--- title: Document360 Reviews meta_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 526 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 526 scale: '5' date_modified: '2026-07-07' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews **Vendor:** Kovai Limited **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 526 ## About Document360 Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. ## Document360 Pros & Cons **What users like:** - Users appreciate the **ease of use** of Document360, highlighting its intuitive interface and efficient support. (46 reviews) - Users appreciate the **versatile customization and user-friendly interface** of Document360, enhancing their documentation experience significantly. (31 reviews) - Users commend the **efficient and knowledgeable customer support** of Document360, swiftly resolving issues and enhancing user experience. (29 reviews) - Users commend the **versatility and customization** of Document360, enabling a tailored and seamless integration with their platforms. (27 reviews) - Users value the **versatile and customizable interface** of Document360, enhancing their platform's native look and feel. (27 reviews) - Users value Document360 for its **intuitive interface** and ease of use, enhancing efficiency and content organization. (26 reviews) - Easy Setup (17 reviews) - Customization (15 reviews) - Knowledge Base (14 reviews) - Easy Integrations (13 reviews) **What users dislike:** - Users find the **missing features** in Document360 challenging, especially regarding visual editing and multi-section copying. (11 reviews) - Users face **editing difficulties** with lag in long documents and challenges in formatting and image uploads. (10 reviews) - Users face **editing limitations** with Document360, including clunky tools and difficulties in managing images and user permissions. (9 reviews) - Users find Document360 **expensive** , with essential features costly and performance issues affecting user experience. (9 reviews) - Users find **limited customization** in Document360, making it challenging for non-developers to personalize the portal's design. (9 reviews) - Users encounter **formatting issues** in Document360, struggling with table editing and inconsistent font adjustments. (8 reviews) - Users find the **learning curve challenging** , struggling with the editor and advanced features, affecting productivity and customization. (8 reviews) - Delays (7 reviews) - Limited Functionality (7 reviews) - Slow Loading (6 reviews) ## Document360 Reviews ### 1. Great tool for documentation **Rating:** 4.0/5.0 stars **Reviewed by:** David D. | Infrastructure Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Document360?** ery easy-to-use tool. User experience is great. We use it for documenting our application, and we are absolutely satisfied with Document360. **What do you dislike about Document360?** There is nothing in the tool that i really dislike. **What problems is Document360 solving and how is that benefiting you?** We are use it as a documentation for our application. ### 2. Simple to use, good end user experience, great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about Document360?** The Document360 team is always available to help with queries, and their continuous development pipeline makes sure that they're addressing real user needs. The tool is very flexible, but still easy to use as a writer and collaborator. From the end users' perspective, the system offers a clean, professional-looking manual that's nice to interact with. **What do you dislike about Document360?** Document360 is evolving rapidly so I'm sure they'll keep addressing any issues. One of the features that's been requested a lot is a built-in spell checker, which would be very useful. I find that the system settings are a bit scattered and not categorized in an intuitive way, but maybe that's because I don't use it that often. I also find the WYSIWYG editor to be a challenge, but it seems that this is being addressed with the new Block Editor. **What problems is Document360 solving and how is that benefiting you?** Document360 allows our organization to easily develop a knowledge base for the applications that we build in-house. This benefits us by making sure we documentation on our IP, which we can keep up to date in a ver yagile way. We've always been able to share parts of our knowledge base with our clients, which has given us the opportunity to share information with them and for them to self-service knowledge when using our systems. ### 3. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Desire M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Document360?** 1- Embedding Tableau dashboards and adding users. 2- Document360 is an excellent source for writing the content of the public website, as well as managing the end users who have access to the public website. **What do you dislike about Document360?** So far, nothing to complain about: everything is great. **What problems is Document360 solving and how is that benefiting you?** Embedding Tableau dashboards, and adding users, text editing. ### 4. Good tool quality/price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Document360?** It is straightforward to use, we can manage multiple languages and workspaces in the same space. **What do you dislike about Document360?** The platform can be very slow when changing tabs and switching between workspaces. **What problems is Document360 solving and how is that benefiting you?** Clients are able to find answers to their problems directly in the Portal rather than having to contact our Support for every doubt. The internal knowledge increased allowing important updates in the platform to be shared with everyone internally. ### 5. Robust system, but a bit quirky sometimes **Rating:** 5.0/5.0 stars **Reviewed by:** Ed H. | Technical and Creative Communications Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Document360?** Very feature rich but easy to learn, and with useful and up-to-date documentation. I also like that they are in continuous development on features and improvements. The migration process was very professional and well managed. They are veryt responsive to my questions and concerns. Feature-wise, the snippets setup is easy to use and seems very reliable. **What do you dislike about Document360?