Document360 Reviews & Product Details

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. AI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. Step-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing. Custom Workflow Builder: Automate documentation workflows with custom review stages, roles and approvals. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages

Product Website

Seller

Kovai Limited

Discussions

Document360 Community

Languages Supported

English, French, Portuguese, Spanish

Overview by

Saravana Kumar (CEO)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Document360 Media

Provide answers to user queries 5x faster with our interactive AI search. Intelligent search capability employs advanced algorithms to understand user queries, context, and intent, delivering highly accurate and relevant results.

Document360 Demo - Reduce your support tickets with a Knowledge Base

Allow customers to access helpful resources such as how-to-guides, FAQs, & troubleshooting guides via a public, private or mixed help center.

Document360 Demo - Centralize your software documentation

From API Docs to release notes, we’ve got you covered. Create, manage, and organize all your technical documentation in one powerful platform, boosting productivity by keeping your team and users aligned.

Document360 Demo - Manage API guides and API docs in one place

One place to manage all your API docs. Create API guides, test APIs, and automate notifications to ease communication between developers.

Document360 Demo - Empower users to get the most out of your product, service, or application with User Manuals

Help your users easily navigate and troubleshoot any software or hardware issues with detailed user guides, instruction guides, and glossaries to save time and avoid the hassle of contacting support.

Reduce Customer Support Tickets with Document360

Manage Internal Documentation, SOPs, Onboarding, and much more with Document360

AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360

Customer testimonial - Fastmag

Customer testimonial - EasySend

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Linus K.

Junior Tech Writer

Mid-Market (51-1000 emp.)

6/11/2025

"Integration friendly and Easy to manage"

5/5

What do you like best about Document360?

1. Very easy to integrate with other external softwares

2. Graphics and UI are very sharp

3. Not too costly

4. Allows lot of customization in KB site Review collected by and hosted on G2.com.

What do you dislike about Document360?

1. Takes lot of time to implement new features as they have complex workflows

2. Not all features which we were using in MS Word are available here

3. Few major integrations are missing, may be made available in future Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Easy to publish any documents and make any changes also - Saves Lot of time and work hours of authors.

Web based access to all content - previously it was all PDFs and documents which was not user freindly

Allow uploading Videos, PDFs and PPTs etc., - this was very difficult previously we had to share GDrive links always Review collected by and hosted on G2.com.

Response from Vaishnave Jayaraman of Document360

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Hi Linus, we are glad to hear that you find Document360 integration-friendly and easy to manage. Our team is constantly working on improving our features and integrations, so we appreciate your feedback on areas for improvement.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/29/2025

"Consistent Updates and Effortless Documentation Sharing"

4.5/5

What do you like best about Document360?

Consistent update notifications, ease of use and sharing documentation internally in the product teams are the biggest game-changer for us. Review collected by and hosted on G2.com.

What do you dislike about Document360?

It has got all ends covered for the Knowledge teams. I guess the scope of improvement could be for the experience for Admins on the UX front while setting the integrations. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/9/2025

"Document 360"

4/5

What do you like best about Document360?

What I liked most about Document360 was how clean and intuitive the knowledge base setup was. It let me organise content into categories, add search functionality, and make everything look professional without needing much technical knowledge. The editor is really straightforward, and I liked that I could manage different versions of documents, which is great when policies or processes change. Review collected by and hosted on G2.com.

What do you dislike about Document360?

The main drawback for me was the pricing. For smaller teams or solo projects, it can feel a little expensive compared to basic documentation tools. Also, while the editor is powerful, some of the customisation options for the design/layout felt a bit limited unless you dive into advanced settings. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 solved the problem of scattered and inconsistent documentation. Before, information was spread across files, emails, and shared drives, which made it hard for people to find what they needed. Now, everything is centralised, searchable, and easy to update, so colleagues and customers can quickly access the right information. The main benefits for me have been saving time, reducing repeat questions, and ensuring everyone is always working from the most up-to-date version. Review collected by and hosted on G2.com.

Duygu K.

Technical Content Writer

Small-Business (50 or fewer emp.)

12/4/2025

"User-Friendly Kind & Helpful Customer Support Team"

5/5

What do you like best about Document360?

