# PCIPal Reviews **Vendor:** PCIPal **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.7/5.0 **Total Reviews:** 22 ## About PCIPal We provide organizations globally with secure cloud payment and data protection solutions for any business communications environment including voice, chat, social, email, and contact center. Protect your data, safeguard your reputation and build consumer trust. ## PCIPal Reviews ### 1. A straightforward PCI Compliance integration to allow agents to coach customers during payments **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron L. | Telecommunications Specialist III, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** The PCIpal architecture and design allow customers and agents to communicate directly (while using DTMF payments) so that there's no need to transfer to a separate secure IVR temporarily to complete secure payments. This is a boon, as customers generally hate the concept of being transferred. **What do you dislike about PCIPal?** The administrative portal feels a bit clunky. Access to logging is restricted for compliance purposes. Still, it seems that a lot more should be visible to administrators, like showing records of secured connections/failed attempts or something similar. Troubleshooting issues requires jumping into our edge gateway almost immediately. **What problems is PCIPal solving and how is that benefiting you?** Migrating from hodge-podge payment solutions to PCIpal has streamlined our auditing process as well as unified our payment process over the phone across our organization. ### 2. On and Off. **Rating:** 2.5/5.0 stars **Reviewed by:** Chloe J. | Debt management officer, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** The upsides of using pcipal, it can be very efficient and fast when taking a card payment. Also secures the line, which helps customers feel that their details are being protected. **What do you dislike about PCIPal?** The Downside of using PciPal is that it's very hit-or-miss. One day it works completely fine, no problem, next thing, it won't even let you log in. You have to reset your passwords very often, which can be frustrating. **What problems is PCIPal solving and how is that benefiting you?** It helps us take card payments fast and securely. Does the work for us and keeps customers' private details safe, which also helps benefit us as the customers have a sense of trust for us as a department. ### 3. Easy-to-use Product **Rating:** 4.5/5.0 stars **Reviewed by:** Jenna P. | Digital Sales, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** Being able to help guests/customers check out for their purchases in a secure, quick, and easy way. Guests are able to understand the tech as well and find it easy to navigate with my instructions. **What do you dislike about PCIPal?** Occasional tech issues to arise like with most programs - I've gotten my locked out of my account for unknown reasons. Easy enough to have customer service assist in getting it unlocked. **What problems is PCIPal solving and how is that benefiting you?** Keeping customer payment information secure, as well as easy. Can't stress the "easy" part enough. Using PCI Pal is a way smoother process than before we started working with it. ### 4. Great company culture and ethos **Rating:** 5.0/5.0 stars **Reviewed by:** Phil J. | Senior Channel Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** PCI Pal is a great value added technology solution that integrates seamlessly into the Contact Centre environment. The platform and technology is state of the art and can be deployed easily from the Cloud. It allows customers of all size and scale to become PCI DSS compliant and safeguard consumers from fraudulent and nefarious activity and data breach. **What do you dislike about PCIPal?** Little to dislike about the business. They are scaling into the market in a sustainable way and nailing the Channel GTM strategy. **What problems is PCIPal solving and how is that benefiting you?** PCI Pal help circumvent the tricky topic of compliance and data security. Through DTMF capture technology they can completely take a customer out of scope and de-risk their network environment and agents. ### 5. Good PCI DSS compliant MOTO Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Phil B. | Global eCommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** We require a solution where the processing of cardholder data via the phone could be completely removed from the scope. PCI Pal is a primary component in our PCI DSS compliance, we no longer have any issues from storing, processing, or transmitting cardholder data. Great product and amazing support. **What do you dislike about PCIPal?** No issues at the moment, all working as expected. **What problems is PCIPal solving and how is that benefiting you?** Removes MOTO customer card information from PCI DSS compliance ### 6. PCI has been amazing service and helps us resolve most of the customer queries efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Aamir J. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** Processing manual refunds has always been helpful for our customers. It accepts most currencies. **What do you dislike about PCIPal?** I would prefer if PCI had prefix country codes instead of us searching via Google. **What problems is PCIPal solving and how is that benefiting you?