Highfive Pricing

The product is easy, efficient, and effective. A simple download to your mobile device or to your desktop and you are off and running. Very cost effective to implement and use across the enterprise. Review collected by and hosted on G2.com.

It takes a little getting used to using it and does require some minimal training, but once you get started it really is an easy product to utilize. Review collected by and hosted on G2.com.

The interface, and the fantastic abilities of the sales team to demonstrate the product features. Together we moved conference calls between laptops, wall monitors, Iphone - simply amazing. No lag time seen, just awesome functionality. The sales guys get a "10". Review collected by and hosted on G2.com.

No question, it's the contract. Basically every new customer has no substantive idea what constitutes a contract breach by HighFive. Customers need this to have a legal basis to ask for their money back. HighFive want 12 months paid in advance. It's entirely possible that the customer must invest their valuable time trying to claw this money back if the customer doesn't like the service after day 31, or 32. None of this really matters if you are ok with just writing off the money from the get-go, and say "service levels be damned, I'm going to pay for this product for a year come what may". At $99 / month it's not really the money, it's the principle that "we are so good you will never ask for money back" - wrong. I would be giving up $99 x 12 = approx $1,200. At the higher levels of monthly cost I can only assume this same contract agreement exists. Now you're talking about $329 x 12. One would have attempt to claw back nearly $4,000 with this "get-out-jail-free" contract. Good luck trying to get that back from a very new firm, where you have no idea if they pick up the customer service phone consistently or not. Another item in their contract attempts to compare Highfive responsiveness and quality to "companies like us". Really? I can pick any firm I think is "just like you", and that satisfies my dissatisfaction argument and you'll refund me? C,mon, get real. Kudos to the legal team for having the *additional* bold confidence and bravery to provide a feedback email address to the legal team regarding your thoughts on their contract. I used it to share what I have entered here. No response after a couple of weeks, 6/15/17. There are worse contracts on the planet, and these guys are doing a great job trying to disrupt the conferencing market. It's the lawyers tails wagging the dog in tech companies where you everyone gets unhappy at some point. HighFive (like Vonage) should focus on: no contract (or very minimal), discounts for yearly payments, full pro-rated money back for any dissatisfaction whatsoever, provide a rapid pre-paid return for the hardware in the event of cancellation. Create a separate CC or invoice charge for the hardware, and write it off after 6 months of successful customer use - if you get that far. Even at the basic level there's no way HighFive is paying $600 for this unit - the amount of service paid for. I see there are plenty of people who have issues with Highfive video service, it's the nature of the technology given all of the moving bits - so provide an app that validates where the problem is or don't be in the business of selling video hardware and services. You just created a video service, now create an app that validates it! I say the same thing to every VOIP phone company that tried to sell me their services. After two dozen I found one that at least had the minimum debugging tech skills I liked - BEFORE I was a customer. Guess what, I haven't needed to validate their service from the customer end, because they already did. I view G2CROWD as the Consumer's Reports for IT services. Review collected by and hosted on G2.com.