# Scoreboard Group Consulting Reviews
**Vendor:** Scoreboard Group  
**Category:** [Contact Center Consulting Providers](https://www.g2.com/categories/contact-center-consulting)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Scoreboard Group Consulting
Scoreboard Group helps leaders win with a variety of engagements suited to medium/large businesses, especially contact centers. People, process and technology related solutions to boost performance. We have worked with many of todays most recognizable brands to transform their customer and employee experiences across the globe. How do you know if you're outpacing your rivals on customer experience, if you're not even keeping score? TYPICAL ENGAGEMENTS: Contact Center & AI Strategy, Omni-Channel Design, Cloud Transformation, CCaaS Purchasing, UCaaS Purchasing, CRM Integration, CX Design, AI/Automation Efficiency, BPO/Outsourcing, Workforce Management Optimization, Operational Assessment, Performance Turnaround, Speech Analytics, Voice of the Customer, SaaS Innovation, Service Desk Performance, Chatbot Implementation, Executive Advisory & Managed Services.




## Scoreboard Group Consulting Reviews
  ### 1. Highly Recommend

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh S. | CIO

**Reviewed Date:** January 17, 2023

**What do you like best about Scoreboard Group Consulting?**

A group of experts who are more focused on helping their clients, than finding the next sale or revenue opportunity.  Truly great people!

**What do you dislike about Scoreboard Group Consulting?**

They are swamped, but did their best to get a hold of us quickly to provide insight on our engagement.  They ended up being a good fit.

**What problems is Scoreboard Group Consulting solving and how is that benefiting you?**

They are on the modern end of contact center and CX consulting.   While many are repeating decades old projects, they are pioneering what is coming next.



- [View Scoreboard Group Consulting pricing details and edition comparison](https://www.g2.com/products/scoreboard-group-consulting/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+05%3A15%3A18+-0500&secure%5Bsession_id%5D=e9bd9d9a-da96-4997-afba-833c41b1fd59&secure%5Btoken%5D=880e29ad1fe7c78afd7d46331973bbc31a86f28566b846aca8bdd32b7dd0ad3e&format=llm_user)

## Scoreboard Group Consulting Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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