** Refunds. We have some escalations where we are unable to process refunds via our portal for transactions over 6 months old. PCI helps us resolve this. ### 7. Great technology **Rating:** 5.0/5.0 stars **Reviewed by:** Mark D. | General Manager, Business Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** This is a fantastic and intuitive tool for taking payments over the phone. Our agents find it easy to use directly from within our OMS and phone system. **What do you dislike about PCIPal?** It's a complicated implementation due to the number of integrations, but worth it! **What problems is PCIPal solving and how is that benefiting you?** Makes PCI compliance for MOTO payments super easy and risk free. ### 8. First Class staff and service **Rating:** 5.0/5.0 stars **Reviewed by:** Darren B. | Head of Arrears Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about PCIPal?** PCI Pal support team (and in particular Jenny Reveley) were always providing updates, so I always knew where the project was up to and never needed to chase **What do you dislike about PCIPal?** There wasnt always a support ticket provided for queries or an online system to check progress ourselves. Fortunately, the service was 'second to none at keeping us updated so it wasnt too big a deal **What problems is PCIPal solving and how is that benefiting you?** PCI Pal sorted the SIP connection, so we could make Outbound connections that auto diverted to allow us to take card payments on an outbound line without having to ring PCI Pal first ### 9. A valued partner for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Martin H. | Head of New Business Sales, UK/I, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2022 **What do you like best about PCIPal?** Expert knowledge from the staff to ensure our customers are remaining compliant. Innovating with different options for payment rather than just phone. **What do you dislike about PCIPal?** We had a couple of challenges when making multiple transactions within 1 phone call which we needed need custom work. **What problems is PCIPal solving and how is that benefiting you?** They are adapting well to multi-channel nature of communications - voice will remain key but offering additional options is important ### 10. Excellent easy to use payment solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about PCIPal?** Very simple but comprehensive PCI DSS compliant payment solution. It is an excellent option for both on-call and digital payment options. It's a straightforward solution and takes the entire contact centre out of scope for compliance considerations. **What do you dislike about PCIPal?** Not always approved for all payment gateways. This hasn't been a show-stopper in the past, as they always seem to have a way forward, so not a real problem. **What problems is PCIPal solving and how is that benefiting you?** Taking away all compliant issues around payments in the contact centre space. Safely allows payments to be accepted without exposing any of the payment details. ### 11. PCI DSS Compliance Made Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Security Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about PCIPal?** PCI Pal is a primary component in our PCI DSS compliance. As a former QSA, I never had a scenario where the processing of cardholder data via the phone was able to be completely removed from the scope of any of my clients. With PCI Pal in place, we've been able to completely bypass our production and database environments from storing, processing, or transmitting cardholder data. Amazing product and amazing support. **What do you dislike about PCIPal?** I don't have any issues at this time. We've been operating for almost 1yr now with no downtime concerns nor any backend coding problems. **What problems is PCIPal solving and how is that benefiting you?** PCI Pal completely removes cardholder data from our environment. ### 12. Excellent integrator experience **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Senior Backend Magento2 Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about PCIPal?** The responsivity of the developers from PCIPal is exceptional. **What do you dislike about PCIPal?** Missing option to programmatically describe webhook url for every payment (mostly test/sandbox environment) **What problems is PCIPal solving and how is that benefiting you?** Having only one integration not just allow customer service to accept phone orders, but PCIPal can handle the integration to the different payment providers as well ### 13. Great experience working with PCI Pal **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte O. | Infrastructure Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** Big thank you to Luke Saunders who has helped us implement PCI Pal in a short time frame, always quick to respond and helpful when doing so! **What do you dislike about PCIPal?** I don't think there's an aspect I dislike as yet! **What problems is PCIPal solving and how is that benefiting you?** Supporting us to complete customer payments via dynamics CRM and Solgari. ### 14. Very effective and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew N. | Project manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about PCIPal?