
It’s really easy to use, and the catalog is quite broad across most countries. It saves a ton of back-and-forth between our research team and finance when it comes to approving gift cards: they simply transfer a balance, and we handle the rest. Then we just rinse and repeat once the balance hits zero. It’s also very straightforward to see which gift cards you have sent and who they were sent to. There is also an analytics section where you can see which cards were redeemed the most, and in which regions, which is a nice insigt. If you notice that you made a mistake and sent it to the wrong person, it is possible to cancel it before the gift card is redeemed, which can be a saver. Review collected by and hosted on G2.com.
In the order history, you can filter by campaign. However, you can’t filter by campaign in the reward history, even though the reward history is different from the order history because you can actually see recipient details on the dashboard. It feels like a minor inconvenience, but when you’re trying to find a recipient and can’t remember their name, or when you’re trying to create a report, it becomes difficult to check orders or rewards one by one.
I also couldn’t find a way to add a note to a reward for internal purposes. I once used the Internal ID feature (which is meant for something else), but it did the trick in a pinch. While looking at the dashboard filters, I noticed there’s a Sender Note section, but I couldn’t figure out how to add a sender note when sending the gift card. That might be my oversight, but I’d really like to find where that option is.
Another downside is that there aren’t as many reward options in some countries. For example, there’s no option for a big e-commerce site in Turkey. When I reached out to support, they said Germany has the option and that it can be used instead. What support doesn’t seem to account for is that Turkey has high import fees, which makes it very unlikely for a recipient to purchase from Germany. Because of that, we still use another process for Turkish recipients, and I’d love to start using Tremendous for that purpose as well.
Despite these minor UX inconveniences and the catalog gap for Turkey, Tremendous saves me a big headache overall, and I really appreciate it for that. Review collected by and hosted on G2.com.
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