Document360 Reviews & Product Details

I love how Document360 has become an all-in-one platform for our documentation needs. Since incorporating it into our processes about a year ago, it has proven to be exactly what our company, Blue Meteor, needed for efficient documentation management, versioning, and category management. The AI assistant feature is impressive, enhancing our search capabilities and assisting with editing, adding immense value to our workflow. The setup was seamless and straightforward, facilitated by having a dedicated point of contact from the Document360 team, which made the experience hassle-free. Document360 effectively transforms our traditional document management practices, offering a robust solution for our API and product documentation while providing excellent category management options. I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control. One of the standout features for me is the robust security that Document360 offers. Additionally, it's incredibly accessible in terms of layout and structure, which is beneficial for both our team and our customers. The tool's flexibility, simplicity, and the ease of accessing, managing, and editing documentation are key reasons I would consider purchasing it again. Overall, I am very satisfied with the positive impact it has had on our documentation processes. Review collected by and hosted on G2.com.

I have raised multiple issues with the Document360 support team. One of the main concerns is with the API documentation, which I find quite rigid and not as flexible as our previous documentation workspaces. Specifically, when attempting to create tables within the API documentation, there are significant limitations in editing the tables and the body content itself. This has been a noticeable limitation for us. Additionally, when importing documentation, there are numerous changes we need to make, particularly concerning indentation and font. Even if we attempt to rectify these issues manually, the formatting does not adjust to the correct font we select from the Document360 editor. These issues have been highlighted to the product documentation team, but they remain a source of frustration. Review collected by and hosted on G2.com.

I'd say the best thing about D360 would be the sheer amount of customizations to everything, which is something we were really looking for in a platform. It was extremely easy to use, and it was very, for lack of a better word, "flowy", simply put, integration AND implementation were a breeze for all of our dev and frontline teams! Review collected by and hosted on G2.com.

While the amount of customization is a huge plus, it can also be a tad bit overwhelming if you don't have the right team for it, or clear picture in mind of what your business needs are in relation to what the software can reasonably provide. Review collected by and hosted on G2.com.

The platform is pretty powerful at streamlining content operations without being too complex. We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface.

For us, it was also important that you didn't have to be a technical writing wizard to understand content reuse, metadata, and dependencies.

The migration process from our existing content was smooth, and the Document360 team supported us along the way and made any changes to the styling that we wanted.

The Document360 platform is developing and changing quite fast, and the team is very active in addressing pain points and customer feedback to improve the functionalities. Review collected by and hosted on G2.com.

The Document360 team promptly addressed all issues and answered any questions we had. Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered. Review collected by and hosted on G2.com.

Document 360 have a huge following and an active community. Whether it is suggestions for new features, questions about their features, or interactions with their account managers or support teams, Document 360 always have prompt responses and go out of their way to try and help you.

In terms of their offering, they have rich and robust features that will take our products far into the future. They have AI tools, customer-specific content support, multimedia options, easy-to-use editors, fine-grained styling options, a sleek design, and versatile options to solve content management problems. Review collected by and hosted on G2.com.

Their analytics tool is good but it could be better and have options for more specific data models and goals. A lot of their best features are tied into their Enterprise Plan so you'd need to upgrade in order to make maximum use of their offerings. Review collected by and hosted on G2.com.

It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible[]. Special thanks to the customer success team for that. It is really easy to integrate and use, you have all the different types of configurations available to use to implement and make the (CX) customer experience better. One important thing Document 360 is always ready to adopt new features their customer need. That is the main reason we migrated our knowledge from confluence to here. Review collected by and hosted on G2.com.

Right now I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases. Review collected by and hosted on G2.com.

1. Interactive Decision Trees

These help guide readers through complex processes via a visual interface. Instead of just static articles, you can build workflows/questions (radio buttons / checkboxes / dropdowns etc.) to lead users through step-by-step.

Why it’s good: better for non-linear documentation, troubleshooting guides, decision support; improves self-service by making it more interactive.

2. Format Painter & Smarter Editing Tools

The Advanced WYSIWYG editor has been enhanced: format painter (copy format from one section and apply to another), more intuitive table handling, improved numbered lists (ability to restart numbering, maintain alignment especially with media in between).

Why it’s good: consistency in style becomes much easier; cuts down repetitive formatting; improves the polish of documents.

3. Enhanced Inline Comment Management

Many upgrades around collaboration: inline comments are now preserved even after publishing articles; multiple users can resolve comments; filtering, chronological ordering etc.

Why it’s good: Improves feedback loops; makes peer review smoother; keeps conversation/context even after publication; reduces “lost feedback” risk. Review collected by and hosted on G2.com.

Nothing for now, everything seems perfect Review collected by and hosted on G2.com.

I appreciate Document360's feature-rich platform, clean interface, and intuitive authoring and navigation. The AI features and versioning capabilities are particularly helpful. It makes our work more effective and efficient, reducing the load on our technical support teams and promoting self-service, which in turn helps to cut down on support costs. The initial setup was very easy and intuitive, with a short learning curve. Review collected by and hosted on G2.com.

Nothing as of now Review collected by and hosted on G2.com.

Things I like about Doc360:

1. They have a great support team and they try to resolve all queries at the earliest.

2. The software is very user friendly and can be learned very quickly

3. UI Customization can be done using HTML and CSS.

4. Provides lot of integration options

5. The new features recently added are helping a lot to the authors

6. API Documentation and Eddy AI services are really good additions Review collected by and hosted on G2.com.

Few things that can be improved:

1. They do not have any overriding option to access any article. Need to wait for 15 min or request member accessing the file to release.

2. Some limitations in the editor when we compare with basic MS Word.

3. Few additional features comes with extra cost

4. Multiple selection is not allowed yet Review collected by and hosted on G2.com.

It's a young team and mostly very responsive.

Support is pretty good. They will surprise you with how well they zero in to get to the root of the problem.

I've lost count of the number of times customers want to know what is the underlying platform that we are using for our support site

We have seen them grow. They treat their people well. Review collected by and hosted on G2.com.

A lot more usability testing needs to be done. As they add more features, some things become difficult to find.

We have had issues with analytics. Doesn't report what matters. Lots of noise. I've given a lot of feedback on what could actully be game changing. But not sure how long it will take.

Their search isn't great. Constantly receiving poor feedback from internal and external stakeholders.

The AI search works but is not really economical. Not enough ROI to justify.

They also find innovative ways to charge you. One example is that they charge you for reuse of content. We are allowed 200 snippets, but anything more than that, they will charge. So you get punished for reuse :)

Their versioning needs work. Authors have to explicitly fork an article to be sure that it will be versioned. If the author forgets, it will simply merge the changes and no one can figure out who did what. Of course, we have solved it to an extent using Whatfix.

Analytics is still very basic. I'd want attribution of work back to the author. Right now, everyone who touches an article is responsible for it. If an article receives a dislike, I'd like to consolidate the dislikes and attribute it to an author. Similarly other metrics.

They didn't have a site map for mixed projects so there was impact on Google search. They have recently introduced it Review collected by and hosted on G2.com.

The interface is clean and easy. Collaboration is smooth since multiple people can work effortlessly. The content, images or videos looks clear, crisp and rich.I find no unnecessary options present. Also, the search feature us fast and finds answers quickly. Review collected by and hosted on G2.com.

firstly the prices are higher. some of the important features are hidden behind the prices. Interface gets crowded while managing large docs. Importing large content takes time and feels slow. Review collected by and hosted on G2.com.