** The system is very simple to use and enables us to stay GDPR compliant. Logging in is super easy **What do you dislike about PCIPal?** if there is an error it won't give you a user friendly warning of what the error is. You are expected to use the long code and work out the issue. **What problems is PCIPal solving and how is that benefiting you?** Ensuring that we stay GDPR compliant ### 15. PCI compliance made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** It's simplicity - knowing that your card payments are secure and PCI DSS compliant **What do you dislike about PCIPal?** It adds extra overhead into your current telephony, with little visibility of the mechanisms **What problems is PCIPal solving and how is that benefiting you?** We no longer need to use bolt-ons and fudges to our infrastructure to pause call recording ### 16. Good product, Even Better Partners and Collaborators! **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag R. | Technical Analyst, IVR Application, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about PCIPal?** This has been a great partnership with PCI Pal. The team at PCI Pal is really easy to work with. Good knowledge of their product and willingness to be flexible to satisfy the needs of the customer is commendable. You usually find someone within very reasonable time when reaching out for a Production issue. **What do you dislike about PCIPal?** I would be happy to report this is Not Applicable. The partnership has been great thus far. **What problems is PCIPal solving and how is that benefiting you?** PCI Pal is helping us adhere to PCI Compliance standard in the IVR application and contact center payment processing. ### 17. Quick, easy, secure and efficient solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle H. | Customer Services Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** How quick and easy it was to train our staff in the use of the system! **What do you dislike about PCIPal?** Some issues around DMTF that are currently being investigated ! **What problems is PCIPal solving and how is that benefiting you?** It is a secure system that helps us keep or customers safe ### 18. It’s very easy to use, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about PCIPal?** It's safer to user and guest understands it better, it's also easier to use, very transparent as what's happening **What do you dislike about PCIPal?** Sometimes it takes long to log in and it can disable your account in 3 tries **What problems is PCIPal solving and how is that benefiting you?** Solving the problem of being 100 times more secure in taking payments and it's easier too ### 19. Payment compliance helped our business move towards the future **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** Being within legality and payment compliance, being able to see customers typing in the interface **What do you dislike about PCIPal?** Sometimes it's glitchy when syncing with our other CRM system **What problems is PCIPal solving and how is that benefiting you?** payment compliance - allowing our team to move into the future of accepting payment over video calls. ### 20. Contact Centre Telephone Payment Service **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey M. | Project Manager **Reviewed Date:** August 23, 2022 **What do you like best about PCIPal?** PCIPal have always been very professional and willing to help resolve any queries/issues. Great supplier. **What do you dislike about PCIPal?** Not applicable. I have no issues with these suppliers. **What problems is PCIPal solving and how is that benefiting you?** PCIPal are currently offering an accessibility to our Telephone Payment Service. This will enhance the customer experience. ### 21. Pci Pal Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 06, 2022 **What do you like best about PCIPal?** The seemless display of session and documentation **What do you dislike about PCIPal?** The lack of insightful documentation for a display of a session regarding examples. **What problems is PCIPal solving and how is that benefiting you?** Faciliates customer request ### 22. PCI Pal Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Darren F. | Solutions Architect **Reviewed Date:** August 23, 2022 **What do you like best about PCIPal?** It has a good interface and works well with our 8x8 solution **What do you dislike about PCIPal?** The Admin Interface is a bit cumbersome somwtimes **What problems is PCIPal solving and how is that benefiting you?** PCI Compliance - [View PCIPal pricing details and edition comparison](https://www.g2.com/products/pcipal/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A30%3A32+-0500&secure%5Bsession_id%5D=fe15acbd-aa1c-4867-b448-2b48cd8fcec9&secure%5Btoken%5D=45a2d9d51959f50fa2e9ba21455593fa3fa91393fbed57732da9d7cc886f8eaf&format=llm_user) ## PCIPal Features **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform - Contact Center Payments** - Integration - Alerts - Interactive Voice Recognition - Reporting & Analytics **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Payment Processing - Contact Center Payments** - Privacy - Omni-Channel - Multi-Currency - Payments ## Top PCIPal Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,930 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews)