# Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 516 ## About Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. ## Document360 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Document360, enjoying its intuitive interface for content management. (37 reviews) - Users value Document360's **feature-rich platform** , highlighting its efficiency, intuitiveness, and strong support for documentation management. (28 reviews) - Users commend Document360 for its **clean, intuitive interface** and effective content management capabilities, ensuring a smooth experience. (23 reviews) - Users praise the **responsive customer support** of Document360, highlighting their ability to effectively resolve issues. (22 reviews) - Users value Document360 for its **intuitive interface** and ease of use, enhancing efficiency and content organization. (18 reviews) - Users love the **versatile and customizable interface** of Document360, making integration seamless and efficient for their needs. (18 reviews) - Easy Setup (16 reviews) - Customization (12 reviews) - AI Features (11 reviews) - Artificial Intelligence (11 reviews) **What users dislike:** - Users express frustration over **missing features** that hinder efficiency, analytics, and content management in Document360. (9 reviews) - Users face **editing difficulties** in Document360, with lagging performance and rigid API documentation issues hindering their workflow. (8 reviews) - Users find the product **expensive** with essential features concealed behind high costs, impacting overall value for money. (8 reviews) - Users encounter **formatting issues** in Document360, struggling with table editing and inconsistent font adjustments. (8 reviews) - Users express concerns about **limited customization** options, which restrict aligning the knowledge base with branding needs. (8 reviews) - Users find **editing limitations** in Document360, with issues in copying sections, uploading images, and tool functionality. (6 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (6 reviews) - Limited Functionality (6 reviews) - Delays (5 reviews) - Integration Issues (5 reviews) ## Document360 Reviews ### 1. Couldn't be happier with our new documentation knowledge base! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Document360?** What impressed me the most was the professional look of the platform, how easy it was to add multimedia content, and the ease of going back and forth from WYSIWIG (my preferred method) to code, should editing be needed on a case by case basis that way. Customer support was needed a couple of times as we were implementing the product, and they were always very quick and helpful. **What do you dislike about Document360?** Honestly we have very few downsides, the only one I can think of is that the table headers do not freeze to be always visible while the use is scrolling. **What problems is Document360 solving and how is that benefiting you?** Our company is a small start-up, and the knowledge base is so clean and easy for customers to find what they need that they are able to answer questions before their question becomes an issue for support. ### 2. The Best Knowledge Base Platform for Technical Writers **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina Q. | Junior Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Document360?** The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. **What do you dislike about Document360?** Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. **What problems is Document360 solving and how is that benefiting you?** Document360 is constantly listening to customer feedback and incorporates it into their product release plan. I'm able to subscribe to similar issues that other customers are facing using the platform, but I also get informed via email when feedback is under review or in process in the release plan. **Official Response from Vaishnave Jayaraman:** > Hi Katrina, we are delighted to hear that you find Document360 easy to use and that you recommend it to the technical writing community, that truly means a lot to us. We have noted your feedback on version control and pricing, and we will definitely consider it as we continue improving the platform. ### 3. Integration friendly and Easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Linus K. | Junior Tech Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** 1. Very easy to integrate with other external softwares 2. Graphics and UI are very sharp 3. Not too costly 4. Allows lot of customization in KB site **What do you dislike about Document360?** 1. Takes lot of time to implement new features as they have complex workflows 2. Not all features which we were using in MS Word are available here 3. Few major integrations are missing, may be made available in future **What problems is Document360 solving and how is that benefiting you?** Easy to publish any documents and make any changes also - Saves Lot of time and work hours of authors. Web based access to all content - previously it was all PDFs and documents which was not user freindly Allow uploading Videos, PDFs and PPTs etc., - this was very difficult previously we had to share GDrive links always **Official Response from Vaishnave Jayaraman:** > Hi Linus, we are glad to hear that you find Document360 integration-friendly and easy to manage. Our team is constantly working on improving our features and integrations, so we appreciate your feedback on areas for improvement. ### 4. Good All-Rounder System, Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Document360?** I appreciated the hierarchical architecture for structuring documents. **What do you dislike about Document360?** The system can have a steep learning curve for some features. Also, the lack of a defined HIPAA policy limits the use for healthcare users. **What problems is Document360 solving and how is that benefiting you?