# HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 638 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users highlight the **versatile marketing tools** in HighLevel, providing a cost-effective all-in-one solution for businesses. (156 reviews) - Users value the **all-in-one functionality** of HighLevel, streamlining marketing and client management efficiently. (140 reviews) - Users appreciate the **great customer support** of HighLevel, enhancing their overall experience with effective assistance. (139 reviews) - Users value the **wealth of integrated marketing features** in HighLevel, appreciating its cost-effectiveness and ongoing innovation. (127 reviews) - Users value the **intuitive automation capabilities** of HighLevel, appreciating its seamless integration and user-friendly design. (124 reviews) - Ease of Use (111 reviews) - Automation Features (104 reviews) - Business Growth (98 reviews) - Centralized Management (95 reviews) - Integrations (89 reviews) **What users dislike:** - Users find the **learning curve steep** , requiring substantial effort to master HighLevel amidst ongoing updates. (141 reviews) - Users note the **missing features** in HighLevel, highlighting the need for improved streaming and payment functionalities. (91 reviews) - Users find the **steep learning curve** of HighLevel challenging, requiring consistent effort to master its functionalities. (90 reviews) - Users find the **interface not intuitive** , leading to a steep learning curve and challenges in navigating features. (56 reviews) - Users report experiencing **poor customer support** , leading to frustration and unresolved technical issues impacting their business. (53 reviews) - Difficult Learning (48 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (35 reviews) ## HighLevel Reviews ### 1. Its been and still is a great experience. I have learnt a lot and challenged myself to push outside **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** May 21, 2025 **What do you like best about HighLevel?** The fact you can have all your active artifacts in one place and move between projects **What do you dislike about HighLevel?** Its not a dislike, theres just so much to learn and sometime you cant articulate your challenges. Someone should know where people are trying to go. That confidence Framework is needed. GHL sounds like its mainly for people that know what they are doing. Someone that doesnt would hide 90% of the time and say they are not ready mainly because their confidence is off. Make a bit size class room would make a difference. **What problems is HighLevel solving and how is that benefiting you?** They are helping me bring visions into focus. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your experience — we’re thrilled to hear that HighLevel has helped you bring your vision into focus and that having all your tools in one place has created a more seamless workflow. That’s exactly the kind of empowerment we aim to provide. We also deeply appreciate your thoughtful feedback about the learning curve. You're absolutely right — confidence plays a major role when diving into a platform with this much flexibility and power. Your suggestion around a “bite-sized classroom” and confidence framework is insightful, and it's a direction we’re actively exploring. Everyone should feel supported, whether they’re just starting out or scaling a mature business. Thank you again for challenging yourself and for being part of the HighLevel community. We're here to support you every step of the way — and your feedback helps shape a better experience for all. ### 2. love it, my clients love it. Makes the process easy & I rarely need any external apps to fulfill **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** August 15, 2025 **What do you like best about HighLevel?** Swiss army knife for everything. Can keep my clients all inside the platform **What do you dislike about HighLevel?** The A.i. agents aren't as clean as others yet, but still get the job done well, can't complain tbh **What problems is HighLevel solving and how is that benefiting you?** all one one fulfillment. I use to use a high stack for clients now I can pretty much do it all on here. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that HighLevel feels like a “Swiss army knife” for your business and that it’s helping you simplify fulfillment for your clients. It’s especially great to know your clients love it too—that’s the ultimate win for us! We appreciate your honest feedback about the AI agents. While they’re already helping get the job done, we know there’s room for improvement, and our team is actively working on making them even more powerful and seamless. Thanks again for sharing your experience and for trusting HighLevel to support you and your clients—we’re excited to keep innovating and growing alongside you! — The HighLevel Team ### 3. The best overall tool for managing a small to medium-sized business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** March 14, 2025 **What do you like best about HighLevel?** It combines everything you need to manage your business into one comprehensive package that replaces all the different technological tools you need to manage your business into one integrated place. **What do you dislike about HighLevel?** Probably the biggest challenge with HighLevel is that it has so many things that it can do that it can be a bit overwhelming to setup in the beginning. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves the integration problem of working with a number of different tools that have to be somehow integrated together to be a cohesive solution. For example, for my business it handles my customer and prospect relationship management, my billing, my phone system, my email marketing, my social media marketing, my scheduling, and automating tasks relative to all those in one place. And I am not using all it's features! **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that the best overall tool for managing a small to medium-sized business.. We’re committed to continuously improving your experience with HighLevel! ### 4. Amazing platform always evolving. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** September 02, 2025 **What do you like best about HighLevel?** It's easy to use, well-structured, solid, and complete. **What do you dislike about HighLevel?** The documentation is excellent, but the platform is always bringing new features, and I would love to see more completed video tutorials. **What problems is HighLevel solving and how is that benefiting you?** It's helping to get more leads for dental practices. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re delighted to hear that you find HighLevel easy to use, well-structured, and reliable — and that it’s helping you generate more leads for your dental clients. That’s exactly the kind of success we love to see! We also appreciate your feedback about video tutorials. You’re absolutely right — as the platform continues to grow, we’re actively working on expanding and updating our video resources to keep pace with new features. Thanks again for being part of the HighLevel community and for sharing how you’re using the platform to make a real impact! — The GoHighLevel Team ### 5. The Ideal Agency Hub Software Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** March 18, 2025 **What do you like best about HighLevel?** Extensive capabilities, links to many other applications, can be customised to client requirements, continually developing, many tools in one package. **What do you dislike about HighLevel?** Sometimes, tutorials lag behind updates or new feature releases. Many hidden charges on actions, premium actions, messages, automation—and a recent development to start charging for additional functionality, where we bought the application as an expanding, ever-developing platform, the R & D for which we are already paying in our monthly subscriptions. Don't make the same error as Groove.cm / Groove.ai who betrayed those that bought in to one concept as "founding members" only to get asked to pay again for a change in their direction, which was funded by the payments founders had already paid! **What problems is HighLevel solving and how is that benefiting you?** Multiple client solutions contained within one application **Official Response from Jonathan Evans:** > Thank you for your feedback! 🚀 We're thrilled to hear that HighLevel has been a game-changer for you and that you're enjoying the powerful automation, CRM, and reputation management features. We’re always working to enhance the platform, so if you ever run into an issue where something isn’t working as expected, please don’t hesitate to reach out to our support team—we’re here to help! Your success is our priority. 💪😊 ### 6. Very happy with GHL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 21, 2025 **What do you like best about HighLevel?** So many areas of our business have been impacted. Website, email, automations, CRM, phone answering, missed calls and more. **What do you dislike about HighLevel?** I did find that the amount of things available while one of my favorites now was admittedly frustrating to begin with. But I was able to hire help with setup which is very available and that has jump started my progress. **What problems is HighLevel solving and how is that benefiting you?** Customer follow up has always been a weak spot for me. The automations all in one product have given me a consistent flow for communicating with new leads. And I find that I can customize the flow when I find areas that are not performing. **Official Response from Jonathan Evans:** > Thank you so much for the thoughtful review! We're thrilled to hear that HighLevel is making a positive impact across so many areas of your business — from website and CRM to phone and automation. We know the platform can feel like a lot at first, so we're glad you found the right support to help you get up and running. If there's ever anything we can do to support your continued growth, we're here for you! 🚀 ### 7. Best application for marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh S. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about HighLevel?** I liked the most automated workflows, it is effortless to use and convenient for marketing. We can easily connect with other platforms by using inbound triggers and webhooks. When we are stuck somewhere, we can reach out to customer support, they are very good at taking care of your all issues. we can easily create templates and automate workflows, It is very easy to implement anything. I am a frequent use of Go Highlevel and I fully recommend it to others. **What do you dislike about HighLevel?** In highlevel, there are so many important actions that are premium. It is the only thing which I don't like **What problems is HighLevel solving and how is that benefiting you?** First of all, in higlevel we can manage all the client very easily and for marketing we can automate the workflows. Highlevel is time saver when we need reports and other things. **Official Response from Chase Buckner:** > Thanks for the review Sourabh! Glad to hear you're loving the Workflow Builder! We're rolling out a new Premium Triggers & Actions bundle subscription that will drastically lower the cost of those premium items - stay tuned! ### 8. Awesome product, bundled package **Rating:** 5.0/5.0 stars **Reviewed by:** Nehal G. | Customer Success Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about HighLevel?** The simple and the robust software and the best part is workflow to automate the flow i.e customer enggagement **What do you dislike about HighLevel?** Nothing the software itself capable to execute the process. **What problems is HighLevel solving and how is that benefiting you?** Easy to use and automate your customer response also well handled the customer well in terms of AI **Official Response from Jonathan Evans:** > Thank you for sharing your feedback on G2! We’re thrilled to hear that you find HighLevel both simple and robust, and that our workflows are helping you automate customer engagement effectively. It’s especially rewarding to know that our AI features are making it easier to respond to and manage your customers. We also appreciate your confidence in the platform’s capabilities—it means a lot to our team. We’ll continue innovating so you can keep delivering exceptional results for your business. Thanks for being part of the HighLevel community! — The HighLevel Team ### 9. Very good, wish it could host live stream also **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine **Reviewed Date:** March 29, 2025 **What do you like best about HighLevel?** Easy to create automations and websites, courses and communities, needs to add a way to host live stream events on page and use the software to gather important information from attendees. **What do you dislike about HighLevel?** GHL would greatly improve my ability to sell if it made it easier to host live stream on page "easier to add on page Zoom or other" So I can still use the CRM to gather important attendee information while participating in the Zoom. It would be nice if Stripe or other provider let you use multiple bank accounts, and it would be nice if it was easier to get A2P registered, It would be nice if you could clone sub sections of a course into another course so you don't have to build it all out again. I want to be able to host live stream inside of communities for weekly check ins/ etc. **What problems is HighLevel solving and how is that benefiting you?** CRM automations and calendar give a lot of time back to my clients, courses and communities, and easy to make website, although I wish the websites responded better to SEO. **Official Response from Jonathan Evans:** > Thank you for your detailed feedback! We're excited to hear that you’re finding HighLevel helpful for automations, courses, communities, and websites—it’s great to know that our tools are saving you and your clients valuable time. We appreciate your suggestions around live streaming integration, Stripe multi-account support, A2P registration, and course cloning. We recognize the importance of these features and are continuously working to improve the platform to better meet your needs. Regarding live streaming, we’re actively exploring ways to enhance event hosting within the platform, and we’ll definitely take your feedback into account for future updates. We also hear you on the SEO performance for websites, and we’re committed to making improvements in that area to enhance responsiveness and search visibility. Thanks again for sharing your thoughts, and we look forward to bringing more updates to help streamline your workflow! ### 10. Highlevel is powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** has so much to offer to a small businesses. **What do you dislike about HighLevel?** I am struggling in getting a phone number for my clients in Rep. of Ireland. doesn't offer SMS and Toll Numbers and the local phone numbers are limited. May I request to broaden/widen up more the filter search option for local phone numbers please. and could you please update it with twilio about SMS and Toll capabilities in Ireland please. I couldnt offer missed call text back and the Voice AI which supposed to be whatI offer in my business but I am stuck with it. PLease Help!! **What problems is HighLevel solving and how is that benefiting you?** I dont think Highlevel is helping with phone numbers with twilio for Ireland yet **Official Response from Jonathan Evans:** > Thank you so much for your positive words about HighLevel's power and value to small businesses — we truly appreciate you taking the time to share your experience. We also want to acknowledge your concern regarding phone number availability and SMS/Toll support in the Republic of Ireland. You're absolutely right that current limitations with Twilio in certain regions — including Ireland — can impact key features like Missed Call Text Back and Voice AI. We understand how frustrating this can be, especially when those capabilities are core to your client offering. We’ve shared your feedback with our Product and Carrier Relations teams, and we are actively working with Twilio to expand number availability and feature coverage. While some constraints are on the carrier side, we’re committed to advocating for broader support and are exploring alternative telecom options as well. In the meantime, we recommend checking back periodically in the number search or opening a support ticket so we can notify you directly as soon as compatible numbers or new capabilities become available for Ireland. Thank you again for your candid feedback — it helps us improve and prioritize what matters most to our users. ### 11. High Priase for High Level: An All-In-One Marketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** August 23, 2025 **What do you like best about HighLevel?** The Website Builder. I don't have to deal with Plugins after Plugins. **What do you dislike about HighLevel?** There are some JS/HTML capabilities that are not compatible with GHL native elements. But I've always found workarounds. **What problems is HighLevel solving and how is that benefiting you?** No more having to keep up with WP plugins! **Official Response from Jonathan Evans:** > Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you’re enjoying the Website Builder and the simplicity of managing everything without the constant hassle of plugins. We appreciate your note about JS/HTML compatibility — our development team is continuously improving the builder’s flexibility and working toward greater compatibility with custom code. It’s great to know that even when you’ve encountered limitations, you’ve been able to find effective workarounds. We’re so glad HighLevel has helped you move away from plugin maintenance and streamline your website management. Thanks again for being part of the HighLevel community — we love seeing users like you making the most of the platform! — The GoHighLevel Team ### 12. Insane speed of innovation, absurdly bad support. Recommended to tech savvy only. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about HighLevel?** up to 10 feature releases per day and the variety of features makes the use cases near unlimited **What do you dislike about HighLevel?** The quality of the first and partly second level support is aweful. Regularly I have to explain to the support agents how their own platform works only to get to the point where I actually experience the issue. Furthermore even obvoius flaws in the platform design or contradictive settings are not escalated to be fixed some day but just declared as the 'purposed design'. If you're an advanced highleveller, you're on your own. Don't wait for fixes, work around and hope for feature releases. **What problems is HighLevel solving and how is that benefiting you?** affordable to start all-in-one tool **Official Response from Jonathan Evans:** > Thank you so much for your honest and thoughtful review. We truly appreciate you recognizing the speed of our innovation and the flexibility HighLevel offers for a wide range of use cases. Our product and engineering teams work tirelessly to deliver features that empower our community, and it's great to hear that aspect has stood out to you. That said, we're genuinely sorry to hear about your frustrations with support. We take feedback like yours seriously. You're absolutely right—advanced users deserve a support experience that matches the platform's depth and pace of development. We acknowledge that there are areas where we must improve, especially in the technical understanding and escalation process of our frontline support. We’re currently working on: Deepening training for support agents to better assist experienced users. Streamlining escalation paths for platform inconsistencies and usability concerns. Increasing the visibility of user-reported issues and feedback across our product and support teams. We’d love to make things right. If you're open to it, please reach out directly to supportfeedback@gohighlevel.com with a reference to your review—we’d be happy to take a closer look at your experience and see how we can improve going forward. Thanks again for helping us grow. We value your voice in the HighLevel community. ### 13. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning **Reviewed Date:** July 01, 2025 **What do you like best about HighLevel?** It is an all-in-one software that is good, but some elements like the builders need to be improved. **What do you dislike about HighLevel?** The website and funnel builder is not up to date compared to others like ELEMENTOR, FRAMER. It may be necessary to integrate FIGMA. On the social planner, you need to add the connection of music from social platforms, etc. **What problems is HighLevel solving and how is that benefiting you?** It is an all-in-one software **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback — we’re glad to hear you see value in HighLevel as an all-in-one platform! We also appreciate your candid notes on where we can improve. We're actively working on enhancing the website and funnel builders to better align with modern design standards, and we’ve shared your suggestions on Figma integration and social planner audio support with our product team. Your input helps us prioritize what matters most to users like you. Thanks again for being part of the HighLevel community — we’re committed to growing with your needs in mind. – The GoHighLevel Team ### 14. GHL is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** August 30, 2025 **What do you like best about HighLevel?** so many tools and features in one place. **What do you dislike about HighLevel?** the video tutorials are outdated, GHL should release updated videos as the software is updated **What problems is HighLevel solving and how is that benefiting you?** automating business workflows and allowing the integrations of so many other tools **Official Response from Jonathan Evans:** > Thank you so much for your fantastic feedback! We’re thrilled that you’re enjoying how HighLevel brings so many powerful tools and features together in one place — that’s exactly what we built it for. We also appreciate your note about the video tutorials. You’re absolutely right — as the platform evolves quickly, we’re actively updating our training materials to better reflect the latest features and workflows. It’s great to hear that HighLevel is helping you automate your business processes and streamline integrations. Thanks again for being part of the HighLevel community! — The GoHighLevel Team ### 15. Amazing system it is very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 25, 2025 **What do you like best about HighLevel?** The automation part, it makes a lot of things more easier. **What do you dislike about HighLevel?** I think on the PAYMENT portion because there are still limitations especially in our country Philippines. **What problems is HighLevel solving and how is that benefiting you?** The marketing, advertising and the CRM , it gives me a smooth flow of my agency. Although we are still exploring some features but we are like very much excited to learn and discover everyday what else can GHL do to our agency. Everyday is exciting for us , with this GHL thing. Thanks a lot! **Official Response from Jonathan Evans:** > Thank you so much for your kind words and for taking the time to share your experience with HighLevel on G2! We're thrilled to hear that our automation tools have been helpful in streamlining your marketing, advertising, and CRM operations. It's especially exciting to know that your agency is finding value and enthusiasm in exploring our features day by day — that kind of feedback fuels our team! We also appreciate your note about limitations around the payment portion, especially in the Philippines. We recognize this is an area where more flexibility is needed, and our product and billing teams are actively reviewing how we can better support global customers like you. If there’s anything we can do to support your continued success or answer questions as you explore more of the platform, please don’t hesitate to reach out — we’re here to help every step of the way. Thanks again for being part of the HighLevel community! ### 16. Great Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Rich W. **Reviewed Date:** September 03, 2025 **What do you like best about HighLevel?** All in 1 platform, does nothing GREAT, does everything well! Great customer service. **What do you dislike about HighLevel?** user interface and help instructions can be confusing. **What problems is HighLevel solving and how is that benefiting you?** buisness platform that can sacale and be resold. **Official Response from Jonathan Evans:** > Thank you for your great feedback! We’re so glad to hear you’re enjoying the all-in-one flexibility of HighLevel and that our customer service team has been a positive part of your experience. We appreciate your honesty about the user interface and help documentation — feedback like this helps us continue refining the platform and making it even easier to navigate as we grow. It’s awesome to hear that you’re using HighLevel as a scalable, resale-ready business solution — that’s exactly what we designed it for. Thanks again for being part of the HighLevel community! — The GoHighLevel Team ### 17. A very comprehensive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michel U. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about HighLevel?** CRM, Social media publications with validation, contact management, websites... well... everything :) **What do you dislike about HighLevel?** Little support in French and little explanation regarding the premium use of prospecting **What problems is HighLevel solving and how is that benefiting you?** Automatic review management, automation. It takes time to set up, but once it's operational, it saves a lot of time. **Official Response from Jonathan Evans:** > Thank you very much for your positive feedback and for sharing your experience on G2! We are delighted to know that you find HighLevel comprehensive and useful for managing your contacts, social media posts, websites, and much more. We also take note of your comments regarding French support and advanced documentation for prospecting. Your feedback is valuable and helps us continuously improve our services to better meet the needs of all our users. We are pleased that the automations and review management save you time once configured, and we remain at your disposal to assist you in your projects. Thank you again for being part of the HighLevel community! — The HighLevel Team ### 18. GO High Level **Rating:** 4.5/5.0 stars **Reviewed by:** Mia J. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about HighLevel?** I like features it offers and how easy it is to use. **What do you dislike about HighLevel?** Nothing bad that I can say. I really like the app **What problems is HighLevel solving and how is that benefiting you?