[ Documen... Reviews ](https://www.g2.com/products/document360/reviews) [ Documen... Reviews ](https://www.g2.com/products/document360/reviews) # Document360 Pricing Overview [Editedit](https://my.g2.com/document360/pricings) Free Trial ## Document360 Pricing Key Insights Last updated on Jul 01, 2026 * * * Document360 offers **3 pricing editions** , with pricing details available directly from the vendor. A free trial of **Document360** is also available. Review the Document360 pricing table below to determine which features best align with your requirements. Contact **Kovai Limited** directly to purchase the software. * * * Professional — Contact Us / 5 Team Accounts (billed annually) Business — Contact Us / 10 Team Accounts (billed annually) Enterprise — Contact Us Rated 4.7 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Professional Contact Us 5 Team Accounts (billed annually) Free Trial Built for growing teams to scale documentation efficiently. - Internal & External Knowledge Base - Custom Web Address - Import from Word - Auto-Translate to 50+ Languages - SEO Customization - Customise Knowledge Base Design - API Documentation - Download Article as PDF - Feedback Manager - 24/5 Support - Guided Setup - AI Writing Agent - AI Content & FAQ Creation Show More Business Contact Us 10 Team Accounts (billed annually) Free Trial Advanced features and tracking controls for mid-sized teams. - Everything in Professional, plus - Custom Workflow Builder - Embedded Help Centre - Support Ticket Deflector - Pro Analytics Dashboard - Integrate with 30+ Tools - API Support - Dedicated Account Manager - AI Search & Answer Show More Enterprise Contact Us [Contact Us](#) Custom AI solutions for enterprises with high-scale and high-security needs. - Everything in Business, plus - Multiple Sign-On Models - Interactive Decision Tree - Testing Environment - Security Audit Trail - Dedicated Design Expert - 24/5 Priority support - Auto-Generate Glossaries Show More Plan that suits every stage of your business. Start free. Pricing information for Document360 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Document360 must be conducted with the seller. Get started with a 14-day free trial, or book a demo with us. Pricing information was last updated on November 12, 2025 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 8% ### Perceived Cost $$$$$ ## Document360 Pricing FAQs Generated using AI Is Document360 free, or does it offer a free trial? Document360 does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Document360 cost in 2026? Pricing details for Document360 are not publicly listed. Users should visit the Kovai Limited's official pricing page or contact the vendor directly for current pricing information. Who is Document360 pricing best suited for? According to G2 reviews, Document360's pricing structure appeals most to mid-market software and IT companies that need scalable, feature-rich documentation without heavy development overhead. G2 reviewers from mid-market segments consistently praise Document360's collaboration tools, analytics, and integrations as well-suited to teams of 50 to 1,000 employees. Small businesses find value in Document360's ease of use and setup speed, though several G2 reviewers flag the cost as a barrier for startups with tight budgets. Enterprise reviewers highlight security, SSO, and dedicated support as key differentiators. Industries like computer software, financial services, IT services, and healthcare appear most frequently among satisfied G2 reviewers. What are the key differences between the free and paid versions of Document360? Document360 does not offer a permanent free version, but G2's pricing data confirms a free trial is available for teams to evaluate capabilities before committing. Document360's paid Professional tier introduces core features like AI writing assistance, SEO customization, auto-translation, and custom web addresses. Upgrading to Document360's Business tier unlocks workflow automation, embedded help centers, advanced analytics, 30-plus integrations, and AI search. The Enterprise tier adds SSO, security audit trails, interactive decision trees, and a testing environment. G2 reviewers frequently note that key features like analytics and integrations are gated behind higher tiers, making the trial period especially important for evaluating fit. Is Document360 considered good value for its pricing? Document360 earns an overall 4.5/5 rating on G2, suggesting strong satisfaction despite recurring pricing concerns. G2 reviewers frequently describe Document360 as expensive, particularly for small teams and startups, with multiple reviewers noting that important features are locked behind higher tiers or add-ons, making total costs unpredictable. However, many G2 users counter that the feature richness, AI capabilities, responsive support, and ease of use justify the premium. Reviewers from mid-market and enterprise segments tend to view Document360's pricing as reasonable given the value delivered. The consensus is that Document360 represents a premium investment best rewarded when teams fully leverage its documentation, analytics, and AI features. ## Top-Rated Alternatives [ ![ProProfs Knowledge Base Software](https://images.g2crowd.com/uploads/product/hd_favicon/473c7775e9b7169dcbca3291dcf23aca/proprofs-knowledge-base-software.svg "ProProfs Knowledge Base Software") ProProfs Knowledge Base Software 4.6/5(30) ](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) [ ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence") Confluence 4.1/5(4,366) ](https://www.g2.com/products/confluence/reviews) [ ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ View All Alternatives ](https://www.g2.com/products/document360/competitors/alternatives) ## Document360 Pricing Reviews (2) ![Rajiv J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajiv J.") RJ Rajiv J. 1/15/2026 More Options - - [Respond as Document360](https://www.g2.com/survey_responses/document360-review-12216493/official_response/new) "Intuitive and Feature-Rich Documentation Platform" 5/5 What do you like best about Document360? I appreciate Document360's feature-rich platform, clean interface, and intuitive authoring and navigation. The AI features and versioning capabilities are particularly helpful. It makes our work more effective and efficient, reducing the load on our technical support teams and promoting self-service, which in turn helps to cut down on support costs. The initial setup was very easy and intuitive, with a short learning curve. Review collected by and hosted on G2.com. What do you dislike about Document360? Nothing as of now Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Document360 offers versioning, intuitive authoring, and a clean interface, helping us effectively serve customers and reduce support costs by promoting self-service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite TA Tanvi A. Senior Technical Support Engineer Small-Business (50 or fewer emp.) 4/9/2026 More Options - - [Respond as Document360](https://www.g2.com/survey_responses/document360-review-12606799/official_response/new) "User-Friendly Yet Pricey Document Management Tool" 3.5/5 What do you like best about Document360? I use Document360 for maintaining User guides, and I love how user-friendly the UI is. It's easy to use and has version control, which really helps to scale the document. I also appreciate the easy formatting use, which allows for page-by-page management and controlled access. Review collected by and hosted on G2.com. What do you dislike about Document360? Pricing is high as we are a startup company. Some packages should be there. It's a bit complex when a person starts using it as a new user. Articles' wise pricing, small team discounts, as after 6 or 10 users it gets more costly. The initial setup was a bit complex. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? I use Document360 for maintaining user guides, providing easy formatting and controlled access, which helps manage client and internal document sharing efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite Document360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d61ecfdb9b46ed822c4cfff4611b92eb/madcap-flare.png "Product Avatar Image") MadCap Flare 4.4/5(491) [ Compare Now ](https://www.g2.com/compare/document360-vs-madcap-flare) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,366) [ Compare Now ](https://www.g2.com/compare/confluence-vs-document360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image") Guru 4.7/5(2,322) [ Compare Now ](https://www.g2.com/compare/document360-vs-guru) ##### Categories on G2 [ Knowledge Base ](https://www.g2.com/categories/knowledge-base-software)[ Customer Self-Service ](https://www.g2.com/categories/customer-self-service)[ Contact Center Knowledge Base ](https://www.g2.com/categories/contact-center-knowledge-base) [ IT Documentation ](https://www.g2.com/categories/it-documentation)[ Help Authoring Tool (HAT) ](https://www.g2.com/categories/help-authoring-tool-hat) Show More ##### Explore More [ What PR CRM platforms work best for account executives who are pitching media across multiple client accounts without mixing up contacts or coverage? ](https://www.g2.com/discussions/what-pr-crm-platforms-work-best-for-account-executives-who-are-pitching-media-across-multiple-client-accounts-without-mixing-up-contacts-or-coverage)[ best attribution software ](https://www.g2.com/discussions/best-attribution-software-2025-what-s-your-pick)[ Who offers the best VoIP packages for companies ](https://www.g2.com/discussions/who-offers-the-best-voip-packages-for-companies) [ What are the top-rated demand planning software for inventory optimization? ](https://www.g2.com/discussions/what-are-the-top-rated-demand-planning-software-for-inventory-optimization)[ What unified workspace software works best for a small team that's fully or mostly remote and needs everything in one place? ](https://www.g2.com/discussions/what-unified-workspace-software-works-best-for-a-small-team-that-s-fully-or-mostly-remote-and-needs-everything-in-one-place%20)[ Pros and Cons Details ](https://www.g2.com/products/document360/reviews?qs=pros-and-cons) Show More [ What PR CRM platforms work best for account executives who are pitching media across multiple client accounts without mixing up contacts or coverage? ](https://www.g2.com/discussions/what-pr-crm-platforms-work-best-for-account-executives-who-are-pitching-media-across-multiple-client-accounts-without-mixing-up-contacts-or-coverage)[ best attribution software ](https://www.g2.com/discussions/best-attribution-software-2025-what-s-your-pick)[ Who offers the best VoIP packages for companies ](https://www.g2.com/discussions/who-offers-the-best-voip-packages-for-companies) [ What are the top-rated demand planning software for inventory optimization? ](https://www.g2.com/discussions/what-are-the-top-rated-demand-planning-software-for-inventory-optimization)[ What unified workspace software works best for a small team that's fully or mostly remote and needs everything in one place? ](https://www.g2.com/discussions/what-unified-workspace-software-works-best-for-a-small-team-that-s-fully-or-mostly-remote-and-needs-everything-in-one-place%20)[ Pros and Cons Details ](https://www.g2.com/products/document360/reviews?qs=pros-and-cons)