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Best Contact Center Consulting Providers

Jeffrey Lin
JL
Researched and written by Jeffrey Lin
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G2 takes pride in showing unbiased reviews on client satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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63 Listings in Contact Center Consulting Available
Provider Description
Information
This description is provided by the seller.

Amplix is a provider of technology advisory services and software solutions, dedicated to enhancing the decision-making and operational efficiency of IT departments across various industries. By lever

Industries Serviced
No information available
Provider Works With
  • 82% Mid-Market
  • 11% Small-Business
  • 8% Enterprise
Services OfferedInformation
No information available

Service Provider

(14)3.6 out of 5
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Provider Description
Information
This description is provided by the seller.

TTEC is a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands. We design, build, operate, human, amazing, scalable, smarter, conne

  • Overview
    Expand/Collapse Overview
  • Industries Serviced
    No information available
    Provider Works With
    • 57% Mid-Market
    • 29% Small-Business
    • 21% Enterprise
    Services OfferedInformation
    No information available
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TTEC Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Engagement
    1
    Market Expansion
    1
    Sales Growth
    1
    Teamwork
    1
    Cons
    This product has not yet received any negative sentiments.
Industries Serviced
No information available
Provider Works With
  • 57% Mid-Market
  • 29% Small-Business
  • 21% Enterprise
Services OfferedInformation
No information available
TTEC Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Engagement
1
Market Expansion
1
Sales Growth
1
Teamwork
1
Cons
This product has not yet received any negative sentiments.

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Service Provider

(14)4.3 out of 5
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Provider Description
Information
This description is provided by the seller.

Liveops redefines modern customer service through tech-powered, human-led solutions. For 25+ years, we've supported some of the world’s most recognized brands with flexible, scalable, high-touch custo

Industries Serviced
No information available
Provider Works With
  • 50% Enterprise
  • 29% Mid-Market
  • 21% Small-Business
Services OfferedInformation
  • BPO
  • Business Outsourcing
  • Customer Contact Center

Service Provider

(43)4.9 out of 5
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Provider Description
Information
This description is provided by the seller.

Start filling your pipeline now! LevelUp Leads is a B2B Sales Development and Appointment Setting Agency. We act as an extended part of your team to run outbound Email, LinkedIn, Cold Call, or

  • Overview
    Expand/Collapse Overview
  • Industries Serviced
    • Computer Software
    • Information Technology and Services
    Provider Works With
    • 56% Small-Business
    • 30% Mid-Market
    • 7% Enterprise
    Services OfferedInformation
    • Sales Development
    • Sales Outsourcing
    • Appointment Setting
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LevelUp Leads Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Results
    12
    Lead Generation
    11
    Teamwork
    11
    Transparency
    8
    Expertise
    7
    Cons
    Expensive
    3
    Poor Customer Support
    2
    Poor Lead Quality
    2
    Lack of Research
    1
    Limited Control
    1
Industries Serviced
  • Computer Software
  • Information Technology and Services
Provider Works With
  • 56% Small-Business
  • 30% Mid-Market
  • 7% Enterprise
Services OfferedInformation
  • Sales Development
  • Sales Outsourcing
  • Appointment Setting
LevelUp Leads Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Results
12
Lead Generation
11
Teamwork
11
Transparency
8
Expertise
7
Cons
Expensive
3
Poor Customer Support
2
Poor Lead Quality
2
Lack of Research
1
Limited Control
1

Service Provider

(3)3.3 out of 5
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Provider Description
Information
This description is provided by the seller.

Cloud Solution Architects: We bring 38 collective years of working with global clients on projects from performance improvement to cost reduction, risk mitigation to accelerated cloud transformation f

Industries Serviced
No information available
Provider Works With
  • 67% Mid-Market
  • 33% Small-Business
Services OfferedInformation
No information available
Provider Description
Information
This description is provided by the seller.

As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is truly a breadth and depth company with capabilities in contact center, unified communications, CRM,

  • Overview
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  • Industries Serviced
    No information available
    Provider Works With
    • 100% Enterprise
    Services OfferedInformation
    No information available
  • Software Expertise
    Expand/Collapse Software Expertise
Industries Serviced
No information available
Provider Works With
  • 100% Enterprise
Services OfferedInformation
No information available
Provider Description
Information
This description is provided by the seller.

ContactPoint 360 is pioneering the next phase of BPO customer experience and contact center support solutions. We serve some of the most recognizable brands in the world by providing delightful custom

Industries Serviced
No information available
Provider Works With
  • 100% Small-Business
Services OfferedInformation
No information available

Service Provider

(1)5.0 out of 5
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Provider Description
Information
This description is provided by the seller.

CUORE Group is a US-based call center operation, with headquarters in Richmond, Virginia. The CUORE Difference: ★ Customer Service and Retention: we help our clients reinvent their customer engagem

Industries Serviced
No information available
Provider Works With
  • 100% Small-Business
Services OfferedInformation
No information available

Service Provider

(2)4.5 out of 5
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Provider Description
Information
This description is provided by the seller.

