PCIPal Reviews & Product Details

The PCIpal architecture and design allow customers and agents to communicate directly (while using DTMF payments) so that there's no need to transfer to a separate secure IVR temporarily to complete secure payments. This is a boon, as customers generally hate the concept of being transferred. Review collected by and hosted on G2.com.

The administrative portal feels a bit clunky. Access to logging is restricted for compliance purposes. Still, it seems that a lot more should be visible to administrators, like showing records of secured connections/failed attempts or something similar. Troubleshooting issues requires jumping into our edge gateway almost immediately. Review collected by and hosted on G2.com.

The upsides of using pcipal, it can be very efficient and fast when taking a card payment. Also secures the line, which helps customers feel that their details are being protected. Review collected by and hosted on G2.com.

The Downside of using PciPal is that it's very hit-or-miss. One day it works completely fine, no problem, next thing, it won't even let you log in. You have to reset your passwords very often, which can be frustrating. Review collected by and hosted on G2.com.

Being able to help guests/customers check out for their purchases in a secure, quick, and easy way. Guests are able to understand the tech as well and find it easy to navigate with my instructions. Review collected by and hosted on G2.com.

Occasional tech issues to arise like with most programs - I've gotten my locked out of my account for unknown reasons. Easy enough to have customer service assist in getting it unlocked. Review collected by and hosted on G2.com.

PCI Pal is a great value added technology solution that integrates seamlessly into the Contact Centre environment. The platform and technology is state of the art and can be deployed easily from the Cloud. It allows customers of all size and scale to become PCI DSS compliant and safeguard consumers from fraudulent and nefarious activity and data breach. Review collected by and hosted on G2.com.

Little to dislike about the business. They are scaling into the market in a sustainable way and nailing the Channel GTM strategy. Review collected by and hosted on G2.com.

We require a solution where the processing of cardholder data via the phone could be completely removed from the scope. PCI Pal is a primary component in our PCI DSS compliance, we no longer have any issues from storing, processing, or transmitting cardholder data. Great product and amazing support. Review collected by and hosted on G2.com.

No issues at the moment, all working as expected. Review collected by and hosted on G2.com.

Processing manual refunds has always been helpful for our customers. It accepts most currencies. Review collected by and hosted on G2.com.

I would prefer if PCI had prefix country codes instead of us searching via Google. Review collected by and hosted on G2.com.

This is a fantastic and intuitive tool for taking payments over the phone. Our agents find it easy to use directly from within our OMS and phone system. Review collected by and hosted on G2.com.

It's a complicated implementation due to the number of integrations, but worth it! Review collected by and hosted on G2.com.

PCI Pal support team (and in particular Jenny Reveley) were always providing updates, so I always knew where the project was up to and never needed to chase Review collected by and hosted on G2.com.

There wasnt always a support ticket provided for queries or an online system to check progress ourselves. Fortunately, the service was 'second to none at keeping us updated so it wasnt too big a deal Review collected by and hosted on G2.com.

Expert knowledge from the staff to ensure our customers are remaining compliant.

Innovating with different options for payment rather than just phone. Review collected by and hosted on G2.com.

We had a couple of challenges when making multiple transactions within 1 phone call which we needed need custom work. Review collected by and hosted on G2.com.

Very simple but comprehensive PCI DSS compliant payment solution. It is an excellent option for both on-call and digital payment options. It's a straightforward solution and takes the entire contact centre out of scope for compliance considerations. Review collected by and hosted on G2.com.

Not always approved for all payment gateways. This hasn't been a show-stopper in the past, as they always seem to have a way forward, so not a real problem. Review collected by and hosted on G2.com.