# Top 10 Document360 Alternatives & Competitors
**Average Rating:** 4.7/5
**Total Number of Reviews:** 542
Research alternative solutions to Document360 on G2, with real user reviews on competing tools. Knowledge Base Software is a widely used technology, and many people are seeking productive, top rated software solutions with q & a, link sharing, and searchable. Other important factors to consider when researching alternatives to Document360 include content and user experience. The best overall Document360 alternative is Helpjuice. Other similar apps like Document360 are Guru, Bloomfire, Archbee, and ClickHelp. Document360 alternatives can be found in [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) but may also be in [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) or [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat).


## Best Paid & Free Alternatives to Document360
  - [Helpjuice](https://www.g2.com/products/helpjuice/reviews)
  - [Guru](https://www.g2.com/products/guru/reviews)
  - [Bloomfire](https://www.g2.com/products/bloomfire/reviews)
  - [Archbee](https://www.g2.com/products/archbee/reviews)
  - [ClickHelp](https://www.g2.com/products/clickhelp/reviews)
  - [GitBook](https://www.g2.com/products/gitbook/reviews)
  - [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)

## Top 10 Alternatives to Document360 Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Document360 stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Computer & Network Security, and Telecommunications, and find the best product for your business.


  ### 1. [Helpjuice](https://www.g2.com/products/helpjuice/reviews)
By Helpjuice
**Average Rating:** 4.7/5
**Total Reviews:** 381
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.


Reviewers say compared to Document360, Helpjuice is:
- Easier to admin
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)

**Compare:** [Document360 vs Helpjuice](https://www.g2.com/compare/document360-vs-helpjuice)
**Compare Helpjuice with other alternatives:**
- [Helpjuice vs Guru](https://www.g2.com/compare/guru-vs-helpjuice)
- [Helpjuice vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-helpjuice)
- [Helpjuice vs Archbee](https://www.g2.com/compare/archbee-vs-helpjuice)
- [Helpjuice vs ClickHelp](https://www.g2.com/compare/clickhelp-vs-helpjuice)
- [Helpjuice vs GitBook](https://www.g2.com/compare/gitbook-vs-helpjuice)
- [Helpjuice vs ProProfs Knowledge Base Software](https://www.g2.com/compare/helpjuice-vs-proprofs-knowledge-base-software)
- [Helpjuice vs Confluence](https://www.g2.com/compare/confluence-vs-helpjuice)
- [Helpjuice vs MadCap Flare](https://www.g2.com/compare/helpjuice-vs-madcap-flare)
- [Helpjuice vs Notion](https://www.g2.com/compare/helpjuice-vs-notion)

  ### 2. [Guru](https://www.g2.com/products/guru/reviews)
By Guru
**Average Rating:** 4.7/5
**Total Reviews:** 2,323
Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.


Reviewers say compared to Document360, Guru is:
- Easier to set up
- Better at meeting requirements
- More expensive
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)

**Compare:** [Document360 vs Guru](https://www.g2.com/compare/document360-vs-guru)
**Compare Guru with other alternatives:**
- [Guru vs Helpjuice](https://www.g2.com/compare/guru-vs-helpjuice)
- [Guru vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-guru)
- [Guru vs Archbee](https://www.g2.com/compare/archbee-vs-guru)
- [Guru vs ClickHelp](https://www.g2.com/compare/clickhelp-vs-guru)
- [Guru vs GitBook](https://www.g2.com/compare/gitbook-vs-guru)
- [Guru vs ProProfs Knowledge Base Software](https://www.g2.com/compare/guru-vs-proprofs-knowledge-base-software)
- [Guru vs Confluence](https://www.g2.com/compare/confluence-vs-guru)
- [Guru vs MadCap Flare](https://www.g2.com/compare/guru-vs-madcap-flare)
- [Guru vs Notion](https://www.g2.com/compare/guru-vs-notion)

  ### 3. [Bloomfire](https://www.g2.com/products/bloomfire/reviews)
By Bloomfire
**Average Rating:** 4.6/5
**Total Reviews:** 515
Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.