** Because it is browser-based, there are some quirks with the editor, which might also be due to browser limitations or quirks. Sometimes features don't seem to have loaded, so when you go to do something the feature is missing until you do a page refresh. It requires some basic skills in using "code view" to work around some oddities, such your cursor getting stuck inside a DIV or SECTION. **What problems is Document360 solving and how is that benefiting you?** Consolidated a number of disparate user guides into a single KB, which makes it easier for customers to search and find information. Also, moving to a cloud-based system has greatly improved the workflow for creating and updating documents/articles. ### 6. Great KB tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Document360?** Document360 is a lifesaver when it comes to organizing stuff. I love how straightforward it is—no rocket science here. The best part? It's like having a magic wand for documentation. The templates and editor are my go-to pals, making it a breeze to whip up good-looking docs without getting stuck in formatting chaos. Oh, and the teamwork side of things? Top-notch. Real-time collaboration is a game-changer, let me tell you. Plus, keeping tabs on how things are doing? The analytics? Sweet deal. **What do you dislike about Document360?** Sometimes, there are these tiny hiccups—glitches. They pop up out of the blue, disrupting the flow a bit. Nothing major, though. Also, while I can jazz things up a lot, a touch more flexibility in design wouldn't hurt. But hey, these are just small bits compared to all the good stuff Document360 brings to the table. **What problems is Document360 solving and how is that benefiting you?** Document360 functions as an efficient solution to the intricate challenge of managing information. Before its integration, our documentation landscape was a chaotic maze, challenging to navigate and update. This platform revolutionized our approach. It not only streamlined document organization but also facilitated accessibility and comprehension. Consequently, the significant time saved through simplified searches and enhanced clarity has significantly bolstered my productivity. ### 7. Fast, easy and outstanding customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel E. | Innovation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Document360?** 1. Outstanding customer support and follow up on every need shared with them. They genuinely worry for our success with our clients through the KB. 2. Easy set-up and use (intuitive), the KB was embedded into the product up and running with our clients in a matter of days. 3. Offers URL Mapping so your KB shows only what your users need at that time without losing the chance to search in the whole KB. 4. Great integrations with other tools. **What do you dislike about Document360?** 1. It only 1 support 1 language language in the lowest tiers: If your KB only needs 1 language and is different from english, you'll need to step up to the next package to support "Multilingual" and then select your language as de default. 2. Would like more flexibility in the design and layout in general. **What problems is Document360 solving and how is that benefiting you?** Customer self-service and KB embedded in our product using URL Mapping so our users always have the right information at the right time. The KB was very easy to set-up and configure inside our product, saving us the effort, cost and time of developing a custom-made solution. ### 8. Their product is easy to use and easy to integrate our application with. **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick O. | VP of Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Document360?** We have been using them for several years now. They provide excellent customer service, a great product at a reasonable price. **What do you dislike about Document360?** Sometimes when trying to login to their portal I get redirected to our application. I generally need to either use ingonito window or manually change the url. **What problems is Document360 solving and how is that benefiting you?** It is managing our online user guide and help system for our Denial Insights application ### 9. Document 360 is an effective documentation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kavitha R. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Document360?** With document360 ,all your documents are stored securely and also helps to keep your records organized. Documents360 is an excellent tool for document management. **What do you dislike about Document360?** Document 360 work really well and never faced any issues so far. **What problems is Document360 solving and how is that benefiting you?** Document 360 makes it easier to keep track of any changes to the documents and helps to manage them effectively and efficiently. ### 10. Easy to set up and use, with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Oren K. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Document360?** It's a great tool, and is really easy to set up and use out-of-the-box. Importing content from MD files was a breeze. Intuitive UI. Great support team, always willing and excited to help. Would highly recommend. **What do you dislike about Document360?** No GraphQL support. The review flow needs improvements and should be more intuitive. For example, there are no inline comments. Occasional buggy behavior with larger articles. **What problems is Document360 solving and how is that benefiting you?** 1. We were looking for a tool that was easy to set up, use, and maintain, without any coding knowledge. 2. Analytics, helping us to analyze site usage. 3. Self-service features like PDF and feedback mechanism ### 11. We've been using Doc360 for almost 2 years now. Feedback from all our readers are great. **Rating:** 4.0/5.0 stars **Reviewed by:** Omer M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2024 **What do you like best about Document360?** 1. Very adjustable and gives a good and clean view for user. 2. Management of doc versions is very good 3. very good and helpful support **What do you dislike about Document360?** 1. Authors portal could be improved a lot. 2. Commenting is very messy **What problems is Document360 solving and how is that benefiting you?** Documentation portal for our product users. Internal knowledge management. ### 12. Document360 Meets our Documentation Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Susan R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Document360?