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Amplix Reviews & Provider Details

Amplix provides technology advisory services, including strategy, consulting, implementation, and managed services, to more than 3,500 clients nationwide, enabling data-driven technology decision-making and optimization. Amplix advisory services encompass strategy, consulting, implementation, and managed services in technology areas that include AI, cloud, infrastructure, security, unified communications, mobility, and business applications. Amplix is headquartered in Norwood, Massachusetts with over 200 employees in more than 20 states and Canada. For more information, visit www.amplix.com.

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Gemspring Capital Management

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Amplix Community

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Brendan Polk

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Amplix Media

You’ll never transform or revolutionize with one-size-fits-all solutions. Our comprehensive expertise in a wide range of technologies and verticals gives you extended capabilities and solutions that are perfectly tailored to your needs.

We’re an advisory firm that can help you navigate the sea of technology change to transform, optimize, and modernize your technology ecosystem.

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Justin M.

Mid-Market (51-1000 emp.)

9/10/2024

"Director of Customer Experience"

5/5

What do you like best about Amplix?

They a very responsive and helpful. This is important for us as implementing a new phone system can be time consuming and we need help / answers as soon as possible. They are also very willing to jump on a call or setup a meeting to talk through anything that we need assistance on; also key to staying on track and continuing to move forward with implementation. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

I haven't had any dislikes to this point. If I can offer a little feedback, sometimes it is easier to have Inflow build out the reports, metrics and schedules that will get us up and running sooner as apposed to us stumbling through attempting the setup ourselves. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

Nothing else at this time. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

They are helping us implement a new phone system (Genesys) and assisting with reporting, startup, email integration and CRM integration. This will help us determine proper staffing, call quality and the overall customer experience for our customers. Review collected by and hosted on G2.com.

Amy M.

Information Technology Business Analyst

Mid-Market (51-1000 emp.)

9/9/2024

"InflowCX has helped us become more consistent and effective in our service to our customers."

3.5/5

What do you like best about Amplix?

Our implementation project with InflowCX was well organized and timely. We have a customer success manager who regularly touches base. He is always on top of our requests and needs. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

I've been disappointed with how often our support requests are escalated to Genesys. It seems to take a lot of time for things to be resolved. We added an external tag feature in May, but it is still not working properly for all users who aren't administrators. The back and forth between us, InflowCX, and Genesys is a bit ridiculous. It still isn't solved.

I'm also frustrated with the inability to export contacts. While I know that the issue is more directly with Genesys, we need InflowCX's help in coming up with a solution. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

InflowCX has a team of knowledgeable people and excellent project management. Their support could be improved, as we've had issues go unsolved. The customer success and implementation teams have been great. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

My company's customer service and credit departments have operated with no contact center solution for over 100 years. We did the best we could with the systems we had but as we grew, our lack of technology and organization began to negatively affect our service to our customers. Partnering with InflowCX and Genesys has allowed us to scale our processes and be more consistent in providing great service to our customers. Review collected by and hosted on G2.com.

Chris V.

IT Manager

Small-Business (50 or fewer emp.)

10/9/2024

"Solid and knowledgeable support"

4/5

What do you like best about Amplix?

Their Support is top notch always reachable and very knowledgeable.

They have helped us clean up our initial setup in order to allow Genesys functions to work as intended. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

We have a one off solution and that seems to have only only support person knowledgeable in it. The bummer part is that that solution is our weak link in our tech stack. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

When I started we were already using Gensys and Inflow, so I don't have much to say about implementation. I have mainly used their support. I am very much appreciate their efforts and knowledge. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

They provide our IT support for Genesys. They are invaluable to us in their knowledge and administration skills. Their Support Agents are easy to work with. Review collected by and hosted on G2.com.

Daniel B.

Mid-Market (51-1000 emp.)

9/13/2024

"RingCentral Migration Project Management"

4.5/5

What do you like best about Amplix?

InflowCX is full of helpful, knowledgable, and kind workers and staff that know how to prioritize the customer and their needs. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

I haven't found one yet, and hope I never do. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

InflowCX is a great choice for consultation, service, and project management. I'd recommend them any day. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

InflowCX helped us migrate for a soon to be legacy Mitel phone system to the newer RingCentral cloud based system. This gives us a better phone system and a support system to help with further needs and projects. Review collected by and hosted on G2.com.

