# TTEC Reviews **Vendor:** TTEC **Category:** [Contact Center Consulting Providers](https://www.g2.com/categories/contact-center-consulting) **Average Rating:** 3.6/5.0 **Total Reviews:** 14 ## About TTEC TTEC is a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands. We design, build, operate, human, amazing, scalable, smarter, connected digital, agile, smart, efficient, automated, optimized, and exceptional customer experiences. Our mission is to accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands. Founded in 1982, the company’s over 50K employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/ ## TTEC Pros & Cons **What users like:** - Users value the **positive company culture** at TTEC, highlighting supportive supervisors and growth opportunities. (1 reviews) - Users value the **supportive company culture** of TTEC, appreciating employee development and growth opportunities. (1 reviews) - Users value the **sales growth opportunities** at TTEC, highlighting a positive culture and supportive work environment. (1 reviews) - Users value the **positive company culture** at TTEC, highlighting employee development and supportive supervisors fostering teamwork. (1 reviews) ## TTEC Reviews ### 1. Convenient WFH Role, but Lacked Organization and Support **Rating:** 1.0/5.0 stars **Reviewed by:** Tyelynne B. | Student Success Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about TTEC?** This was a work-from-home position, so I didn’t need to use my vehicle to commute or worry about planning extra time to arrive early. **What do you dislike about TTEC?** It is not really a good company to work for. It was very disorganized and not very helpful in teaching me how to perform better in my role. **Recommendations to others considering TTEC:** Look for a different WFH experience. **What problems is TTEC solving and how is that benefiting you?** It hasn’t solved any problems for me. The only convenience it provided was WFH so I didn’t have to commute. ### 2. Top company MSP in south africa **Rating:** 5.0/5.0 stars **Reviewed by:** Tharwat A. | IT Asset Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about TTEC?** The company has a highly diverse culture, and the people here are exceptionally friendly, making it a great environment to work in. **What do you dislike about TTEC?** The leadership seems to come predominantly from a specific cultural background. **Recommendations to others considering TTEC:** When signing up, be sure that you have a sealed permanent contract in place. **What problems is TTEC solving and how is that benefiting you?** TTEC offers outsourcing business resources to companies around the world. They handle major accounts for large corporations such as DISH TV and Bookings.com, as well as a diverse range of other clients. ### 3. Positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about TTEC?** Overall a positive company culture, focus on employee development and growth opportunities, supportive supervisors, flexible work arrangements, and the ability to work from home. **What do you dislike about TTEC?** I have no negetive input thus far. Thank you! **What problems is TTEC solving and how is that benefiting you?** TTECH is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world which has provided various opportunities for my profession growth. ### 4. TTEC , A great technology based service provider for customer engagement and service **Rating:** 5.0/5.0 stars **Reviewed by:** Subhadip K. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about TTEC?** Best in TTEC is human centric and collaborative. More engagement is always helpful to set up a new bridge among a ecosystems. TTEC provides best possible way to serve as many as required requests as per flexibility. The business model it use is tremendous helpful for any technology provider. **What do you dislike about TTEC?** There is no such thing to dislike , more often it has good quality of service engineer who helps more calls in all time (24/7) to solve the reported problem. **Recommendations to others considering TTEC:** A small advice please take a note that its so much beneficial and useful , and also very user friendly experience I have for BPO services in TTEC .They support each and every customer in a premium way. The ease of access is more eye catching. **What problems is TTEC solving and how is that benefiting you?** TTEC solved many a problems where a platform of TTEC provides best customer experience along with multiple expectations. It gives immance pleasure to use the service which is best in the market . It has BPO , Outsourcing, insurance, CX portal , Human Resources services , Analytics, and many more department. It specially solves the market dependency of individual products and solved industry competition. ### 5. Solutions for flexible business processing **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas G. | Vendor Management, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about TTEC?** TTEC offers solutions for the externalization of business processes ranging from process outsourcing (PO) to customer service outsourcing, and it has a flexible business model that adapts to the changing needs of its customers. We offer a wide range of business process externalization services, which, when combined with our experience and flexibility in meeting client needs, makes us an appealing option for businesses looking to outsource their business process operations. **What do you dislike about TTEC?** The quality of the service that TTEC may offer may vary depending on the caliber of the workforce and industry competition. The quality of the service that TTEC may offer may vary depending on the caliber of the workforce and industry competition. Depending on the quality of the workforce and industry competition, TTEC's service quality may change. Depending on the quality of the workforce and industry competition, TTEC's service quality may change. **Recommendations to others considering TTEC:** TTEC's service quality may alter based on the caliber of the workforce and industry competition. TTEC's service quality may alter based on the caliber of the workforce and industry competition. Depending on the quality of the workforce and industry competition, TTEC's service quality may change. Depending on the quality of the workforce and industry competition, TTEC's service quality may change. **What problems is TTEC solving and how is that benefiting you?** TTEC is currently assisting us within the company to increase our labor force in accordance with our current business processing needs, allowing us to free up internal resources to address other priorities. The effectiveness and quality of our company's business processes may be improved by TTEC's CSP solutions, which may help to lighten the workload of their internal business process team. The company is helped by TTEC's CSP solutions to innovate its business processes, which may increase market competition. The CSP solutions from TTEC work with the business to meet the regulatory requirements of our industry, which may lower the risk of fines and penalties. ### 6. Excellent service provided by TTEC **Rating:** 5.0/5.0 stars **Reviewed by:** Manikanta R. | Associate Professional Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about TTEC?** The way the TTEC and its employees handle the customer requests and queries with pleasant and peaceful manner by delivering the right way of customer support and the way they try to provide their utmost service to the customer. **What do you dislike about TTEC?