** Document360 is easy to use and allows my team to quickly create, review, and publish documentation for software instruction, newsletters, and more. I also love how attentive the Doc360 team is, meeting with me regularly to demonstrate updates or how to use features that I'm unsure about. Also, my rep is very responsive to all of my queries, responding immediately. I researched many solutions before we decided on Document360 and I still believe it is the best solution for our needs. **What do you dislike about Document360?** We would love it even more if more than one person could edit the same document at the same time. I have been told this feature is in development, so we are looking forward to that. **What problems is Document360 solving and how is that benefiting you?** We needed a single location for our documentation, and a tool that is easy to use. Everyone on my team is able to create content or edit content quickly, making our documentation process very efficient. ### 13. One of the best in the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Dawa D. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Document360?** Good things: a. for a beginner also its very easy to use b. document management using their drive is efficient c. lot of customization options d. many additional options when compared with MS Office **What do you dislike about Document360?** Not so Good things: a. Format painter option is not available, I miss that b. document review workflow needs to be improved c. article locking is a frustating option, needs override option for this **What problems is Document360 solving and how is that benefiting you?** Previously, to upload any video I had to follow a complicated process to our software but now we can just paste the link in doc360 and when published it will be directly available in KB site. Linking multiple features is very easy here, just provide a link and the reader can access without much extra steps. ### 14. Solid Tool for Knowledge Base and Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Document360?** Document360 usability and customer support are outstanding. It's incredibly user-friendly and intuitive.It furnishes our customers with an appealing knowledge base equipped with robust search features, a crucial aspect for us. The ease of implementation, coupled with the frequency of use and seamless integration capabilities make Document360 a valuable solution for our documentation needs. **What do you dislike about Document360?** Document 360 admirably fulfills our varied requirements but there is room for improvement in the speed at which new features are introduced. **What problems is Document360 solving and how is that benefiting you?** Document360 serves as a streamlined solution to the complex task of information management. We sought a platform that was simple to learn and navigate, handling both content authoring and publishing seamlessly that is Document360 ### 15. Great Tool Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Document360?** 1. The software is very user-friendly and easy to learn 2. Straightforward Setup. It takes little effort to spin up a new KB 3. Lots of extensions (Slack, Chrome, Salesforce, embeddable widget, etc.) allow your users to access the KB wherever needed. 4. Amazing support team. They are very responsive both in support calls and issues that require development. 5. Great API Support **What do you dislike about Document360?** 1. The editor could use some key improvements (though I understand this is currently being worked on). For instance, there are no inline comments. 2. Zapier integration is very limited. No ability to update articles (new versions) based on actions in other tools like Confluence. 3. Interface can be slow at times. 4. UI is not bad but could use some quality-of-life improvements. **What problems is Document360 solving and how is that benefiting you?** With its many extensions, my users (internal and external) can access knowledge wherever needed. The admin portal makes managing and editing documentation easier than I could with my previous tools. ### 16. Document360 is easy and fast to build. **Rating:** 4.5/5.0 stars **Reviewed by:** Shelley W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Document360?** Easy to learn and you can build a KB fast. **What do you dislike about Document360?** Not enough options for self design and choosing different layouts. **What problems is Document360 solving and how is that benefiting you?** It helped us build a KB from scratch. ### 17. Highly consumerized, intuitive and valuable tool for our organization's L&D **Rating:** 4.5/5.0 stars **Reviewed by:** Navneet K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Document360?** -The tool is highly intuitive to use- with detailed list panel and heirarchial view makes it very easy for new and old employees to navigate. -It's a very effective repository with almost an MS word like UX -Sophisticated UI **What do you dislike about Document360?** As an admin and user, there's no specific issue that I've faced in terms of the actual functionality as well as admin level capabilities. **What problems is Document360 solving and how is that benefiting you?** Our training and development content was all over the place earlier, with no historical data available to new team members. With D360, we've been able to streamline both, our induction procedure as well as our continuous learning programs. ### 18. Promising Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about Document360?** From a Knowledge Base / Knowledge Management perspective, Document360 has succeeded at meeting our needs in terms of structure, flow, integration, team collaboration, and user experience. The Customer Support is particularly impressive. Account managers and customer support executives are very helpful, responsive, and willing to go the extra mile to support our needs. Many times, what we thought are "difficult requests" were solved in less than 24 hours. **What do you dislike about Document360?** We do appreciate the regular deployment of new features. However, many essential features are still missing or need improvement especially when it comes to saving the formatting when importing Word documents, removing the default formatting of the editor (which sometimes can only be fixed in code view), implementing a "format painter" feature to allow us to easily copy formatting, etc.) These might sound like minor inconveniences but, in fact, they are very time-consuming to editors and can result in significant delays to project delivery. **What problems is Document360 solving and how is that benefiting you?