Lorena L.

Director of Customer Service

Mid-Market (51-1000 emp.)

5/1/2024

"Incredible team and experts in the field"

5/5

What do you like best about Amplix?

What I liked the most is the support and the tech knowledge they posses. They’ve been available day and night, flexible, super creative with workarounds and and on top of it, they trained us on everything under the sun . Review collected by and hosted on G2.com.

What do you dislike about Amplix?

There's nothing I disliked about working with Inflow. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

There’s nothing Genesys can’t do if you have Inflow’s Team by your side. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

List of problems is a very long one. We were looking for an all-in-one stop shop with a great tech frame, strict security , that can help us do more with less and that can sustain our growth. They've been supporting us through our transition to Genesys. Working with Inflow team was a pure pleasure. Their patience, incredible support, and dedication made such a huge impact. I'm so happy with what we achieved together, and a lot of that success comes down to their hard work and positive attitudes.I think in years to come, I'll be shouting from the rooftops about how great it was to work with them. It's rare to find such a dedicated and talented group of people. It was like no other experience ever. We had such an amazing team of people helping us not just after the signature to go-live, but in years prior . They’ve been a huge asset and support. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/10/2024

"Good support but people dependent"

3.5/5

What do you like best about Amplix?

Really proactive and good quality tech people Review collected by and hosted on G2.com.

What do you dislike about Amplix?

For a period we didn't really hear from them and we didn't really get a view of what they offered. Since our new CSM came on board that's definitely improved. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

They're a solid partner for a Genesys integration and support. We don't have a massive Genesys footprint but they're good for what we need. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

They have helped us make the best use of our Genesys solution - our current CSM is really pro-active and I feel like we get good support and espertise, a lot of which has been part of our overall package - keeping cost down. We are not a heacy user of Genesys but what needs we have are being met. Review collected by and hosted on G2.com.

Josh L.

Mid-Market (51-1000 emp.)

9/10/2024

"An integrated collaborative partner"

5/5

What do you like best about Amplix?

During our project, our Inflow PM was very organized, utilizing a workbook that covered all of needs. This included all aspects from implementation, to testing, issue follow-up and training. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Based on our use case, we did not experience any dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

Based on our experience, we found that Inflow was collaborative, their communication was always on point and very responsive. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

We utilized Inflow to assist in the build and migration of our VOIP phone provider. Review collected by and hosted on G2.com.

Tom P.

Mid-Market (51-1000 emp.)

9/9/2024

"Great customer service and responsive support"

4/5

What do you like best about Amplix?

Customer success manager is proactive and highly responsive.

Support portal is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Some queries need to be directed to Genesys directly which can delay support on occasion Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

Ensure your requirements are fully fleshed out before beginning a Genesys project as it is complicated to administer after setup so best have all you need done while you have the Inflow experts. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

Assisting with building and updating Gensys pure cloud flows. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

9/10/2024

"Good support"

5/5

What do you like best about Amplix?

Inflow has always had great response times when calling for support or emailing about inquiries about Voip systems. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

I have not had any issues when it comes to inflow. I use them for support and inquiries for new voip systems and have not been let down. Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

As long as you are clear about what you are looking for you will not be disappointed Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

Inflow is solving issues I have experienced in the past in regards to support. This makes quick fixes that allows my users to have less down time. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

9/19/2024

"Great partnership"

5/5

What do you like best about Amplix?

The most helpful resource is our Inflow CX support team who are very responsive. They are patiently assist in over the phone guidance so we can own the 'how to' moving forward. Review collected by and hosted on G2.com.

What do you dislike about Amplix?

Nothing at the moment. All is going great! Review collected by and hosted on G2.com.

Recommendations to others considering Amplix:

From build out to start up, we were under a serious time crunch to transition from our previous carrier. We were happy with the transition and felt supported throughout the process. Review collected by and hosted on G2.com.

What problems is Amplix solving and how is that benefiting you?

Minimal downtime from outages, easy to use system and great customer service. Review collected by and hosted on G2.com.