** It allows me to connect with customers and compile data **Official Response from Jonathan Evans:** > Thank you so much for your awesome feedback! We’re thrilled to hear that you find HighLevel easy to use and packed with valuable features. It’s great to know the platform is helping you connect with customers and manage your data more efficiently. We truly appreciate your support and are grateful to have you as part of the HighLevel community! — The GoHighLevel Team ### 19. Great potential needs a lot of work on reporting and data extraction for manual analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about HighLevel?** the centralization and options to automate things **What do you dislike about HighLevel?** the lack of global views and data extraction, might be just a knowledge gap from my part but I find it very inefficient to need to go sub account by sub account to struggle to get some info from leads and pipeline stages and to have to repeat the process on each sub account there should be an option to extract data so that it can be used outside of GHL, either this or to be able to easily create the report you are looking to get. **What problems is HighLevel solving and how is that benefiting you?** It is centralizing lead generation and nurture. client management **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback and for highlighting the potential you see in HighLevel — we’re thrilled to hear you’re finding value in our centralization and automation capabilities! We also really appreciate your honesty around the challenges you're facing with data extraction and reporting. You're absolutely right — manually accessing and analyzing data across multiple sub-accounts can be time-consuming, and we understand how critical streamlined reporting is for growing agencies. The good news is, we’re actively working on enhancements to our global reporting tools and account-level analytics. That said, your point about possible knowledge gaps is valid too — and we’d love to help. Our support team or onboarding specialists would be happy to walk you through current options like Smart Lists, Custom Dashboards, and potential workarounds using our API or third-party integrations for more centralized views. If you'd be open to it, we'd love to learn more about your ideal reporting setup — this kind of insight helps us shape product updates that truly support our users. Thanks again for being a part of the HighLevel community and helping us improve! ### 20. All in one tool for Agencies. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** What has been most helpful about GHL it's that it has allowed us to implement projects much faster. It really is a all in one tool and saves time and $$$. GHL has also created an ecosystem that keeps growing and you can find help and video tutorials for any questions or issues you might have. GHL is also constantly updating and rolling out new features. It has become our only tool to manage digital marketing clients. **What do you dislike about HighLevel?** I dislike the UI. But that is just my opinion and I understand that its probably designed for quick implementation. **What problems is HighLevel solving and how is that benefiting you?** Solves a problem of having to manage learning/training/updating of many tools and apps. You can focus more on selling your services. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that all in one tool for agencies. We’re committed to continuously improving your experience with HighLevel! ### 21. Overwhelming but alot of value **Rating:** 4.5/5.0 stars **Reviewed by:** Devon S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about HighLevel?** Opportunity and flexibly there's a lot that can be done within the platform **What do you dislike about HighLevel?** Experts arent really experts after each call im nowhere further than the next in terms of success calls and what not a2p on your platform is a scam i do the exsact way you say and got approved in twillio with the exsact same prompting so you are scamming people 24$ at a time i spent 80$ on a2p on your platform still havent got 50$ credit i was gurenteed lack of organazation **What problems is HighLevel solving and how is that benefiting you?** havent gotten there yet **Official Response from Jonathan Evans:** > Thank you for taking the time to share your experience — we truly appreciate your honest feedback. We’re thrilled to hear that you see the value and flexibility that HighLevel offers, and we completely understand that the platform can feel overwhelming at first. We’re constantly working to make the onboarding and learning experience smoother. I'm sorry to hear that your support calls haven’t felt as productive as they should be. We take that seriously, and we’re actively investing in improving our training resources and expert support to better serve you. ### 22. Agency Owners must use tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Musthaq H. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about HighLevel?** It pretty much has everything a marketing agency would need CRM, automations, funnel builder...etc And has the ability to manage all that from an admin account for clients and it's easy to use as well. Customer support is good as well they even jump on zoom calls to help figure stuff out. **What do you dislike about HighLevel?** The team at GHL tries to add too many stuff rather than making all the current functions better. Like the website/funnel builder is still very basic. **What problems is HighLevel solving and how is that benefiting you?** Helps give all our clients access to all the tools while maintaining access ourselves. **Official Response from Chase Buckner:** > Thanks for the review Musthaq! Glad to hear you're enjoying the tool kit : ) Also glad to hear you've been taking advantage of the 24/7 live Zoom support 👍 ### 23. Platform that allows entrepreneurs to automate, scale, and monetize with efficiency and ease **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** It is an all-in-one solution designed to scale and automate digital businesses with maximum efficiency. It automates marketing, sales, and customer service, optimizing processes with an integrated CRM. It allows the creation of funnels and websites without programming, manages reviews, integrates tools, and customizes workflows. Additionally, it facilitates communication with clients through email, SMS, and WhatsApp, improving conversion and loyalty. **What do you dislike about HighLevel?** Some disadvantages include an initial learning curve, as its extensive functionality can be overwhelming. Some integrations require advanced configuration, and support may not be immediate in certain cases. Additionally, deep customization may require technical knowledge, and some updates may affect existing workflows. **What problems is HighLevel solving and how is that benefiting you?** Presence, marketing, digital business management. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! ### 24. Perfect for agencies with small sized clients **Rating:** 5.0/5.0 stars **Reviewed by:** Laurean C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about HighLevel?** Love how GHL combines the most critical marketing tools into a single platform for a fair price. **What do you dislike about HighLevel?** Not able to create the type of custom reports we'd like. For example, stats by social post. It's hunt and peck, or top-level data only. Very frustrating about this particular piece. DO NOT like the contact layout, or how the system pushes add-ons to subaccounts even when turned off. **What problems is HighLevel solving and how is that benefiting you?** Being able to manage all our client reviews for Google/Facebook in one place is quite convenient. We no longer have to give staff permissions on those platforms, just to manage the reviews. They can do that through their GHL logins. Being able to publish social media content in a single platform is a great step, and the types of content we can publish is pretty wide. Reporting is still a challenge. Integrating the mass email newsletters with SendGrid is a major plus. We protect our SendGrid reputation, and prefer to use that as the SMTP. So being able to easily levarage that as a native functionality in GHL is fantastic! We can ensure great deliverability on our clients' emails and ease of implementation is a nice saving grace. Currently working through our first webcourses for our clients. Like having that feature available. **Official Response from Chase Buckner:** > Thanks for the thoughtful review Laurean! I've shared it with the Product team for consideration. Rest assured that the Social Stats will continue to advance, get more granular, and be available in the report builders. You'll also see social comment management roll out this quarter as well 👍 - Chase ### 25. It's a lot to absorb, but it is an amazing product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** July 07, 2025 **What do you like best about HighLevel?** That it is a one stop shop for everything a business owner would need. **What do you dislike about HighLevel?** That it is hard to take everything in, and the courses to learn it are not the best. I do love that their are folks who teach it who own their own agencies but there is not a course 101 to expert level that isn't for free. I spend a lot of time having to shift through stuff. **What problems is HighLevel solving and how is that benefiting you?