** Document360 is helping our team to easily collaborate to create a structured knowledge base and easily and securely manage user access to specific parts of the knowledge base. ### 19. A great documentation site - really easy to user with useful features **Rating:** 4.5/5.0 stars **Reviewed by:** Alice M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Document360?** I like how intuitive it is to use and how easy it was to get started. The features are exactly what we are looking for. The more we explored the capabilities of Document360, the more we found our customers enjoyed our documentation site. I really like how the ananlytics, the version history and the folder/category setup. **What do you dislike about Document360?** I don't like how the table formatting works. It's clunky and not easy to edit the text formatting within it. You have to edit each box separately. I also don't like how long it takes for someone to be able to edit an article after someone else was working on it. It takes a while to realise the other person isn't working on it, even if they log out. **What problems is Document360 solving and how is that benefiting you?** We wanted an easy tool to setup without any coding knowledge. We also wanted to be able to embed pictures and videos easily within the text. We wanted some salesforce integration. We wanted a public knowledge base as well with SEO ### 20. Very good KB portal **Rating:** 3.5/5.0 stars **Reviewed by:** Fabian H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Document360?** Document 360 provides immediate support when needed, is very user friendly, easy to maintain and includes a search function for the entire knowledge base. (similar to OneNote search - very useful) --> A great improvement in the accessibility of information for users. In addition, the Document 360 team is very responsive, they regularly meet with me to demonstrate updates, show me how to use new features or help me with any issues. **What do you dislike about Document360?** From time to time it hangs a bit or some images/links seem to be broken, but after refreshing they work as expected. Extremely expensive. **What problems is Document360 solving and how is that benefiting you?** Single Sign On (SSO) --> Now users, don't have to login everytime when they open the Documentation/Softwareguide. ### 21. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Neethu R. | Associate Recruiter/ HR-Office Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Document360?** Document 360 has proven indispensable for our documentation needs and this platform provides fast and robust search capability ensures easy access to a list of suggested articles, streamlining information retrieval. **What do you dislike about Document360?** There is no any negatives or issues so far. **What problems is Document360 solving and how is that benefiting you?** A powerful tool for efficient documentation management . ### 22. Captivating Simplicity: Explore the Intuitive Solution of Document360 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Document360?** The intuitive nature of Document360 stood out to us immediately. Initially, we integrated an open-source solution that boasted impressive features, yet it posed several challenges hindering seamless scaling for our entire department. However, with Document360 seems effortlessly smooth. Crafting and modifying content is a breeze as is the construction and adjustment of navigation.Additionally, the consistently responsive customer support has further cemented our positive experience. **What do you dislike about Document360?** I haven't found anything I dislike about the product or its capabilities. **What problems is Document360 solving and how is that benefiting you?** Upon transitioning to Doc360, we swiftly developed a valuable customer tool leveraging the platform's simple, user-friendly software. The intuitive interphase allowed for rapid progress and the support from the responsive and helpful customer service team further expedited our journey, enabling us to deliver comprehensive solutions to our clients in remarkably short timeframes. ### 23. Great support team and easy to use platform! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Document360?** Support team are incredibly helpful and quick to respond to any issues Document manager is easy to organize and editor is intuitive to use Anayltics display good amounts of relevant information- new UI is awesome! **What do you dislike about Document360?** Sometimes editor can be difficult to manage when copy and pasting text into it- formatting can get messed around and can be tricky to fix. Looking forward to updated editor as this seems like it will address these concerns **What problems is Document360 solving and how is that benefiting you?** Supporting our self-service knowledge base. Allows us to easily create and edit support documenation that we provide to our customers. With us making improvements and regular updates, doc360 makes it easy to stay on top of updating support documentation. ### 24. Modern Knowledge Management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Document360?** Very easy to use from the documentation team, easy to depoly as SaaS solution, the customer support was good. **What do you dislike about Document360?** Nothing major, the main problems were intergrating to our bussness process as they are designed for ePaper solutions. **What problems is Document360 solving and how is that benefiting you?** Allow customers to answer questions themselfs ### 25. Very nice tool for knowledgebase **Rating:** 5.0/5.0 stars **Reviewed by:** Roman P. | 2nd level Service Desk Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Document360?** As a content creator for my company's knowledgebase portal, I have to say that this platform has been an absolute pleasure to work with. The interface is intuitive and user-friendly, which makes it easy to create and publish articles in a timely manner. The editor is robust and offers a wide range of formatting options, which allows me to create visually appealing and engaging content. The portal also provides me with insights into how my articles are performing, which allows me to optimize my content for maximum engagement. Additionally, the support team is always responsive and helpful whenever I have questions or need assistance. Overall, I highly recommend this knowledgebase portal for anyone who wants to create high-quality content quickly and easily **What do you dislike about Document360?** I've been using the knowledgebase portal for quite some time now, and I have to say that I have had a mostly positive experience. Occasionally, I notice some slight performance issues when creating articles, but these are quickly resolved with updates and fixes. I appreciate how responsive the development team is to any issues that arise and their commitment to continually improving the platform. Overall, I feel that any minor issues are quickly addressed, and the knowledgebase portal remains an excellent tool for creating and managing high-quality content **What problems is Document360 solving and how is that benefiting you?** We use it for our knowledge base, so we can put everything in one place, all the article, diagrams. We can work with office documents and PDF files, it is easy to attach any file and keep them in one place ### 26. Solutions and possibilities with solutions to some pain points on the way. **Rating:** 4.0/5.0 stars **Reviewed by:** Adam M. | Senior Content Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Document360?** - Document 360 has an extensive toolset that is included in the native product - Their drive (digital asset management solution) helped our team to begin the process of being able to use the C.O.P.E. methodology with our help centers images. - Snippets and Glossary features show promise **What do you dislike about Document360?** - Some of their features are a bit half-baked, buggy, or just not quite what we need, but they are working to improve these features over time. - The analytics dashboard is lacking. - API endpoints are fairly extensive, but more wouldn't hurt. **What problems is Document360 solving and how is that benefiting you?** We moved from Zendesk to Document 360 to have a more powerful help center experience for our customers. Specifically, D360's partnership with Algolia has proved very helpful in terms of searching. There's also a fairly easy to use redirect system that is natively part of D360's backend. Though it could use a few improvements, it's mostly a solution and we've set up thousands of redirects using that system. ### 27. Great value and user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha G. | Customer Experience Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Document360?** Document360 is very easy to use at any level. Our operations team can seamlessly create new content while monitoring the performance of our current content. **What do you dislike about Document360?** No complaints about the platform so far. **What problems is Document360 solving and how is that benefiting you?** Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time. ### 28. Used for internal communications in a university **Rating:** 4.0/5.0 stars **Reviewed by:** Bushra A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Document360?** It's easy to use and allows for information to be organised neatly. I have used it for internal comms in our department and the information is searchable. **What do you dislike about Document360?** Inability to add features without upgrading the entire package. I would like to have our content hidden from search results and only accesibale via link but need to update the entire package for that. **What problems is Document360 solving and how is that benefiting you?** Access and organisation of information ### 29. Great KM Tool with Outstanding Potential and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mantas T. | Knowledge Management Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Document360?** Easy-to-use interface, exceptional customer service, and great search optimization are what we appreciate most about Docu360. Plus, the ability to embed videos in our articles makes our content more engaging for the end users. **What do you dislike about Document360?** While we haven't faced major issues, sometimes adding a featured image to an article can be a bit challenging. Fortunately, the responsive customer support team is always ready to assist with any problems. **What problems is Document360 solving and how is that benefiting you?** Docu360 centralizes our content, making it more engaging and accessible. The great built-in search engine ensures users can find accurate guides efficiently and enjoy a self-service experience. ### 30. Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Sandip T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Document360?** 1. Seamless Retrieval & access 2. Convenient UX such that user can start easily from Day1 3. Suitable for Complex knowledge architecture **What do you dislike about Document360?** 1. Uploading knowlesge articles sometimes takes time 2. Should increase the allowable file size for the basic plan **What problems is Document360 solving and how is that benefiting you?** Document360 is solving the problem of a single repository of all Knowledge articles and my team is benefitted by seamlessly accessing the articles at our convenience ### 31. Great tool to organize our operation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Document360?** The layout is clean and easy for users to navigate. Building out the platform has been simple and the tools available meet the needs of our team for operational documents. When we have had set up questions or needed guidance on features, the team has been very responsive and helpful. **What do you dislike about Document360?** There are additional features in the works that will help with migration, analytics and reader tracking that we are looking forward to. **What problems is Document360 solving and how is that benefiting you?** We use it to house SOPs and this has made the information easily accessible to our employees. ### 32. Easy to use knowledge base builder **Rating:** 4.5/5.0 stars **Reviewed by:** Lucia B. | Business Analyst, Product and Knowledge base management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Document360?** We use this product to create manuals for our own products. The features provided are great for organizing articles and editing their content. When we expressed a need to improve a certain feature of the editor, they took this into consideration and soon informed us that this feature will be included in the new editor that is being developed. Overall, we are satisfied with the product features. We found the analytics features, user roles and the ability to export content to Markdown, HTML and PDF particularly useful. **What do you dislike about Document360?