Document360 Reviews & Product Details

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. AI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. Step-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing. Custom Workflow Builder: Automate documentation workflows with custom review stages, roles and approvals. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages

Product Website

Seller

Kovai Limited

Discussions

Document360 Community

Languages Supported

English, French, Portuguese, Spanish

Overview by

Saravana Kumar (CEO)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Document360 Media

Provide answers to user queries 5x faster with our interactive AI search. Intelligent search capability employs advanced algorithms to understand user queries, context, and intent, delivering highly accurate and relevant results.

Document360 Demo - Reduce your support tickets with a Knowledge Base

Allow customers to access helpful resources such as how-to-guides, FAQs, & troubleshooting guides via a public, private or mixed help center.

Document360 Demo - Centralize your software documentation

From API Docs to release notes, we’ve got you covered. Create, manage, and organize all your technical documentation in one powerful platform, boosting productivity by keeping your team and users aligned.

Document360 Demo - Manage API guides and API docs in one place

One place to manage all your API docs. Create API guides, test APIs, and automate notifications to ease communication between developers.

Document360 Demo - Empower users to get the most out of your product, service, or application with User Manuals

Help your users easily navigate and troubleshoot any software or hardware issues with detailed user guides, instruction guides, and glossaries to save time and avoid the hassle of contacting support.

Reduce Customer Support Tickets with Document360

Manage Internal Documentation, SOPs, Onboarding, and much more with Document360

AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360

Customer testimonial - Fastmag

Customer testimonial - EasySend

Interactive Demo

edit

Try an interactive demo created by the software seller (right here on G2).

Try demo

G2 reviews are authentic and verified.

Here's how.

Kruti R.

Technical Writer

Mid-Market (51-1000 emp.)

6/11/2025

"Based on using Document360 for over an year, my personal experience with the product"

4/5

What do you like best about Document360?

I like that the product is

1. Easy to use - I come with background of different tool for writing documents, comparatively, this is the easiest to use, like literally no help.

2. Easy to contact help - For any reason required to get help from the support team, this is the best. The team responds promptly, efficiently involves with the help to resolve, also very patient with queries.

3. Great features - Most features are covered already and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Document360?

I dislike that

1. For query resolution, like a new feature or function, takes too much time and we have to wait for mails to get the answer. Review collected by and hosted on G2.com.

Response from Vaishnave Jayaraman of Document360

edit

Hi Kruti, thank you for sharing your positive experience with Document360. We are committed to continuously improving our product and support services to better meet your needs.

Allan U.

Associate Product Manager

Enterprise (> 1000 emp.)

10/21/2025

"Feature-Rich and User-Friendly, But API Docs Need Improvement"

3.5/5

What do you like best about Document360?

Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence. Review collected by and hosted on G2.com.

What do you dislike about Document360?

API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes. Review collected by and hosted on G2.com.

Prabashi V.

Technial Writer

Mid-Market (51-1000 emp.)

10/16/2025

"I just love it"

4.5/5

What do you like best about Document360?

It is easy to use, and the valuable features provided when creating documents are impressive. Additionally, there are many customization options available for building the knowledge base. Review collected by and hosted on G2.com.

What do you dislike about Document360?

At one point, the SVG icons we were using in our documentation broke. Fortunately, the Doc360 support team came to our rescue and helped us resolve the issue. While there might have been one aspect we didn't like about Doc360, the support team's assistance made it clear that they were there for us. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/14/2025

"Reliable product with great support"

5/5

What do you like best about Document360?

The support and customer teams are always available and very quick to respond. While being friendly and professional, they can solve problems quickly and are ready to assist with realizing customer needs together with them. The product itself is developed quickly and things like multi language availability is added soon after initial launch. Customer feedback is taken seriously and considered when developing new features to make sure that necessary use cases are being covered. Their own documentation is quite helpful and the tool itself is intuitive and fairly easy to use. If anything gets too complex, support is quick to help. Most features are accessible in the UI and do not need any advanced technical knowledge or specific implementation. Further integration into your own systems is possible. Review collected by and hosted on G2.com.

What do you dislike about Document360?

The content editor is a bit buggy sometimes, when migrating older articles into the new editor, especially with table content. The homepage builder can be a bit unintuitive at times and could be improved. Review collected by and hosted on G2.com.

Naman T.

Executive Officer

Enterprise (> 1000 emp.)

