Top 10 Document360 Alternatives & Competitors

Top 10 Alternatives to Document360 Recently Reviewed By G2 Community

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ProProfs Knowledge Base Software
By ProProfs
4.6/5
(30)
Product Description
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms.
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Reviewers say compared to Document360, ProProfs Knowledge Base Software is:
More usable
Better at meeting requirements
Categories in common with Document360:
Knowledge Base
IT Documentation
Help Authoring Tool (HAT)
Customer Self-Service
Contact Center Knowledge Base

Confluence
By Atlassian
4.1/5
(4,189)
Product Description
Give your team one place to share, find, and collaborate on information they need to get work done.
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Reviewers say compared to Document360, Confluence is:
Slower to reach roi
More expensive
Categories in common with Document360:
Knowledge Base
IT Documentation

Guru
By Guru
4.7/5
(2,345)
Product Description
Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.
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Reviewers say compared to Document360, Guru is:
More expensive
Easier to set up
Better at meeting requirements
Categories in common with Document360:
Knowledge Base
Contact Center Knowledge Base
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Helpjuice
By Helpjuice
4.7/5
(363)
Product Description
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.
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Reviewers say compared to Document360, Helpjuice is:
Easier to admin
Easier to set up
Categories in common with Document360:
Knowledge Base
Customer Self-Service
Contact Center Knowledge Base

MadCap Flare
By MadCap Software
4.4/5
(485)
Product Description
MadCap Flare allows you to create, manage and publish content to a variety of formats, including print, online, desktop and mobile.
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Reviewers say compared to Document360, MadCap Flare is:
Slower to reach roi
More expensive
Categories in common with Document360:
Help Authoring Tool (HAT)

Notion
By Notion
4.6/5
(9,274)
Product Description
Notion is a unified workspace for teams. Notion is a connected workspace where your team can create docs, take notes, manage tasks, and organize your work – all in one place. And now, with Notion AI, you can augment your capabilities in new and unexpected ways. Leverage the power of AI right inside Notion, across all your notes and docs, without the need to jump between your work and a separate AI-powered tool.
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Reviewers say compared to Document360, Notion is:
More expensive
Categories in common with Document360:
Knowledge Base

ClickHelp
By ClickHelp
4.8/5
(63)
Product Description
ClickHelp - Web-Based Online Documentation Tool. Create user manuals, software documentation, guides in a web browser. Publish content online in a few clicks!
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Reviewers say compared to Document360, ClickHelp is:
Slower to reach roi
More expensive
Easier to admin
Categories in common with Document360:
Knowledge Base
Help Authoring Tool (HAT)

Archbee
By Archbee
4.6/5
(118)
Product Description
Create beautiful diagrams that power your software development team
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Reviewers say compared to Document360, Archbee is:
Easier to set up
Easier to admin
More usable
Categories in common with Document360:
Knowledge Base
Help Authoring Tool (HAT)

Zendesk for Customer Service
By Zendesk
4.3/5
(6,680)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Document360, Zendesk for Customer Service is:
Slower to reach roi
More expensive
Categories in common with Document360:
Customer Self-Service

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers