solution’s recognized devices list matches the live asset list from an asset management solution.

### Software and Services Related to Remote Monitoring and Management (RMM) Software

[**Endpoint protection software**](https://www.g2.com/categories/endpoint-protection) **—** Endpoint protection solutions help businesses secure their devices. Coupling one of these solutions with an RMM software helps more completely protect and secure business devices.

[**Unified endpoint management (UEM) software**](https://www.g2.com/categories/unified-endpoint-management-uem) **—** For smaller businesses that don’t have more extensive network or server infrastructure, UEM might be a solid alternative. These solutions are more focused on managing business devices like tablets, phones, laptops, and other internet-connected devices.