** Some delays in saving and locking the articles for editation when used by an other user. **What problems is Document360 solving and how is that benefiting you?** Knowledge base which is very flexible. ### 33. Easy Collaboration, but Challenging UX **Rating:** 3.5/5.0 stars **Reviewed by:** Sophie G. | Manager of Educational Success, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Document360?** I love how I can pull in team members to write and review various articles on which they are the SME. It ensures that our documentation is accurate, and continuously updated. **What do you dislike about Document360?** The User Interface can be a bit challenging to navigate. The different editor versions can not be switched between, and this makes the review and editing process more challenging that needed. **What problems is Document360 solving and how is that benefiting you?** Doc360 initially allowed the Product Team to update legacy Help Documentation to a more user-friendly platform. During that transcription, the opportunity was taken to update the information in the documents to represent the current state of the platform accurately. Currently, we are using the tool for collaboration between various teams to continue to generate and to curate up-to-date Help Documentation for all user types. ### 34. A One Stop Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Document360?** One of the best aspects of Document360 is its user-friendly interphase, which makes it easy for users to create, organize, and manage their documentation efficiently. It is highly appreciated for its extensive customization options, empowering users to personalize the documentation portals to align with their brand identity and create a cohesive user experience. **What do you dislike about Document360?** So far there is nothing to dislike, and I hope more improvements will be reflected. **What problems is Document360 solving and how is that benefiting you?** It enables efficient sharing of knowledge within organizations through its user-friendly interface. It also provides a comprehensive knowledge base for customers, reducing the burden of the support team. ### 35. Great customer service and knowledge base! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle G. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Document360?** I love how simple this platform is to use! Also, they provide several how-to videos that prove to be super helpful. Our clients love it too! **What do you dislike about Document360?** There's nothing I can think of at this time. **What problems is Document360 solving and how is that benefiting you?** Our clients need articles to refer back to when installing or using our features. This helps us point them in the right direction by sending a link vs. sending files via email. ### 36. Hands down the best documentation suite currently in existence **Rating:** 5.0/5.0 stars **Reviewed by:** Mor S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2023 **What do you like best about Document360?** It's easy to use, very flexible, allows me to switch between editor types, it allows me to control the way users see the content, and provides analytics and different SSO connection types. **What do you dislike about Document360?** I wish the editor was more modern, like include tabs and other modern features. **What problems is Document360 solving and how is that benefiting you?** Managing a password-protected knowledge base with great agility and flexibility. ### 37. Game changer Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Givaneth P. | Production Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Document360?** What I really like about Document360 is the ease of customization. I was able to create our knowledge base from scratch without any issues, and the ability to add branded colors and logos has really helped make it feel like it's a part of our company website. Beyond the look and feel of the knowledge base, I've also been impressed with the search functionality. It's fast and accurate. As far as customer support goes, I've found Document360 to be very responsive to any questions. Overall, I would definitely recommend Document360 to any teams looking for an easy-to-use and customizable knowledge management system. It's been a game changer for us, and I'm confident it will be for others too. **What do you dislike about Document360?** None so far, because this software served its purpose. **What problems is Document360 solving and how is that benefiting you?** it solves the problem of knowledge management and documentation creation, making it easier for me to provide better customer support, improve collaboration, and reduce costs. ### 38. Love doc360 and the features - but especially their support **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Document360?** -incredible UI/UX internally (for the writers) -the UI/UX onsite (externally) is also very very strong -no-code platform -the multiple options for editors are amazing (wysiwyg, html, block) -their product team is constantly iterating and delivering new features and they let you know in-product -they have the best search -they have this awesome feature where you can at links without knowing the URL by just searching a keyword in the article **What do you dislike about Document360?** -the cost is a little pricey -they need the ability to duplicate entire categories, so if you have "versioned" releases it can be tricky and manual to duplicate a version. **What problems is Document360 solving and how is that benefiting you?** -migration - we could not migrate on our own ### 39. Best Organizational Collaboration Platform Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Spice R. | Company Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Document360?** An impressive tool with multiple demos/tutorials. Collaboration is intuitive and easy, keeping information secure and organized. Appealing UI design with top notch features. **What do you dislike about Document360?** Love to see more integration tools. Also a 24/7 chat can be very helpful. **What problems is Document360 solving and how is that benefiting you?** Document creation has become very easy. Landing page is customizable as well as the hierarchy of documents. ### 40. Positive Experience: A Review of Document360 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Document360?