Scoreboard Group helps leaders win with a variety of engagements suited to medium/large businesses, especially contact centers. People, process and technology related solutions to boost performance. We have worked with many of todays most recognizable brands to transform their customer and employee experiences across the globe. How do you know if you're outpacing your rivals on customer experience, if you're not even keeping score?
TYPICAL ENGAGEMENTS:
Contact Center & AI Strategy, Omni-Channel Design, Cloud Transformation, CCaaS Purchasing, UCaaS Purchasing, CRM Integration, CX Design, AI/Automation Efficiency, BPO/Outsourcing, Workforce Management Optimization, Operational Assessment, Performance Turnaround, Speech Analytics, Voice of the Customer, SaaS Innovation, Service Desk Performance, Chatbot Implementation, Executive Advisory & Managed Services.
Seller
Scoreboard GroupDiscussions
Scoreboard Group Consulting CommunityLanguages Supported
English
Services Offered
AI Consulting, CX Consulting, Call Center Assessment, Technology Advisory, Procurement as a ServiceLocations Serviced
United StatesProvider Description
We help contact center leaders win with a variety of engagements suited to medium/large businesses. People, process and technology related solutions to boost performance. Customer and employee transformations for todays leading brands.
TYPICAL ENGAGEMENTS:
Contact Center Strategy, Omni-Channel Design, Cloud Transformation, CCaaS Purchasing, UCaaS Purchasing, CRM Integration, CX Design, AI/Automation Efficiency, BPO/Outsourcing, Workforce Management Optimization, Operational Assessment, Performance Turnaround, Advanced Contact Analytics, Voice of the Customer, SaaS Innovation, Service Desk Performance, Chatbot Implementation, Executive Advisory & Managed Services.
Overview by
Josh Streets (Executive Advisory)