Document360 Reviews & Product Details

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks. Who It’s For: By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly. By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing Key Capabilities: AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs. AI Writing Agent: Instantly turn text, video or prompts into structured, ready-to-publish documentation. SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability. Powerful Editors: Markdown for speed and WYSIWYG for rich visuals, both with real-time previews and drag-and-drop media. Step-by-Step Guides: Capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds. Category Manager: Organize and restructure content effortlessly with drag-and-drop control. Interactive Demos: Create guided, clickable walkthroughs inside articles to help users learn by doing. Custom Workflow Builder: Automate documentation workflows with custom review stages, roles and approvals. Pro Analytics: Measure performance, engagement, search trends, feedback and ticket deflection. Brand Customization: Tailor portal design, layout and color themes to your brand. Security: SOC 2 and GDPR-aligned with SSO, JWT, SAML and IP restriction Localization: Supports 50+ languages

Product Website

Seller

Kovai Limited

Discussions

Document360 Community

Languages Supported

English, French, Portuguese, Spanish

Overview by

Saravana Kumar (CEO)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Document360 Media

Provide answers to user queries 5x faster with our interactive AI search. Intelligent search capability employs advanced algorithms to understand user queries, context, and intent, delivering highly accurate and relevant results.

Document360 Demo - Reduce your support tickets with a Knowledge Base

Allow customers to access helpful resources such as how-to-guides, FAQs, & troubleshooting guides via a public, private or mixed help center.

Document360 Demo - Centralize your software documentation

From API Docs to release notes, we’ve got you covered. Create, manage, and organize all your technical documentation in one powerful platform, boosting productivity by keeping your team and users aligned.

Document360 Demo - Manage API guides and API docs in one place

One place to manage all your API docs. Create API guides, test APIs, and automate notifications to ease communication between developers.

Document360 Demo - Empower users to get the most out of your product, service, or application with User Manuals

Help your users easily navigate and troubleshoot any software or hardware issues with detailed user guides, instruction guides, and glossaries to save time and avoid the hassle of contacting support.

Reduce Customer Support Tickets with Document360

Manage Internal Documentation, SOPs, Onboarding, and much more with Document360

AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360

Customer testimonial - Fastmag

Customer testimonial - EasySend

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Verified User in Telecommunications

Mid-Market (51-1000 emp.)

6/11/2025

"Powerful Documentation Tool"

3.5/5

What do you like best about Document360?

What I appreciate most about Document360 is its clean, intuitive interface and strong focus on structured content management. It allows technical teams to organize complex documentation hierarchically with ease, using categories, subcategories, and version control. The Markdown editor is powerful yet user-friendly, making content creation seamless even for non-technical contributors. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Role-Based Access Granularity:

Permission settings are good but could offer more granular control—especially for enterprise environments where content visibility and editing rights need tighter management. Review collected by and hosted on G2.com.

What problems is Document360 solving and how is that benefiting you?

Document360 helps us address the challenge of managing and delivering well-structured, searchable documentation across teams and stakeholders. Before using Document360, content was often siloed in scattered files or basic editors, making version control, collaboration, and knowledge sharing difficult. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

6/23/2025

"Easy to Use & Aesthetically Beautiful"

5/5

What do you like best about Document360?

It's a very turnkey product. Once you get the access, it's very easy to figure out how to create content without needing much training. Once the content is published, the final display of it is very attractive and easy on the eyes for consumption. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Their latest update made it a little more difficult to figure out the locations of some features. Tooltips might be handy for hovering. Review collected by and hosted on G2.com.

Ghanisht k.

Players relations Operations Manager

Gambling & Casinos

Small-Business (50 or fewer emp.)

9/12/2025

"Customer Self service Amazing software"

5/5

What do you like best about Document360?

The Customer centric self service software with AI integration to help the advisor for better knowledge base and understanding Review collected by and hosted on G2.com.

What do you dislike about Document360?

Integration with Internal tool lacks sometime Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

12/2/2025

"User-Friendly Software with Outstanding Support and Features"

4.5/5

What do you like best about Document360?

The software is extremely user-friendly and offers a wide range of useful features. Additionally, the customer support is both quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about Document360?

At times, the bulleting feature can be problematic. Review collected by and hosted on G2.com.

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

5/8/2025

"Document 360 is an easy-to-use knowledge base platform that is constantly evolving in helpful ways."

4/5

What do you like best about Document360?

The migration support has been exceptional so far.

There are regular updates with new features that make a significant difference.

Whenever I have issues, the support I receive via chat is always timely and helpful.

The feedback from our users has been universally positive. Review collected by and hosted on G2.com.

What do you dislike about Document360?

There are some more niche features that we would like to see for situations where two workspaces in one project have different requirements. Review collected by and hosted on G2.com.

Ricardo N.

IT specialist

Small-Business (50 or fewer emp.)

11/4/2025

"I've been creating articles for our team and partners in a simple way."

4/5

What do you like best about Document360?

It is easy to manage and to publish articles. Review collected by and hosted on G2.com.

What do you dislike about Document360?

So far, I don't have any negative points. Review collected by and hosted on G2.com.

Atul B.

Senior Documentation Writer

Telecommunications

Enterprise (> 1000 emp.)

1/25/2025

"AI with Knowledge Base"

5/5

What do you like best about Document360?

The knowledge base platform which is integrated with edsy ai assistant.

Advacnced editor for creating the awesome articles.

Can be integrated easily with ms team for notifications. Also it's easier to customize the notifications and channel. Review collected by and hosted on G2.com.

What do you dislike about Document360?

We can not add callout icon directly through editor like confluence having it.

Also knowledge base user should have able to enable alert for required article. So they will get to know articles are published. Review collected by and hosted on G2.com.

Karen W.

CX and content development across IAGL

Enterprise (> 1000 emp.)

5/6/2025

"Simple and very effective"

4.5/5

What do you like best about Document360?

Great support team plus online help means it's fast and easy to overcome any bumps in the road. Easy to build and edit. Technology team love it too. Review collected by and hosted on G2.com.

What do you dislike about Document360?

Could be more intuitive, search option could be improved. Review collected by and hosted on G2.com.

Verified User in Computer Networking

Mid-Market (51-1000 emp.)

6/19/2025

"Technical Writer"

4.5/5

What do you like best about Document360?

Ease of Use, Number of features, Integrated environment, Ease of Implementation Review collected by and hosted on G2.com.

What do you dislike about Document360?

Version control of documents, Loading time for large documents Review collected by and hosted on G2.com.

Brock W.

Learning Consultant

Enterprise (> 1000 emp.)

5/8/2025

"Doc360: The living resource for everything documentation"

4/5

What do you like best about Document360?

I love how easy it is to find and create new docs. Users are able to access information right when they need it. Customer support has always helped when we've needed. Fantastic! Review collected by and hosted on G2.com.

What do you dislike about Document360?

Can take a bit to understand the flow and how things work. Review collected by and hosted on G2.com.