Reviewers say compared to Document360, Bloomfire is:
- Slower to reach roi
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)

**Compare:** [Document360 vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-document360)
**Compare Bloomfire with other alternatives:**
- [Bloomfire vs Helpjuice](https://www.g2.com/compare/bloomfire-vs-helpjuice)
- [Bloomfire vs Guru](https://www.g2.com/compare/bloomfire-vs-guru)
- [Bloomfire vs Archbee](https://www.g2.com/compare/archbee-vs-bloomfire)
- [Bloomfire vs ClickHelp](https://www.g2.com/compare/bloomfire-vs-clickhelp)
- [Bloomfire vs GitBook](https://www.g2.com/compare/bloomfire-vs-gitbook)
- [Bloomfire vs ProProfs Knowledge Base Software](https://www.g2.com/compare/bloomfire-vs-proprofs-knowledge-base-software)
- [Bloomfire vs Confluence](https://www.g2.com/compare/bloomfire-vs-confluence)
- [Bloomfire vs MadCap Flare](https://www.g2.com/compare/bloomfire-vs-madcap-flare)
- [Bloomfire vs Notion](https://www.g2.com/compare/bloomfire-vs-notion)

  ### 4. [Archbee](https://www.g2.com/products/archbee/reviews)
By Archbee
**Average Rating:** 4.6/5
**Total Reviews:** 118
Create beautiful diagrams that power your software development team


Reviewers say compared to Document360, Archbee is:
- Easier to admin
- Easier to set up
- More usable
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software), [Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [API Documentation Management](https://www.g2.com/categories/api-documentation-management)

**Compare:** [Document360 vs Archbee](https://www.g2.com/compare/archbee-vs-document360)
**Compare Archbee with other alternatives:**
- [Archbee vs Helpjuice](https://www.g2.com/compare/archbee-vs-helpjuice)
- [Archbee vs Guru](https://www.g2.com/compare/archbee-vs-guru)
- [Archbee vs Bloomfire](https://www.g2.com/compare/archbee-vs-bloomfire)
- [Archbee vs ClickHelp](https://www.g2.com/compare/archbee-vs-clickhelp)
- [Archbee vs GitBook](https://www.g2.com/compare/archbee-vs-gitbook)
- [Archbee vs ProProfs Knowledge Base Software](https://www.g2.com/compare/archbee-vs-proprofs-knowledge-base-software)
- [Archbee vs Confluence](https://www.g2.com/compare/archbee-vs-confluence)
- [Archbee vs MadCap Flare](https://www.g2.com/compare/archbee-vs-madcap-flare)
- [Archbee vs Notion](https://www.g2.com/compare/archbee-vs-notion)

  ### 5. [ClickHelp](https://www.g2.com/products/clickhelp/reviews)
By ClickHelp
**Average Rating:** 4.7/5
**Total Reviews:** 67
ClickHelp - Web-Based Online Documentation Tool. Create user manuals, software documentation, guides in a web browser. Publish content online in a few clicks!


Reviewers say compared to Document360, ClickHelp is:
- Slower to reach roi
- More expensive
- Easier to admin
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software), [Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [API Documentation Management](https://www.g2.com/categories/api-documentation-management)

**Compare:** [Document360 vs ClickHelp](https://www.g2.com/compare/clickhelp-vs-document360)
**Compare ClickHelp with other alternatives:**
- [ClickHelp vs Helpjuice](https://www.g2.com/compare/clickhelp-vs-helpjuice)
- [ClickHelp vs Guru](https://www.g2.com/compare/clickhelp-vs-guru)
- [ClickHelp vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-clickhelp)
- [ClickHelp vs Archbee](https://www.g2.com/compare/archbee-vs-clickhelp)
- [ClickHelp vs GitBook](https://www.g2.com/compare/clickhelp-vs-gitbook)
- [ClickHelp vs ProProfs Knowledge Base Software](https://www.g2.com/compare/clickhelp-vs-proprofs-knowledge-base-software)
- [ClickHelp vs Confluence](https://www.g2.com/compare/clickhelp-vs-confluence)
- [ClickHelp vs MadCap Flare](https://www.g2.com/compare/clickhelp-vs-madcap-flare)
- [ClickHelp vs Notion](https://www.g2.com/compare/clickhelp-vs-notion)

  ### 6. [GitBook](https://www.g2.com/products/gitbook/reviews)
By GitBook
**Average Rating:** 4.7/5
**Total Reviews:** 207
GitBook is a modern publishing toolchain.


Reviewers say compared to Document360, GitBook is:
- Easier to admin
- Easier to set up
- Better at meeting requirements
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software), [AI Documentation Generators](https://www.g2.com/categories/ai-documentation-generators)

**Compare:** [Document360 vs GitBook](https://www.g2.com/compare/document360-vs-gitbook)
**Compare GitBook with other alternatives:**
- [GitBook vs Helpjuice](https://www.g2.com/compare/gitbook-vs-helpjuice)
- [GitBook vs Guru](https://www.g2.com/compare/gitbook-vs-guru)
- [GitBook vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-gitbook)
- [GitBook vs Archbee](https://www.g2.com/compare/archbee-vs-gitbook)
- [GitBook vs ClickHelp](https://www.g2.com/compare/clickhelp-vs-gitbook)
- [GitBook vs ProProfs Knowledge Base Software](https://www.g2.com/compare/gitbook-vs-proprofs-knowledge-base-software)
- [GitBook vs Confluence](https://www.g2.com/compare/confluence-vs-gitbook)
- [GitBook vs MadCap Flare](https://www.g2.com/compare/gitbook-vs-madcap-flare)
- [GitBook vs Notion](https://www.g2.com/compare/gitbook-vs-notion)

  ### 7. [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews)
By ProProfs
**Average Rating:** 4.6/5
**Total Reviews:** 32
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.


Reviewers say compared to Document360, ProProfs Knowledge Base Software is:
- More usable
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software), [Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)

**Compare:** [Document360 vs ProProfs Knowledge Base Software](https://www.g2.com/compare/document360-vs-proprofs-knowledge-base-software)
**Compare ProProfs Knowledge Base Software with other alternatives:**
- [ProProfs Knowledge Base Software vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-proprofs-knowledge-base-software)
- [ProProfs Knowledge Base Software vs Guru](https://www.g2.com/compare/guru-vs-proprofs-knowledge-base-software)
- [ProProfs Knowledge Base Software vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-proprofs-knowledge-base-software)
- [ProProfs Knowledge Base Software vs Archbee](https://www.g2.com/compare/archbee-vs-proprofs-knowledge-base-software)
- [ProProfs Knowledge Base Software vs ClickHelp](https://www.g2.com/compare/clickhelp-vs-proprofs-knowledge-base-software)
- [ProProfs Knowledge Base Software vs GitBook](https://www.g2.com/compare/gitbook-vs-proprofs-knowledge-base-software)
- [ProProfs Knowledge Base Software vs Confluence](https://www.g2.com/compare/confluence-vs-proprofs-knowledge-base-software)
- [ProProfs Knowledge Base Software vs MadCap Flare](https://www.g2.com/compare/madcap-flare-vs-proprofs-knowledge-base-software)
- [ProProfs Knowledge Base Software vs Notion](https://www.g2.com/compare/notion-vs-proprofs-knowledge-base-software)

  ### 8. [Confluence](https://www.g2.com/products/confluence/reviews)
By Atlassian
**Average Rating:** 4.1/5
**Total Reviews:** 4,369
Give your team one place to share, find, and collaborate on information they need to get work done.


