Scoreboard Group Consulting

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We help contact center leaders win with a variety of engagements suited to medium/large businesses. People, process and technology related solutions to boost performance. Customer and employee transformations for todays leading brands. TYPICAL ENGAGEMENTS: Contact Center Strategy, Omni-Channel Design, Cloud Transformation, CCaaS Purchasing, UCaaS Purchasing, CRM Integration, CX Design, AI/Automation Efficiency, BPO/Outsourcing, Workforce Management Optimization, Operational Assessment, Performance Turnaround, Advanced Contact Analytics, Voice of the Customer, SaaS Innovation, Service Desk Performance, Chatbot Implementation, Executive Advisory & Managed Services.