Liveops Reviews & Provider Details

I appreciate LiveOps’ flexible staffing model and customer support expertise. It helps us adjust support coverage to changing call volumes, handle more inquiries during busy periods, maintain consistent service quality, and reduce pressure on our internal team. I also like that it keeps daily operations organized and works alongside our existing phone system and support process without major changes to our workflow. Review collected by and hosted on G2.com.

I’d like more flexibility in staffing schedules and faster adjustments when call volumes change unexpectedly. I’d also like better, more detailed reporting on agent performance and customer satisfaction so I can monitor service quality and identify service gaps. Review collected by and hosted on G2.com.

Liveops has been a great partner to work with. The team is responsive, collaborative, and easy to work with when we need to make adjustments or plan ahead for upcoming needs. Kim Pena in particular has been fantastic and always goes above and beyond to support us and make sure things run smoothly. Review collected by and hosted on G2.com.

One area for improvement would be daily visibility into delivery and performance. Having a bit more real-time insight into how things are running day to day would make it easier to monitor trends and address issues quickly. Review collected by and hosted on G2.com.

I really appreciate the flexible hours and the competitive pay. Review collected by and hosted on G2.com.

There aren’t many insurance/retirement benefits, but since it’s a part-time role, that’s pretty much what I expected. Review collected by and hosted on G2.com.

Their customer service and relationships with their clients Review collected by and hosted on G2.com.

Not a dislike but I wish onboarding as a customer was a bit faster Review collected by and hosted on G2.com.

LiveOps has a very simple and clean UI. It has just made us worry free as the load of customer support they have handled very efficiently. It's experienced team had effectively managed the communications between the stake holders. They have a robust system to keep privacy secured, basically the 2 factor authentication system is very effective. Review collected by and hosted on G2.com.

Sometimes we find the bugs in the updates. But the developers try hard to make it bug free. Best feature of security system sometimes create problem to handle. Review collected by and hosted on G2.com.

It entirely eliminates the hassle of building a customer support agent team in-house. They provide the experienced virtual contact center to businesses to establish smooth communication between customers and the brand. Review collected by and hosted on G2.com.

A major portion of the LiveOps workforce works from home, and thus continuous availability might be compromised. At the same time, a remote workforce is slightly harder to manage well. Review collected by and hosted on G2.com.

Ease of use and simplicity. The product has a very clean layout Review collected by and hosted on G2.com.

When start to use too much, system will crash and is inefficient Review collected by and hosted on G2.com.

LiveOps helps with assisting with live orders and facilitates communication between stakeholders Review collected by and hosted on G2.com.

The simplicity and ease of access are amongst the best things Review collected by and hosted on G2.com.

1) Easy to find order details.

2) Fewer steps to follow.

3) 2-factor authentication for privacy reasons. Review collected by and hosted on G2.com.

1) Could have been added more features.

2)Security passwords could be easier. Review collected by and hosted on G2.com.

This product delivers what they promise to clients. You can have many records saved securely. we can change orders and update further if required. flexible and easy to use. the upgrade comes faster. Review collected by and hosted on G2.com.

Reloading time is less. we can save records securely and change them if further required. customer problems. The automatic record log and dial are fast and easy. Review collected by and hosted on G2.com.