** Providing a single source of truth for information and easy access to documents without having to hunt for them. ### 5. Consistent Updates and Effortless Documentation Sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2025 **What do you like best about Document360?** Consistent update notifications, ease of use and sharing documentation internally in the product teams are the biggest game-changer for us. **What do you dislike about Document360?** It has got all ends covered for the Knowledge teams. I guess the scope of improvement could be for the experience for Admins on the UX front while setting the integrations. **What problems is Document360 solving and how is that benefiting you?** Engineering support documentation. Serves as a single go-to space for the internal teams for all the products documentation and help center information ### 6. Document 360 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Document360?** What I liked most about Document360 was how clean and intuitive the knowledge base setup was. It let me organise content into categories, add search functionality, and make everything look professional without needing much technical knowledge. The editor is really straightforward, and I liked that I could manage different versions of documents, which is great when policies or processes change. **What do you dislike about Document360?** The main drawback for me was the pricing. For smaller teams or solo projects, it can feel a little expensive compared to basic documentation tools. Also, while the editor is powerful, some of the customisation options for the design/layout felt a bit limited unless you dive into advanced settings. **What problems is Document360 solving and how is that benefiting you?** Document360 solved the problem of scattered and inconsistent documentation. Before, information was spread across files, emails, and shared drives, which made it hard for people to find what they needed. Now, everything is centralised, searchable, and easy to update, so colleagues and customers can quickly access the right information. The main benefits for me have been saving time, reducing repeat questions, and ensuring everyone is always working from the most up-to-date version. ### 7. User-Friendly Kind & Helpful Customer Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Duygu K. | Technical Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Document360?** Problem solver customer support team, weekly information letters are very helpful. From product perspective, The platform is very user-friendly even for someone just started. Most changes are made easily. Documentation revisions are very fast, so it is very usefull. **What do you dislike about Document360?** Visiual editor could be better to adding some shapes, arrows etc **What problems is Document360 solving and how is that benefiting you?** preparing glossary feature, editor style (markdown, html.. etc) ### 8. Simple, Effective, and Reader-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Björn B. | Lead Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Document360?** I really liked how easy it was to set up and start using Document360. The interface is clean, intuitive, and makes organizing our knowledge base feel effortless. **What do you dislike about Document360?** If I had to pick something, I'd say the article layout could offer a bit more customization to better match our branding, but overall, it still works really well. **What problems is Document360 solving and how is that benefiting you?** Document360 helped us solve the challenge of organizing and maintaining a growing knowledge base. It keeps everything structured and searchable, which means our team spends less time answering repeat questions and our readers can find what they need quickly. **Official Response from Vaishnave Jayaraman:** > Hi Björn, it is great to hear that Document360 has helped you solve the challenge of organizing and maintaining a growing knowledge base. Thanks for your feedback on the article layout. We will certainly consider your feedback for future improvements. ### 9. Document360 is a wonderful and powerful, yet simple platform to utilize. **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher M. | Technical Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Document360?** Document360 has an appealing UI, it's easy to understand, and learn how to navigate and manage. Editing in Doc360 was always a smooth and pleasurable experience, with enough options to allow you to truly customize and streamline your self-service knowledgebase. It was easy to integrate with our team, and implementing it took little to no effort. Customer Support was always wonderful and quick to answer any questions. I personally utilized Document360 daily, and found it to always be a powerful tool. **What do you dislike about Document360?** Exporting Documentation out of Doc360 to be utilized in other software, cross-referenced, or edited elsewhere left a lot to be desired, especially utilizing the Bulk exporter which primarily spit out the files in HTML documents. The editor at times when editing a large document tends to hiccup, but otherwise, I have no complaints. **What problems is Document360 solving and how is that benefiting you?** Document360 allows us to have a quick, efficient, and up-to-date Knowledgebase for internal use for our agents. ### 10. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Document360?** This software is straightforward and user-friendly, making it easy for me to document how our software functions. The resulting website is clear and accessible to users. **What do you dislike about Document360?** Some people may find this product appealing, but I find the frequent updates to its features a bit overwhelming. I don't always have enough time to keep updating my skills so regularly. **What problems is Document360 solving and how is that benefiting you?** Our software clients are able to gain a great deal of knowledge independently by using our knowledge base. ### 11. its a good software to have all the KB in one portal. But its a little bit complicated. **Rating:** 3.5/5.0 stars **Reviewed by:** Amr N. | Head of customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Document360?** Is to have all KB in a one portal and accessible from all the CC agents also the AI feature that available in searching for article or content available within the KB **What do you dislike about Document360?** Missing a lot of Writing features also the layout of the document view need some enhancement **What problems is Document360 solving and how is that benefiting you?** Creating the Customer care KB **Official Response from Vaishnave Jayaraman:** > Dear Amr, thank you for your feedback! We're glad Document360 is helping with your Customer Care KB. Your suggestions on writing features and layout are noted for future improvements. ### 12. A well-stocked knowledge base I am happy with. **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Document360?** I’m a big fan of how Document360 enables easy, comprehensive knowledge base building and maintenance the nifty editor and search is powerful and on point when it comes to finding things quickly, and simplistically categorizing our team’s product docs. **What do you dislike about Document360?** The only thing that annoys me is how little you can change in the homepage builder if they added more no-code flexibility or the option to have custom icons of various sizes, it would be much easier to adapt our brand without getting into CSS. **What problems is Document360 solving and how is that benefiting you?** In general, Document360’s been great in simplifying our documentation efforts and reducing support tickets via its self-service setup — definitely worth it, although I would adjust the design flexibility just a bit to make it perfect. ### 13. Simple and Effective Online Docs Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Document360?** I use Document360 every day. It's easy to use whether you are writing, updating, or publishing. After authoring in Adobe FrameMaker for 25 years I was a bit leery of trying something so different. I needn't have worried. Although Document360 doesn't yet have the breadth of features FM has, the learning curve for the tool is near zero and its simplicity is a serious time-saver. **What do you dislike about Document360?** They are still adding features to catch up to other writing platforms but their service is excellent and they are extremely attentive and interested in new ideas. I can't wait to see what they do next! **What problems is Document360 solving and how is that benefiting you?** The company I work for needs a simple online platform for creating and delivering product information to customers. Document360 satisfies requirements because it's easy to use and requires very little configuration or maintenance. ### 14. Powerful Documentation Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** What I appreciate most about Document360 is its clean, intuitive interface and strong focus on structured content management. It allows technical teams to organize complex documentation hierarchically with ease, using categories, subcategories, and version control. The Markdown editor is powerful yet user-friendly, making content creation seamless even for non-technical contributors. **What do you dislike about Document360?** Role-Based Access Granularity: Permission settings are good but could offer more granular control—especially for enterprise environments where content visibility and editing rights need tighter management. **What problems is Document360 solving and how is that benefiting you?** Document360 helps us address the challenge of managing and delivering well-structured, searchable documentation across teams and stakeholders. Before using Document360, content was often siloed in scattered files or basic editors, making version control, collaboration, and knowledge sharing difficult. ### 15. Easy to Use & Aesthetically Beautiful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Document360?** It's a very turnkey product. Once you get the access, it's very easy to figure out how to create content without needing much training. Once the content is published, the final display of it is very attractive and easy on the eyes for consumption. **What do you dislike about Document360?** Their latest update made it a little more difficult to figure out the locations of some features. Tooltips might be handy for hovering. **What problems is Document360 solving and how is that benefiting you?** Document360 makes it very easy to quickly make changes to our knowledgebase. The results are instant and our Support team is very happy with it as it ultimately makes their job easier with customers. ### 16. Customer Self service Amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Ghanisht k. | Players relations Operations Manager, Gambling & Casinos, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Document360?** The Customer centric self service software with AI integration to help the advisor for better knowledge base and understanding **What do you dislike about Document360?** Integration with Internal tool lacks sometime **What problems is Document360 solving and how is that benefiting you?** The knowledge base integrates with process SOP helps to solve the real time challenges of the agent and the AI integration of self tool with quick real time chat help agent to solve real time scenarios ### 17. User-Friendly Software with Outstanding Support and Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Document360?** The software is extremely user-friendly and offers a wide range of useful features. Additionally, the customer support is both quick and efficient. **What do you dislike about Document360?** At times, the bulleting feature can be problematic. **What problems is Document360 solving and how is that benefiting you?** They responded to the help requests I submitted by finding solutions and kept me informed about their progress throughout the process. ### 18. Document 360 is an easy-to-use knowledge base platform that is constantly evolving in helpful ways. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Document360?** The migration support has been exceptional so far. There are regular updates with new features that make a significant difference. Whenever I have issues, the support I receive via chat is always timely and helpful. The feedback from our users has been universally positive. **What do you dislike about Document360?** There are some more niche features that we would like to see for situations where two workspaces in one project have different requirements. **What problems is Document360 solving and how is that benefiting you?** Using Doc360 to create and maintain our knowledge base is much better and faster than our legacy system. The support from the Doc360 team has made it easier to develop a look and feel for our knowledge base, rather than just doing it on our own. ### 19. I've been creating articles for our team and partners in a simple way. **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo N. | IT specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Document360?** It is easy to manage and to publish articles. **What do you dislike about Document360?** So far, I don't have any negative points. **What problems is Document360 solving and how is that benefiting you?** Centralizing docs, managing access roles. ### 20. AI with Knowledge Base **Rating:** 5.0/5.0 stars **Reviewed by:** Atul B. | Senior Documentation Writer, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2025 **What do you like best about Document360?** The knowledge base platform which is integrated with edsy ai assistant. Advacnced editor for creating the awesome articles. Can be integrated easily with ms team for notifications. Also it's easier to customize the notifications and channel. **What do you dislike about Document360?** We can not add callout icon directly through editor like confluence having it. Also knowledge base user should have able to enable alert for required article. So they will get to know articles are published. **What problems is Document360 solving and how is that benefiting you?** Doc360 having top level analytics feature , which makes easier to analyze the report. End users are able to provide feedback through tickets, once they provided feedback with email feedback ticket is generating. Now no need to use jira Or helix to create ticket for it. ### 21. Simple and very effective **Rating:** 4.5/5.0 stars **Reviewed by:** Karen W. | CX and content development across IAGL, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Document360?** Great support team plus online help means it's fast and easy to overcome any bumps in the road. Easy to build and edit. Technology team love it too. **What do you dislike about Document360?** Could be more intuitive, search option could be improved. **What problems is Document360 solving and how is that benefiting you?** Base to develop and maintain all help content across chat, WA and telephony. Everything in one place. Easy to access for readers. ### 22. Technical Writer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Document360?** Ease of Use, Number of features, Integrated environment, Ease of Implementation **What do you dislike about Document360?** Version control of documents, Loading time for large documents **What problems is Document360 solving and how is that benefiting you?** Document360 interface helps users to navigate and document articles with ease and involves less support from peers. Its automated features help writers to perform their tasks instantly. ### 23. Doc360: The living resource for everything documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Brock W. | Learning Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Document360?** I love how easy it is to find and create new docs. Users are able to access information right when they need it. Customer support has always helped when we've needed. Fantastic! **What do you dislike about Document360?** Can take a bit to understand the flow and how things work. **What problems is Document360 solving and how is that benefiting you?** Having information ready exactly when we need it. ### 24. Intuitive Documentation, Amazing Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan C. | Education Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Document360?** Document360 offers incredible product support. Whenever I have a question, or an issue arises, I can chat right away with a support team member. This has been a huge help in our documentation journey. **What do you dislike about Document360?** The article editor can be difficult to use at times; glitches can happen that will slow down work productivity, especially if I have to upload multiple articles back to back. **What problems is Document360 solving and how is that benefiting you?** Document360 has enabled my company to provide documentation to all our customers, removing the volume of customer support needed and giving our team members time back. Our customers no longer have to contact us for individual documents; they can now find them on our site, advancing the customer experience. Document360 has been beneficial in streamlining communication and, with its ease of use, has enabled us to create more content than ever before. ### 25. Easy to use and edit **Rating:** 5.0/5.0 stars **Reviewed by:** Jack Y. | Application Support Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Document360?