Kin + Carta is a global digital transformation consultancy committed to working alongside our clients to build a world that works better for everyone. Our 2,000 consultants, engineers and data scient

  • Overview
    Expand/Collapse Overview
  • Industries Serviced
    No information available
    Provider Works With
    • 100% Mid-Market
    Services OfferedInformation
    No information available
  • Software Expertise
    Expand/Collapse Software Expertise
Industries Serviced
No information available
Provider Works With
  • 100% Mid-Market
Services OfferedInformation
No information available
Provider Description
Information
This description is provided by the seller.

Martal Group https://martal.ca/ is a top lead generation and sales enablement agency servicing B2B companies. We enhance your in-house sales team with on-shore sales executives catering lead generatio

Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Industries Serviced
    • Information Technology and Services
    • Computer Software
    Provider Works With
    • 69% Small-Business
    • 24% Mid-Market
    • 5% Enterprise
    Services OfferedInformation
    • Lead Generation
    • Appointment Setting
    • Sales Outsourcing
  • Software Expertise
    Expand/Collapse Software Expertise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Martal Group Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Professionalism
    7
    Expertise
    5
    Teamwork
    5
    Team Quality
    4
    Transparency
    4
    Cons
    Expensive
    3
    Limited Control
    2
    Limited Features
    2
    Poor Customer Support
    2
    Poor Lead Quality
    2
Industries Serviced
  • Information Technology and Services
  • Computer Software
Provider Works With
  • 69% Small-Business
  • 24% Mid-Market
  • 5% Enterprise
Services OfferedInformation
  • Lead Generation
  • Appointment Setting
  • Sales Outsourcing
Martal Group Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Professionalism
7
Expertise
5
Teamwork
5
Team Quality
4
Transparency
4
Cons
Expensive
3
Limited Control
2
Limited Features
2
Poor Customer Support
2
Poor Lead Quality
2

Service Provider

(3)4.5 out of 5
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Provider Description
Information
This description is provided by the seller.

Powerful sales enablement and revenue operations solutions crafted for success.

Industries Serviced
No information available
Provider Works With
  • 67% Mid-Market
  • 33% Small-Business
Services OfferedInformation
No information available
Provider Description
Information
This description is provided by the seller.

Scoreboard Group helps leaders win with a variety of engagements suited to medium/large businesses, especially contact centers. People, process and technology related solutions to boost performance.

Entry Level Price:Starting at $150.00
  • Overview
    Expand/Collapse Overview
  • Industries Serviced
    No information available
    Provider Works With
    No information available
    Services OfferedInformation
    • AI Consulting
    • CX Consulting
    • Call Center Assessment
  • Software Expertise
    Expand/Collapse Software Expertise
Industries Serviced
No information available
Provider Works With
No information available
Services OfferedInformation
  • AI Consulting
  • CX Consulting
  • Call Center Assessment

Service Provider

(3)4.8 out of 5
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Provider Description
Information
This description is provided by the seller.

We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact c

  • Overview
    Expand/Collapse Overview
  • Industries Serviced
    No information available
    Provider Works With
    • 33% Enterprise
    • 33% Mid-Market
    • 33% Small-Business
    Services OfferedInformation
    • Cloud Contact Center
    • SIP Trunking / Telecom
    • AI for CX
  • Software Expertise
    Expand/Collapse Software Expertise
Industries Serviced
No information available
Provider Works With
  • 33% Enterprise
  • 33% Mid-Market
  • 33% Small-Business
Services OfferedInformation
  • Cloud Contact Center
  • SIP Trunking / Telecom
  • AI for CX

Service Provider

(16)4.7 out of 5
Save to My Lists
Provider Description
Information
This description is provided by the seller.

SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, s

  • Overview
    Expand/Collapse Overview
  • Industries Serviced
    No information available
    Provider Works With
    • 44% Mid-Market
    • 38% Small-Business
    • 25% Enterprise
    Services OfferedInformation
    • Customer Support
    • Technical Support
    • Back Office Services
  • Software Expertise
    Expand/Collapse Software Expertise
Industries Serviced
No information available
Provider Works With
  • 44% Mid-Market
  • 38% Small-Business
  • 25% Enterprise
Services OfferedInformation
  • Customer Support
  • Technical Support
  • Back Office Services
Provider Description
Information
This description is provided by the seller.

Headquartered in London with offices in New York, Dubai, Riyadh, Lahore and Cairo, Abacus is a technology firm with over 3000+ employees serving 1200+ enterprise clients. As a transformation partner t

  • Overview
    Expand/Collapse Overview
  • Industries Serviced
    No information available
    Provider Works With
    No information available
    Services OfferedInformation
    No information available
    We don't have enough data from reviews to share who uses this provider. Leave a review to contribute, or learn more about review generation.
  • Software Expertise
    Expand/Collapse Software Expertise
  • Top Rated Products Matching Abacus Cambridge Partners ExpertiseInformation
Industries Serviced
No information available
Provider Works With
No information available
Services OfferedInformation
No information available
We don't have enough data from reviews to share who uses this provider. Leave a review to contribute, or learn more about review generation.
Top Rated Products Matching Abacus Cambridge Partners ExpertiseInformation