InflowCX Reviews & Provider Details

Nothing else at this time. Review collected by and hosted on G2.com.

They are helping us implement a new phone system (Genesys) and assisting with reporting, startup, email integration and CRM integration. This will help us determine proper staffing, call quality and the overall customer experience for our customers. Review collected by and hosted on G2.com.

InflowCX has a team of knowledgeable people and excellent project management. Their support could be improved, as we've had issues go unsolved. The customer success and implementation teams have been great. Review collected by and hosted on G2.com.

My company's customer service and credit departments have operated with no contact center solution for over 100 years. We did the best we could with the systems we had but as we grew, our lack of technology and organization began to negatively affect our service to our customers. Partnering with InflowCX and Genesys has allowed us to scale our processes and be more consistent in providing great service to our customers. Review collected by and hosted on G2.com.

When I started we were already using Gensys and Inflow, so I don't have much to say about implementation. I have mainly used their support. I am very much appreciate their efforts and knowledge. Review collected by and hosted on G2.com.

They provide our IT support for Genesys. They are invaluable to us in their knowledge and administration skills. Their Support Agents are easy to work with. Review collected by and hosted on G2.com.

InflowCX is a great choice for consultation, service, and project management. I'd recommend them any day. Review collected by and hosted on G2.com.

InflowCX helped us migrate for a soon to be legacy Mitel phone system to the newer RingCentral cloud based system. This gives us a better phone system and a support system to help with further needs and projects. Review collected by and hosted on G2.com.

There’s nothing Genesys can’t do if you have Inflow’s Team by your side. Review collected by and hosted on G2.com.

List of problems is a very long one. We were looking for an all-in-one stop shop with a great tech frame, strict security , that can help us do more with less and that can sustain our growth. They've been supporting us through our transition to Genesys. Working with Inflow team was a pure pleasure. Their patience, incredible support, and dedication made such a huge impact. I'm so happy with what we achieved together, and a lot of that success comes down to their hard work and positive attitudes.I think in years to come, I'll be shouting from the rooftops about how great it was to work with them. It's rare to find such a dedicated and talented group of people. It was like no other experience ever. We had such an amazing team of people helping us not just after the signature to go-live, but in years prior . They’ve been a huge asset and support. Review collected by and hosted on G2.com.

They're a solid partner for a Genesys integration and support. We don't have a massive Genesys footprint but they're good for what we need. Review collected by and hosted on G2.com.

They have helped us make the best use of our Genesys solution - our current CSM is really pro-active and I feel like we get good support and espertise, a lot of which has been part of our overall package - keeping cost down. We are not a heacy user of Genesys but what needs we have are being met. Review collected by and hosted on G2.com.

Based on our experience, we found that Inflow was collaborative, their communication was always on point and very responsive. Review collected by and hosted on G2.com.

We utilized Inflow to assist in the build and migration of our VOIP phone provider. Review collected by and hosted on G2.com.

Ensure your requirements are fully fleshed out before beginning a Genesys project as it is complicated to administer after setup so best have all you need done while you have the Inflow experts. Review collected by and hosted on G2.com.

Assisting with building and updating Gensys pure cloud flows. Review collected by and hosted on G2.com.

As long as you are clear about what you are looking for you will not be disappointed Review collected by and hosted on G2.com.

Inflow is solving issues I have experienced in the past in regards to support. This makes quick fixes that allows my users to have less down time. Review collected by and hosted on G2.com.

From build out to start up, we were under a serious time crunch to transition from our previous carrier. We were happy with the transition and felt supported throughout the process. Review collected by and hosted on G2.com.

Minimal downtime from outages, easy to use system and great customer service. Review collected by and hosted on G2.com.