** The software allows easy learning by user-friendly interface. Queries are answered quickly and effectively . A simplified site setup is facilitated by Document 360's user-freindly features and customer services. Provision to a broad specturm of integration possibilities. Feedback from the users are continuously updated marking an overall good experience . **What do you dislike about Document360?** There are no drawbacks that I have experienced. **What problems is Document360 solving and how is that benefiting you?** 1. Reduction in traditional paperwork results in management of content from a veriety of sources made simple. 2. User-friendly interface helps save time. 3. Quick retrival of informations required from the respective repositories 4. Out-of date or errneous informations are avoided by reqular updates and version control making Document 360 a reliable material. ### 41. A Winning Combination: Powerful Platform & Supportive Staff at Document360 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Document360?** This tool's possibilities are virtually limitless, particularly regarding Knowledge Management and customer self-service. The software's user-friendly interface minimizes the time spent on configuration, allowing you to focus more on content creation. **What do you dislike about Document360?** No cons to this software.It's so great!!! **What problems is Document360 solving and how is that benefiting you?** Document360 effectively addressed fundamental issues related to lagging in backup and versioning. The Markdown editor proved to be immensely valuable for our documentation needs.Additionally, the platform boasts a robust search function enhancing the overall user experience. ### 42. Document360 an efficient way to guide the users through your platform **Rating:** 4.0/5.0 stars **Reviewed by:** Alfons S. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Document360?** The feature I like the most is the web assistant. This tool allows our users to have a dynamic documentation in each of the sections of our platform in a non invasive way. The look and feel is awsome and we reduced a lot the queries made to the support team. **What do you dislike about Document360?** The document360 web editor sometimes is a bit slow and could not be the most intuitive thing in some actions. Despite that, the document360 team is very responsive and always open to help! **What problems is Document360 solving and how is that benefiting you?** We had a dispersed documentation witha maze of documents linked to each other and with document360 we could centralize all the information independently from being technical or non-technical. Also it made it super easy for users to find exactly what they need to find with the assistant and the search engine. ### 43. Great tool for documentation! **Rating:** 5.0/5.0 stars **Reviewed by:** Maya F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Document360?** Simple to use tool that enables you to categorize, add by copy or write directly in there, add files to the documentation, and easy to manage. I like that Document360 is adding more features each month, by their client requests, and there are many options. Also, we have a dedicated customer success manager; I can ask anything anytime it is beneficial. **What do you dislike about Document360?** The table functionality lacks some options, even though I know that they are working on improving it **What problems is Document360 solving and how is that benefiting you?** One central location for all documentation of the system ### 44. Easy to navigate and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Cameron W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Document360?** Doc360 is the easiest way for a new hire to take ownership and answer most of our common questions independently. It helps to track policy updates, and guides for the workplace in an easy-to-read manner. **What do you dislike about Document360?** The creation of articles using HTML coding has a bit of a learning curve, and it would be great if there were easier ways to create themes, fonts, and the overall view of an article in a simpler way. **What problems is Document360 solving and how is that benefiting you?** Document 360 solves the amount of frequently asked questions as all of our policies and procedures are outlined within Doc 360. So for new hires that are new to their role, it helps educate and guide them without the need of additional training or support from leadership, so they can take ownership themselves to answer their questions ### 45. Convenient Documentation Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Brianna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2023 **What do you like best about Document360?** Document360 offers an interface that is easy to use and customize. We have found that the tools and features offered enable us to break down information about our software in a digestible manner by our audience and gives us the flexibility to embed various types of media to control better how to deliver material to our clients best. Furthermore, as an administrative user, the ability to assign roles and create workflows increase efficiency so that we can be even more productive as a team. **What do you dislike about Document360?** The only concerns I have encountered are minor bugs and the lag occasionally occurring when editing or saving an article. **What problems is Document360 solving and how is that benefiting you?** It gives a way to structure and manage customer-facing content. ### 46. Document360 - A Single Pane Of Glass for technical writers **Rating:** 5.0/5.0 stars **Reviewed by:** bihudatta s. | Documentation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2022 **What do you like best about Document360?** With Document369, I can do everything (writing, collaborative review, publishing, hosting, and so on) I need to publish my user docs; I don't have to go for any other tools. Easy to use. From day one, you can start using. They let you design and create a documentation landing page with zero or negligible code. Their support team is very supportive. You can use both HTML and Markdown. You can have both a knowledge base and knowledge assistant. The search engine feature is really cool. It comes with very useful and powerful analytics. **What do you dislike about Document360?