** It helps me organize my business to operate out of one space for a great price. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback and for highlighting how HighLevel has helped you streamline your business into one platform. We’re glad to hear you see the value in having an all-in-one solution at a great price. We also appreciate your honest input about the learning curve and training resources. We understand it can be a lot to absorb at first, and your suggestion for a clear, structured course from beginner to expert is valuable. Our team is continually working to improve our onboarding and education materials, and feedback like yours helps guide those efforts. We’re grateful you’re part of the HighLevel community, and we look forward to supporting your continued success! — The HighLevel Team ### 26. Very Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** All In One CRM Marketing Automations and the AI Virtual Employee value add. Very thoughtful for business owners day to day operations **What do you dislike about HighLevel?** The tutorials can be more interactive learning experience. Meaning the videos are informative however due to a person attention span to take knowledge base and applying immediately be quite difficult for some business owners. So making it more interactive where it can take an element of project you are woking on and teach you each element as you implement Give you a prompt tutorial time is up and either a contiuation of time. At the end of each session provides time invested. As an incentive offer reward points like credit towards Ai Graphics, Text Messages and Email. Very motivating and for Agency Owners support in incentivize them in adding credits towards thier monthly subscription. It becomes win-win and win G2 because of retention and potential increase in users. **What problems is HighLevel solving and how is that benefiting you?** Everything is centralized and accessible. Sending Client Invoices with the added featured based on the high-end specialty I can implement with ease. The Ai Virtual Employee an AI Graphics and Tex Generator **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that very efficient. We’re committed to continuously improving your experience with HighLevel! ### 27. Dissapointed with the "White Label" costs **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** All the potential it has to work well for my agency. The site builder is the main reason I use this. **What do you dislike about HighLevel?** The white labeling solution is too expensive since it forces you to disclose the platform sooner or later, having your client think about their business overhead more than they have to. There is no solution to have a client Rent a property, car, ATV, a space, Tour or book an activity that takes more than 1-2 days in the store and measure the availability of that given the calendar for it, so you are competing against shopify to do the same when people desperately need an alternative to Airbnb. You cant change the rate you charge your sub-account easily in case you need to for example charge them less for 1 month cause of a system mess up. The site builder should have traffic measuring capabilities with a heat map built in. Store capabilities in the funnel so that you can personalize the store or add store features to your funnels. **What problems is HighLevel solving and how is that benefiting you?** Add AI to the dms of SM accounts **Official Response from Andrew Madruga:** > Thank you for sharing your thoughts! We’re glad you see the potential in HighLevel, especially with the site builder. We understand your concerns regarding white labeling costs and platform disclosures—our goal is to offer a powerful, scalable solution for agencies while maintaining transparency. Your suggestions on rental solutions, pricing flexibility, and store capabilities are insightful, and we appreciate the feedback as we continue improving. If you’d like to discuss your specific needs further, feel free to reach out to andrew@gohighlevel.com—we’d love to help. ### 28. Best all around service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** I like the price for one. Very reasonable for everything it does great work with the pricing structure. What i like most is its very beginner friendly and great for my clients to naviagte with their accounts. **What do you dislike about HighLevel?** Since there is so much on here some things lack in performance. For example, the forms dont look very good when embedded into basically any website, some features just look a little janky, and the bot isnt the best. However thats to be expected from a service like this tbh **What problems is HighLevel solving and how is that benefiting you?** Its helping me track leads a lot better and follow up with them for my clients without the headache of looking at an excel sheet **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that best all around service. We’re committed to continuously improving your experience with HighLevel! ### 29. Best CRM software out there for an agency, I use it to manage all my client’s lead gen fb ads **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Michel M. | Advertiser, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about HighLevel?** Ease of use, everything in the same spot, cheap pricing for unlimited accounts, and the capacity to create snapshots/templates for easier and much quicker client onboarding. Also the fact that they are always adding new updates, and listening to their member's requests **What do you dislike about HighLevel?** Sometimes there were glitches, probably due to GHL unexpectedly growing so quickly, but it's getting much more rare these days **What problems is HighLevel solving and how is that benefiting you?** Saves me easily 75% of my time when onboarding a new client, went from 8-10 hours setting up new client's ads and building all crm data/automations, to 1-3 hours building everything the same **Official Response from Jonathan Evans:** > Thank you for the fantastic review — we’re thrilled to hear HighLevel has become your go-to CRM for agency lead gen and onboarding! It’s awesome to know that our snapshots, pricing structure, and unified platform are saving you so much time — cutting onboarding from 8–10 hours down to 1–3 is exactly the kind of impact we aim to deliver. Your success is why we do what we do. We also appreciate your honesty around the occasional glitches. You’re right — with rapid growth came some growing pains, but we’re laser-focused on stability and performance now more than ever. And yes, our product team is constantly listening and shipping updates based on your feedback! Thanks again for being part of the HighLevel community — we’re excited to keep building with you. — The HighLevel Team ### 30. HighLevel is a game changer for marketing agencies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 07, 2025 **What do you like best about HighLevel?** The ability to whitelabel and resell the product as my own. Also the unlimited usage and seats. Other platforms charge per seat and by usage. **What do you dislike about HighLevel?** Load time. Some of my clients are in various countries, the load time is really slow for some of them. **What problems is HighLevel solving and how is that benefiting you?** We mainly offer web development. But for many clients, the website sits outside of their daily routine. With HighLevel actions on the site, like forms and payments are managed in one place. **Official Response from Jonathan Evans:** > Thank you for the fantastic review! We’re thrilled to hear that HighLevel has been a game changer for your agency — especially with the ability to white-label, resell, and scale without seat-based limitations. It’s great to know that this flexibility is helping you grow your business and deliver more value to your clients. We appreciate you highlighting the impact of load times for international clients. Performance optimization across regions is an ongoing focus for our team, and feedback like yours plays a key role in helping us prioritize improvements. It’s also awesome to hear how you’re using HighLevel to bring client websites to life with actionable features like forms and payments all in one place. We're proud to be part of the engine powering your success. Thanks again for being a part of the HighLevel community — we’re here to grow with you! ### 31. Wonderful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** September 06, 2025 **What do you like best about HighLevel?** The help desk someone who knows the product and speaks old man english :-) **What do you dislike about HighLevel?** The learning curve can be a bit steep and a little confusing at the start. There are so many options **What problems is HighLevel solving and how is that benefiting you?