** I use Confluence and Doc360. I prefer Doc360 because it is Purpose-Built for Knowledge Bases. It has a Cleaner, More Focused UI and better version control. **What do you dislike about Document360?** More Collaboration features are needed. More templates. **What problems is Document360 solving and how is that benefiting you?** By keeping our knwledge base articles in an easy to reach place. ### 26. Easy to set up a documentation site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Document360?** The ease of use for setting up a site for my company's documentation. **What do you dislike about Document360?** There may be a few accessibility issues at Document360 that need to be fixed in order to conform to WCAG 2.2. **What problems is Document360 solving and how is that benefiting you?** Document360 provides documentation service that we don't have to do it from scratch. It saves us time and cost. The flexibility in customization means we can have our own branding on our site to let users identify the self-help and knowledge base sites are from my company. ### 27. Powerful solution and fantastic support team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Document360?** I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center. I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor. **What do you dislike about Document360?** The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process. **What problems is Document360 solving and how is that benefiting you?** We need to provide supporting documentation for our users to use our product and doc360 allows us to do that. We have two different sets of user groups and doc360 offers two separate workspaces which allows us to tailor content to the different user segments. We also have one workspace which is private (requiring users to log in to access it) and we plan to set another one to public to leverage for marketing purposes, it's great that doc360 offers all these different options for configuration. ### 28. It's everything you need.. and more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Document360?** I love how it has everything I need, including features that I thought would be great while actively using it, but suddenly discovered were there. The entire platform just makes sense. It continues to involve and improve, and I love their feedback feature. They implement it based on what they hear from customers. And the Support team, there are not enough words to explain how I love working with their team. Technical, adept, and empathetic. **What do you dislike about Document360?** I don't dislike anything about it. If I'm to scrape the bottom of the barrel, though for feedback, it's probably the commenting feature. I'd love to see it measure up to other products like Notion. **What problems is Document360 solving and how is that benefiting you?** Enable self-service ### 29. Document360: Powering Smarter Documentation with AI and Scalability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** Powerful Markdown + WYSIWYG Editor Robust Search with AI Support Search analytics help identify gaps in documentation. Excellent API Documentation Support Versioning & Rollbacks Extensive Integrations Public & Private Knowledge Base Options Analytics & Feedback Loop **What do you dislike about Document360?** Pricing May Be High for Small Teams Limited Real-Time Collaboration **What problems is Document360 solving and how is that benefiting you?** The doc portal helps us reduce supports calls and streamlines customer onboarding process. ### 30. A great documentation and knowledge base sofware. **Rating:** 5.0/5.0 stars **Reviewed by:** Shone T. | Business Support Admin and Housing Compliance Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Document360?** One of the feature actively use in Document 360 is worksflow which allows to simplify documentation and create instant articles. The intregartion with Zendesk and Freshworks helps. **What do you dislike about Document360?** Lot of features but we use only few nothing to dislike for now. **What problems is Document360 solving and how is that benefiting you?** The key feature is the workflow which is actively being used to design and automate a lot of process within the company. This enable us to scale the number of articles we publish. ### 31. Good product, but maturing company. **Rating:** 3.5/5.0 stars **Reviewed by:** Brian O. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Document360?** The product has great functionality. It is a complete CMS with WYSIWIG editing, audit trails, versioning, solid permissions, etc. **What do you dislike about Document360?** The 24/7 support wasn't there when we needed it. We had an account issue that caused a production outage during off-hours India time. We simply needed our account upgraded, and we were told that it was impossible to upgrade the account until morning. **What problems is Document360 solving and how is that benefiting you?** Content authoring and publishing. ### 32. All rounder in Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Savad I. | Senior ERP Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Document360?** UI/UX - Navigations ,button placements are awesome **What do you dislike about Document360?** Pricing - COuld be a little bit less pricy **What problems is Document360 solving and how is that benefiting you?** Single soure of truth for ERP software **Official Response from Vaishnave Jayaraman:** > Hi Savad, it is great to hear that Document360 is serving as a single source of truth for your ERP software. We are committed to providing valuable solutions and we will take your comments into consideration. ### 33. Excellent Documentation Platform for Knowledge Base **Rating:** 4.5/5.0 stars **Reviewed by:** Ankush K. | Consultant - Documentation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Document360?