Reviewers say compared to Document360, Confluence is:
- Slower to reach roi
- More expensive
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)

**Compare:** [Document360 vs Confluence](https://www.g2.com/compare/confluence-vs-document360)
**Compare Confluence with other alternatives:**
- [Confluence vs Helpjuice](https://www.g2.com/compare/confluence-vs-helpjuice)
- [Confluence vs Guru](https://www.g2.com/compare/confluence-vs-guru)
- [Confluence vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-confluence)
- [Confluence vs Archbee](https://www.g2.com/compare/archbee-vs-confluence)
- [Confluence vs ClickHelp](https://www.g2.com/compare/clickhelp-vs-confluence)
- [Confluence vs GitBook](https://www.g2.com/compare/confluence-vs-gitbook)
- [Confluence vs ProProfs Knowledge Base Software](https://www.g2.com/compare/confluence-vs-proprofs-knowledge-base-software)
- [Confluence vs MadCap Flare](https://www.g2.com/compare/confluence-vs-madcap-flare)
- [Confluence vs Notion](https://www.g2.com/compare/confluence-vs-notion)

  ### 9. [MadCap Flare](https://www.g2.com/products/madcap-flare/reviews)
By MadCap Software
**Average Rating:** 4.4/5
**Total Reviews:** 491
MadCap Flare allows you to create, manage and publish content to a variety of formats, including print, online, desktop and mobile.


Reviewers say compared to Document360, MadCap Flare is:
- Slower to reach roi
- More expensive
Categories in common with Document360: [Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat)

**Compare:** [Document360 vs MadCap Flare](https://www.g2.com/compare/document360-vs-madcap-flare)
**Compare MadCap Flare with other alternatives:**
- [MadCap Flare vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-madcap-flare)
- [MadCap Flare vs Guru](https://www.g2.com/compare/guru-vs-madcap-flare)
- [MadCap Flare vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-madcap-flare)
- [MadCap Flare vs Archbee](https://www.g2.com/compare/archbee-vs-madcap-flare)
- [MadCap Flare vs ClickHelp](https://www.g2.com/compare/clickhelp-vs-madcap-flare)
- [MadCap Flare vs GitBook](https://www.g2.com/compare/gitbook-vs-madcap-flare)
- [MadCap Flare vs ProProfs Knowledge Base Software](https://www.g2.com/compare/madcap-flare-vs-proprofs-knowledge-base-software)
- [MadCap Flare vs Confluence](https://www.g2.com/compare/confluence-vs-madcap-flare)
- [MadCap Flare vs Notion](https://www.g2.com/compare/madcap-flare-vs-notion)

  ### 10. [Notion](https://www.g2.com/products/notion/reviews)
By Notion
**Average Rating:** 4.6/5
**Total Reviews:** 13,846
Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new and unexpected ways. Leverage the power of AI right inside Notion, across all your notes and docs, without the need to jump between your work and a separate AI-powered tool.


Reviewers say compared to Document360, Notion is:
- More expensive
Categories in common with Document360: [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)

**Compare:** [Document360 vs Notion](https://www.g2.com/compare/document360-vs-notion)
**Compare Notion with other alternatives:**
- [Notion vs Helpjuice](https://www.g2.com/compare/helpjuice-vs-notion)
- [Notion vs Guru](https://www.g2.com/compare/guru-vs-notion)
- [Notion vs Bloomfire](https://www.g2.com/compare/bloomfire-vs-notion)
- [Notion vs Archbee](https://www.g2.com/compare/archbee-vs-notion)
- [Notion vs ClickHelp](https://www.g2.com/compare/clickhelp-vs-notion)
- [Notion vs GitBook](https://www.g2.com/compare/gitbook-vs-notion)
- [Notion vs ProProfs Knowledge Base Software](https://www.g2.com/compare/notion-vs-proprofs-knowledge-base-software)
- [Notion vs Confluence](https://www.g2.com/compare/confluence-vs-notion)
- [Notion vs MadCap Flare](https://www.g2.com/compare/madcap-flare-vs-notion)


