# Avtex Implementation Services Reviews
**Vendor:** Avtex  
**Category:** [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Avtex Implementation Services
As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is truly a breadth and depth company with capabilities in contact center, unified communications, CRM, portals and collaboration, notification, infrastructure solutions and application development.




## Avtex Implementation Services Reviews
  ### 1. Mid Implementation Stage

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** February 04, 2022

**Describe the project or task Avtex Implementation Services helped with:**

Deployment of Genesys Cloud with-in our Contact Center program (for the component I am experiencing).

**What do you like best about Avtex Implementation Services?**

Avtex has much more skills and experience with both Genesys and the new Genesys Cloud than our team, as we are a small team. It's critical for planning, execution and follow-up to have that broad and deep skill set available, when needed.

**What do you dislike about Avtex Implementation Services?**

Sometimes, Avtex team may not be aware of why Genesys did not include a functionality that is included in Prem or, that is commonly used in other similar platforms. knowing the 'why' is important. Yes, the requested functional can get added to a 'wish list', but that list may never get completed, or the functionality we discussed, may easily get altered.

**What problems is Avtex Implementation Services solving and how is that benefiting you?**

Upgrading from Prem to Cloud, so the list is long. We expect more functionality and it's easier to use. And we look forward to engaging in the user groups to learn more about functionality we may not even be aware of to improve employee experience, customer experience and process optimization.


## Avtex Implementation Services Discussions
  - [What is Avtex Implementation Services used for?](https://www.g2.com/discussions/avtex-implementation-services-what-is-avtex-implementation-services-used-for)
  - [What is Avtex Implementation Services used for?](https://www.g2.com/discussions/what-is-avtex-implementation-services-used-for)

- [View Avtex Implementation Services pricing details and edition comparison](https://www.g2.com/products/avtex-implementation-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-16+07%3A59%3A23+-0500&secure%5Bsession_id%5D=d37205a3-4ec6-4ecc-b7da-7d04b5f44404&secure%5Btoken%5D=efec40d238c39df99dff8e77ad1eb9dce56dcfc1567282f8570cfdaf8aff9d0a&format=llm_user)

## Avtex Implementation Services Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Support**
- Go Live Support
- Documentation
- Training 
- Metrics
- Admin Services

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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