** The interface is user friendly and can be used by one without any technical expertise. **What do you dislike about Document360?** Haven't faced any such challenges. Queries were handled and resolved. **What problems is Document360 solving and how is that benefiting you?** An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time. The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend. ### 34. Feature-rich documentation management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas T. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Document360?** Document360 is a feature-rich knowledge-base solution. The software offers many integrations to connect with other tools. We benefited from its user-friendly interface and simple admin features. After 12 months of use, we can confidently say that both end-users and admins can navigate the tool with ease. When it comes to importing and managing content, the process is straightforward and saved us valuable time and reduced frustration. On top of this, the platform provides an extensive knowledge base builder which allows for the efficient creation and organization of documentation of all kinds. This is a great system for businesses seeking a robust knowledge management solution. **What do you dislike about Document360?** One very minor issue we had were the frequent changes within the account management team. This led to some friction, as it required us to adapt twice. While this wasn't a major issue, it created a some disruption in the overall experience with Document360. **What problems is Document360 solving and how is that benefiting you?** Document360 helped us address several critical documentation needs: 1) It provided a centralized platform for IT, customer support, and partner program documentation. 2) It helped simplify managing and updating our technical resources. This ensured that information was up to date and readily available. 3) It enhanced customer support by providing our users with a comprehensive knowledge base. This assisted customers to find solutions independently and reduced support requests and volume. 4) Lastly, it streamlined the management of partner program documentation. This made it easier for us to organize and publish important partner collateral. ### 35. Overall it's a good attempt to design documents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Document360?** Good feature set is included in the software **What do you dislike about Document360?** Can you AI capabilities to map a natural language would be game changer **What problems is Document360 solving and how is that benefiting you?** Just building some tech docs ### 36. Fast and easy to use; great for building user guides **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** Document structure building options and the Live preview options. **What do you dislike about Document360?** Doesn't have a version history like on Google Docs. **What problems is Document360 solving and how is that benefiting you?** Consolidating articles that have been previously hard to find and required multiple searches and steps to go to. ### 37. Fantastic Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Michael F. | Field Compliance & Standards Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Document360?** I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there. DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents. DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable. Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution! **What do you dislike about Document360?** The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform. **What problems is Document360 solving and how is that benefiting you?** DOC 360 makes it easier for our field technicians to not only view the content they need, but it's a more engaging way to deliver the content which leads to better compliance in the field. ### 38. A superb tool for colloboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Document360?** The support team is very helpful and responsive **What do you dislike about Document360?** Not specifically a dislike, but basically, more authentication options can be introduced **What problems is Document360 solving and how is that benefiting you?** We now have a centralized knowledge base of our software that everyone can use ### 39. Excellent, Modern Knowledge Base Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Document360?** I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. What does that look like? - Regular check-in calls to go over any questions or concerns. - Frequent platform updates that add genuinely helpful new features, including some we've requested. - Fantastic, clear communication when we have a question or issue; we never worry that we will have to wait days for a generic, unhelpful response. Overall, a fantastic platform backed by a talented team. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform. **What do you dislike about Document360?** We've experienced minor technical issues at times, but they've always been addressed quickly. **What problems is Document360 solving and how is that benefiting you?** We needed a single, centralized repository with modern authoring, reviewing, and curating capabilities for our customer-facing documentation. Document360 has provided all of the above. ### 40. Reliable and flexible knowledge base solution with excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian K. | Operations Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Document360?** We tried Document360 for our internal knowledge base, privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customisable knowledge base solution with great customer service, I'd definitely recommend Doc360. **What do you dislike about Document360?