--- title: Document360 Reviews meta\_title: 'Document360 Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 541 reviews by the users' company size, role or industry to find out how Document360 works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 541 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Document360 Reviews & Product Details Visit Website Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, internal wikis, SOPs, user manuals, API docs, or product playbooks. Who It's For By Role: Support teams (deflect tickets), technical writers (publish faster), product managers (align teams), engineers (document APIs and workflows). By Industry: SaaS, IT & consulting, finance, healthcare, education, manufacturing. Key Capabilities: 1. Editors: Markdown and WYSIWYG with real-time previews and drag-and-drop media. 2. Step-by-Step Guides: Capture on-screen actions to create editable interactive guides. 3. Category Manager: Drag-and-drop content organization. 4. Interactive Demos: Clickable walkthroughs embedded in articles. 5. Custom Workflows: Automate reviews, roles, and approvals. 6. Pro Analytics: Track performance, engagement, search trends, and ticket deflection. 7. Brand Customization: Tailor design, layout, and themes. 8. Security: SOC 2 and GDPR-aligned; SSO, JWT, SAML, IP restriction. 9. Localization: 50+ languages. Powered by Eddy AI: 1. AI Search: ChatGPT-style answers from your docs for instant self-service. 2. AI Writing Agent: Generate structured docs from video, audio, text, or prompts. 3. AI Chatbot: 24/7 documentation-driven support that cuts costs. 4. AI Glossary Generator: Auto-creates glossaries for complex terms. 5. Article Summarizer: Condenses long docs into bite-sized summaries. 6. MCP Server: Connects your knowledge base to LLMs. 7. Duplicate Content Detection: Flags redundancy with precision. 8. SEO Automation: Auto-generates titles, tags, and glossaries for discoverability. Whether scaling support, streamlining internal knowledge, or building world-class product docs, Document360 brings it all together in one platform. * * * Product Website Document360 Seller [Kovai Limited](https://www.g2.com/sellers/kovai-limited) Discussions [Document360 Community](https://www.g2.com/products/document360/discuss) Languages Supported English, French, Portuguese, Spanish Solution Type All-in-One Overview by Saravana Kumar (CEO) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/document360/pricing) ## Document360 Integrations (20) What do users say about integrations? Verified by Document360 [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ameyo by Exotel Cloud Contact Center ](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Chrome Enterprise ](https://www.g2.com/products/chrome-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Crowdin ](https://www.g2.com/products/crowdin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Drift ](https://www.g2.com/products/drift/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GI Big Data ](https://www.g2.com/products/gi-big-data/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") GitHub ](https://www.g2.com/products/github/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hotjar by Contentsquare ](https://www.g2.com/products/hotjar-by-contentsquare/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Excel ](https://www.g2.com/products/microsoft-excel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mixpanel ](https://www.g2.com/products/mixpanel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VXcis ](https://www.g2.com/products/vxcis/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VXretail ](https://www.g2.com/products/vxretail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") VXsmart ](https://www.g2.com/products/vxsmart/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress themes ](https://www.g2.com/products/wordpress-themes/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Desk ](https://www.g2.com/products/zoho-desk/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho PageSense ](https://www.g2.com/products/zoho-pagesense/reviews) Show More ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/15/2026 "Easy Article Creation and Organization, but MFA/SSO Feel Paywalled" 3/5 What do you like best about Document360? It’s easy to create articles, whether starting from scratch or importing a Word document. I also find it helpful to structure pages on the knowledge base site using categories, which makes organizing content much simpler. Review collected by and hosted on G2.com. What do you dislike about Document360? It’s disappointing that MFA isn’t included as a basic feature. SSO is available as an option, but it’s locked behind a paywall. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? A centrally located place to keep the guides we share with our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") IB Verified User in Banking Small-Business (50 or fewer emp.) 6/19/2020 "I find it very user-friendly and easy to learn." 3/5 What do you like best about Document360? I love changing the structure of the project by dragging articles around. Review collected by and hosted on G2.com. What do you dislike about Document360? I dislike that when I am editing an article, the cursor jumps at the beginning of it and I can't see what I am editing. I must scroll back down to see it. Review collected by and hosted on G2.com. Recommendations to others considering Document360: Document360 is a friendly software that allows you to write and change and rewrite and publish your technical documentation easily and efficiently. Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? I am creating articles for our end-users and helping them accomplish their tasks. I love looking at Analytics and seeing how many people viewed my work. Review collected by and hosted on G2.com. Show More 6/22/2021 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 6/19/2020 "Just started to use for DB documentation" 3/5 What do you like best about Document360? Good tool for sharing the knowledge base Review collected by and hosted on G2.com. What do you dislike about Document360? Can not connect to the DB. Can not be dynamic Review collected by and hosted on G2.com. What problems is Document360 solving and how is that benefiting you? Documentation tool. The problem of not being able to connect with API to the DB. Every change in the scheme will enforce me to update the KB Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Document360? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Document360 ](https://www.g2.com/products/document360/discussions/new) ![Harsh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh C.") HC Harsh Chandnani • Last activity almost 5 years ago What exciting feature are you going to include in next release. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/43090-what-exciting-feature-are-you-going-to-include-in-next-release) ![Phil H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil H.") PH Phil Hansen • Last activity about 6 years ago Is there any restriction limit for team members? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/26616-is-there-any-restriction-limit-for-team-members) [ View all Discussions ](https://www.g2.com/products/document360/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 10 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/document360/pricing) Document360 Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d61ecfdb9b46ed822c4cfff4611b92eb/madcap-flare.png "Product Avatar Image") MadCap Flare 4.4/5(491) [ Compare Now ](https://www.g2.com/compare/document360-vs-madcap-flare) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-document360) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image") Guru 4.7/5(2,322) [ Compare Now ](https://www.g2.com/compare/document360-vs-guru) ##### ##### Document360 Features Self-Service Experience Knowledge Base Searchable Articles Knowledge Pages Templates In-Content Feedback Versioning and Version History Knowledge Dissemination Page Analytics Permissions Knowledge Sharing [ View More Features ](https://www.g2.com/products/document360/features) ## Top-Rated Alternatives [ ![Helpjuice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helpjuice") Helpjuice 4.7/5(380) ](https://www.g2.com/products/helpjuice/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ ![Bloomfire](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomfire") Bloomfire 4.6/5(514) ](https://www.g2.com/products/bloomfire/reviews) [ View All Alternatives ](https://www.g2.com/products/document360/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[AI Documentation Generators](https://www.g2.com/categories/ai-documentation-generators)[Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[What MEP platforms allow teams to build and maintain custom block libraries efficiently for repeated project use?](https://www.g2.com/discussions/what-mep-platforms-allow-teams-to-build-and-maintain-custom-block-libraries-efficiently-for-repeated-project-use)[What is the best tool for sending bulk promotional messages on WhatsApp?](https://www.g2.com/discussions/what-is-the-best-tool-for-sending-bulk-promotional-messages-on-whatsapp) [Most popular influencer marketing platform among startups](https://www.g2.com/discussions/most-popular-influencer-marketing-platform-among-startups)[Which employee perks platforms and benefits rewards software integrates seamlessly with ADP or HR and finance platforms HRIS systems?](https://www.g2.com/discussions/which-employee-perks-platforms-and-benefits-rewards-software-integrates-seamlessly-with-adp-or-hr-and-finance-platforms-hris-systems)[Pros and Cons Details](https://www.g2.com/products/document360/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)