** 1. I can't download a complete book. Currently, I can only publish a single topic. Though the tech writing industry has come a long way from PDF to new techs such as video and AR/VR, PDF is still important for many reasons. Any authoring tool must have the capability to let the reader download a complete book. **What problems is Document360 solving and how is that benefiting you?** It lets technical writers create product documents and publish with their inbuilt hosting platform. It's value for money. ### 47. Exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Document360?** Document360 made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service is better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site. **What do you dislike about Document360?** It can be a little glitchy, but the team is actively working to resolve issues. **What problems is Document360 solving and how is that benefiting you?** Document360 made it easy to stand up a complete Knowledge Center in a short period of time. ### 48. Service support is prompt and readily available. Most issues get resolved quickly. **Rating:** 4.5/5.0 stars **Reviewed by:** Kelvin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Document360?** Organises content efficiently, and quite flexibly to your needs. Very customisable portal and website. Support and customer engagement is excellent. Comprehensive analytics and feedback tools. **What do you dislike about Document360?** Some content processing features could be better/more advanced, e.g. variable snippets/tags that take values from the title of the article/category or from a user-defined table. Sometimes opening previews or editing articles can be laggy/delayed. **What problems is Document360 solving and how is that benefiting you?** Controlling content distribution to specific end-users and enabling self-service reduces deployment time and keeps them up-to-date on our product. ### 49. Perfect tool for Knowledge Bases **Rating:** 5.0/5.0 stars **Reviewed by:** Gideon B. | Head of Product Knowledge, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Document360?** Doc360 is a great tool for resource-strapped companies. With no outside development, we were about to launch a knowledge base that is up 24/7 and I never have to worry about it going down. Doc360 is always improving, and as its hosted in the cloud, it doesnt require anything from me. The site's look great and they are easy to customize. The Support from Doc360 is amazing, very responsive, professional, and technical. **What do you dislike about Document360?** Importing tables is a pain Editing documents for SMEs isnt perfect **What problems is Document360 solving and how is that benefiting you?** Doc360 hosts are documentation site that was integrated with our private support portal. We customized it to match our branding, without 0 dev resources. It has also opened a channel for customers to give us feedback. ### 50. Document360 an effective way of documenting and building a self-service customer knowledge base. **Rating:** 5.0/5.0 stars **Reviewed by:** Gözde A. | Technical Content Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Document360?** What we like best about Document360 is its user-friendly interface; we feel very comfortable using it. In addition, our internal knowledge base needs to be accessed by different roles in the documentation team, technical team and business partners. The access privileges have been configured easily with Document360 to enable our different team members with various roles to access certain sections of our internal knowledge base. We use Document360 Analytics features extensively to be customer-centric; as a result of this, we get insight into what customers are searching for, which articles are popular, and understand customers' geography. **What do you dislike about Document360?** We encounter some bugs and issues in Document360 occasionally. However, these issues are handled and solved by the expert support teams as soon as possible. And we think the product pricing is a little high and could be more cost-effective. **What problems is Document360 solving and how is that benefiting you?** We were utilizing one of the file storage services for creating and sharing our documents earlier, which does not provide an efficient way to organize content and enable real-time search. We have evaluated multiple products in the market to meet our documentation needs and chosen Document360 as the solution as it is versatile in managing technical documentation at widescale. ## Document360 Discussions - [Is there any restriction limit for team members?](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) - 1 comment, 2 upvotes - [What exciting feature are you going to include in next release.](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) - 1 comment, 1 upvote - [Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?](https://www.g2.com/discussions/28145-is-it-possible-to-add-custom-features-to-the-landing-page-either-as-a-new-drag-and-drop-or-with-html-and-javascript) - 1 comment, 1 upvote - [What all API Integration tools document360 offer now?](https://www.g2.com/discussions/26770-what-all-api-integration-tools-document360-offer-now) - 1 comment, 1 upvote - [Restoring a project?](https://www.g2.com/discussions/26769-restoring-a-project) - 1 comment, 1 upvote - [View Document360 pricing details and edition comparison](https://www.g2.com/products/document360/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+13%3A03%3A58+-0500&secure%5Bsession_id%5D=536327c7-8ff9-49e7-a549-20630d822e92&secure%5Btoken%5D=644b6b73250118ba57d80ed5b641a5a615ffcbe46ab3653774d5166b65e431f2&format=llm_user) ## Document360 Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Casepoint](https://www.g2.com/products/casepoint/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Crowdin](https://www.g2.com/products/crowdin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 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Database Management - Data Workflows **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Summarization **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Operations - IT Documentation** - Integrations - Automation - Reporting **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Social Features - Tagging - Upload - Comments ## Top Document360 Alternatives - [ProProfs Knowledge Base Software](https://www.g2.com/products/proprofs-knowledge-base-software/reviews) - 4.6/5.0 (30 reviews) - 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