** Pricing is quite expensive, even annualised. Otherwise, we don't have any significant complaints. It's met our needs well. **What problems is Document360 solving and how is that benefiting you?** Improving team communication, and ensures easy access to up-to-date information, allowing us to focus more on core business activities. ### 41. Experience with Document360 has been very positive, helping to streamline my documentation process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Document360?** I really like Document360's easy-to-use editor, which makes content creation seamless. The content reuse feature saves time and ensures consistency across documentation. The glossary pop-ups offer a clean way to present definitions without disrupting the main content, and the rich analytics provide valuable insights to improve user support. **What do you dislike about Document360?** Document360 is a robust tool, but there can be a slight learning curve to fully grasp some of its advanced features. Fortunately, their comprehensive user guide and helpful support staff make it much easier to overcome any challenges in the case that they may arrise. These minor hurdles are far outweighed by its overall effectiveness and functionality. **What problems is Document360 solving and how is that benefiting you?** Document360 helps us centralize and organize our documentation efficiently, making it easier to manage large volumes of content. The content reuse feature ensures consistency, and the glossary pop-ups offer quick, non-intrusive explanations for users. The platform’s rich analytics provide insights into what users are searching for and visiting, allowing us to continuously improve our content. The in-app help widget is especially beneficial, as it allows users to access the knowledge base directly within our platform, reducing the need to leave the interface and helping them find answers to their questions quickly. This ease of access has reduced support tickets and improved user satisfaction. ### 42. Doc360 has allowed us to allowed us to create an extensive knowledge base for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea D. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Document360?** It is easy to create and publish articles. The site allows for several categories that are easy to navigate for our clients. It was easy to implement the tool. Our team has been using Doc360 for a year now and we have created an extensive help site that is useful to our users. It is easy for us to publish and update articles quickly when we release a new feature or need to update an exisiting help article. **What do you dislike about Document360?** We have had a little trouble with the commenting tool. I think some of this stems from navigating between their new editor and old editor and some of our comments disappearing, but we hope as our entire team migrates to the new editor this will be less of an issue. **What problems is Document360 solving and how is that benefiting you?** We have a centralized help site that all our clients can access for help articles. Our previous tool was hard to update and was also public allowing anyone to access. Doc360 provides a central site where all of our help content can live and allows us to invite users rather than hosting on a public site. ### 43. Excellent documentation platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alice I. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Document360?** Document360 is easy to use and enables us to write new articles quickly. The site allows our customers to find the documenation they are looking for and leave feedback on articles. We have found the 'eddy' search bar very useful when trying to find the right information. Our article writers also use the 'ai writer' feature which has made our standard of documenation even better. Document360 are always bringing out new features to their platform and when you raise a feature request, it's likely it will be in the product in a few months! I enjoy using document360 and would definitely recommend it. **What do you dislike about Document360?** Document360 isn't perfect but what software is. There are a few bugs here and there but it's usually resolved very quickly. **What problems is Document360 solving and how is that benefiting you?** We previously had a very old and dated doucmentation product. It looked terrible and was very hard to update. Document360 allows us to be dymnamic and make changes quickly which supports our business as we are bringing out new products/features quite often. It is easy to adminstrate and also to write articles. It also has a customisable homepage which we have configured to match the look and feel of our customer portal. ### 44. Comprehensive Knowledge Management with Room for Improvement: A Review of Document360 **Rating:** 4.5/5.0 stars **Reviewed by:** Sukhmanjeet K. | Technical writer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Document360?** The best things about Document 360 are: - UI: A very user friendly UI. - Search Functionality: Powerful, and improves overall experience. - Customizations: A number of customization features makes you showcase your brand value. - very easy to integrate - A great great customer support- cant highlight this much **What do you dislike about Document360?** - Pricing can be an issue. - Lack of offline access. **What problems is Document360 solving and how is that benefiting you?** This tool is very easy to use, minimizing the downtime. Easy editing allows to edit it on the go, and quickly republish the doc. The customization features are great too! ### 45. A Platform Supported by a Collaborative Team for an Effortless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** nitin d. | Manager - Technical Documentation, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Document360?