---
## Document360 Alternatives FAQs

### What are the best alternatives to Document360 in 2026?

According to G2, the best alternatives to Document360 include [ProProfs Knowledge Base](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) (4.6/5 stars, 30 reviews), [Confluence](https://www.g2.com/products/confluence/reviews) (4.1/5 stars, 4360 reviews), [Guru](https://www.g2.com/products/guru/reviews) (4.7/5 stars, 2318 reviews), [Bloomfire](https://www.g2.com/products/bloomfire/reviews) (4.6/5 stars, 513 reviews), and [Helpjuice](https://www.g2.com/products/helpjuice/reviews) (4.7/5 stars, 376 reviews). These alternatives are highly rated and offer robust knowledge base functionalities.



### What features do alternatives offer that Document360 does not?

Alternatives to Document360 offer features such as Community Forums (available natively in ProProfs Knowledge Base, Helpjuice, and Zendesk for Customer Service) and Issue Management (native to Guru) which Document360 lacks. Additionally, some alternatives provide more granular permission controls, advanced workflow automation, and richer AI integrations beyond Document360's current capabilities.



### Which Knowledge Base tools do reviewers recommend instead of Document360?

Reviewers recommend [Guru](https://www.g2.com/products/guru/reviews) for its AI-powered knowledge verification and seamless workflow integration, [Confluence](https://www.g2.com/products/confluence/reviews) for its strong team collaboration and Jira integration, and [Helpjuice](https://www.g2.com/products/helpjuice/reviews) for its ease of use, customization, and excellent customer support. [ProProfs Knowledge Base](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) is also noted for its rich text editor and branding capabilities, while [Bloomfire](https://www.g2.com/products/bloomfire/reviews) is praised for its AI-powered search and multimedia content support. These tools are recommended as effective alternatives to Document360 based on user satisfaction and feature sets.



### How does Document360 compare to ProProfs Knowledge Base...?

According to G2 data, [Document360](https://www.g2.com/products/document360/reviews) holds a slight advantage in Usability with a score of 9.3 compared to ProProfs Knowledge Base's 9.5, a 0.2-point lead for ProProfs. Document360 leads in Ease of Setup (9.1 vs 8.9) by 0.2 points, Ease of Admin (9.1 vs 9.0) by 0.1 points, Better at Support (9.5 vs 9.3) by 0.2 points, and Ease of Doing Business With (9.4 vs 8.8) by 0.6 points. ProProfs Knowledge Base holds a 0.1-point advantage in Better at Meeting Requirements (9.2 vs 9.1). User sentiment for Document360 is robust, with 37 mentions of Ease of Use, 28 mentions of Features, 23 mentions of Helpfulness, 22 mentions of Customer Support, and 18 mentions each for User Interface and Intuitiveness. Document360 uniquely offers Decision Trees, while ProProfs Knowledge Base provides Community Forums, which Document360 lacks. Document360 has a significantly larger review base with 519 reviews averaging 4.7 stars, compared to ProProfs Knowledge Base's 30 reviews averaging 4.6 stars. Document360 users frequently praise its AI features, customization, integrations, and ease of onboarding, while noting some challenges with pricing, formatting, and analytics. ProProfs Knowledge Base users highlight straightforward content creation and collaboration.



### Why do users choose ProProfs Knowledge Base... over Document360?

Users choose [ProProfs Knowledge Base](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) over Document360 primarily for its slightly higher Usability score (9.5 vs 9.3) and its straightforward, intuitive editor that facilitates easy content creation and immediate publishing. ProProfs offers Community Forums, a feature not available in Document360, which can be a deciding factor for organizations seeking community engagement capabilities within their knowledge base. Additionally, ProProfs Knowledge Base's simpler notification system and collaboration features appeal to users who prefer a more streamlined approach to content management. Despite a smaller review volume, ProProfs users appreciate the ease of use and customization within templates, making it suitable for teams valuing simplicity and directness in knowledge base management.




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