9/15/2025

"Review-Document 360"

5/5

What do you like best about Document360?

I like because of its user-friendly interface. There are some very useful features like AI-driven assistance and flexible customization options for branding and layout. It's responsive customer support is something that sets it apart from most of the other platforms. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Lack of an offline mode and mobile app

It's high pricing

Limitations in the editor's functionality and formatting

Slow loading times

Need for more advanced integrations with other tools. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

There are so many flaws that occur during customer onboarding and support service that only a customer can feel (mostly frustrated!).

no full coverage of product functionalities,

irrelevant onboarding content, and self-help guides

expectations set during sales aren’t met in the onboarding

To ease these heartburns, Document360, a knowledge base platform, can help provide a detailed product overview.

Knowledge Base Improves Customer Satisfaction & Success. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

9/11/2025

"Feature packed KB solution"

5/5

What do you like best about Document360?

After thoroughly evaluating three similar platforms, we ultimately chose Document360. While it’s not the cheapest solution, it stood out as the most complete solution, offering everything we needed. The platform delivers strong permissions and controls at many levels, excellent customization, support for both internal and external content, and an easy-to-use editor to create content. Overall, Document360 met all of our important requirements and proved to be the best fit for our organization. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Trial periods are short, making it difficult to fully assess the product without reaching out for an extension. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 helps us organize and manage a large amount of content without relying on IT resources. The platform is easy to use, and the article creation editor makes building and maintaining content straightforward. This saves us time and ensures our information stays well-structured and accessible. Review collected by and hosted on G2.com.

Geraldine F.

Customer Success Manager

Small-Business (50 or fewer emp.)

8/20/2025

"Exactly the tool we were looking for"

5/5

What do you like best about Document360?

I really like the fact that we can have different levels of access for our categories and articles. The API and integrations are working great, everything is customizable on the public knowledge web page, the Eddy AI is very useful! And I have to add that the Technical Support and Onboarding teams are AWESOME! Very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Document360?

The only minor downside would be the bilingual aspect of the tool. The knowledge base site is 100% bilingual (we use French and English) but we would need to have the Portal bilingual as well. Review collected by and hosted on G2.com.

Response from Vaishnave Jayaraman of Document360

edit

Hi Geraldine, we are delighted to hear that Document360 is the tool you were looking for, with its customizable access levels, API, integrations, and Eddy AI. We appreciate your feedback on the bilingual aspect and will consider it for future updates. It is great to hear that Document360 is helping centralize internal guides and procedures while also providing How-to and Ticket Deflection for your customers.

Sabitha A.

Presentation Designer

Small-Business (50 or fewer emp.)

12/12/2025

"AI Assistant Revolutionize Knowledge Management"

5/5

What do you like best about Document360?

The intuitive UI and powerful search are game changers. It's easy to structure our knowledge base with versioning, category manager, and custom roles. We also love the AI writing assistant it helps our team write better, faster. Review collected by and hosted on G2.com.

What do you dislike about Document360?

The analytics dashboard is insightful, but a bit limited in custom reporting options. Would love deeper filters. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

8/29/2025

"Couldn't be happier with our new documentation knowledge base!"

5/5

What do you like best about Document360?

What impressed me the most was the professional look of the platform, how easy it was to add multimedia content, and the ease of going back and forth from WYSIWIG (my preferred method) to code, should editing be needed on a case by case basis that way. Customer support was needed a couple of times as we were implementing the product, and they were always very quick and helpful. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Honestly we have very few downsides, the only one I can think of is that the table headers do not freeze to be always visible while the use is scrolling. Review collected by and hosted on G2.com.

Katrina Q.

Junior Technical Writer

Mid-Market (51-1000 emp.)

7/11/2025

"The Best Knowledge Base Platform for Technical Writers"

5/5

What do you like best about Document360?

The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 is constantly listening to customer feedback and incorporates it into their product release plan. I'm able to subscribe to similar issues that other customers are facing using the platform, but I also get informed via email when feedback is under review or in process in the release plan. Review collected by and hosted on G2.com.

Response from Vaishnave Jayaraman of Document360

edit

Hi Katrina, we are delighted to hear that you find Document360 easy to use and that you recommend it to the technical writing community, that truly means a lot to us. We have noted your feedback on version control and pricing, and we will definitely consider it as we continue improving the platform.