** I am writing funnel pages, web page,s and workflows. All of that is helping me to be on the web **Official Response from Jonathan Evans:** > Thank you so much for your wonderful review! We’re delighted to hear that our help desk team has made a positive impression — we’ll be sure to share your kind words with them. We love that you appreciated having someone who can explain things clearly and simply! We completely understand that HighLevel can feel like a lot at first — there’s a learning curve with so many features available. But it’s great to see you’re already building funnels, web pages, and workflows that are helping you grow your online presence. We’re thrilled to have you in the HighLevel community and are here to support you every step of the way! — The GoHighLevel Team ### 32. One-Stop Shop for Running a Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** July 10, 2025 **What do you like best about HighLevel?** I can pretty much run my agency using only HighLevel and Quickbooks. **What do you dislike about HighLevel?** Nothing, mistakes I made were in not watching the videos first! **What problems is HighLevel solving and how is that benefiting you?** Highlevel lets you consolidate everything into one then add your accounting solution to have a complete business management and marketing system. **Official Response from Jonathan Evans:** > Thank you for sharing your experience on G2! We’re thrilled to hear that HighLevel, alongside QuickBooks, allows you to run your agency seamlessly and consolidate your tools into one complete business and marketing system. We also appreciate your note about our training videos—it’s great to hear they’re helping you get the most out of the platform. Our goal is to keep making it even easier for you to manage and grow your business in one place. Thanks for being part of the HighLevel community! — The HighLevel Team ### 33. I would definitely recommend GoHigh Level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** July 10, 2025 **What do you like best about HighLevel?** Centralized location to manage everything business related outside of finances. And there may be an app for that **What do you dislike about HighLevel?** There is a steep learning curve, but once you get it, you've got it. **What problems is HighLevel solving and how is that benefiting you?** CRM, Website management, Social media post scheduling, course hosting, and app reselling. **Official Response from Jonathan Evans:** > Thank you for recommending HighLevel and sharing your experience on G2! We’re so glad to hear you’re enjoying having a centralized platform to manage your business needs—from CRM and websites to social media scheduling, course hosting, and app reselling. We understand there’s a learning curve, and we truly appreciate you sticking with it. It’s great to hear that once you got the hang of it, everything clicked. Our team is committed to making that process even smoother, and your feedback helps us continue improving the platform. We’re excited to see how you keep growing with HighLevel! — The HighLevel Team ### 34. Incredible experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I can have all the clients and I can implement the SaaS plan for my clients as well with their clients, this is a very cool and promising test. **What do you dislike about HighLevel?** We could have a differentiated payment method for Brazil, as the dollar is highly valued, so we pay a lot to be able to use the system, it would be an excellent idea to change the value for Brazil. Another point is that we could also have a payment gateway focused on South America like Mercado Pago and others. **What problems is HighLevel solving and how is that benefiting you?** All the potential that highlevel brings helps us grow together with the client, and in automations making everything much simpler. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 35. Highlevel is very powerful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching **Reviewed Date:** March 31, 2025 **What do you like best about HighLevel?** - Website builder - Social planner - Communities - Memberships **What do you dislike about HighLevel?** The emailing system is too complicated to understand when I started with Highlevel. **What problems is HighLevel solving and how is that benefiting you?** - Tools are truly interconnected. - The CRM is quite fluid. Before Highlevel, I couldn't find a CRM that suited my needs. - I love the fact that I can also find all the conversations I have on social networks. - I have several very different niches, and with Highlevel I can really separate them. - I like the possibility of showing my digital product catalog within memberships and communities. **Official Response from Jonathan Evans:** > Thank you for the fantastic review — we're so glad to hear that you're getting real value from HighLevel’s website builder, social planner, communities, and memberships! It’s especially great to hear how our interconnected tools and fluid CRM have helped you manage different niches and centralize your conversations across platforms. That’s exactly the kind of streamlined experience we aim to provide. We also appreciate your honesty about the learning curve with the emailing system. We're actively working to simplify that part of the platform, and your feedback reinforces how important that is. In the meantime, our support team and training resources are here to help you master those features faster. Thanks again for being part of the HighLevel community — we’re excited to keep improving with your input! — The HighLevel Team ### 36. It's very powerfull and easy to run **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** June 06, 2025 **What do you like best about HighLevel?** Everything I need is built in and you don't need any technical knowledge. **What do you dislike about HighLevel?** Scheduling an onboarding call is complicated. You can't reserve a specific time, but you simply join the session, and sometimes you have to wait a long time, which means you can't join due to other commitments. **What problems is HighLevel solving and how is that benefiting you?** Automation of lead capture and conversion flows and customer service automation **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback—we’re thrilled to hear that you’re finding HighLevel powerful, easy to use, and that the built-in tools are helping automate key parts of your business without requiring technical knowledge. That’s exactly what we aim for! We also really appreciate your honest note about the onboarding experience. You're right—our current Zoom-based system can sometimes lead to long wait times, and we understand how that impacts clients with tight schedules. We’re actively working on improving this by introducing more structured scheduling options and exploring callback features so that you can get support when it's most convenient for you. In the meantime, if you ever need help coordinating an onboarding session or would prefer a different format, feel free to reach out to our support team directly—we’d be happy to assist. Thanks again for being part of the HighLevel community, and we’re excited to keep growing with you! ### 37. Simply the best software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Jonny H. **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** What I love the most about HighLevel is both the ease of use and the fact that everything is in one central place for m e to use and manage my clients. In addition, they are always updating and making more and more integrations to help me connect with more clients needs. **What do you dislike about HighLevel?** I'm not sure that I dislike anything, to be honest, overall I have been very satisfied **What problems is HighLevel solving and how is that benefiting you?** HighLevel is solving the need for actual CRM solutions for companies of all sizes an packs a punch with all the features it provides! **Official Response from Jonathan Evans:** > Thank you so much for your amazing feedback! We're thrilled to hear that you're finding HighLevel easy to use and valuable for managing everything in one place. It's especially rewarding to know that the continuous updates and growing integrations are helping you better serve your clients — that’s exactly what we strive for! We’re also glad to hear you’ve been completely satisfied with your experience so far. If you ever have any suggestions or ideas for improvements, we’re all ears — your feedback helps us grow. Thanks again for being part of the HighLevel community — we’re grateful to be supporting your business success! ### 38. Best way to start and grow your business...Period! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** June 10, 2025 **What do you like best about HighLevel?** The customer service and support is amazing. no other business that I have found does it so well. never get or feel left behind. **What do you dislike about HighLevel?** To many ways to use it with too many videos on youtube can be confusing as to where to actually start. **What problems is HighLevel solving and how is that benefiting you?