![Adrian D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian D.")
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Adrian D.

IT Security Manager

Enterprise (\> 1000 emp.)

8/20/2026

"Reliable, Easy-to-Use Remote Support with Fast Deployment and Strong Cross-Platform Access"

4.5/5

What do you like best about TeamViewer?

TeamViewer offers a reliable, easy-to-use remote access platform that enables secure support for users no matter where they are. It’s quick to deploy, works across multiple operating systems, and lets administrators troubleshoot issues efficiently without needing complex VPN connectivity. We especially appreciate its stability, unattended access options, file transfer functionality, and strong remote support features, which help shorten resolution times and improve overall operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about TeamViewer?

Licensing costs can become expensive as usage scales, especially for larger organizations with multiple support technicians. At times, connection quality may be affected by network conditions, and some advanced administrative and reporting features require extra configuration to set up properly. Although the platform is feature-rich, understanding the licensing options and usage limitations can still be challenging. Review collected by and hosted on G2.com.

What problems is TeamViewer solving and how is that benefiting you?

TeamViewer allows our IT team to deliver secure remote support to users across multiple locations without needing on-site visits. It helps us troubleshoot technical problems, carry out system maintenance, support remote and hybrid workers, and minimize downtime for business-critical systems. As a result, we can resolve incidents more quickly, boost end-user productivity, reduce support costs, and improve operational efficiency across the organization. In particular, the ability to securely access endpoints from anywhere has been extremely valuable for supporting our geographically distributed workforce. Review collected by and hosted on G2.com.

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Response from Ying Qin of TeamViewer

[Editedit](https://www.g2.com/survey_responses/teamviewer-review-13336542/official_response/edit)

Hi Adrian,

Thank you for sharing your experience with TeamViewer. We are delighted to hear that our reliable remote access solution, cross-platform compatibility, and quick deployment are helping your team provide secure support wherever users are located.

It is especially rewarding to know that features such as unattended access, file transfer, and remote troubleshooting contribute to faster resolution times and greater operational efficiency. Feedback like yours highlights the value of delivering dependable remote support for distributed teams.

Thank you for your support and for taking the time to leave a review.

Best,

Ying/TeamViewer

Current UserValidated ReviewerSource: Thank You page

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