** No dislike at all. The customer service provided by TTEC is really amazing and appreciable. Personally there is no dislike or negative outlook about TTEC. **Recommendations to others considering TTEC:** The best service is being provided by TTEC, so I personally suggest TTEC to those people who were looking for customer support. **What problems is TTEC solving and how is that benefiting you?** TTEC provides the voice process and customer service to the client and customer. The over all service provided by them is really awesome and it is highly satisfactory to the customer. ### 7. A sensible BPO Services **Rating:** 3.5/5.0 stars **Reviewed by:** Rajesh D. | Staff Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about TTEC?** It is a 24 /7 service and provide services to the customers. It is growing towards cloud technology as well which clients need the most **What do you dislike about TTEC?** Professionalism is not that great with the customers and not an emergency go to contact as a firm. **Recommendations to others considering TTEC:** TTEC is a good choice to anyone who is looking for BPO services and better consulting services. They act as a bridge and help in building business solutions **What problems is TTEC solving and how is that benefiting you?** It helps us in playing key role in communicating information to the clients, it acts as consulting firm and can reach out to clients for business analytics ### 8. TTEC Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ma. Hazel D. | Event Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2023 **What do you like best about TTEC?** It has numerous clients that you could apply to that would best fit your qualifications.And once one closes they tend to transfer you from another account that would best fit your qualifications. **What do you dislike about TTEC?** Basically I love everything that TTEC has to offer except that they offer lower market value to their employees. **Recommendations to others considering TTEC:** TTEC offers job opportunities to everyone even without BPO experiences, just make sure to be at your best personality, be smart and present yourself at your best. **What problems is TTEC solving and how is that benefiting you?** TTECH is a business service that holds client to be in house and provide outsourcing opporutnities (job opportunities) to the locales where TTEC is currently located. ### 9. TTEC is an excellent resource. **Rating:** 4.0/5.0 stars **Reviewed by:** Arianna C. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about TTEC?** smooth implementation is the best part of TTEC. **What do you dislike about TTEC?** I can think of nothing I dislike off the top of my head. **Recommendations to others considering TTEC:** take advantage of all the resources provided! **What problems is TTEC solving and how is that benefiting you?** TTEC helps solve all my customer experience needs. Their analytics and contact measures makes for an easy flowing experience. ### 10. Good one **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2023 **What do you like best about TTEC?** TTEC provieds best perfomance in the area of BPO, Consulting and other services. TTEC is the only CX partner in the market that delivers both human and digital solutions. **What do you dislike about TTEC?** Nothing to dislike. Everything is perfect to be honest. **What problems is TTEC solving and how is that benefiting you?** The main problem of outsourcing is the high cost demanded by the companies but TTEC was different which only had minimum service cost with high level of efficiency in work delivered. ### 11. Cisco fails **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2022 **What do you like best about TTEC?** They have excellent technical service, and repsond quickly to platform outages that are Cisco based. **What do you dislike about TTEC?** Cisco backbone causes failures that are too numerous to mention. **Recommendations to others considering TTEC:** Used another of their solutions, do not use Cisco technology. **What problems is TTEC solving and how is that benefiting you?** With Cisco as its backbone, there are multiple failures. ### 12. Teletech **Rating:** 0.0/5.0 stars **Reviewed by:** Kris-Ann H. | Customer Service Representative, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2017 **What do you like best about TTEC?** I liked that it offered the opportunity to work at home **What do you dislike about TTEC?** I did not like how it sticks and that you have to keep updating your software to have it functioning. It was not user friendly **Recommendations to others considering TTEC:** They just need to make it user friendly and more convenient to facilitate the easy transition to work from home **What problems is TTEC solving and how is that benefiting you?** None ### 13. Great! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2016 **What do you like best about TTEC?** Teletech has professional and well trained personal. They always are looking to solve any issue you have. They work hard every day to satisfied their costumers. **What do you dislike about TTEC?** right now I don't have a serious dislike. They just do their work as good as the can and always in a proactive way. **Recommendations to others considering TTEC:** I really recommend Teletech. **What problems is TTEC solving and how is that benefiting you?** Resolve some issues with my system. ### 14. HirePoint **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2016 **What do you like best about TTEC?** I like that is company is always hiring for different types of outsourcing positions. They have almost a full grasp and monopoly in this field. It is fairly easy to get hired and they have always provided paid training for each position you get hired for. **What do you dislike about TTEC?** What I dislike is not all software is equipped to handle the business load this company receives. This causes crashes often creating customer dissatifaction. Seems like the corporate could stand to invest in hiring some bigger wig types to iron out some of the kinks to ensure customer satisfaction as well and employee satisfaction. **Recommendations to others considering TTEC:** Be prepared to work hard! **What problems is TTEC solving and how is that benefiting you?** None. Working for this company WAH has helped me alot. When I was unable to work outside of the home due to illness it was a great way for me to be able to still be the sole provider of my household. - [View TTEC pricing details and edition comparison](https://www.g2.com/products/ttec/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+17%3A01%3A45+-0500&secure%5Bsession_id%5D=a1202932-0e6a-4af7-8d27-7a995b24baa3&secure%5Btoken%5D=f40e68f179b375afd286daa76a27f50755b7ddf4c479f1210ac82c1cea3799a7&format=llm_user) ## TTEC Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Capabilities** - B2B Lead Development - Onboarding - Lead Qualifying - Qualified Meetings - Sales Account Management - Virtual Support **Expertise** - Demand Generation - CRM - Analytics Capabilities **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top TTEC Alternatives - [memoryBlue](https://www.g2.com/products/memoryblue/reviews) - 4.6/5.0 (307 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [CIENCE](https://www.g2.com/products/cience/reviews) - 3.7/5.0 (181 reviews)