--- title: Document360 Reviews meta\_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 541 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 541 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews & Product Details Visit Website Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. * * * Product Website Document360 Seller [Kovai Limited](https://www.g2.com/sellers/kovai-limited) Discussions [Document360 Community](https://www.g2.com/products/document360/discuss) Languages Supported English, French, Portuguese, Spanish Solution Type All-in-One Overview by Saravana Kumar (CEO) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/document360/pricing) ## Document360 Integrations (20) What do users say about integrations? Verified by Document360 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ameyo by Exotel Cloud Contact Center ](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chrome Enterprise ](https://www.g2.com/products/chrome-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Crowdin ](https://www.g2.com/products/crowdin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drift ](https://www.g2.com/products/drift/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GI Big Data ](https://www.g2.com/products/gi-big-data/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hotjar by Contentsquare ](https://www.g2.com/products/hotjar-by-contentsquare/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mixpanel ](https://www.g2.com/products/mixpanel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VXcis ](https://www.g2.com/products/vxcis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VXretail ](https://www.g2.com/products/vxretail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VXsmart ](https://www.g2.com/products/vxsmart/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress themes ](https://www.g2.com/products/wordpress-themes/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho PageSense ](https://www.g2.com/products/zoho-pagesense/reviews) Show More ![Joanna W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna W.") JW Joanna W. Small-Business (50 or fewer emp.) 5/4/2026 "Useful Features but Learning Curve Needs Work" 2/5 What do you like best about Document360? I like that the support team is quick to respond and very helpful, especially as they assisted us in migrating from our old documentation system and findin ghte right features to suit our use-case. The formatting tools are nice and help us ensure that our documents maintain a professional and high standard appearance. I also appreciate the privacy settings on document pages, which are important as they allow us to have both private and public documents. Document360 offers better versioning of documentation compared to our previous system, which had no versioning and was risky if documents were accidentally deleted. I also find that Document360 looks better than our previous solution. Review collected by and hosted on G2.com. What do you dislike about Document360? Sorting & ordering pages is clunky. The learning curve is high for new editors on our team - meaning that they don't edit or contribute to our documentation. Understanding the different types of pages/folders available is not straightforward. Limitation of the number of docs in a single folder was problematic. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Document360 makes our documentation accessible to customers and partners, ensures it looks professional, and helps with document generation. It's helpful for us to have all our documentation in a single place Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/8/2025 "Wrong audience" 1.5/5 What do you like best about Document360? I can see how the templates would be helpful for someone not familiar with documentation. landing page was nice support was responsive Review collected by and hosted on G2.com. What do you dislike about Document360? \* swagger import didn't work \* too much nickle and diming \* too tied to microsoft Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Hosting documentation for our APIs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/19/2020 "This product creates a sleek looking Knowledge Base, but its content editor needs to be more robust." 2/5 What do you like best about Document360? I like that the structure of the published Knowledge Base is mirrored in the content editor, and the one-click publishing creates an easy publishing experience. As mentioned, the Knowledge Base looks clean. Review collected by and hosted on G2.com. What do you dislike about Document360? Uploading new images to documents is tedious (shouldn't take 2-3 clicks). Also, even if you've already uploaded to image, the images are not organized alphabetically, so it can be difficult to find them. There should also be a way to format text to paragraph/normal in the WYSIWYG editor. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Publishing has become a lot more instantaneous and smooth, as well as organizing content on our end-user Knowledge Base site. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Document360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Document360 ](https://www.g2.com/products/document360/discussions/new) ![Phil H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil H.") PH Phil Hansen • Last activity about 6 years ago Is there any restriction limit for team members? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) ![Harsh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh C.") HC Harsh Chandnani • Last activity almost 5 years ago What exciting feature are you going to include in next release. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) [ View all Discussions ](https://www.g2.com/products/document360/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/document360/pricing) Document360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d61ecfdb9b46ed822c4cfff4611b92eb/madcap-flare.png "Product Avatar Image") MadCap Flare 4.4/5(491) [ Compare Now ](https://www.g2.com/compare/document360-vs-madcap-flare) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-document360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image") Guru 4.7/5(2,322) [ Compare Now ](https://www.g2.com/compare/document360-vs-guru) ##### ##### Document360 Features Self-Service Experience Knowledge Base Searchable Articles Knowledge Pages Templates In-Content Feedback Versioning and Version History Knowledge Dissemination Page Analytics Permissions Knowledge Sharing [ View More Features ](https://www.g2.com/products/document360/features) ## Top-Rated Alternatives [ ![Helpjuice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helpjuice") Helpjuice 4.7/5(380) ](https://www.g2.com/products/helpjuice/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ ![Bloomfire](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomfire") Bloomfire 4.6/5(514) ](https://www.g2.com/products/bloomfire/reviews) [ View All Alternatives ](https://www.g2.com/products/document360/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[AI Documentation Generators](https://www.g2.com/categories/ai-documentation-generators)[Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[What MEP platforms allow teams to build and maintain custom block libraries efficiently for repeated project use?](https://www.g2.com/discussions/what-mep-platforms-allow-teams-to-build-and-maintain-custom-block-libraries-efficiently-for-repeated-project-use)[What is the best tool for sending bulk promotional messages on WhatsApp?](https://www.g2.com/discussions/what-is-the-best-tool-for-sending-bulk-promotional-messages-on-whatsapp) [Most popular influencer marketing platform among startups](https://www.g2.com/discussions/most-popular-influencer-marketing-platform-among-startups)[Which employee perks platforms and benefits rewards software integrates seamlessly with ADP or HR and finance platforms HRIS systems?](https://www.g2.com/discussions/which-employee-perks-platforms-and-benefits-rewards-software-integrates-seamlessly-with-adp-or-hr-and-finance-platforms-hris-systems)[Pros and Cons Details](https://www.g2.com/products/document360/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)