Problem solver customer support team, weekly information letters are very helpful. From product perspective, The platform is very user-friendly even for someone just started. Most changes are made easily. Documentation revisions are very fast, so it is very usefull. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Visiual editor could be better to adding some shapes, arrows etc Review collected by and hosted on G2.com.

Björn B.

Lead Technical Writer

Mid-Market (51-1000 emp.)

6/25/2025

"Simple, Effective, and Reader-Friendly"

5/5

What do you like best about Document360?

I really liked how easy it was to set up and start using Document360. The interface is clean, intuitive, and makes organizing our knowledge base feel effortless. Review collected by and hosted on G2.com.

What do you dislike about Document360?

If I had to pick something, I'd say the article layout could offer a bit more customization to better match our branding, but overall, it still works really well. Review collected by and hosted on G2.com.

Response from Vaishnave Jayaraman of Document360

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Hi Björn, it is great to hear that Document360 has helped you solve the challenge of organizing and maintaining a growing knowledge base. Thanks for your feedback on the article layout. We will certainly consider your feedback for future improvements.

Christopher M.

Technical Support Supervisor

Small-Business (50 or fewer emp.)

5/9/2025

"Document360 is a wonderful and powerful, yet simple platform to utilize."

3.5/5

What do you like best about Document360?

Document360 has an appealing UI, it's easy to understand, and learn how to navigate and manage. Editing in Doc360 was always a smooth and pleasurable experience, with enough options to allow you to truly customize and streamline your self-service knowledgebase. It was easy to integrate with our team, and implementing it took little to no effort. Customer Support was always wonderful and quick to answer any questions.

I personally utilized Document360 daily, and found it to always be a powerful tool. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Exporting Documentation out of Doc360 to be utilized in other software, cross-referenced, or edited elsewhere left a lot to be desired, especially utilizing the Bulk exporter which primarily spit out the files in HTML documents.

The editor at times when editing a large document tends to hiccup, but otherwise, I have no complaints. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/29/2025

"Great Product"

4.5/5

What do you like best about Document360?

This software is straightforward and user-friendly, making it easy for me to document how our software functions. The resulting website is clear and accessible to users. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Some people may find this product appealing, but I find the frequent updates to its features a bit overwhelming. I don't always have enough time to keep updating my skills so regularly. Review collected by and hosted on G2.com.

Amr N.

Head of customer Care

Mid-Market (51-1000 emp.)

8/18/2025

"its a good software to have all the KB in one portal. But its a little bit complicated."

3.5/5

What do you like best about Document360?

Is to have all KB in a one portal and accessible from all the CC agents also the AI feature that available in searching for article or content available within the KB Review collected by and hosted on G2.com.

What do you dislike about Document360?

Missing a lot of Writing features also the layout of the document view need some enhancement Review collected by and hosted on G2.com.

Response from Vaishnave Jayaraman of Document360

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Dear Amr, thank you for your feedback! We're glad Document360 is helping with your Customer Care KB. Your suggestions on writing features and layout are noted for future improvements.

Aditya A.

Customer Service Representative

Small-Business (50 or fewer emp.)

3/28/2025

"A well-stocked knowledge base I am happy with."

4.5/5

What do you like best about Document360?

I’m a big fan of how Document360 enables easy, comprehensive knowledge base building and maintenance the nifty editor and search is powerful and on point when it comes to finding things quickly, and simplistically categorizing our team’s product docs. Review collected by and hosted on G2.com.

What do you dislike about Document360?

The only thing that annoys me is how little you can change in the homepage builder if they added more no-code flexibility or the option to have custom icons of various sizes, it would be much easier to adapt our brand without getting into CSS. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/12/2025

"Simple and Effective Online Docs Solution"

4.5/5

What do you like best about Document360?

I use Document360 every day.

It's easy to use whether you are writing, updating, or publishing. After authoring in Adobe FrameMaker for 25 years I was a bit leery of trying something so different. I needn't have worried. Although Document360 doesn't yet have the breadth of features FM has, the learning curve for the tool is near zero and its simplicity is a serious time-saver. Review collected by and hosted on G2.com.

What do you dislike about Document360?

They are still adding features to catch up to other writing platforms but their service is excellent and they are extremely attentive and interested in new ideas. I can't wait to see what they do next! Review collected by and hosted on G2.com.