** Creating and publishing articles is simple with Document360. The tool provides a range of user-friendly categories, making it easy for our clients to navigate. Implementing Document360 was straightforward, and after two years of use, we’ve built a valuable help site that allows us to quickly publish and update articles. **What do you dislike about Document360?** We've encountered issues particularly with links appearing as broken. **What problems is Document360 solving and how is that benefiting you?** Using Document360 has greatly enhanced our ability to manage and distribute help content. Document360 has streamlined our processes, providing a more professional and controlled environment for our help resources. ### 46. Great Knowledge Base Software **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo V. | Software Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Document360?** Easy to use and help support clients using our software. Building out a knowledge base was easy to figure out how to structure and easy for clients to use to learn about how our software works. **What do you dislike about Document360?** Update: The bug mentioned in my last post was fixed quickly. Since then there have been nice updates like AI enhancements which will likely come into play for our company in the near future. The only gripe I would have with the software is that it does have some bugs, but most software does. The good thing however is that support acknowledges them and attempts to find a solution for you. **What problems is Document360 solving and how is that benefiting you?** The benefits to Document360 have been the ability to build out a knowledge base around updates and features of our software and have clients easily access guides we create to help them use those features. ### 47. Wrong audience **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Document360?** I can see how the templates would be helpful for someone not familiar with documentation. landing page was nice support was responsive **What do you dislike about Document360?** * swagger import didn't work * too much nickle and diming * too tied to microsoft **What problems is Document360 solving and how is that benefiting you?** Hosting documentation for our APIs ### 48. Great content management tool with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Brianne B. | Lead Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Document360?** I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed. It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements. **What do you dislike about Document360?** Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs. **What problems is Document360 solving and how is that benefiting you?** Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content. Document360 has helped us to resolve each one of these problems. The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us. The ability for readers to leave feedback has also been a welcomed feature. ### 49. Great tool and helpful support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Document360?** Besides the great perks and ease of use, Doc360 provides the best customer support. Always responsive and attentive, they listen to our needs and find a quick solution. UI is easy to use and css customizations create almost endless possibilities for brand design. We love the new editor and shortcuts as well as the easy and intuitive formatting built in to the Platform. Love that we switched! **What do you dislike about Document360?** There are some limits when it comes to customizing article page design and customizing the toolbox to fit your needs. I suspect this will come in the future. **What problems is Document360 solving and how is that benefiting you?** Easy to use, easy to publish, cloud-based content tool. ### 50. Insight and Efficient-A Smooth Support Experience with Document360 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2024 **What do you like best about Document360?** The best feature of Document360 is its user-friendly interface. We have been using Document360 for several years and it has been highly effective for us. The Document360 customer team has assisted in migrating our old knowledge base articles and configuring the site to meet our specific needs.The frequency of use is quite high for our team as we rely on the platform daily for its seamless functionality **What do you dislike about Document360?** ThoughDocument360 provides countless advantages there are areas where enhancement could elevate the user experience even further.One such improvement would be more frequent updates and the introduction of new features regular ensure content remains fresh and relevant further enriching the user **What problems is Document360 solving and how is that benefiting you?** Document360 has streamlined the way we provide product documentation to users,make it easy for them to access andunderstand.This has improved the onboarding experience for new customers and helped existing customers resolve our issues independently.The admin interface is intuitive and it had helped us a lot . ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+03%3A27%3A56+-0500&secure%5Bsession_id%5D=8cfbb26c-6c5d-45dd-9e09-c1debca5489e&secure%5Btoken%5D=f20f552f1155ba604df5b3a588641110623dc54f7fb6a55f0cb45d0059b6143e&format=llm_user) ## Document360 Integrations - 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Search and Indexing - Version Control - Access and Permissions **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Operations - IT Documentation** - Integrations - Automation - Reporting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - 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