** HighLevel seems to be always on point why the latest growth offers. **Official Response from Jonathan Evans:** > Thank you so much for the kind words and for taking the time to leave a review! We're thrilled to hear that you've had a great experience with our customer service and support teams — making sure our users never feel left behind is exactly what we strive for every day. We also appreciate your honest feedback about the variety of resources available. We understand that with so many options, it can sometimes feel overwhelming to know where to begin. To help with that, we’re actively working on simplifying onboarding paths and curating content so you can find exactly what you need, when you need it. Don’t hesitate to reach out — we’d be happy to point you toward the best place to start based on your specific goals. Thanks again for being part of the HighLevel community — we’re excited to keep growing with you! ### 39. Change the world one business at a time with GHL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** It's an all in one a.i. powered sales marketing and operations platform. cancel your other subscriptions **What do you dislike about HighLevel?** Too many updates(if that can be a bad thing)...sometimes too fast. Shawn is comin at ya hard and fast all the time. **What problems is HighLevel solving and how is that benefiting you?** If you're a small to medium business operating online in any capacity then GHL is the ultimate solution. It's puts your business in the best position to succeed, giving you all the tools you need to do so in one place at an affordable price. Pure Excellence. Get ahead of the competition. Now! **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We're thrilled to hear that HighLevel is making such a positive impact on your business. Our mission is to empower businesses of all sizes with an all-in-one platform, and it's fantastic to know we're delivering on that promise for you. We also appreciate your feedback about the frequency of updates. We’re constantly working to improve and refine the platform to ensure it meets the evolving needs of our users. We understand that staying ahead of the curve can feel fast-paced at times, but we’re committed to bringing you the latest innovations to help you stay competitive. Thanks again for being a valued part of the HighLevel community. If you ever have more feedback or need assistance, don’t hesitate to reach out. Let’s continue to change the world one business at a time! ### 40. High Level For the Win **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** July 03, 2025 **What do you like best about HighLevel?** It is loaded with features and there is a ton of documentation to learn the features. **What do you dislike about HighLevel?** It is very complex at first, but once you get rolling it is very easy to learn. **What problems is HighLevel solving and how is that benefiting you?** Go high level gives me the tools to solve my clients problems. **Official Response from Jonathan Evans:** > Thank you so much for your review and the awesome shoutout — “High Level For the Win” made our day! We’re thrilled to hear that the platform’s feature depth and documentation have been valuable to you, and that HighLevel is helping you solve real problems for your clients. That’s exactly the kind of impact we strive to deliver. We also appreciate your note about the initial complexity. You're absolutely right — there's a lot packed into the platform, and we’re continually working to make the learning curve smoother through guided onboarding, enhanced UI, and smarter in-app tips. Thanks again for being part of the HighLevel community — we’re excited to keep growing with you! ### 41. Disappointing Experience with GoHighLevel **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2024 **What do you like best about HighLevel?** I was unexpectedly contacted on a Sunday regarding a promotion ending that day. While I wasn't prepared to take this type of call, I still took it. The representative emphasized that it was my last chance to take advantage of the offer, even though I explained that my team and I were still uncertain about using the platform. The rep reassured me by stating that we could cancel anytime, which gave me some confidence to move forward despite not having had the chance to explore the platform. I agreed to charge the card on file based on the price we discussed on the call. However, when I checked the charge, I was shocked to see that it was more than double what was discussed. This experience feels misleading and unprofessional. If cancellations are truly allowed anytime, why the urgency to pressure customers on a Sunday? And why was the charge so much higher than agreed? This has left me questioning the integrity of GoHighLevel and whether this is the right platform for my business. **What do you dislike about HighLevel?** Do not like dishonest sells reps that do not do what they say they can do. **What problems is HighLevel solving and how is that benefiting you?** It's not solving any issues. **Official Response from Andrew Madruga:** > I’m truly sorry to hear about your experience. This is not the type of interaction we want our customers to have, and I completely understand your frustration. Although I believe there may have been a misunderstanding here, as HighLevel would never do anything like this on purpose... Transparency and trust are extremely important to us, and I’d like to personally look into what happened with your billing and sales conversation. Please reach out to andrew@gohighlevel.com, and I’ll make sure we address this properly. Your feedback is invaluable in helping us improve, and I appreciate you sharing your experience. ### 42. It is amazing for small and medium sized businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad H. | Finance Associate **Reviewed Date:** July 13, 2025 **What do you like best about HighLevel?** its friendly user everyone can learn this ghl easily. **What do you dislike about HighLevel?** we can not integrating pakistan and india contact nbr for out bound calling aur direct sms marketing. **What problems is HighLevel solving and how is that benefiting you?** automations make work easy that we can do same thing again and again **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback on G2! We’re thrilled to hear that you find HighLevel user-friendly and valuable for small and medium-sized businesses, and that our automations are helping you save time and streamline repetitive tasks. We appreciate your note regarding outbound calling and SMS integration for Pakistan and India. While these regions aren’t currently supported for those features, our team is continuously exploring ways to expand our global capabilities, and feedback like yours helps us prioritize future enhancements. Thanks again for being part of the HighLevel community—we’re excited to continue helping your business grow! — The HighLevel Team ### 43. Awesome team, fantastic tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** June 28, 2025 **What do you like best about HighLevel?** Great, responsive team members, always responding. **What do you dislike about HighLevel?** There currently are no snapshots for the winery niche I am working to support. **What problems is HighLevel solving and how is that benefiting you?** An all in one updated tool system, with options to have done for you support, and done for you onboarding for a solo entrepreneur like myself. **Official Response from Jonathan Evans:** > Hi there, Thank you so much for the kind words — we're thrilled to hear you're enjoying the platform and that our team has been responsive and supportive! We really appreciate your feedback about snapshots for the winery niche. That’s a great suggestion, and we’ve shared it with our product and templates team for consideration. We’re always working to expand our industry-specific resources, and input like yours helps us prioritize what’s next. It’s great to hear that the all-in-one system and “done for you” options are making a difference for you as a solo entrepreneur. We're here to empower you every step of the way — and we’re excited to keep supporting your growth. Thanks again for being part of the HighLevel community! ### 44. A software committed to your success like no other. **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan W. **Reviewed Date:** April 03, 2025 **What do you like best about HighLevel?** I love how HighLevel brings everything; CRM, funnels, automation, and messaging, into one seamless platform. It’s like having a full marketing team in one dashboard. **What do you dislike about HighLevel?** The learning curve can be steep for new users, and some features feel a bit clunky until you customize them; but once it’s dialed in, it’s powerful. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves the chaos of juggling multiple tools by combining CRM, automation, scheduling, and marketing under one roof. It saves me time, cuts costs, and lets me focus more on results and less on tech headaches. **Official Response from Jonathan Evans:** > Thank you so much for the thoughtful review and for highlighting what makes HighLevel valuable to your workflow! We're thrilled to hear that the all-in-one platform is helping streamline your marketing operations and saving you both time and money — that's exactly the kind of impact we strive for. We totally understand the learning curve you mentioned — HighLevel is a powerful platform with a lot of depth, and we’re continuously working to make the onboarding experience smoother and the UI even more intuitive. Your feedback helps us get there. If you ever need help optimizing or dialing in those clunky areas, don’t hesitate to reach out — our team is here to support your growth every step of the way. Thanks again for being part of the HighLevel community! ### 45. Best software there is **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 16, 2025 **What do you like best about HighLevel?** That's it's an all in one tool. Use to spend over $1000 in different softwares and using Zapier to make them all work together. This save a ton of time, money, and sanity **What do you dislike about HighLevel?** Nothing it's the best there is. Would be cool if you could make a tool to create checkin QR codes for events similar to RSVPify **What problems is HighLevel solving and how is that benefiting you?** One software to login into and train on. Easy to use and incredibly customizable. Makes it easy to scale as an Agency owner **Official Response from Jonathan Evans:** > Thank you so much for your fantastic review! We're thrilled to hear that HighLevel has been such a game-changer for you in terms of saving time, money, and simplifying your workflow. It's great to know that our all-in-one solution is helping you streamline your agency's operations. We also appreciate your feedback about the check-in QR code feature. That’s a really interesting suggestion, and we'll definitely take it into consideration as we continue to improve and expand our toolset. We’re always looking for ways to make HighLevel even more versatile for our users. Thanks again for sharing your experience — we’re excited to be part of your agency’s growth and success! ### 46. GHL support is the Best Online for business builders. **Rating:** 5.0/5.0 stars **Reviewed by:** Vince C. | Leave Your Mark Podcast with Vince Cortese, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about HighLevel?** the screen share support and low monthly costs. **What do you dislike about HighLevel?** too much information at once, long wait for support occasionally **What problems is HighLevel solving and how is that benefiting you?** social posting, keeping crm and new relationships current, funnels and email automtion. **Official Response from Jonathan Evans:** > Thank you so much for the great feedback! We're thrilled to hear that you've found our support team to be the best online for business builders — and that screen sharing and our pricing structure are adding value to your experience. We also appreciate your honest note about occasional support wait times and the initial learning curve. We know the platform is packed with tools, and we're always working to improve both the onboarding journey and support accessibility to make things even smoother. It’s great to know that HighLevel is helping you streamline social posting, CRM management, funnel building, and email automation — exactly the kind of impact we love to see. Thanks again for being a part of the HighLevel community! ### 47. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Bernhard S. | Eigentümer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2025 **What do you like best about HighLevel?** Gohighlevel has really good support. I got stuck while setting up my account. That's why I contacted support. Not even 5 minutes later, I had a Zoom call with Susan, a really nice and competent support staff member. She explained everything I wanted to know and even sent a video recording of our conversation. That deserves at least 5 stars. **What do you dislike about HighLevel?** I have not found any disadvantages so far. **What problems is HighLevel solving and how is that benefiting you?** Finally, a software that combines everything in one. From email marketing, SMS, social marketing, and effective automations. **Official Response from Jonathan Evans:** > Thank you very much for your great feedback – we are thrilled about your 5-star rating! It's fantastic to hear that our support was able to help you so quickly and effectively – especially nice that Susan left such a positive impression. That's exactly how it should be: personal, competent, and solution-oriented. We are also very pleased that you are satisfied with the all-in-one functionality of HighLevel. We are continuously developing the platform so that everything works smoothly together – from email marketing to automations. If you ever have questions or feedback, we are always here for you. Best regards – Your HighLevel Team ### 48. I love GHL! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** June 27, 2025 **What do you like best about HighLevel?** I love that it's so comprehensive. If you can imagine it, GHL can facilitate it. **What do you dislike about HighLevel?** It is so comprehensive that it is overwhelming to learn. **What problems is HighLevel solving and how is that benefiting you?** CRM, email, texting, AI solutions. I've actually created a business that is generating income for me because of GHL. **Official Response from Jonathan Evans:** > Hi there, Thank you so much for your kind words — “I love GHL!” is exactly what we love to hear! We’re thrilled that you’re finding real value in HighLevel’s all-in-one platform, especially that it’s helped you build a business and generate income. That’s exactly the kind of success we’re here to empower. We also hear you on the learning curve — with so much functionality, it can feel like a lot at first. Just know our team is actively working to make onboarding and education smoother every day, and we’re always here to support you as you grow. Thanks again for being part of the HighLevel community — we’re excited to see what you build next! – The GoHighLevel Team ### 49. Go High Level makes me more money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design **Reviewed Date:** July 14, 2025 **What do you like best about HighLevel?** A lot of features and the developers listening to the users **What do you dislike about HighLevel?** The HIPAA pricing being so high. The mobile view for email creating isn't great **What problems is HighLevel solving and how is that benefiting you?** My clients need automations and I can solve their problem. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback and for highlighting the value HighLevel brings to your business—we’re thrilled to hear it’s helping you generate more revenue and deliver automation solutions for your clients. We appreciate your recognition of our feature set and our commitment to listening to users. We’ve noted your feedback on HIPAA pricing and mobile email creation, and will ensure it’s shared with our product team for consideration in future updates. Your input helps us continue to improve and innovate so we can better support you and your clients. Thanks for being part of the HighLevel community! — The HighLevel Team ### 50. G2 5 STARS **Rating:** 5.0/5.0 stars **Reviewed by:** Julio C. | Sel Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2025 **What do you like best about HighLevel?** Its entire structure is designed to be able to do things efficiently and effectively. **What do you dislike about HighLevel?** WhatsApp system limits you a lot. It could be better. **What problems is HighLevel solving and how is that benefiting you?** Today GHL is my livelihood, I live off this tool. **Official Response from Jonathan Evans:** > Thank you so much for the 5-star review — we're honored that HighLevel plays such a vital role in your business and day-to-day success. Knowing that GHL is part of your livelihood means the world to us. We appreciate your honest feedback about the WhatsApp system. We're actively working on expanding functionality and improving integrations, and your input helps guide those efforts. Thanks again for being part of the HighLevel community — we're excited to keep building and growing with you. ## HighLevel Discussions - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [Why less options for funnel and website section?](https://www.g2.com/discussions/why-less-options-for-funnel-and-website-section) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 2 comments - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+12%3A28%3A02+-0500&secure%5Bsession_id%5D=ec664728-6b85-41cc-841e-de6aa483369d&secure%5Btoken%5D=46dfc4fe6e19c8e6f31363224e6ef4c61b16f3f90e904e67eb52a720e411cfa1&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Wazzup](https://www.g2.com/products/wazzup-wazzup/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Customer Support** - Case Management - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Campaigns - Social Media Advertising **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top HighLevel Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,937 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (500 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,147 reviews)